I would never recommend AT&T. I have had them before now I remember why I got rid of them. I have been with them for about 2 months now and have nothing but headaches . First off I signed up for $ 132.00 a month for cell and internet 1000. I was promised the first 2 months would be free for the internet and after 6 months I would get a credit for 6 months for the internet.I had Spectrum 600 before AT&T and never got any circles I am getting dizzy from all the circles I am getting from AT&T. So the service for internet is not worth it. The deal I signed up for is not what I am getting. I have received about 5 different bills in the 2 months I am with them, and none of them are for the $132.00 a month that I was told I was getting. The first bill I received was for $286.00, that's when I first started contacting them about my bill. I was told to disregard that bill.I also put a claim in with the FCC. Another bill I received was for $168.00 which was a combined bill for my cell and internet. I paid it, even though it was not the $132.00 I was told it would be . Then after I paid that bill about 2 days later I received another bill for $182.48. I have been going back and forth with someone in the president s office, no not Presidents Trumps office, all though they probably could have helped me more than AT&T. This has been going on since I switched to them in July.I am now looking for a new cell and internet provider. I am not getting any results from them and am definitely not getting what I signed up for. Their right hand doesn't know what the left hand is doing. read more

My wife had dealt with Mr Eric who has a terminal case of (short man's syndrome) self confidence overdone!! Who seems to enjoy arguing with customers. This store has 2 Kiosks and only one works at at a time. If anyone reads this and uses them they know I am telling the truth here. So my wife asks him why are there always only 1 working when we come in. He proceeds to argue with her that her statement is false. But like I said pay attention next time you visit this store... We have never had such bad customer service in our lives. Stay away from this store and stay away from Erick. P.S. I have been a customer of AT&T for over 20yrs .I've good mangers and bad but these guys take the cake... read more

I have been to this store several times in the last few years. What those visits have in common are sudden increases in my billing. I went in to swap the data plan from my old iPad to my new one. They said "no problem," and this won't cost very much. I said "great." I got home and saw that my monthly bill went from $260 to $440! No new devices added, no new equipment purchased, just a massive ripoff. Something like this has happened each time that I go into this location. Never again. read more

Let me tell you the very best service ever received for getting a new phone. Jawon was absolutely exceptionally polite and professional. He helped in different areas with questions and such. If every AT&T store had representative like Jawon it would be a perfect world. We would like to thank him for giving my husband Bruce such great service. read more

Horrible customer service I came in twice on a Sunday because it was so busy. The second time was a little better so I signed in and waited. There were 10 other people waiting to be helped. There were 2 employees helping customers on the floor and I counted another 3 in the back that weren't helping anyone. I was there for 22 minutes during which time there was no progress made with the people being helped and the 3 employees in the back only occasionally made an appearance to try to flirt with a girl and when refused they headed back into the back room. The employees helping people were mostly chatting with them about completely irrelevant subjects. I will not be returning to this store, I recommend other people stay away. It is important to note that the last time I was here was approx 1-2 months ago with 2 different employees working. At that time the representative that helped us was extremely professional and courteous without being pushy. It's sad to see such a decline over such a short amount of time. read more

I have been a customer of the big 3 carriers. I have never been happier with AT&T and their service over the other providers. I have been in a few times and every time we go in the wait is reasonable or no wait. Eric and Riley have been such a big help. They went out of their way to ensure I received the right product and the best service. Eric the store manager is great to deal with he treats us like this is his own personal store and fosters this in his staff. read more

I was signed up for a line that I never agreed to and their customer service line pretty much hung up on me. I want to close out all of my services with AT&T as soon as possible. read more

Lost my phone, I was suggested to purchase a new chip for an old phone that I still have. Stephanie was a great help. Very knowledgeable, friendly, and helpful. Thank you so much! read more

Horrid service and signed us up to a contract we didn't agree to! They will lie through their teeth to sell you something so make sure you record your business with them for evidence if you ever need to take them to court! read more

I have been going here once a year since its inception. I'm on the NEXT plan so I get a new phone every 12 months and I've never had any issues. I never call ahead or set up an appointment and I've always been seen within 5-15 minutes. The sales reps have all been very helpful and nice! I am coming in on the 21st (I might wait till 22nd) to pick up my new S8 Plus so I'll find out if their customer service has slipped as of late... I sure hope not but as of today and all the times I've worked with them, I've had a good experiences. read more

My review is not the best for this store because they never know how to help me,they are always giving me lame excuses and things don't get fixed. Yes,the waiting time isn't that bad,but that's the only good thing about them.If the next nearest store wasn't that far I would definitely not come to this store. read more

I have been with ATT for many years with Cell Service. The staff at this store lied to me. They also talked me into changing plans to get me off of my unlimited plan saying I was way below on usage which I later found was a lie. They also sold me a phone that was more than I wanted and told me the bill would be less because of a new monthly plan. What they were actually doing is signing me up on a payment plan on a phone. I have 9 phones/devices and will do my best to get off of ATT as soon as possible because of this store. I called the national number and they were able to change my plan to a better plan but I am stuck with a 30 a month payment on a phone for 20 months. Of course no one would do that on purpose. These are salesmen. Watch out for this store. They do not have your best interest in mind. read more

there is no customer service here employees scared to pick up a phone they tell you one thing then it another and if the person on the phone says to do something they say we cant do that don't go here run far away read more