Walked in today. 2 employees, in the store and no acknowledgement of us walking in the store, we…read morewaited and waited, 15 minutes go by with still no hello, no I'll be right with you , not even a look from any of the employees. we decided to leave & not able to get a business phone up and running like we needed to. if you can go to another store please do!

I purchased a new phone from Verizon but it had to be shipped. When I received the phone it was…read moresupposed to be an easy transfer process. The instructions told me to turn off my old phone after it was backed up and so I followed the instructions. In order to get the codes necessary to do the download, I opened up a separate phone. The new phone copied the third phone instead of the one I wanted. I deleted the information and tried again with the same result. I decided to take it to a Verizon store near me for help. When I arrived, two employees were helping other customers. The third employee, who I believe is named Robert, was walking towards his desk and completely ignored me. One of the busy employees said that they would be with me in just a minute and then told Robert to help me. Not good vibes so far. When I approached him, he asked how I was and I responded letting him know that I was frustrated. I put the three phones on his desk and identified each one as I pulled them out of my box, this is the new one, this is the one that I want transferred and this is the one that it keeps copying. After I identified each phone, he asked me which one was the new one. Obviously listening is not his strong suit. He let me know that I needed to have the phone on that I want to transfer from. I showed him that the instructions clearly stated that I needed to shut the phone off. He then told me that I needed to delete the new phone and start over. I told him that I had already done that. He then let me know that there would be a fee if they had to set up my new phone for me. Frustrated even more, I grabbed my three phones and tossed them into my box and began to storm off. I glanced at Robert and saw him look at another employee and smirk. He did ask me to wait a minute but I was already headed for the door. The next thing that I heard was a very snarky, "Have a nice day" from Robert. No class, no professionalism, no maturity, and the list goes on. Certainly not good traits to have when you are representing a large corporation. I will not step foot back into that Verizon. I will definitely take my business elsewhere.

Very professional and informative. Appreciate the quick work and repairs to my old Iphone.read more

This place is beyond incompetent. I took my Dell tower and speakers because my computer was not…read moreallowing sound. They told me the connection for the speakers in the back of the tower was faulty, but I could either plug it in the front or purchase a blue tooth speaker. That advice cost $65. So I did what they said, plugging the speakers in the front. They worked for 10 minutes. Then I bought a blue tooth speaker. It worked for 10 minutes. Today, I took it back and explained this whole thing and the guy said it was more than likely a Windows corruption problem and I needed to do a complete reset. I told him it did this while I was on Windows 10 so I advanced to Windows 11, but he said it followed. Otherwise, it was probably the motherboard. So I went home and did a reset. I have now completely messed up my computer because my backup info did not save on my external hard drive in the way I had hoped. And after the reset, I STILL have no sound. I left my tower with them to DIAGNOSE, but it seems they just like to GUESS. So $65 for absolutely NOTHING. My friend's mom had a similar issue where they left her to fix it after she paid them...except she needed her computer to first work before she could download the stuff necessary. SO ridiculous!!!! So DO NOT USE THIS BUSINESS! They are not serious about actually FIXING computers!

Worst customer service ever! I have a friend who is almost…read more90 years old. Her modem went out after 16 years .She has spent the last week and a half calling the 800-288-2020, which was absolutely no help. They kept directing her in circles. She asked to have someone come out. They said someone was going to come out. They never showed up ! then I went over there today to help her, went on the chat on the AT&T site. they said they couldn't help me and they directed me to the store on Columbia Boulevard. My friend is too weak to go down there so I took her box and I went down there. I walked in , a gentleman walked up to me. He said his name was "Nick" , I went in today, Sunday, August 16, 2026 at 3:15 PM. There were two other sales people on the floor with customers. He was nice enough tall young man. He asked me what he could help me with. I told him that My friend needed assistance, that her BOX after 16 years had stopped working and we tried all the troubleshooting. I had brought the box in with me. He told me there was nothing he could do to help, that I needed to go back and call the one 800 number again. I told him we had already done that and we had tried that for over a week and a half and I spent two hours on the phone with them today and was referred to the store. He just kept repeating "there's nothing I can do to help you." I asked for the manager he said he was the manager. I asked if there was a director or anyone above him that I could call or email. He said there was not, that I had to call the one 800 number, he then escorted me to the door, saying there was nothing he could do to help. Is this really how society is treating our elderly people that don't have the energy or the bandwidth to deal with this type of technology and rudeness? My friend should not have to be made to fly through hoops to get a box that works on her TV. She has two TVs the other TV is working fine. She has been a customer of AT&T for more than 16 years( 16 years just in the house she's in now) she has phones, Internet and TV through AT&T. I don't know how much longer she will be a customer, because she's very disturbed by how she's been treated the last week and a half, and she cannot use her TV in her room because they will not help her and give her a new modem. Does anyone know how to get in touch with the customer service escalation team for AT&T? Spectrum has an escalation team, would seem AT&T should! I looked on their website and could not find any phone numbers. I am so happy that I am not a customer of AT&T and now I remember why! I have had Verizon and Spectrum for the last 30 years and I will never ever be an AT&T customer. Shame on you, AT&T!!!!!

I would never recommend AT&T. I have had them before now I remember why I got rid of them. I have…read morebeen with them for about 2 months now and have nothing but headaches . First off I signed up for $ 132.00 a month for cell and internet 1000. I was promised the first 2 months would be free for the internet and after 6 months I would get a credit for 6 months for the internet.I had Spectrum 600 before AT&T and never got any circles I am getting dizzy from all the circles I am getting from AT&T. So the service for internet is not worth it. The deal I signed up for is not what I am getting. I have received about 5 different bills in the 2 months I am with them, and none of them are for the $132.00 a month that I was told I was getting. The first bill I received was for $286.00, that's when I first started contacting them about my bill. I was told to disregard that bill.I also put a claim in with the FCC. Another bill I received was for $168.00 which was a combined bill for my cell and internet. I paid it, even though it was not the $132.00 I was told it would be . Then after I paid that bill about 2 days later I received another bill for $182.48. I have been going back and forth with someone in the president s office, no not Presidents Trumps office, all though they probably could have helped me more than AT&T. This has been going on since I switched to them in July.I am now looking for a new cell and internet provider. I am not getting any results from them and am definitely not getting what I signed up for. Their right hand doesn't know what the left hand is doing.

They improperly installed a new screen on my phone and refused to either replace it or reimburse…read moreme. I had the installation problem verified by a third party and it was absolutely installation error. This company does not stand behind their work. DO NOT GO THERE!

I had my iPhone XR both side screen replaci as agreed for 130 and I paid and took my case off and…read morefound out that back screen was not replaced he said o ly side while police was involved and he refused to fix the back as agreed he lied. Even sheriff know that the guy has quite history ripping off! Bad people. He need to be disciplined for lying! Zero rating for them!

10/28/25 I went in and asked for a better price on my cell service. I was quoted a better price and…read morewas told this would be reflected on my account. When I got home I got an email from AT&T saying my plan had changed but the price didn't go down. I returned to the store and was told it was changed. I never got an email showing the lower price. A month later I returned to the store and was told by the manager I need to wait a billing cycle and the new price would be reflected. The new price was not. I called today and was told I would get a call back. I went in and was given a $14 discount after a long wait. I called customer service and they said my plan was NEVER CHANGED on 10/28/25 . It was changed 11/28/25 after I returned to the store. I am the customer and I have been treated like shit. I suggest you call 855-365-6910 to get honest and proper customer service.

Maddie is wonderful! She went way above and beyond the call of duty (no pun intended haha) to help…read moremy buddy get his phone working right. So happy! Much thanks!

I had a major issue with my phone and decide to go into the store for assistance. A young lady name…read moreMelis was nice enough to help me and was able to get my phone back up in running in no time. She was very helpful and not pushy at all. I will come back there when I am ready for a new phone for my family or for myself. Always nice to get good service!

I was in need of assistance and was directed to the store by the online staff at the number 611. I…read morehave never in my 57 years encountered a more unhelpful, dour,and thoroughly unappealing, as a customer service agent, as I could ever imagine. Melis is her name. She was unhelpful, not engaged, and gave off a vibe of why are you here, and I don't care about you. And, her personal "professional"appearance was nothing to brag home about. I WILL be changing to a different phone carrier because of HER. I strongly suggest, that if you are considering Cricket as a phone carrier, please keep on looking and skip them. If Melis is an example of the rest of them,...I'm out.

don't waste your time stopping here, stopped by at 7:50 pm to get a new phone, girl inside ran & lo…read moreked door when i pulled in front of store !! really?? how unprofessional- lost a cricket wireless customer forever ! if i could give you-10stars i would

I had my screen fixed here and I'm really happy with the service. The repair was done quickly, and…read morethe staff was very kind and professional. Great customer service and fair pricing. Definitely recommend!

My woman wrote this and went in on December 17th:…read more "I went to go to the store to get my phone fixed The store manager/owner at the store personally took my case and said that there was something wrong with my battery. I said ok how much would it be? and he told me the price which was $99. I paid him the price and came back the next day to get my phone. During the process of him fixing my phone he cracked my screen. He apologized and said he would fix it for free ( which i understood completely by the way. i know things happen) but he told me I would have to pay an additional $16( which turned out to be around $24 with tax) for the screen replacement but the labor would be free. i said ok and he "fixed" the screen HOWEVER as soon as i left the store I was still having problems with my battery. I called him right away ( about 10-15 minutes later) he told me that it is ok and that there was something wrong with my charging port too( which I thought was strange because why didnt he tell me that when I brought phone in, right?) but he said I could fix that at a later date i said "ok" THEN about a week or so later, My ENTIRE SCREEN goes black and I cannot use my phone, as well as having the battery issues i had from before. I entered the store AGAIN. I was out of town when this happened and as you may know this can be very dangerous traveling/being on vacation without a way to communicate with anyone. I was STILL trying to be understanding so I came into the store after my vacation, and politely asked for a refund because my screen was broken, my battery wasnt working AND for the inconvenience of having me come back and forth to see him and having no telephone. He said and i quote "I did the service for you maam we do not do refunds" I couldn't believe what I was hearing, he may have "done the service" but this "service" left me with a HUGE NEW phone bill to pay as well as so many inconveniences AND STILL LEFT ME WITH THE SAME PROBLEM I HAD BEFORE I WENT IN AND THEN SOME. but yet he was NOT understandable and REFUSED to give me a refund. He said there was a warranty on it and he could fix the screen still and THEN he ADMITTED to giving me a faulty battery instead of the apple battery and thats why my screen went black. I said "ok" I then saw one of his posters for yelp about a review which I am typing up for you to read as we speak, BE WARNED."

This store is a joke. The manager is incredibly rude and treats you like you are stupid if you…read moredon't buy the overtly expensive item he suggested. I don't know if this is a franchise or a corporate store, but I can assure you that my family and I will never shop here again. Customer service is key.