Worst customer service ever! I have a friend who is almost…read more90 years old. Her modem went out after 16 years .She has spent the last week and a half calling the 800-288-2020, which was absolutely no help. They kept directing her in circles. She asked to have someone come out. They said someone was going to come out. They never showed up ! then I went over there today to help her, went on the chat on the AT&T site. they said they couldn't help me and they directed me to the store on Columbia Boulevard. My friend is too weak to go down there so I took her box and I went down there. I walked in , a gentleman walked up to me. He said his name was "Nick" , I went in today, Sunday, August 16, 2026 at 3:15 PM. There were two other sales people on the floor with customers. He was nice enough tall young man. He asked me what he could help me with. I told him that My friend needed assistance, that her BOX after 16 years had stopped working and we tried all the troubleshooting. I had brought the box in with me. He told me there was nothing he could do to help, that I needed to go back and call the one 800 number again. I told him we had already done that and we had tried that for over a week and a half and I spent two hours on the phone with them today and was referred to the store. He just kept repeating "there's nothing I can do to help you." I asked for the manager he said he was the manager. I asked if there was a director or anyone above him that I could call or email. He said there was not, that I had to call the one 800 number, he then escorted me to the door, saying there was nothing he could do to help. Is this really how society is treating our elderly people that don't have the energy or the bandwidth to deal with this type of technology and rudeness? My friend should not have to be made to fly through hoops to get a box that works on her TV. She has two TVs the other TV is working fine. She has been a customer of AT&T for more than 16 years( 16 years just in the house she's in now) she has phones, Internet and TV through AT&T. I don't know how much longer she will be a customer, because she's very disturbed by how she's been treated the last week and a half, and she cannot use her TV in her room because they will not help her and give her a new modem. Does anyone know how to get in touch with the customer service escalation team for AT&T? Spectrum has an escalation team, would seem AT&T should! I looked on their website and could not find any phone numbers. I am so happy that I am not a customer of AT&T and now I remember why! I have had Verizon and Spectrum for the last 30 years and I will never ever be an AT&T customer. Shame on you, AT&T!!!!!

I would never recommend AT&T. I have had them before now I remember why I got rid of them. I have…read morebeen with them for about 2 months now and have nothing but headaches . First off I signed up for $ 132.00 a month for cell and internet 1000. I was promised the first 2 months would be free for the internet and after 6 months I would get a credit for 6 months for the internet.I had Spectrum 600 before AT&T and never got any circles I am getting dizzy from all the circles I am getting from AT&T. So the service for internet is not worth it. The deal I signed up for is not what I am getting. I have received about 5 different bills in the 2 months I am with them, and none of them are for the $132.00 a month that I was told I was getting. The first bill I received was for $286.00, that's when I first started contacting them about my bill. I was told to disregard that bill.I also put a claim in with the FCC. Another bill I received was for $168.00 which was a combined bill for my cell and internet. I paid it, even though it was not the $132.00 I was told it would be . Then after I paid that bill about 2 days later I received another bill for $182.48. I have been going back and forth with someone in the president s office, no not Presidents Trumps office, all though they probably could have helped me more than AT&T. This has been going on since I switched to them in July.I am now looking for a new cell and internet provider. I am not getting any results from them and am definitely not getting what I signed up for. Their right hand doesn't know what the left hand is doing.

10/28/25 I went in and asked for a better price on my cell service. I was quoted a better price and…read morewas told this would be reflected on my account. When I got home I got an email from AT&T saying my plan had changed but the price didn't go down. I returned to the store and was told it was changed. I never got an email showing the lower price. A month later I returned to the store and was told by the manager I need to wait a billing cycle and the new price would be reflected. The new price was not. I called today and was told I would get a call back. I went in and was given a $14 discount after a long wait. I called customer service and they said my plan was NEVER CHANGED on 10/28/25 . It was changed 11/28/25 after I returned to the store. I am the customer and I have been treated like shit. I suggest you call 855-365-6910 to get honest and proper customer service.

Maddie is wonderful! She went way above and beyond the call of duty (no pun intended haha) to help…read moremy buddy get his phone working right. So happy! Much thanks!

Well since my iPhone 14 pro max has a terrible camera. I started looking into smartphones with…read moreBetter cameras than iPhone cameras. A Nord N30 5G was recommended by Maria from the Chaney hiway location in Titusville, Florida. It was also recommended to me by Destiny at the Hopkins avenue location in Titusville Florida. These 2 ladies from 2 different locations are instrumental in helping me choose this phone. Even though I got it from Amazon it is a great phone with an amazing camera. Which is what I was looking for.

From the owner: Switch today & enjoy America's largest 5G network.read more

Nothing could have been better. It was a perfect experience. Martin in the Titusville location was…read morefast and super helpful. Very nice and accommodating Leaving this review here too in addition to Google since Maps uses yelp apparently and yelp's poor review of this place and its people is inaccurate.

I have never been in a spectrum store before... workers just stared at me and didn't offer help-…read more they took customers that came in after me- no help I asked if I had to call for an appointment no I was told you have to use the kiosk- That would have been great information 15 minutes ago.

I had a problem unlocking my phone and I had to come from Orlando to Cocoa to ask for help and…read morewonderfully between the representative Zoey P. and the store manager Jess they helped me for more than 3hr to solve the problem that no one else could, a lot of patience, information that no one gives and good attitude from everyone, I love you guys

Worse customer service I've ever experienced. Not a corporate store and it shows in employees…read moreattitudes, actions and words.

Every person in every role can make a difference. I just upgraded my SIM card at T-Mobile to get on…read morethe 5G network and the employee working with me took the extra step to tell me everything but voicemails would stay put. She added that any voicemail can be saved as a file and showed me how. I just got to hear the last voicemail my dad ever left for me before he passed away that I didn't even know I had. Thank you, Danielle R.

From the owner: Visit the T-Mobile store in Titusville and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 696 Cheney Hwy can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Absolutely terrible. Said it would take 5-7 days to fix my phone's broken screen and cost $100…read more This was over six weeks ago. Typical repair scam. Excuses about how they got the wrong parts, didn't know they needed a part, needed me to pay more money, etc. I paid like a chump and waited. Now I discover they damaged my phone and it won't even power on! The owner refuses to take any ownership of the problem, first attempting to blame it on his intern and then actually insulted my face and saying that I brought them a brick and told them it only had a broken screen! I don't know what happened to my phone while it sat in their possession because they ordered the wrong parts, but it powered on and charged just fine when they got it. That's also the only damage they noted on my invoice when they initially took the item. I'm ready to sue these morons! If their estimate sounds too good to be true it's because it is. Avoid at all cost. Been ripped off by these folks too? Please contact me!

I had a major issue with my phone and decide to go into the store for assistance. A young lady name…read moreMelis was nice enough to help me and was able to get my phone back up in running in no time. She was very helpful and not pushy at all. I will come back there when I am ready for a new phone for my family or for myself. Always nice to get good service!

I was in need of assistance and was directed to the store by the online staff at the number 611. I…read morehave never in my 57 years encountered a more unhelpful, dour,and thoroughly unappealing, as a customer service agent, as I could ever imagine. Melis is her name. She was unhelpful, not engaged, and gave off a vibe of why are you here, and I don't care about you. And, her personal "professional"appearance was nothing to brag home about. I WILL be changing to a different phone carrier because of HER. I strongly suggest, that if you are considering Cricket as a phone carrier, please keep on looking and skip them. If Melis is an example of the rest of them,...I'm out.

Ervin help me get my phone back thank you so much and it's a great store been with cricket for…read morealmost 10 yrs

Just WOW! I came to town from St Louis for a week. I had planned on visiting this store anyway when…read moreI got here because I know the GM (great Dude by the way!) Well being from the middle of the country, I got a little excited diving over the 520 bridge because well, I like water I wanted a few pics! In an effort to not be looking out the window to take a video, I stuck my iPhone6 out the sunroof....and physics happened and there went my phone! I am 1200 miles away from home, no gps, no phone, and FREAKED OUT! Pro and his team did EVERYTHING, and I mean EVERYTHING, to get an iPhone 8 in my hands! What a blessing this team is!! I mean I needed an upgrade, but the way it happened....ok I'm laughing about it NOW, but it was not funny when it happened. Thank you so much guys! I will come back and say hello when I'm back in April! If ANYONE needs a phone, go here. I would rather FLY down from St. Louis to go to this store than give my business to any store in St. Louis.

The gentleman was very nice and explained my plan. I will return and I did great job thank youread more

From the owner: AT&T, serving over 81 million wireless customersread more