10/28/25 I went in and asked for a better price on my cell service. I was quoted a better price and…read morewas told this would be reflected on my account. When I got home I got an email from AT&T saying my plan had changed but the price didn't go down. I returned to the store and was told it was changed. I never got an email showing the lower price. A month later I returned to the store and was told by the manager I need to wait a billing cycle and the new price would be reflected. The new price was not. I called today and was told I would get a call back. I went in and was given a $14 discount after a long wait. I called customer service and they said my plan was NEVER CHANGED on 10/28/25 . It was changed 11/28/25 after I returned to the store. I am the customer and I have been treated like shit. I suggest you call 855-365-6910 to get honest and proper customer service.

Maddie is wonderful! She went way above and beyond the call of duty (no pun intended haha) to help…read moremy buddy get his phone working right. So happy! Much thanks!

Well since my iPhone 14 pro max has a terrible camera. I started looking into smartphones with…read moreBetter cameras than iPhone cameras. A Nord N30 5G was recommended by Maria from the Chaney hiway location in Titusville, Florida. It was also recommended to me by Destiny at the Hopkins avenue location in Titusville Florida. These 2 ladies from 2 different locations are instrumental in helping me choose this phone. Even though I got it from Amazon it is a great phone with an amazing camera. Which is what I was looking for.

From the owner: Switch today & enjoy America's largest 5G network.read more

Nothing could have been better. It was a perfect experience. Martin in the Titusville location was…read morefast and super helpful. Very nice and accommodating Leaving this review here too in addition to Google since Maps uses yelp apparently and yelp's poor review of this place and its people is inaccurate.

I have never been in a spectrum store before... workers just stared at me and didn't offer help-…read more they took customers that came in after me- no help I asked if I had to call for an appointment no I was told you have to use the kiosk- That would have been great information 15 minutes ago.

Worse customer service I've ever experienced. Not a corporate store and it shows in employees…read moreattitudes, actions and words.

This Store gives EXCEPTIONAL service to their T-mobile customers .i delt with Shea and she didn't…read moredisappoint. I WILL ALWAYS GO TO THAT STORE! THANK YOU SHEA!!

Every person in every role can make a difference. I just upgraded my SIM card at T-Mobile to get on…read morethe 5G network and the employee working with me took the extra step to tell me everything but voicemails would stay put. She added that any voicemail can be saved as a file and showed me how. I just got to hear the last voicemail my dad ever left for me before he passed away that I didn't even know I had. Thank you, Danielle R.

From the owner: Visit the T-Mobile store in Titusville and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 696 Cheney Hwy can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Absolutely terrible. Said it would take 5-7 days to fix my phone's broken screen and cost $100…read more This was over six weeks ago. Typical repair scam. Excuses about how they got the wrong parts, didn't know they needed a part, needed me to pay more money, etc. I paid like a chump and waited. Now I discover they damaged my phone and it won't even power on! The owner refuses to take any ownership of the problem, first attempting to blame it on his intern and then actually insulted my face and saying that I brought them a brick and told them it only had a broken screen! I don't know what happened to my phone while it sat in their possession because they ordered the wrong parts, but it powered on and charged just fine when they got it. That's also the only damage they noted on my invoice when they initially took the item. I'm ready to sue these morons! If their estimate sounds too good to be true it's because it is. Avoid at all cost. Been ripped off by these folks too? Please contact me!

I had a major issue with my phone and decide to go into the store for assistance. A young lady name…read moreMelis was nice enough to help me and was able to get my phone back up in running in no time. She was very helpful and not pushy at all. I will come back there when I am ready for a new phone for my family or for myself. Always nice to get good service!

I was in need of assistance and was directed to the store by the online staff at the number 611. I…read morehave never in my 57 years encountered a more unhelpful, dour,and thoroughly unappealing, as a customer service agent, as I could ever imagine. Melis is her name. She was unhelpful, not engaged, and gave off a vibe of why are you here, and I don't care about you. And, her personal "professional"appearance was nothing to brag home about. I WILL be changing to a different phone carrier because of HER. I strongly suggest, that if you are considering Cricket as a phone carrier, please keep on looking and skip them. If Melis is an example of the rest of them,...I'm out.

Ervin help me get my phone back thank you so much and it's a great store been with cricket for…read morealmost 10 yrs

Just WOW! I came to town from St Louis for a week. I had planned on visiting this store anyway when…read moreI got here because I know the GM (great Dude by the way!) Well being from the middle of the country, I got a little excited diving over the 520 bridge because well, I like water I wanted a few pics! In an effort to not be looking out the window to take a video, I stuck my iPhone6 out the sunroof....and physics happened and there went my phone! I am 1200 miles away from home, no gps, no phone, and FREAKED OUT! Pro and his team did EVERYTHING, and I mean EVERYTHING, to get an iPhone 8 in my hands! What a blessing this team is!! I mean I needed an upgrade, but the way it happened....ok I'm laughing about it NOW, but it was not funny when it happened. Thank you so much guys! I will come back and say hello when I'm back in April! If ANYONE needs a phone, go here. I would rather FLY down from St. Louis to go to this store than give my business to any store in St. Louis.