If I could offer them zero stars I would. I provided them a phone an iPhone 14 Pro Max that had a…read morecracked back and one camera lens which they repaired for $170. We then gave the phone to my son for Christmas and when he opened the box, the phone no longer worked when we went back. It was after their luxurious 15 day warranty. And they wouldn't help us at all. They wouldn't even look for the repair ticket in their computer system unless we had the specific date of the transaction which sounds like the most outdated computer system on the planet. You should have seen the look on my 12-year-old son's face when he realized that he wasn't ever going to be getting that phone for Christmas. So now I am out $170 and I have to figure out how to get him another phone. What a waste. And I love the fact that I was told that they can't help because the warranty is 15 days. The warranty being 15 days is a piece of paper with words on it. Anyone is allowed to be helpful if they so choose.

Ron is extremely helpful, replaced the glass on my iPhone and helped my kids pick out cases for…read moretheir new phones.

Called freaking out because I'm the dum dum that knocked over that cappuccino I never get sitting…read morein a cafe I never go to right. Of course. The universe conspires to set me up for a bad day- but it was the universe telling me to find Guru Repairs. Michael the owner picked up the call. Told me to swing by with my cappuccino covered MacBook. He dried it, checked for crunches, did a quick look at the motherboard and gave me the thumbs up good to go - no charge. So when we're living in a culture where you're expected to tip the barista for pulling the soda out of the fridge, this was above and beyond. I'm a customer for life here and you should be too. Recommending purely because they understand customer service, Michaels a genuinely nice guy and he knows his stuff. Wonderful business. You all should make it your go to electronics spot too. They do all the repairs, no outsourcing.

Mitchell replaced my phone battery in less than the estimated time. He was quick, efficient, and…read morepersonable--a pleasure to deal with. I plan to return to Guru Repairs for all future repair needs.

8/9 Visiting uBreakiFix by Asurion was a worthwhile…read moreexperience to get my phone repaired. I walked in just as a customer walked out and after I, the flood gate opened wide. The rep was very professional and cordial. The rep attempted to get my phone up and running, I was told that the mother board in my phone was corrupt. I do recall downloading an app call Eat Around Town. After a day, I noticed that my phone was acting up. I am not saying that the app corrupted my phone but at the same time, I am not counting it out. While I was there for about one and a half hour with no positive results, I was informed about every step and process that they took with a final word of "I need a new phone." At least everyone in uBreakiFix was getting along with each other and the representative control the crowd with laughter and stories. It made for a less stressful situation. I was not the only PO person who had problems with downloading apps, but I was the only one that had to get a new phone. They tried to fix it but it just did not happen.... Inspire more, Yelp more!

Went in with a small iPhone problem. In and out in 5 minutes. MP was pleasant and professional…read more Highly recommend this business.

Hi Folks, Welcome to the"New" T-Mobile on the 2nd floor of the Green Acres Mall in Valley Stream,…read moreNY. For several months this store had been under renovations. As a result the whole store was reduced to just a small kiosk, and was placed in the middle of the floor of the Mall. I was initially attracted to the friendliness of the staff, as they were nice enough to interact with me and answer my questions. I actually was deciding to move away from T-Mobile as a result of some harsh words from a "corporate manager" at a different location. WHAAT !! Jim ? Yes, I had been a T-Mobile customer for over 5 years. I have 5 handsets and spend over $400+ a month, (EVERY month). I thought I was a good customer. But... Following some horrific comments from THAT corporate manager (in a different location) ... I FROZE all my "JOD" upgrades and peripheral spending, the purchasing of ANY new items and I did not patronize any brick-and-mortar T-Mobile locations for over 6 months. Despite contact with corporate I never received any apology. I was truly ready to leave. Today, I decided to see if the renovations had been completed at that "other" T-Mobile store with those friendly employees. After years of a business relationship, I wanted to give T-Mobile one more chance. Walking inside this big, bright, beautiful new corporate location, I was immediately impressed. I was greeted with all smiles right away by their friendly, and helpful employees. That makes the money spring right out of my pocket. Cool! I was helped by 2 employees, The Manager, Yoly and Mobile Expert Jenny. They were wonderfully patient listening to my previous experience. Wow, they made apologizes for that other managers terrible words. Even though they had nothing to do with that incident in another store miles away. I was quite impressed by this professionalism. Then they really raised the bar and answered all of my questions, "some quite technical". Their technical expertises were wonderfully perfect. I felt like a valued customer once again. Great !! I reward professionalism with my purchases... I'll take THAT.. that..THAT..and this! Here's the credit card. I was so pleased with my brand new Note 10 plus which just came out the other day. My technical experts explained every little thing about my new phone. They went out of their way to find the "LAST"case that would fit this handset they had in stock. Suggested the new Samsung buds. So nice and Sleek they come in a little mini case which acts as a charger too. The sound quality was incredible, I thought my stereo was on and had to check it. I love small discrete earpieces especially effective in my security profession. They were so cool in the mini charging case. Wearing them, I felt like James Bond. My T-Mobile experts transferred all of my my apps and pictures and helped me reinitialize them all. They hooked up the new earbuds and gave me some additional advice to enrich my enjoyment experiences. I thought I was Mr T-Mobile, but they told me some new cool stuff that I didn't even know. And to top it off, I got a T-Mobile hat on the house. (Wifey will certainly steal this) Yes T-Mobile, I was tickled pink! Soo happy, pampered and treated like a respected, valued customer. Yesss ! Almost not fair! Treat me good and I'll spend a lot of money. So why not 5 stars here then? Unfortunately, I wasn't eligible for the buy one get one free on the handset and I did not receive any discounts even though I spent quite a bit of money. Teaches me to buy more online where there are discounts. Now That I Found a T-Mobile that I can feel confident with, I'll probably be back with my other 4 units to jump them all up to the newer models. But again my rush to do it is tempered by the not being eligible for any discounts. Now instead upgrading my other handsets immediately, I have to look around for my best price options. Thank you again for your help, I love my new phone.

It's very concerning that I see almost the exact same experience I had at this store in another…read morereview. Do not sign up for any service or complete any sale at this store. Apparently it's store policy to deceptively sign you up for additional lines, and you'll be paying a higher plan bill as a result. I went in to replace a broken phone. I left with a new phone and a higher plan. It was my understanding that the higher cost was a payment plan for the new phone. Nope. I was originally paying $45/month for my plan. The sales rep signed me up for a second line, and a new plan that is $122 month. The phone is "free" for the second line. My bill increased $77 a month. The phone cost was $800. So after ~10 months I expected the phone to be nearly paid off. Nope. That $77/month was for the new service the store sales rep signed me up for without explaining what they were doing. And after almost a year of payments, there is still over $400 left on the cost of the phone as part of a 24 month agreement. So let's do that math. That extra $77 a month for 24 months for this new phone plan is $1,848. The phone outright cost $800. I am a senior citizen on a fixed income. I do not have a spare $1,000 to gift to T-Mobile. I recommend everyone who experienced this to file an FCC complaint against T-Mobile and this specific store.

They bamboozled me with a different price and then told me I wasn't eligible after I had already…read morestarted the transfers. yansly the store manager gave me erroneous info and I wasted like 2 hours of my time trying to deny me the original price they told me they were gonna give me. Make sure you look at your receipts, that's how I found out I wasn't eligible after bamboozled

Just be aware this place is sneaky, they try to sell you sim cards, excuse is that now that esims…read moreare a thing we gotta pay 45 dollars, called att.and the rep literally told me oh no that store and had me leave asap!

Visit Date: December 13, 2024…read more I came to T-Mobile to drop off a trade in phone. UPS took too long to deliver the phone I ordered from T-Mobile, it was kind of a drawn out saga, for two days I had no idea what happened to this new phone until it was delivered. So I didn't really trust UPS to deliver the trade in. I was helped fairly quickly despite the fact that the store was crowded. Joshua helped me and he was amazing. He worked efficiently on inspecting the phone and accepting it. I'm very happy with T-Mobile and the help I've gotten whenever I've walked into a store for whatever reason. Not only that but even the phone delay was not their responsibility they made things right the best way they could by giving me a credit on my next bill. Even though it was UPS' fault and not theirs.

Every time I have visited T-Mobile in Valley Stream, the representatives have been highly…read moreunprofessional--one of my main reasons for leaving the company. I still needed to close out the account properly because I was getting charged. The T-Mobile online representative said I must be verified in-store to continue closing out the account. The store representative clearly did not want to help me and was absolutely rude. If you are still willing to do business with T-Mobile, please go to another location, such as Oceanside. It's a shame because this location is five minutes from my house.

Great guy! helped me with my broken canon camera in less than a day, thank you!:) will be coming…read moreback

The technician is very knowledgeable, and friendly, but he charges his service very expensive. He…read morecharged me $ 350 dollars plus taxes for 40 minutes of labor. Then one day after, the speakers, and microphone were disconnected of the computer. I called him again,and he told me his price was again $ 350 plus taxes. So, it is difficult to pay $ 800 dollars for a job that is done in one hour and 5 minutes. I understand inflation is high but there should be some kind of consideration with the customers. In any case yellow pages advertises the charge of $150 per hour, and that does include the commute of the technician to the site. In conclusion I got another technician who came to add the speakers and microphone to my computer in 15 minutes, he charged me $140.00dollars. I do not recommend this busines.

I needed to make a return to Amazon and so glad that Staples now do returns as well. I realize now…read morethat Amazon and UPS are now charging for certain returns which is crazy seeing as most people use Amazon due to the easy return policy, because that's what they sold us on. But anyway, I haven't been to this Staples in a while and now they have also added a Party City section which is cool. I noticed that all Staples are doing this now. As I walked around the store, I realized that it's still cheaper to buy on Amazon because when I started to compare their prices, they were more and the availability of some products were unavailable. They are still very good for marketing and printing options. You can also sign up for TSA pre-check as well

I came to Staples to return an Amazon package, and the experience was unbelievably frustrating…read more There were around 50 people waiting in line with only ONE employee working behind the returns counter. Meanwhile, several other employees were standing around on their phones or joking with each other instead of helping. I felt bad for the one woman doing her best to handle an impossible situation by herself. It was disappointing to see such a lack of teamwork. When there's a line that long, everyone should be pitching in to help customers and support their coworker. Instead, it seemed like nobody cared. If Staples is going to accept Amazon returns, they need to staff appropriately or have employees step up when it's busy. This experience was a huge waste of time and left a very poor impression.

Kimi has been my primary source for phone repairs for several years. I've brought him multiple…read moresmartphones, both Apple and Android, for cracked screens, battery replacements, and other issues, and the experience has always been excellent. The work is high quality, the turnaround time is fast, and the pricing is fair. He is honest, dependable, and easy to recommend. His store is conveniently located on Canal Street, so while you're waiting for your phone repair, there are many spots to do shopping or have amazing Chinese meals nearby.

Kimi was very VERY nice, so nice that I almost feel bad writing this review... He took me right…read moreaway and replaced the broken glass on my older model ipad within the hour. Unfortunately, the iPad has never worked the same since. It goes dark automatically/randomly for a second and I have to wiggle it to get it to turn back on. I have brought it back to Kimi twice - the first time he fiddled with the settings, restarted it - I was hopeful, but the problem persisted. The second time, he replaced the glass again (free of charge) and now the problem is even worse - the screen has several air bubbles and is frequently unresponsive & still turns off randomly, usually when I am working with a client and need to show images. It is also a lot darker than it should be (even at the highest brightness setting). JUST BE AWARE: that it might ruin your ipad/iphone irreperably. At your own risk.