Took my truck in to Art Moehn for service work. The truck was under warranty. The truck needed a…read morenew CAM Shaft, New Lifters and a new transmission. My truck remained at Art Moehn for 6 weeks before they told me my truck was fixed. BUT, they would not let me get my truck until the warranty company paid them $29,000 for the repairs. When I finally got the truck back, I drove it 10 miles and the check engine light came on. I had to drive the truck for a week before I could take the truck back in to Art Moehn. When I finally took the truck back in, they told me they would NOT look at it because the original Dealership I bought the truck from had not paid their part of my bill, which is $3,000. So that is $32,000 worth of repairs for a truck only worth $25,000. AND the truck is STILL not fixed. Plus Art Moehn took apart some other things on the truck and never hooked them back up, which has caused more problems with the truck. These parts that they did not put back could have seriously injured the passenger in my truck if I had to slam on the brakes or accelerate fast.

Just bought a 2020 Silverado 1500 6.2 LTZ. I couldn't be happier with the entire process from…read moretalking to Fadi Mustafa my sales man and having him search the country for the EXACT truck I wanted having it delivered with in 2 days of asking him to find it too sitting with Lou the financial guy and having the feeling that I am getting the BEST price possible on my truck! I strongly recommend calling Fadi @ 517-812-0508 if your looking for a great deal on a great vehicle!!

My HONDA HHR216 self-propelled walk-behind mower was in desparate need of a new tranny drive belt…read more This movwer is very heavy and difficult to navigate without the self-propel feature. I'm SO THANKFUL that the team was able to provide me with the correct belt to fit my mower. Thankfully, the team was able to find exactly the belt I needed. I didn't realize how long a new belt was needed until it was installed. Whew! Thanks again!

I have been coming here for over 20years, it's got to be one of the best places around for parts/…read moreservice and helpful people. Just bought a plow & always service my mowers & chainsaw here. The beat staff around.

This has been the best auto repair shop in my 40 years on the road! A bad engine nearly stopped me…read morefrom commuting to my job and Darren, Steve, Mark, and the mechanics all made genuine "above & beyond" efforts to get my car back on the road and a month later it is still running great! Thanks to Darrwn and his all-star-staff at VTA!!!!

Efficient, honest, and reliable service. 100% quality…read morework. Staff is wonderful and friendly. Owner Bill Hewitt is the best!

This company is great! They were very prompt in their response and Cody the tow truck driver was…read morevery nice! Thank you very much for your great service!

This automotive shop is beyond all others. They take such great care of their customers…read more I brought my care in to be serviced because it had been making noise for some time. They not only diagnosed the problem but found another that a different establishment had missed. Not only did they perform the service requested, but they did a stellar job at it!! At a FRACTION of the cost of the other establishment!! Not only are their servicing skills beyond measure but so is their hospitability! They not only brought me to work but they picked me up and brought me back to the garage once my car was finished. THAT IS UNHEARD OF these days!! I highly recommend this establishment for all of your automotive needs. YOU WILL NOT BE SORRY!!! I give them 10 stars!!

Very Disappointed - Be Cautious with Ultimate Auto Repair in Jackson, MI…read more I'm extremely unhappy with the service I received from Ultimate Auto Repair in Jackson, MI. I brought my SUV in for repairs, and the whole experience was frustrating from start to finish. First of all, they kept my vehicle for an entire month, which is way too long for the type of repairs that were supposed to be done. During that time, communication was very poor. I had to constantly reach out just to get updates, and I was often left in the dark about what was going on with my car. They also made me feel pressured into approving repairs that I wasn't fully sure about. While my warranty covered some (or most) of the cost, it still felt like I was being pushed to spend more money than necessary. It didn't feel like they were working in my best interest--more like they were trying to get as much money out of the situation as possible. When I finally got my SUV back after a month, I immediately noticed that a personal item I always keep in the car was missing. I know for a fact it was there when I dropped it off. It's incredibly disappointing to feel like you can't even trust the place you're paying a lot of money to. I spent a lot--a lot--on this repair, and to be treated like this just doesn't feel fair. I usually try to give businesses the benefit of the doubt, but this experience left a really bad taste in my mouth. I can't recommend this shop to anyone, and I suggest looking elsewhere if you want honest, timely, and respectful service.

They always get us right in and begin work as soon as they can. The staff is knowledgeable and…read morefriendly. The business is clean and sanitary. Only place my wife and I take our cars, from oil Changes to the big stuff. 10/10 recommended.

Beware Jim's Auto Body and Service under new ownership/management…read more When my wife's car got a check engine light I called the Mercedes dealer first. They wouldn't tell me anything without bringing the car in. I then had the code read at Performance Auto on Mi Ave, an autoparts store. The code identified a common issue related to the crankcase ventilation system, and of course cost me nothing. I decided to give Jim's, my local long term go-to business the work instead of the dealer. I really thought they would fix it. I'd gone to Jim's for everything from a complete engine rebuild to oil changes. Bringing the car to Jim's was a complete waste of time. They identified the code, which I already knew and recommended I bring the car to the dealer. Not only that, they charged me $135 for a service any parts store does for free. If I had known that was the plan I would never have brought the car to Jim's. It's obvious the new management couldn't care less if you are a loyal long term customer. Jim's will no longer be working on any of my cars, Chev, Ford, or Mercedes.

We had a deer take out the whole passenger side of our F150. They fixed all the cosmetic and…read moremechanical problems within the timeframe they gave us. The truck looks and runs great! They kept us updated on the progress throughout the whole process. Definitely recommend!

I'll make sure to give you a 5 star car buying experience, we are the best in Jackson county…read more #GoSeeFadi

I bought a 2023 Kia Sorento on Nov. 29, 2024…read more After the salesman had confirmed some basic info, I was passed to Matt, the finance guy. He sat me and my parents (they were loaning me a down payment) in his office where he proceeded to give us a great deal with a $1500 tradein value for my 2011 Ford Fusion. Fantastic. When he asked for the title for my Ford, I gave him what I THOUGHT was an acceptable document--the signed-over title of the Ford from my ex husband. I will admit guilt here--the title should have been fresh and in MY name, which I did not understand. But Matt said, "It's fine, we'll take care of it," and took the title and gave me the tradein value. In December, after I'd already driven the car back to Illinois with the promise "I'd receive plates in the mail," I received texts from Matt stating that they actually DID need a fresh title, so they'd fedEx the faulty title I'd given them back to me. Several weeks later, that title had not arrived. It had been lost with FedEx, and my ex had to order another one. At this point, the temp tags given by Art Moehn had expired. I called the dealership to ask for new ones and they refused for "legal reasons." I even offered to repay the tradein value of the Ford and start over, but was told that wasn't possible. My ex finally got the Ford's fresh registration and signed it over to the dealership. I FedExed those documents back (it was nearly March at this point). I received a text from Matt confirming that, yes, I should receive my plates in the mail, and they'll send a 60-day temp tag, which did arrive. The 2nd week of May, I still had not received my plates. I became concerned--my temp tags would expire May 29, and I'd booked a road trip through Canada (at a $2k expense) for which I'd need proper registration. So I contacted Matt (after several ignored previous attempts) on May 14, asking if he could check that all paperwork was in order. He assured me that it was, and said I just needed to wait. Several days passed with no update, so I reached out to both the Illinois and Michigan Secretaries of State. Neither had any information on my VIN. I spent over 4 hours on hold. I reached out to the leinholder, Capital One, who said, yes, there was a delay from Art Moehn on paperwork. Feeling like I might have found the issue, I contacted Matt. He proceeded to call me back and repeatedly state that he could not do anything, that the lender had nothing to do with the registration, that it "must suck" to be in my position, but there was absolutely nothing he could do because DealerDoc (who he'd FINALLY agreed to contact after several texts) hadn't "gotten back to him." He insisted that DealerDoc "doesn't make mistakes" (this did turn out to be true, but wait for the end). So I reached out to DealerDoc on May 23. They returned my call on May 27 to communicate the following: DealerDoc did not receive ANY transfer registration paperwork until May 15. One day AFTER I'd sent Matt the a text regarding checking on a 3-month-old registration paperwork submission. To reiterate--I now realized Matt hadn't submitted ANY paperwork until almost 3 months following his receipt of my valid title. Art Moehn's employee berated me, ignored me, and then gaslit me while covering up his own ineptitude. He had never submitted the paperwork until AFTER several emails and texts from me (nearly 3 months after I'd submitted valid documents) and lied through his teeth about making a mistake. While I now finally have my plates (nearly 7 months after sale, 3 months after submitting valid paperwork, and many hours wasted on hold), I cannot speak more poorly about Art Moehn's staff, at least with this particular employee. My Kia is fine, by the way. But don't trust financing, registration, or communication from this dealership.

I've only had great experiences with Sesi Lincoln and Mazda. I have leased a car through then and…read moreworking with Alex was great. It's locally owned as well and they support the business around them. I've had no issues with their service team. Always professional and prompt. Their facility is clean and updated as well.

Visited the dealer on 9 4 2026 . Looked at cars on the lot for several minutes. Walked in to the…read moreshow room looked at cars for 20 minutes. No one even acknowledged we were there. One guy in a office looked up 2 times never came out . How do expect to sell a cars ?