The service department was outstanding. I was having problems with my car and it needed some work…read moredone and also a little maintenance and they were able to get the parts quickly and everybody was so nice and friendly. Jake was the best he has such good customer service and was so nice and friendly and respectful, and they did an awesome job with my car. Pay raises for everybody in the service department!!!

Well, I was very surprised a prestigious company as this denied me of fixing something that was…read morealready broke at purchase!! all because I did not have an extended warranty on it .. My driver's seat is making noises and they looked at it and said that teeth are missing, motor is going bad in it, has to be replaced for a cheap price between 1,500-2k I was told by Tom, my car salesman that they would take care of it, was also told the same thing by the finance manager Nick!! So Nick doesn't work there in Chelsea anymore and Tom has ghosted me-- TWICE!! 15k w motor an trainy warranty mIght not be a lot of money for them BUT FOR ME, ITS A LOT.. !! EVERYONE has a smile on their face and nice words until the purchase is made!! Grant it, I did not go back to them within a week or two (would that had made a difference!?) that is because I was running back and forth to appointments for my mother in April, thought May would be okay to get it in there !! If you're thinking about buying a car there I suggest you make them fix whatever a problem might be because they surely won't do it afterwards.. There was no appreciation for buying at their location.. ITS A DAMMM SHAME !!

I had to add air to tires monthly. They were very thorough and replaced all 4 valve stems at no…read morecharge. Excellent service and comfortable waiting room. Highly recommend!

I stopped here yesterday afternoon because I noticed that there was a screw in my tire. I went in…read moreand someone came out straight away to greet me. They were polite, efficient, and had me on my way in no time flat. - Yes, I crack me up.

This has been the best auto repair shop in my 40 years on the road! A bad engine nearly stopped me…read morefrom commuting to my job and Darren, Steve, Mark, and the mechanics all made genuine "above & beyond" efforts to get my car back on the road and a month later it is still running great! Thanks to Darrwn and his all-star-staff at VTA!!!!

Efficient, honest, and reliable service. 100% quality…read morework. Staff is wonderful and friendly. Owner Bill Hewitt is the best!

Service department unprofessional and unreliable. Took the day off from work to have antenna and…read morebase replaced on car. Arrived for appointment, waited almost 2 hours to be told they did not have parts in stock and they want to charge way more then originally quoted.

This dealership is a joke. Went to check out a used Z71 Traverse and it looked like a slob had been…read moreliving in it. Cereal on the floor, a used floss stick in the backseat, glitter all over the seats, and dirt in the trunk. Not to mention there were over 1,000 extra miles on the odometer than listed online. Obviously someone has been driving this vehicle home daily and couldn't even take the time to clean up their mess. They were not willing to budge on the price to accommodate the nastiness and mileage error. The salesman was less than helpful and seemed as if he did not know how to do his job.

Very Disappointed - Be Cautious with Ultimate Auto Repair in Jackson, MI…read more I'm extremely unhappy with the service I received from Ultimate Auto Repair in Jackson, MI. I brought my SUV in for repairs, and the whole experience was frustrating from start to finish. First of all, they kept my vehicle for an entire month, which is way too long for the type of repairs that were supposed to be done. During that time, communication was very poor. I had to constantly reach out just to get updates, and I was often left in the dark about what was going on with my car. They also made me feel pressured into approving repairs that I wasn't fully sure about. While my warranty covered some (or most) of the cost, it still felt like I was being pushed to spend more money than necessary. It didn't feel like they were working in my best interest--more like they were trying to get as much money out of the situation as possible. When I finally got my SUV back after a month, I immediately noticed that a personal item I always keep in the car was missing. I know for a fact it was there when I dropped it off. It's incredibly disappointing to feel like you can't even trust the place you're paying a lot of money to. I spent a lot--a lot--on this repair, and to be treated like this just doesn't feel fair. I usually try to give businesses the benefit of the doubt, but this experience left a really bad taste in my mouth. I can't recommend this shop to anyone, and I suggest looking elsewhere if you want honest, timely, and respectful service.

They always get us right in and begin work as soon as they can. The staff is knowledgeable and…read morefriendly. The business is clean and sanitary. Only place my wife and I take our cars, from oil Changes to the big stuff. 10/10 recommended.

Taking your vehicle in to be repaired reminds me of going to the dentist. You know it's going to…read morehurt, but you guys have a way of making a hurt feel so good. What a wonderful staff you have. Thanks for another great service experience. Tom Smith Dexter, MI

Have used MDP for a couple of maintenance services as has my daughter. We are both very satisfied…read morewith the timely service and friendly staff. They keep you informed of the progress of your vehicle. Place is very neat, clean and organized.

Fair price oil change. Friendly staff. Nice location. They're good about getting you in.read more

I called Levi Haas to inquire about tires and an oil change as he was highly recommended by a…read morefriend. He was very knowledgeable and personable and quickly quoted out several options for tires. We were very happy with the quotes and timeline provided. We decided to accept the quote as he was so much cheaper than the dealership where we purchased the car. The quality of the tires seems to be very good as well. Give Levi a call. You will not be disappointed in the price point or service. Levi is a man with integrity and values and that is who we prefer to do business with.

Jalen and Jarrett in the service department are really wonderful. They are helpful, very informed…read moreand above all HONEST! They both went out of their way to help me, answer all my questions after a mess with another auto repair company, that ended up being a 2 week fiasco with the problem dtill NOT resolved! They had my Service engine light problem properly diagnosed and had the problem fixed in 2 hours after receiving the parts! They are amazing! Patricia Gainer

will not spend another dime at this or any Nissan dealership. Bought a brand new frontier in 2024…read more The front brakes wore out after 15,000 miles. I had to pay a $600 repair bill because they didn't consider them a defective part. When I trade in my Murano I'll get a Toyota.