Very Disappointed - Be Cautious with Ultimate Auto Repair in Jackson, MI…read more I'm extremely unhappy with the service I received from Ultimate Auto Repair in Jackson, MI. I brought my SUV in for repairs, and the whole experience was frustrating from start to finish. First of all, they kept my vehicle for an entire month, which is way too long for the type of repairs that were supposed to be done. During that time, communication was very poor. I had to constantly reach out just to get updates, and I was often left in the dark about what was going on with my car. They also made me feel pressured into approving repairs that I wasn't fully sure about. While my warranty covered some (or most) of the cost, it still felt like I was being pushed to spend more money than necessary. It didn't feel like they were working in my best interest--more like they were trying to get as much money out of the situation as possible. When I finally got my SUV back after a month, I immediately noticed that a personal item I always keep in the car was missing. I know for a fact it was there when I dropped it off. It's incredibly disappointing to feel like you can't even trust the place you're paying a lot of money to. I spent a lot--a lot--on this repair, and to be treated like this just doesn't feel fair. I usually try to give businesses the benefit of the doubt, but this experience left a really bad taste in my mouth. I can't recommend this shop to anyone, and I suggest looking elsewhere if you want honest, timely, and respectful service.

They always get us right in and begin work as soon as they can. The staff is knowledgeable and…read morefriendly. The business is clean and sanitary. Only place my wife and I take our cars, from oil Changes to the big stuff. 10/10 recommended.

My HONDA HHR216 self-propelled walk-behind mower was in desparate need of a new tranny drive belt…read more This movwer is very heavy and difficult to navigate without the self-propel feature. I'm SO THANKFUL that the team was able to provide me with the correct belt to fit my mower. Thankfully, the team was able to find exactly the belt I needed. I didn't realize how long a new belt was needed until it was installed. Whew! Thanks again!

I have been coming here for over 20years, it's got to be one of the best places around for parts/…read moreservice and helpful people. Just bought a plow & always service my mowers & chainsaw here. The beat staff around.

Have used MDP for a couple of maintenance services as has my daughter. We are both very satisfied…read morewith the timely service and friendly staff. They keep you informed of the progress of your vehicle. Place is very neat, clean and organized.

I had to bring in my Volkswagen Golf TDI that most mechanics turn away and was welcomed with open…read morearms. I dropped my car off in the evening and the next morning Kyle called me and let me know what was wrong with my car and what needed to be done. Kyle had my car back to me sooner than I anticipated and it drives like new.

Absolutely AMAZING experience! I was visiting from up north (where I live) and had a sudden major…read moreissue with my truck. I called Tamrox 10 minutes before they closed on a Friday and they quickly arranged to help me, and also allowed me to use one of their loaner cars immediately and at no extra charge. Within just a business day or two the problem was fixed and I was on my way. The people were extremely friendly and down to earth, and the service was quick. I'll definitely be coming back here and recommending Tamrox to everyone I know. They really saved me when I was in a tight spot and I am grateful.

Took our vehicle in for a lack of acceleration and a check engine light. The only reason we took…read moreour vehicle in to Tamrox was because they offered a loaner vehicle. Otherwise we would've went to our regular trusted mechanic. They did a full inspection and we were told everything they found wrong with our vehicle. Then they discussed cost to repair said items. We were told changing the 3 coil packs on the back of the engine, and new spark plugs would fix the acceleration issue, they never made any mention that there may be a possibility that this wouldn't fix the issue. Which of course was the case, as the problem still exists today. For $3500 they replaced a rear wheel bearing, 3 coil packs and plugs, and a rear knuckle assembly. The very same day we got the vehicle back the rear wheel was squeaking horribly loud. Well apparently they put our brakes back together wrong so we had to go back and have that redone. Then they checked to see why the check engine light came back on and why it was still lacking acceleration. We were then told it would be another $3500 to replace the catalytic converter and 2 of 4 O2 sensors. Mind you the vehicle is a 2014 Explorer with over 200k miles on it. Had we known the first $3500 might not fix our issue, and we might have to spend another $3500 and it still might not be fixed. We surely would've sold the car as is to a mechanic, or scrapped it. In good condition the vehicle is only worth $6-7k. For comparison sake I asked my regular trusted mechanic what they would've charged for what was done, and it was substantially less. So much so that we could've just got a rental car and still would've had money left over, and I guarantee they would've properly diagnosed the vehicle and fixed it right the first time. You live and you learn, take it from me you don't want to go here, they like to throw parts at the problem, and they don't properly communicate that their idea for a "fix" might not be correct one. Aside from that they are ridiculously over priced compared to their competitors.

My wife brought my 2021 Ram 2500 6.7L here for service. Dakota, the technician who performed the…read moreservice on my truck noticed she had our 14 month old daughter with her. Instead of watching her walk back home with our child. He offered to give her a ride back to our house and drop the vehicle off once it was completed. Once my wife told me how the experience was, I immediately called to schedule another appointment for brakes. I want to thank everyone at this shop as well as Dakota for their professionalism and excellent customer service shown to my family and vehicle!

This company is great! They were very prompt in their response and Cody the tow truck driver was…read morevery nice! Thank you very much for your great service!

This automotive shop is beyond all others. They take such great care of their customers…read more I brought my care in to be serviced because it had been making noise for some time. They not only diagnosed the problem but found another that a different establishment had missed. Not only did they perform the service requested, but they did a stellar job at it!! At a FRACTION of the cost of the other establishment!! Not only are their servicing skills beyond measure but so is their hospitability! They not only brought me to work but they picked me up and brought me back to the garage once my car was finished. THAT IS UNHEARD OF these days!! I highly recommend this establishment for all of your automotive needs. YOU WILL NOT BE SORRY!!! I give them 10 stars!!

I needed a new pin and bushings in the upper hinge of the driver's door on my 15 year old Dakota…read more I called the Dodge dealer and they wanted $100 to take the door off and look at it then they'd give me an estimate to make the repair. Talked to the Ford dealer and they wanted $450. So, I went to Bedore's. As soon as I got out of my truck someone approached me and checked out the door. He called his parts supplier to make sure they had the parts and gave me a quote of $140 to replace the pins and bushings in both hinges. Told me to drop it off on Monday and I'd get it back on Tuesday. I dropped it off and and 5 hours later he called & told me it was done. I went down there and the bill was only $80. He had deduced that 95% of the play was in the upper hinge. He popped out that pin, replaced the bushings, and popped in a new pin. The bushing for the detent mechanism is also worn out but it's not a necessity so he left it like it was. It's not made to be replaced so they would have to remove the door and replace the whole hinge or fabricate something from scratch. Not worth it on an old truck. I can't say enough about these guys: honest, hard working, fast, polite and it was all taken care of with no hassles in less time and for less $ than the estimate. Highly recommend Bedore's Midtown if you need some body work.

Dishonest dealership, do not purchase or lease from this company. They leased a vehicle with bad…read moretires, when called and asked if they would do something about it, they avoided every chance to do right, lied and then hung up when confronted. Adults who lie cheat and steal from their customers have no dignity. Jeromy is a joke, the worst sales agent.

Amazing service department. Honest staff will service any make and model of vehicle. Very easy to…read morework with.