Great service - good communication and pricing. Technician was knowledgeable and friendly. A+read more

Our service was great! He replaced a part to fixing our dishwasher and he let us know that if…read moreanother issue arises that it could be another issue. We loved that this service could come during a weekend as a convenience for us working people.

Had a problem with my washing machine and was contacted by this company after finding them on yelp…read more Initial Diagnostic: Nick from Single Step came to my house and inspected the machine. After looking at the washing machine he was able to identify the problem and let me know that someone from the company would get back to me with the estimate the next day. I was contacted via e-mail and asked to confirm the requested repair service and they provided me with an estimate. Repair Service: I was surprised to see Nick back at my house for my repair a few days later when the part arrived. He remembered the door to enter and quickly set to work when I let him in. The service was timely, efficient and clean--- there was no extra dirt or dust left when the service was complete. Overall review: Thank you Nick + Single Step Solutions team for the efficiency and timeliness of the repair. I am happy to be able to wash my clothes again.

I just moved into my new home and the ice machine in my freezer wasn't working. I figured it was…read moresomething I did when I cleaned it . I got an appointment right away and Nick was able to fix my problem and also cleaned my compressor while he was at it. He is very knowledgeable about all kinds of appliances so I am happy to have someone available when I need help

Trung from VioClean is very responsive and professional. Ive used his services at my home and…read moreformer employer (CSG Inc) always exceptional results.

I had a Groupon for a $99 carpet cleaning (3 rooms, 900 sq. feet or less). I made an appointment…read moreover the phone and Donnie showed up on time and with a smile, even though it sounded like I was his 6th or 7th appointment of the day. I am getting ready to move out of my condo and wanted to have the carpet cleaned for the tenant who I am renting my condo out to. The previous owners of the condo had clearly never cleaned the Berber carpet. It was a dark brown, almost black, color in some areas. Let's just say it was so bad that you could see the outline of where they had placed furniture as those areas were somewhat lighter in color. Donnie was quick and efficient and really polite. I asked him if he needed help or wanted water, and both times he said no thank you, but said he was grateful that I asked. Since I am on the third floor, he had to throw a rope down to hoist a hose and a water line up to my condo. He was so quick and quiet that I didn't even realize when he left my condo to rig this set-up. I was packing and working while he cleaned, and Donnie never bothered me. However, when I checked in on him, I noticed how clean the carpet was! Even a really stained spot was treated so well (he spot cleaned it so definitely attention to detail was a plus) that it was white again! I seriously have never seen my carpet so clean. I am kinda bummed that I won't get to enjoy the clean Berber carpet in my place now. Donnie was fun to talk to, and probably one of the friendliest service people I have ever encountered. He told some really funny stories and just seemed so personable that at one point, I felt guilty . . . like I was asking my friend to clean my carpet. And he was only there for a little over an hour. But you will see what I mean when you meet him. He even gave me a card and a magnet and was professional throughout the process, with handshakes and good manners. He even advised me to be careful when going from the cleaned damp carpet to my laminate wood floors as I could fall. When he left, he reminded me of my dad . . . he told me to remember to lock the door behind me! I hope that his boss reads this review to him as Donnie admitted to me at the conclusion of his visit that he didn't even own a computer and had never heard of Yelp. I did tell him to be on the lookout for a great review of his service and that hopefully somebody will alert him to the content. This was the best $99 I have ever spent. Turns out my husband has separately used Vioclean for bathroom tile cleaning services in his house and loved them too! I would recommend Vioclean without hesitation. The carpet in my condo is now clean and it's an environmentally friendly process without any fumes or heavy chemicals or cleaners.

We called Mass Appliance Masters for a broken washer that was leaking water into the tub. Mr. Oleg…read morearrived very promptly the next morning at the scheduled time and diagnosed the problem immediately. They were able to order the necessary replacement part and install it when it arrived about two days later. The washer has been working perfectly for about 3 weeks now. The price is on the higher side compared to other companies, but we are very happy with Mass Appliance Masters and would easily recommend their services. Thank you!

Update Regarding to the owner's reply: I am glad that you…read morereply the review. And you are the guy who came and did the work. But I want to point a few things that you are giving falsely. The MOST IMPORTANT: I search on https://corp.sec.state.ma.us/corpweb/CorpSearch/CorpSearch.aspx I could not find this company is registered with MA. It could use a different business name or something. I posted the screenshot below. 1. The machine is having board issue due to you bypass the safety check on the machine without permission. And you broke the machine, now it is not only could not spin dry, but also could not wash. The machine is totally damaged at this point due to your work. 2. For the first visit, you did not provide the estimate 30 mins before the appointment. The fact is that we waited 1 and half an hour since the appointment time. And get no calls or messages. Then WE called your office, then find out he could not attend the appointment due to the previous work was stilling on going. Then we rescheduled the second appointment. So there is 30 mins before notice or anything for the first visit. For the second one and third one, WE called 30 mins before the appointment to make sure, since we did not get any calls. If you believe your company is doing what it is doing, then you need to do a better job on employee training. 3. Up to the third visit, you could not fix the machine, and it is normal to challenge your diagnostic work plus you totally broke the machine at the third visit. It is quite normal to challenge your ability at this point. 4. The "Heavy load" your technician claimed is 2 shower towels, 3 hand towels and 2 kitchen towels. I have my tenant records the washing process and what the load is. 5. You as a man walk into a woman's face and telling her that she is not normal when she is calling your company to complain about the service. This is becoming a threaten and calling the police is a way to deal with threatens. And to be honest, it is shameful for you to threaten your customer using body advantage. 6. And you are being racist. And I have my tenant hearing the whole conversation, and the neighbors. I understand you are backing up your employee. But please be honest. If you are running your business by not telling the truth, it will not go far. DO NOT FOOL YOUR CUSTOMER. Original Post----------------------------------------------------------------------------------- Zero stars if I could. Extremely unprofessional and a complete waste of money. We called Mass Appliance Masters to fix a coin-op washer. They missed the first appointment with no heads-up, told us that they could not make it ONLY after we called. They diagnosed "belt and engine" issues and collected $195, but the machine is still broken and won't spin at the end (clothes are soaking wet every time). During the third visit, the technician tried to blame the failure on "overloading" a load that literally consisted of 2 shower towels and 3 regular towels. Instead of owning up to their failed repair, the technician got aggressive, acted totally bossy, and told me directly that "you are not normal." and ask if I were the technician or he is Taking $195 for a broken machine is bad enough, but insulting customers is crossing the line. Avoid this company at all costs.

He comes when he says he will, knows what he's doing, and he gets it taken care in a timely…read morefashion. Highly recommended. Rick K

Great service! I was having an issue with my fridge that I couldn't figure out on my own. The…read moredefrost cycle wasn't functioning properly and water was pouring out the bottom of the freezer. I called them, they said they could come out the next day, they had a cancellation, came out same day, took a look, said they could fix it for $150, and got the job done in about an hour. I felt the price was fair, they corrected my issue, and were really nice.

Services were requested by my extended samsung warranty with no follow-up call from Tony on initial…read morecall from samsung I ended up calling him and made arrangements to have my range looked at and he failed to show up after contact him rescheduled for next day and he was a no show very poor service for this company wouldn't recommend him for any services

Booked with Tony four days ago for a simple washer repair. He never showed, and doesn't respond to…read moremessages sent to his phone or here on yelp. Now it is too late to book with another service, and we are moving out tomorrow, cross country. We will have to fly back from the west coast for the sole reason of getting this washer fixed. the additional cost to us is two thousand dollars. Thanks tony! PS the only silver lining: he requested an advance payment for a part we thought the repair may need and we asked him to look at it first. Don't pay this guy in advance.

Excellent experience from start to finish! After my washer was repaired, I noticed a new banging…read morenoise during the spin cycle. I contacted them, and they were very professional and responsive. They arranged for a technician to come back on Friday, diagnose the issue, and fix it at no additional charge. I really appreciate the way they stood behind their work and made sure the problem was resolved. Andrew technician was knowledgeable, professional, and courteous, and the washer is now working perfectly. Great customer service and a company that truly stands behind its work. Highly recommended!

Highly recommend Express Service. They were quick, professional, and reliable. They were able to…read morecome out with damaged piece and fixed in 15min.

*project quote* I ended up not actually using them because…read moreanother company responded first, but they were quick to respond and very polite . They offer a free phone consultation and service call fee is $79, and it goes toward the repair cost if you proceed. All repairs include a warranty for your peace of mind. They also provide you with timeslots that they have available, which was very handy .

Illia gave me a quick and fair quote for my dryer repair…read more And he showed up to my house on time and very courteous. I did have my dryer already pulled out from the back of the wall and I sent him a picture of it so that may have helped? But he gave me a snappy quote, I paid him half upfront for the part, and he ordered the part which came in the next day upon which he installed it, took pictures of the old one, the new one and exactly what he did. He cleaned up and was amazing and a really nice guy too. In the end, my Maytag dryer needed a new heating element. Well done all around to Illia.