Had a completely stuck rear wheel on my recumbent bike. The shop expert took my bike after a quick…read moreobservation and 10 minutes later i walked out with a fixed bike. I had expected to leave the bike there, wait for 3-5 days, and then pick up the bike. Instead it took me longer to get the bike out and back into my car than it took the expert to fix my bike. And this is not the first time that i received the best service an advice from REI for the last 10+ years (when they were in Santa Monica).

When you come in, they push for you to be a member in an abusive manner. Handed me two fliers that…read moreI just put on their furniture. When you purchase, it's the same thing. I made a purchase in-store, and the sales associate asked me 3 TIMES if I want to be a member. I said no all three times. "Are you sure?" YES I'm sure! "I just want to make my purchase." Even when he handed me the receipt he asked if I'm sure. It's very aggressive, predatory, and in poor taste. They use outdated abusive sales tactics. Forced and contrived, like he was about to twist my arm. It's very uncomfortable. NO IS A COMPLETE SENTENCE. They do not understand what NO means. Terrible training on management. I've attached screen shots from Google reviews from other customers that have experienced this obnoxious pushy behavior from their employees. It seems to be an ongoing issue to harass their customers. I would recommend doing the drive to their Manhattan Beach location, as other customers have recommended to avoid the obnoxious abuse.

I want to share something genuinely wonderful that happened today. I lost a very sentimental pair…read moreof black-and-white scalloped sunglasses that belonged to my late mother. They are irreplaceable to me, and I was heartbroken thinking they were gone. The team at Nordstrom Local Brentwood -- Emma, Greta, Trey, and Danton -- treated me with so much kindness and urgency. Danton helped me get the right phone numbers so I could reach the people who could help. Catherine in Asset Protection at Nordstrom South Coast Plaza reviewed the video right away and discovered that I had walked out of Nordstrom with the sunglasses on my head. That one detail solved the mystery. Because of that, I called my next stop: Free People Movement in Marina del Rey. Haley, Taylor, and Ella had found them, kept them safe, and immediately knew exactly what I was describing. They even said they had tried to catch me when I left. When I offered them a reward, they refused and simply asked for a review. This is what great customer service and basic human decency look like. Nordstrom and Free People Movement Marina del Rey made my day -- honestly, they made my month. I'm so grateful.

I was denied service by Eileen at this location. I was given false information. I was told that…read moredesigner items are not allowed to be returned at this location. This is false .I had to make the drive to go to the Century City Nordstrom and I was immediately helped. I am a Nordstrom Card holder . I was unfortunately sent the sneakers I ordered in the wrong size . I didn't even notice until arriving at this location . Just avoid this location . Everyone else seemed nice however I was left lied to and made to feel very bad . Shame on you Eileen . You have been reported

August 2025 | Santa Monica | Anthropologie is one of my favorite stores on 3rd Street Promenade!…read moreThe store is filled with style and personality all throughout & on each level! I've been shopping at this location for years! Inside: There is always so much to see on all three levels! Anthropologie has beautiful dresses/clothes, gorgeous handbags, fun & unique accessories/jewelry, fabulous & often fun dinnerware, candles, perfume... and more! There is style all throughout the store, which always catches my eye! I've collected numerous dresses, handbags dinnerware & coffee mugs that I absolutely love! Personality Plus: The Gentleman at the entrance always greets me with a smile, always so friendly and radiating great vibes, love it! Customer service is wonderful here, helpful and friendly! Gifts: Anthropologie is also a great place to find a gift for the person who loves to entertain, host parties, and even to find a fun birthday gift! I've seen amazing and unique greeting cards, coffee table books, and incredible dinnerware, glasses & coffee mugs! A friend also gave me a gift card to the store, as she loves the store as well! Spotted: While at a dinner party the other day, my neighbor/friend had numerous beautiful animal-themed plates, which were so cute from Anthropologie! I recognized them right away! She has a huge collection! We both love the store! Note: Upstairs, in the back of the store is a huge sales section where you may find items in all categories! Imagine that! Customer Service: Incredibly friendly, attentive, and always willing to help great vibes and the dressing room as well! Lighting is great in the dressing room, the rooms are a great size & mirrors are huge inside and out! Love it! Overall: Yes, I love this location and I usually visit every single time that I go shopping on Third Street Promenade, when I have time! Be sure to leave plenty of time to look through the store, because there is so much to see and so many cute items! I love this place!

I've been a regular Anthropologie shopper for 20+ years buying everything from clothes to bedding,…read morecandles, and dinnerware. I have mixed feelings about this location because customer service is always a hit or miss with some sales associates being clueless about completing online/in-store pickup transactions and others having horrible customer service skills. The sales associates are not "customer" oriented. Instead they focus heavily on policy and procedures and lack basic problem-solving abilities, which is very frustrating. Add to it, they have a security guard at the entrance who stares and makes the shopping experience uncomfortable. However, the shop itself is beautiful, with large wooden doors you walk through and a winding staircase. Still, I prefer the Century City location and only come here for in-store pickups when Century City is not an option.

A really beautiful women's boutique with a great selection of soft, cozy, on-trend pieces, plus…read moreversatile basics and high-quality staples you can wear all the time. The staff were warm and welcoming, and Lynette really made my experience exceptional. She helped me put together a few outfits, gave great suggestions, and made the whole thing feel easy and comfortable. I never felt pressured--just really supported the whole time. I left with a few pieces I'm genuinely excited about and know I'll wear a lot. Such a nice, easy shopping experience, and I'd definitely come back.

Very pushy sales girls. It's insane how every corner you go to a salesgirl pops up to try and force…read moreyou to try something on. While you are browsing they'll eye each item and start talking about it. You can't even see the store in peace. I've been here years ago and it was exactly the same. You could see the frustration in them when me and my friends weren't budging to try anything on. It seriously makes you so uncomfortable to be in there we hated it.

My girl loves this place . We stop here everytime we go to the Promenade. They have nice Minnie T…read moreshirts for women only. Not a place for a man to shop, unless he is shopping for his girl. In that case, thatd be me. Nice selection of shirt, tennis shoes, and other outfits for women of all ages in a way. Mainly catored to women young. But love the vibe here. It her place of shopping tho.

Way too expensive to be met with the RUDEST employee. We could not get out of there more quickly…read more Very poorly dressed older white lady who barely acknowledged us coming in and continued sweeping and vacuuming, finally decided to acknowledge our existence and looked us up and down like seeing if we were worth the effort. Such a drag, we used to go to Minnie T's all the time when it was on Abbott, the owner is great and nice- how can she hire such a rude, entitled, curmudgeon?? I'm just mystified. I don't see them surviving for longer if they only hire totally unfriendly, unhelpful, rude and tasteless women. I definitely will make a point to never again shop there on a day she is working. Terrible. Just so confused how she was hired, and why.

Closed an hour early. Held a shirt by phone call and confirmed hours (as well as gift wrap option…read moresince we were stopping there on the way to the party). Arrived at 6:03 and it was closed up and they were gone. Supposed to be open at 7pm. Fortunately, the store across the way Outerknown was open and they got the benefit of the sale (and I bought more items than originally).

Their materials are super soft and sustainable. This is a big deal to me, because a lot of material…read moreout there make me itchy. This is my new go-to store. The customer service was great. One guy helped me get sizes and the girl helped me check out. They use nice canvas bags for your purchases. Well-behaved dogs welcome. Would definitely go back again!

The guys are awesome here!! So helpful and they listen when I need help dressing my husband. Glad…read morefor the tips and suggestions The store is small, but they have a huge selection online and can order and ship for free!! They have some great sales so the value of many items are pretty great

Overall experience (9/10) - I visited the store for a grand opening in the Westfield Century City…read moreMall. The store was nice and clean and everything was in places that was easy to find. The store staff were wonderful and helpful during the grand opening. They were able to help me find all the things that I wanted to purchase. The cafe they had for the grand opening was cute too. Store & Cafe - The store was generous to give a free belt bag for the giveaway and other goodies throughout the day from the claw machine to VIP sign-up goodies. The store had a great selection of things and with the VIP membership the products were on a great sale. The store was clean and it was easy to find things. The store kind of reminded me of a Lululemon type store. Overall - The store is nice and the service was good. The products felt nice when I tried them on during the grand opening. The parking can be a bit expensive if you stay a long time, but for the most part if you are quick then it isn't too bad.

Had a very pleasant experience in this store. So great to have a women's only Buck Mason store…read more Super friendly girls working and were dedicated to finding me the items I wanted. Excited for their new store to open across the street!