Disregard the pictures posted in their website. The place is not as advertised. The employees do…read moretheir work and nothing more. Everyone looks the other way not to do more than what they have to do. Continuously gaslighted when reporting issues. I am told they will notify such and such and no one shows up. No one takes responsibility for following up. All staff disappears for hours at a time early afternoon (experienced on certain days of week) and no one to oversee patients or respond to notifications related to medical devices. This place is not suited for bedridden patients. They advertise many perks but patients are locked in their floor with a keypad (which to me is not even safe in case of an emergency). Two patients per room and things noticeably unkept. First floor have some nicer areas for communal living that seem barely used. The most that happens is sitting patients in the halls for hours at a time if they can sit on the hall. Care is minimal and dependent on who is on duty or if you know someone there. Could it be worse? Sure. Yet suboptimal premises and care. Premises look nice from outside but inside where the overcrowded patients are is another story. There is one nurse per wing. I asked for help one day for a feeding machine being blocked and almost two hours went by before anyone came to help and it was the nurse from the next shift. I am sure good people work here, but clearly it lacks in focus on patients. When I asked questions I get flaky answers that clearly show they are not familiar and are trying to gaslight me or distract me. Typically the response is that they will tell someone else and no one follows up. Found bed ridden patient in same position for days, or move into severely uncomfortable positions. Last jaw drop was to find a rodent in the premises mid afternoon. For once they were responsive to deal with the rodent. Yet how long had it been there, and given it was later in the day, how many hours had passed that no one had come to check on patients for which rodent arrived and passed. (Photos won't load at moment so will update when possible).

Please please please save yourself from the headache that Astoria will cause you…read more I'm not sure of where to start. My father was sent here for short term wound care/rehab for a tailbone related wound. He sat in bed for 2 days before anyone even assessed him. Understood he came with a referral and instructions - but 2 days to even acknowledge him is beyond ridiculous. Being there for wound care - he had to lay almost flat. At mealtimes they would just drop his tray and no one would assist him. Luckily, I was able to manage going there for breakfast and dinner to feed him. The level of care/compassion related to this is insane to me. Being at the facility morning/evenings daily was actually a godsend as I was able to see I needed to get him out ASAP. At day 4 I was doing everything in my power to find other arrangements. Thankfully he was only there for about 7 days. Upon a scheduled follow-up visit, to Illinois masonic for an unrelated follow-up, Masonic informed me he had an infection/fever, and it was from the wound (he was immediately admitted). No one at Astoria informed me of an infection or even knew he had a fever. Understood that every situation is unique /different, but I truly feel the level of care here was sub-par. i will second the other feedback here on yelp that this place looks NOTHING like pictured. rooms are tiny - zero privacy and for the short time was there - i don't think the room was even cleaned. The photos forgot to include random clutter in the hallways, old/dried up food/food trays and just general filth. Photos look like they are prob 10-12 years old as well. This place is sold as a "5 Star Facility" and I thought I was making a good decision picking this place for his short-term rehab. There really should be more oversite related to ratings and follow-up at the state/federal level related to these places. My story ended somewhat positively - yours might not. Just do yourself a favor and stay away from this place if you can. I'm truly convinced that him having a follow-up appointment, outside of Astoria, probably saved his life.

Clean and comfortable. All of the staff are friendly and knowledgeable. They really listen and care…read moreabout your improvement.

Outstanding therapists and facility. Very clean. Had extreme SI lower back/hip pain and after 6…read moreweeks, I was so much better. Sarah Jaacks really knows how to target your issues and figure out what you need.

Great Place to work great team also Eric the Director is great .Everyone has a pleasant attitude…read moreand are willing to to work together, Team work makes the best work

Buckingham is What a Nursing Home is Supposed to Be!…read more When it came time to find a nursing home for my father, I was deeply worried that my Dad's new home wouldn't be sufficiently caring, clean, comfortable or professionally operated. So, I researched well over a hundred nursing homes across Chicago and the suburbs. I am so glad that exhaustive search enabled me to find Buckingham Pavilion! Everyone was caring, understanding, patient and attentive to my Dad's needs. This was true of everyone on the team from the receptionists to the nurses, to the escorts, to the maintenance staff. I was never given any reason to worry about my Dad's level or care or comfort. During my many visits, I saw that he, and the other residents, were happy at Buckingham. Also, my Dad's room, the dining room and all the community spaces were always kept clean and the residents' room were significantly more spacious than at other homes. To top it off, one of the owners I frequently checked in with is not only caring, communicative and professional, but a person of great integrity. I could not be more thankful for everything that everyone at Buckingham did for my Dad and my family.

There cardio rehab isn't the best they have no idea what there doing or why u are there. My Advice…read moreDo Your Rehab At Home It's a Lot Safer.

Anthony said my orthopedic was "cold school" and didn't know what he was talking about. He didn't…read moreseem to care about me or my health. The place seem childish and uninformed. I would avoid it. It not a pace to heal.

My MIL had a great expereince here-shout out to Janice, Denize & Deidre! Really great team -always…read moremade her feel respected and well taken care of. Would recomend!

My 88 yr. old Mom had an accident 2 days after Thanksgiving and broke both wrists and hurt her…read morehead. After 2 days in the hospital she came here for rehab. Mom came home on December 23 and her wrists were in much better shape. Kelly was amazing to work with and the staff were wonderful to Mom. THANK YOU

Update: Name of administrator is Ozzie. Name of social worker is Brianna. Not sure of the…read moreunprofessional staff and receptionist names, however, steer clear of this place! The administrator blocked me and told me not to call him again regarding my dad or they would not allow me back in the facility! I also was not allowed to transfer him out. Social worker Brianna lead me on for 2 weeks as if she was helping me to locate other facilities! Horrible!

The administrator and staff are whole-heartedly doing their BEST to assist and give the best care…read morequality. I have a family member who had a new resident placed in his room. The new resident felt that he could not hear his television so the new resident decided to move the television next to his bed on the rolling table. Once management and the Administrator were made aware within hours the issue was resolved. A better fit was found for this resident. This is epic and greatly appreciated. Thank you to the Ambassador Nursing Staff and for all you do!

I have nothing but good vibes and deep appreciation for the outstanding staff at Birchwood Plaza…read moreNursing Home who provided loving care for my Mom for over 10 years until her recent departure. From the RN's, their assistants, the patient care folks, the Administration staff,  and the janitorial staff, all of which were proficient and companionate. They truly cared and loved my Mom. What more could I have asked for? I have deep gratitude and appreciation for these folks.

My dad rehabbed here once and returned a year later to live. They are attentive and caring…read more Having seen my inlaws in two different nursing homes, I have a basis of comparison. The residents here are treated as human beings and not just left in bed. There are activities, a cafeteria for meals. In the cafeteria, the residents are matched so that relationships can form. Roommates are matched for compatibility. (My dad and his roommate are so courteous to each other that neither goes into the bathroom unless he has checked to see if the other one needs to go first). We had heard good things about this residence and it has proven to be everything we had hoped for for our father. There has never been a time when we, as his family, has reached out to staff, that we have not had thorough and meaningful communications about my father - from the CNAs to the chief administrator.

I suffer from back pain and at the recommendation of my primary doctor, started going to Rush PT…read more I assumed that they were part of the Rush hospital system. But after reviewing the Yelp, i now realize it is actually some company called "Novacare". For the last 2 months, I have been going here once a week. The facility is very small and cramped, the equipment is a bit bare. But the main problem is that there is only 1 or 2 actual Physical Therapists in the office at a time, while there are 3-5 patients scheduled for the same time. Each session is about 50-60 minutes long. But the actual time with the PT is really about 15 minutes (as Gina F mentioned in her review). The PT shows you the exercise movements about 2-3 times, then has you do 2-3 reps, makes some corrections, tells you to do 2-3 more sets by yourself, and then wanders off to work with another patient or to type something in the computer without really paying any attention to you. If the PT had already shown you an exercise before, she may just hand you off to a Student/Intern and have them run through the exercise with you. But again, the student also is not paying any attention to you while doing the exercise and is instead busy chatting with each other. Ultimately, my time ended when the PT said, she didn't think PT was working for me. Sometimes, I would realize later that I was doing the exercise wrong a few sessions later, when the actual PT showed it to me again. But I do admit, I didn't do my home exercises everyday, but only 3-4 days a week at home. Conclusion, - I would recommend you look for a better office that has more space so patients don't bump into each other. I would also recommend a PT office that offers One on One PT to patient services instead. I will be trying a different PT office and see if that is more helpful.

This is place a factory, with several patients going at once in the small space. I suspect the…read moreoutput of the factory is invoices, not care. The conditions I sought care for were unresolved, and I ended up with a massive bill for working 10-15 minutes with a PT and 45 minutes with a student. Fun fact: I'd been going for weeks before they realized my "plan" wasn't even in the computer. Then how were you reviewing and adjusting? My symptoms did not improve, but worsened, and after 12 visits I stopped going and doing the "exercises". It took about 2 months, but eventually the pains caused by following their care went away for the most part (resurfaces on the treadmill but at least it's no longer daily), as did one of the 2 concerns I came in for (lower back better, but tip of tailbone will probably take a while) . Over Thanksgiving I was visiting family out of state and my brother, a brilliant physical therapist, asked how my PT was going. He was surprised when I told him about the assigned exercises, which he didn't think were addressing the issue, and stunned to learn that after their care caused pain in my hips, they kept having me do exercises that exacerbated that pain and performed no adjustments. This isn't Rush caliber care. Perhaps they lack adequate experience, but I'm not prepared to pay for the learning curve. I went back to the gym and definitely avoiding this place. Just got my bill (last visit in November) and the charges are outrageous. $330-400 per visit to mostly do ineffective exercises with a student. I tried to call the billing dept and negotiate the bill down since the service was ineffective and actually did harm, but they refused. 2 stars because the people at this location are nice and probably did their best.

Food very bad , not clean, hole on drywall for almost 2 months, they change them after long hours…read moreof being wet become I think the worst nursing home. Was good before only in the last 2 years change to very bad they don't care about nothing only money . After few months you take my grandmother there they make her worst then before. 1 Star is even to much for them .

Does the state regulate this place? There is only one un nutritious menu no matter if patients have…read morehealth issues or not. Baloney and potato chips for dinner? This place needs a surprise visit from the state if any one is listening!!!

In life you never want to think that you will need a service like this, however it came time for us…read moreto find a Memory Care facility for my Mom. I asked on a Palatine Facebook page if anyone knew how to find a place and I was directed to this service. Upon getting in contact with them, they were kind and compassionate during such an awful time in our lives. They provided me with five top notch places to look into. They followed up even after we secured a place. I would highly recommend this service to anyone that needs some assistance in locating a facility like this. Thank God for a service like this.

IV used elder works or something very similar in another state . They really didn't help me with my…read moreneeds . I was told to call and I could possibly get a microwave, and possibly a small couch. They had both peices but for some reason I couldn't have them . sorry I don't remember the reason why. I just relocated in this state and everyone really thought this place would definitely help me. So I'm hoping what I'm reading you help with permanent housing? IV been homeless for almost 3years . I was staying at one point with my son but that just wasn't working out. But I need permanent stable housing. I'm on fixed income and I'm disabled woman 64yrs old with a small fully registered service animal.hopeing this time elder works can help me this time.