My experience with Worcester Common Fitness has been extremely disappointing and ultimately led to…read moremy membership being terminated after I attempted to address an issue. One of the biggest problems is the lack of professionalism from staff. On multiple occasions, employees have been on their phones instead of assisting customers and appeared unprepared to handle basic questions about services. When I approached staff for help, the responses were not customer-friendly and often came across as irritated or dismissive. The initial dispute stemmed from the fact that the employee I interacted with did not appear to be properly trained to handle the request I brought forward--despite the fact that other staff members I've dealt with previously were able to assist with the exact same issue without any problem. In contrast, this situation was made unnecessarily difficult. Part of the issue involved my 16-year-old guest. Rob and another staff member claimed that my guest was required to have his own credit card on file, rather than being processed as a guest under my account. This directly contradicts how other staff members have handled the same situation for me over the past month, where they were able to provide quick and straightforward solutions without any issue. This inconsistency points to a lack of proper training and internal communication. During my most recent visit, I went in with the intention of resolving the issue calmly. Instead, the interaction escalated. The staff member involved was not easy-going or understanding, and the situation quickly became unproductive. What was more concerning was how the situation was handled by the general manager, Rob. Rather than acting as a neutral party, he was, in my experience, combative and condescending. He made accusatory statements toward me before backtracking and then asking questions, which gave the impression that he approached the situation from an aggressive stance rather than trying to understand it objectively. He repeatedly tried to control what I could say and how I could say it, insisted that I answer his questions in a specific way, and criticized me when I did not respond as he expected. Rob also accused me of violating company policy, despite the fact that I had been following the same process for bringing in my guest over the past month without any issue. This policy concern was never raised previously, which made it feel selectively enforced and introduced only during this dispute. Today he also tacked on another supposed company policy violation that I have witnessed others commit on the daily basis. He claimed that it is against company policy to bring in a guest and train that guest, but from what I observe on the daily basis, there are groups of people who are not members, coming in as guests to be trained by a member of the gym who are not gym employees. And this is very common and prevalent, so I am confused as to why this policy is now suddenly only applying to me. On top of that, I never once verified or claimed that I am training anyone, they have not verified it, but he made the accusation before trying to backtrack the accusation to ask me if I am training anyone... just overall very biased and confrontational. At no point did I feel like I was being treated as an equal customer or that my perspective was being fairly considered. Instead, the situation felt one-sided, and the decision to terminate my membership appeared to support an employee who was not equipped to properly handle the situation. As a result, my membership was terminated without what I believe was a balanced or professional review of the circumstances. Overall, I would not recommend this gym to others who expect to be treated with basic respect, consistency, and professionalism. Customers should feel heard and respected, not dismissed or talked down to. I hope management takes a serious look at staff training, consistency in policy enforcement, and how conflicts with customers are handled moving forward.

Super clean and new! Great staff that were very friendly. Lots of machines and lots of free…read moreweights. Plenty of cardio. Highly suggest. If I lived here, I'd def get a membership.

1 year update: solid gym, still one of the best in the area. Downlighting is a little too harsh, in…read moregeneral, and is especially unbearable at the incline bench or dumbbell area. Music is too loud, sometimes, can even hear through my airpod pros. Bottom line: still a great gym but probably could find a gym of similar value (24hr with good equipment) at Prime fitness or Impact fitness with less of the music and bright lights.

Uncaged Fitness is everything that a gym should be. This place is all about putting in the work…read more The equipment selection is top-notch -- plenty of free weights, machines, and space to train without feeling cramped or rushed. An incredible selection of machines to hit every single muscle group in multiple different ways. The pump was very real and I felt Uncaged The gym is clean, well-maintained, and organized, which makes every workout enjoyable. I would gladly move all the way to Worcester just to get a membership at Uncaged Fitness.

Today was extremely stressful. I was as verbally abused by one staff member. canceling membership…read more There's no manager available for complaint.

really disappointed. The woman at the front desk was extremely rude to me. I checked in to get a…read moreHydro massage and then proceeded to go walk towards the lounge chairs when I was scolded by the woman at the front desk telling me that I can't just walk right in there without having her tell me it was OK to go in. I apologized saying I've been here years and I've never have been told otherwise she then proceeded to tell me that this wasn't the first time that I did it in a very rude fashion. I had only seen the woman once before. I attempted to walk away, then turned around and told her that telling me that this wasn't the first time I had done this was in extremely poor taste and was very rude. For some people with chronic health issues getting to the gym is difficult. I was going everyday. Her embarrassing me in front of everyone hit me hard. You never know what someone is going through. Extremely disappointed. The woman was working today at around 10:45. Older woman, blonde hair, blue eyes.

I finally gave this place a shot for the sole reason that it's the closest gym to my house, and--my…read moreGod, what to say. I'd rather give my money to a fitness center run by Satan himself. I cannot imagine who would find this "gym" appealing except a high school boy looking to buy steroids, although there was one woman who seemed to be the one selling them. Ladies, do you enjoy being ogled by sickly-complected 17-year olds who run 0.3 miles on the treadmill at an all-out pace in a hoodie, WITH the hood up? How about a 23-year old bro wearing seven pounds of hair gel and a tanktop comprised of four strings? Then by God it's your lucky day, as the exclusive demographics of this joint appear to be Really Weird Dudes. Further observations: The music is bad (not normal-bad, you-have-to-try bad), and it is deafening. Blaring Queen on my noise-cancelling headphones failed to drown it out. The lighting is...red. The locker rooms are small and dirty. The ambiance screams Ringworm. The temperature is hardly cooler than the outside (it's called a dehumidifier, friends). On the treadmill I used, half the buttons were straight-up broken and the belt was loose, and it crapped out after 30 minutes. I did not stay to use the weight machines, which were crammed together like tinned sardines, as the urge to escape became, well, inescapable. In summary: I'm genuinely impressed that I managed to move this close to The Worst Gym in the World. Like, what are the chances. Anyway, if you're looking for a stuffy, creepy Exercise Dungeon as imagined by an especially dim middle schooler, check Impact out!!!

I visited twice as a guest with my niece. This gym is great! They have tons of equipment.Bi wish I…read morelived closer, I would be a member for life!

I can't speak to what it's like to be a member here, but as an out-of-towner who needed a gym to go…read moreto for the day, I highly recommend this place. They offer day passes for $10. It's a no-frills environment - there's a TV in the cardio area but that's about it - but everything is clean and in good shape. It definitely feels like a place for people who are serious about their training, more so than your typical Globo-gym. The equipment is in good shape, and they have lifting platforms and bumper plates! I would be a member here if I lived in the area.

Excellent facility. Every kind of machine available. Some classes. Child care available at times…read more Experienced and very helpful staff!

Best decision I've made for my health! The vibe here is awesome--super welcoming, and everyone,…read morefrom the trainers to the members, is so supportive. The trainers actually take the time to help you out and give great advice that makes a real difference. The gym is always clean, has all the equipment you need, and it never feels too crowded. I've gotten stronger, feel more confident, and actually enjoy working out now. If you're thinking about joining, do it--you won't regret it! Yummy and healthy shakes as well.

EFC is a clean and safe place to get your workouts in. Three reasons why I like the place:…read more 1. I found consistency here. Personal training is the flavor that works best for me. I do 30 minute sessions 2x/week with Jarrod. 2. Healthy amount of defined space to take a mat, grab an exercise band or just do anything that doesn't require a machine or bench. 3. I occasionally grab a shake or caffeinated tea. They're all good and always available during normal hours (my gripe on other gyms). Realized I never wrote a review, so there it is (finally). Been at the personal training for about 2.5 years and really can't say that about anything else I've tried.

Don't join for lap swimming. The pool is used primarily for swimming classes. It is a small pool so…read moreeven when you reserve a lane, part of the pool will have children or toddlers and parents classes. The gym areas seem decent and not crowded

Worcester Fitness is one of the best fitness facilities in the Worcester area. The staff is…read morefriendly and knowledgeable, and it's also one of the cleanest and most modern I've been to. The entire setup of each fitness area in the building is easy to follow. Each location is well-organized and easy to navigate, providing a great fitness experience. Regardless of your fitness level, I am confident that this gym will help you meet your personal fitness goals.

My friend has a guest pass here and brought me for the second time. Crunch has everything I need to…read morework out. Their machines are a bit different and use a slider to increase/decrease weight. My slight pet peeve is that the plates aren't the same brand throughout. I see a few different types of the same weight. Crunch also has a tire for working out, which I wish more gyms had! Staff was very nice and I saw them actively refilling cleaning products and such. The parking spot is quite small (at least the one right in front of it), but I'm not from the area, so not sure if there's more space.

Had bad experience with harassment of people attending this gym, not their fault but when I took it…read moreupon the staff soooooo rude made me feel stupid and not heard and literally looked at me CRAZY....ladies go to crunch on grafton street soooo much better. Mind you parking sucks there you'll be threatened to get towed every time and it's way too small.

Based on the first reviewer I was a little wary when I went to check this gym out. I also checked…read moreout other gyms in the area. The Southbridge Y, and Sims offer more services, the cost of EFC is higher that the Y and there contracting and "sales" approach is much more laid back. Sims has similar pricing, but a bigger facility with more options. The other thing to be aware of is that many of the classes offered by EFC can only be had at their Auburn location. So all in all it wasn't a bad place it was just that you have to be aware of what you get, a small facility with no pool, or racket ball courts or saunas and folks that even by my questioning appear to fall back on the letter of the contract with no room for the reality of life. I chose the Southbridge Y, I to am a cancer survivor. I joined their absolutely free "Live Strong" program and love it.

Over the past five years, I've had gym memberships at the Southbridge YMCA, Sims Premier Fitness,…read moreand Everybody's Fitness Center. I have been happiest with EFC for the following reasons: -24 hour FOB access (I can workout at MY convenience) -Friendly staff (they actually know my name) -Helpful feedback (staff willingly offers feedback on technique) -Honest, straightforward pricing (no hidden fees or different rates for different members) -No contract (I can cancel at anytime without paying a cancellation fee) -Little to no wait (machines and weights are almost always available) -Clean showers (no hesitation to shower at the gym vs home) -Free wifi (great for steaming Spotify during workout) -FitRewards (I accumulate points that I can redeem for free gear just by working out) For my personal fitness goals and budget, EFC is the perfect gym for me. I highly recommend checking them out for their FREE 7 Day trial (another perk!). It allowed me to try the gym before I jumped into monthly payments.