I had a very disappointing experience at the Boroughs Family Branch YMCA today. My group arrived at…read more12:15 PM for pickleball, adhering to the facility's 15-minute transition rule following the 11:15-12:00 Pilates class. While we were simply picking up a net to prepare for our time slot--without even entering the room yet--the Pilates instructor shouted at us, claiming she had the room reserved until 12:30 PM. Actually her class was done and she already packed to leave the front door. The room was completely empty. As long-term members, we were not interfering with her class or disobeying any regulations. Being yelled at in public for no reason was humiliating and unprofessional. This level of disrespect is not what I expect from YMCA staff, and it truly ruined our day. I hope management addresses this behavior, as instructors should maintain a basic level of courtesy toward members."

I had reviewed the Y in Westborough a couple of months ago. I joined to swim - to swim laps. The…read moreschedule says LAP SWIM, and a varying number of lanes are open depending on the time of day. Nevertheless, the staff doesn't seem to understand the meaning of LAP SWIM. They allow people to linger and stand around in the lanes while people wait to swim. I understand accommodations are made for the elderly and special needs people. If you're a serious swimmer, don't join. I would like a staff member to leave a contact number for a discussion.

Great neighborhood gym run by great people! The new ownership is fantastic. Frankie does so much…read morefor the community and I'm glad to do business with him!

Disregarding State Guidelines that are being taken seriously and staying open 24/7. While all other…read moregyms statewide are closing at 9:30. What a shame. Pathetic.

My kidds love the summer programs. They also attend the winter and spring break session. Both…read moremy kids ask when they'll be going back. My daughter has even told me she wants to be a counsler there when she grows up. We'll be signing them up again next year.

i attended the karate program here for multiple years and had a very enjoyable experience! i'd…read morehighly recommend this facility to anyone who is interested in sports, martial arts, or physical fitness in general!

Super clean and new! Great staff that were very friendly. Lots of machines and lots of free…read moreweights. Plenty of cardio. Highly suggest. If I lived here, I'd def get a membership.

My experience with Worcester Common Fitness has been extremely disappointing and ultimately led to…read moremy membership being terminated after I attempted to address an issue. One of the biggest problems is the lack of professionalism from staff. On multiple occasions, employees have been on their phones instead of assisting customers and appeared unprepared to handle basic questions about services. When I approached staff for help, the responses were not customer-friendly and often came across as irritated or dismissive. The initial dispute stemmed from the fact that the employee I interacted with did not appear to be properly trained to handle the request I brought forward--despite the fact that other staff members I've dealt with previously were able to assist with the exact same issue without any problem. In contrast, this situation was made unnecessarily difficult. Part of the issue involved my 16-year-old guest. Rob and another staff member claimed that my guest was required to have his own credit card on file, rather than being processed as a guest under my account. This directly contradicts how other staff members have handled the same situation for me over the past month, where they were able to provide quick and straightforward solutions without any issue. This inconsistency points to a lack of proper training and internal communication. During my most recent visit, I went in with the intention of resolving the issue calmly. Instead, the interaction escalated. The staff member involved was not easy-going or understanding, and the situation quickly became unproductive. What was more concerning was how the situation was handled by the general manager, Rob. Rather than acting as a neutral party, he was, in my experience, combative and condescending. He made accusatory statements toward me before backtracking and then asking questions, which gave the impression that he approached the situation from an aggressive stance rather than trying to understand it objectively. He repeatedly tried to control what I could say and how I could say it, insisted that I answer his questions in a specific way, and criticized me when I did not respond as he expected. Rob also accused me of violating company policy, despite the fact that I had been following the same process for bringing in my guest over the past month without any issue. This policy concern was never raised previously, which made it feel selectively enforced and introduced only during this dispute. Today he also tacked on another supposed company policy violation that I have witnessed others commit on the daily basis. He claimed that it is against company policy to bring in a guest and train that guest, but from what I observe on the daily basis, there are groups of people who are not members, coming in as guests to be trained by a member of the gym who are not gym employees. And this is very common and prevalent, so I am confused as to why this policy is now suddenly only applying to me. On top of that, I never once verified or claimed that I am training anyone, they have not verified it, but he made the accusation before trying to backtrack the accusation to ask me if I am training anyone... just overall very biased and confrontational. At no point did I feel like I was being treated as an equal customer or that my perspective was being fairly considered. Instead, the situation felt one-sided, and the decision to terminate my membership appeared to support an employee who was not equipped to properly handle the situation. As a result, my membership was terminated without what I believe was a balanced or professional review of the circumstances. Overall, I would not recommend this gym to others who expect to be treated with basic respect, consistency, and professionalism. Customers should feel heard and respected, not dismissed or talked down to. I hope management takes a serious look at staff training, consistency in policy enforcement, and how conflicts with customers are handled moving forward.

I travel to Worcester pretty often and am always looking for gyms I can pop into for a day pass,…read morethankfully my search is over because this place was great. Cleanest gym I might've ever been to. Every weight was racked where it was supposed to be. Plenty of space for free weights, machines, cardio, functional etc. If I lived in Worcester I would've signed up before I left. Great experience

Attention COMPETITORS! If you are in the area for any of the…read morelocal bodybuilding shows and you want to get your pre/post show workouts in... this is the place! The manager Gary is a super cool dude who will usually hook you up (even after hours) if you tell him you're here for the show. They have enough equipment to get all the angles and muscle groups and it's super clean. Gary has done a great job remodeling the place and all the equipment is well maintained. There are bathrooms and showers. There's a ton of mirrors and room for mobility work and/or posing. I am usually not one for commercial gyms but the next time I'm in town this will be my go to spot!

These reviews must be outdated because every experience I have at this gym has been great! Adrianna…read moreis one of the many people who have assisted me with any questions or concerns I have had. In fact Adrianna always has a pleasant and positive attitude along with others who wish me well and invite me back every time. This location is large and has all the amenities as well as plenty of parking. Very convenient and wonderful Planet Fitness! 5 out of 5 for sure!

I just finished exercising and I wanted to use their new tanning booth ( i forgot what they call…read moreit). I went into the room to use it and it was so filthy and disgusting, I turned around and left. I went to the desk to complain and these two young workers gave me such attitude. The guy just said " whatever" when I complained. Also, when I first asked about it, neither employee couldn't explain it to me and had to look it up in a pamphlet. Do not go to this place. The windows were filthy and so was everything else. I'll stick to the lincoln street, planet fitness. It's so much cleaner and the people are so much nicer. The managers should be ashamed of herself even hiring young kids like this.

Rich Dumas is a total fitness junky but he does not try to force you to be the same. He is super…read morefriendly and does a great job educating people to under what type of fitness is best (without feeling the need to sell you something). I love that their gym does training classes or individual training so you are not just flopping around at the gym not knowing what you are doing, getting frustrated then then leave. Membership is by class or by training session so you pay for what you want.

Last September I was overweight, weak and unable to get up and down off the ground. Previous…read moreattempts at exercise were short-lived and left me feeling like a failure. I knew that I needed to do something because physically and mentally I was not doing anything. I started researching ways to exercise and I discovered Club Pilates. They offer a half hour introductory class and after taking it I thought, "I think I can do this." I signed up taking one class a week. I was encouraged by classmates and the fabulous instructors. Soon, once a week became twice a week. This past spring I decided to add a third class. Today I celebrated my 100th class. Last September, that number seemed impossible. I adjusted my thinking. I decided that progress is better than perfection. For the last 11 months I know that I've lost fat weight and gained muscle weight. Sometimes I have had to modify what I was doing from everyone else. The instructors Megan, Linnea, and Alaina have helped me on my journey. Their expertise and knowledge of the human body have helped me to understand my body better. Their encouragement and friendship has kept me on track. I can get up and down off the floor now. I can do so many things. Some of them are small things, but as I have done them I've stopped and savored those little wins. The friends I've made at Club Pilates have made getting to class easy. Knowing we can have a good laugh at ourselves and cheer one another on has been such a beautiful part of this experience. I never expected that. Finally, I can't thank my family enough for cheering me on while on this journey. Next up the 250 Club!

Yesterday I completed my 400th class at Club Pilates Shrewsbury. Talented, knowledgeable faculty -…read morebroad array of class options and teaching styles. Great welcoming community! Check them out!