Let me begin by saying Tim is wonderful! I called Total Spa after i had another spa repair come…read moreout to take a look at my spa - the reason for the call was that the black hot wire kept tripping the breaker when connected- the "other" company came out right away and after about 10 minutes said to me- Ma'am im really sorry to tell you this but you have a bad circuit board" said i would need to order the part myself due to they not being a master spa dealer- I said ok- immediately ordered the circuit board (670$) and i called the "other" company and told them i ordered the circuit board and that it was expected in 2 days. They then told me i needed to drain all the water out in case we get another cold snap and that they really couldn't tell me when they could come out to install due them being very busy. Told me to drain the water and use a wet vac to get as much water out of the tub as i can- so i proceeded to do as directed, that night i got to thinking about it and just had a bad feeling, so in the am i immediately started looking for a 2nd opinion. That is when i found my life saver Tim- called him- he called me back the next day (friday) and i told him what had been told to me- he said that doesn't sound like a bad circuit board and said he could be out that following Monday- Tim came Monday and within 10 minutes found the problem- just sound bad wiring from the electrician, he fixed it! I am so thankful for Tim! He is very professional, and honest. If i could give Tim and Total Spa 10 STARS i absolutely would! He is your guy for Total Spa Repair! Very Satisfied Customer, Jill J. in Hagerstown, MD

Great service. We use this company often for our hot tubs at our vacation rentals. Never…read moredisappointed.

I had a special pool pump designed for a small 8' wide pool. No one seems to make a new or…read morereplacement one. This place wound up ordering the parts needed and made me one that I required and all for a reasonable price and did it in just two days! They went above service and help! thanks so much!

We had an above ground pool for 25 years, occasionally shopped or had Gallaghers service the pool…read moreand were pleased. However that changed when I purchased my parent's home which had, at the time in the Spring of 2023, a 4 year old above ground pool purchased from Gallaghers and serviced by them from the beginning. When I noticed rust on the bottom of the pool wall, I took pictures, sent them to Kelly via email. She was unaware if the pool was "registered", said the warranty would not be valid without this & that since I was not the original owner, the warranty would not be valid. She said, on phone - I still have the message, that the pool was not back-filled by the installer & that it was the responsibility of the owner to get a good installer. I knew they recommended the installer, but she refused to give me the name (emails). I found out from a contractor the name of the installer Gallaghers was recommending, I contacted them, and they confirmed installation. The contractor stated he told Gallaghers in 2018 that the installer was doing a poor job by not back-filling, they didn't listen, and that lots of customers were now having problems. During this time I had Gallaghers come twice to explain (to myself & new tenants) taking care of a salt water pool and they stated the pool (with the rust) was good for another year. A week later they said they needed to come a third time to ground the pool due to the rust, however the electrician told me later he did this right after installation, so what they did - I have no idea. Interesting, just weeks after this when I had another pool company come to examine the rust we discovered a leak in the liner, sand was escaping from under the pool due to the lack of support from not being back-filled, and I had to pay 4K for back-filling, pool water, a new liner, & installation. Gallagher's can no longer be trusted to be honest, ethical, and back up their warranties. I considered taking them to small claims court, but don't want to spend the time & effort, so I have written this review.

This is the first year I have used Summit Pools and they have been excellent. Their prices are…read morevery reasonable and my pool has never been cleaner and the water clearer. Today I thought the pump pressure was too high and they addressed it right away. No hassles and no additional charges. This is outstanding customer service. I am a very happy customer and highly recommend Summit Pools.

Excellent response time to "emergency" message !! Mac was able to talk and text me through a pump…read moreand filter problem w/o charging me !! HUGE help during prime opening season. Will not forget his calm efforts and expertise in help me fix the problem ! Cudos Summit Pools - especially Mac !! Thank you for being there !

Amir used to be very responsive. He doesn't seem to be around anymore and the service is not what…read moreit used to be.

For the 2026 season, apparently Amir is not reachable and his brother Kevin has taken over. Things…read moreare running horribly, and they have bailed on multiple appts that were scheduled. The company is completely mismanaged now and will not survive if they continue operating this poorly.

Snowden Pool Services exceeded my expectations. They were extremly knowledgeable and efficient at…read moretheir job. I am new to the pool owning world and was very intimidated until I called Snowden Pools. I called around to multiple companies in my area and they were the only ones that asked me "are you a first time home buyer" and responded with "let me tell you a little about the process of maintaining and opening a pool since you are new to this experience". They took the time to talk to me on the fore front and that is why I chose them. I was able to ask a few questions during the opening process and they kindly answered them all. They even took the time to show me how to clean out my pool filter and labeled all of my pipes for me. I was in good hands and know who I will be calling for future pool needs!

From the owner: $25 OFF 2019 Pre-Paid Pool Closing. $375 w/ Spa $425. Pre-pay by 9/1/19 & pick a date. Must be…read morepre-paid by 9/1/19 to receive $25 off discount. Frederick, MD and Surrounding Area.

We had our liner replaced last week. When I went to unscrew the rubber return gasket on the inside…read moreof the pool, they screwed it on so tight I could not get it off. I called the Reisterstown store to ask for help and the guy just laughed like it was a big joke. I spent over $7000 to be told, "we can't help you. Call the service department on Monday." When our pool and deck were installed 21 years ago by them, I added a side deck myself and the woman actually wanted to bill us because she thought they built it!!!! This company overcharges! Terrible company. Never use them again.

I would give them zero stars if I could. While there on 9/09/24 My fiancé & I purchased a pool…read morecover but we decided the next day that we wanted to return it. We did look at the return policy before we purchased the pool cover to make sure we could return it and there was nothing stating we could not return opened items. We didn't take the pool cover out of the box, we only opened one side to see if we liked the material and we didn't. Today on 9/10/24 my fiancé went to take it back & the employee would not allow the return because he said it was opened and didn't know if we tampered with the pool cover. I tried to call today 9/10/24 and they put me on hold for over 10 minutes so I did decide to hang up. Also while in the store on 9/09/24 we had to wait over 20 mins for an employee to come out of the back room to assist us. There were other customers that were waiting as well but they decided to leave because of how long it took. We will NEVER shop there again & if you do good luck.

We love our HotSpring Flair hot tub and have been enjoying it for over 2 years now. It met all the…read morecriteria - space for 6, full body lounge, foot jets (family of runners), neck jets, salt water system (I hail from the Mediterranean and salt water is the way to go!). The limelight collection is even better than I imagined it would be. Sometimes we select one color and other times we just let it rotate through all the colors. Glad to have finally made this purchase back at the end of 2020 - the hot tub is so therapeutic and relaxing. I especially enjoy it on frigid nights during winter when the sky is clear and I can star gaze for as long as I want. :) Everyone at Capital Hot Tubs has always been wonderful. Purchase, delivery, and installation all went smoothly. Anytime we have needed assistance, they are quick to respond whether it is a question about a replacement part or water quality or even when an exterior panel needed to be repaired, the staff go above and beyond. We are fortunate to live close by as well. Our filters needed to be replaced last week so I just stopped by on a whim and Evelyn was very kind and helpful (Hi and thank you again, Evelyn! I enjoyed chatting with you about hot tubs, family, and pets, too!). :)

Do Not Pick this store if you want good customer service! We…read moreoriginally decided to purchase our endless pool/spa from the Clarksburg Capital Hot Tub Store over 4 years ago after speaking with the manager and owner. They had very good customer service reviews and were very helpful in helping us purchase our pool during the COVID outbreak. They continued to provide good customer service for the next few years but recently the customer service has been terrible. This February I called and left a message about cracks in the end panels of my endless pool. We ended up playing phone tag so I stopped by the store. The representative said they would place the order and that it would take a couple of months to arrive. I had been calling, emailing and stopping by the store periodically from February to July asking about the panels. There was constant confusion, and staff kept citing high turnover as the reason for delays in receiving the panels and for problems locating them in the warehouse. In the beginning of July I emailed and called again. A few days later, I finally got a call saying they could set up an appointment because the panels were in. I didn't doubt that all the panels are in because I was told numerous times that they would not set up an appointment until all the panels were in. Imagine my surprise and anger when the technician came out this week to replace my endless pool/spa panels but only brought one panel with him. (For the most part the technicians have been great and they are the only reason I'm giving 2 stars). The technician, Jay checked the order and said he only saw one panel on order and one panel reserved and that they were the same panel. He didn't see any other panels ordered. Jay apologized and said he would try to order the remaining panels tonight or tomorrow morning. He also said he would talk to Jeff the manager about how mixed up my orders have been and have him contact me. Later that evening Jay texted me to tell me he ordered the additional panels because he didn't see the other panels on order or in their system. I'm confused as to why it was so hard for the service staff to order the proper number of panels but Jeff could do it that evening? If they were only going to replace one panel at a time we could have done this a long time ago. The next day, there was no call from Jeff the manager. So I called and left a message for Jeff. I also emailed the service staff I had been working with and left a message on the website. Still no message from anyone. I called and spoke to Lamar. He said Jay ordered the panels, apologized for the confusion and would have the district manager contact me. This was a few days ago and still no contact from any management. I left another message this afternoon asking for management to contact me. Still nothing. Why is it so hard to receive email responses when I send an email to individuals and the company website? I understand there has been turnover but this is ridiculous! You should not have to go to the store to get responses. I have left numerous messages via email, voicemail, and the website for numerous individuals this week and have yet to receive a response. We purchased from this store based on the reviews, but obviously, the service has seriously deteriorated. So if you are thinking you are going to get that great customer service indicated by old reviews think again!

We have a Hayward Hydrapure system which requires "bulb replacement". Our previous tech from…read moreanother company went out on disability. We were given the name of Browning Pools and Spas. My initial telephone contact with Karinna was excellent. The bulbs were ordered and the techs arrived "on-time" on the day indicated. Jake and Aaron were a wealth of information. They took their time an educated us on everything we needed to know. It was a pleasure working with them as well as Kodjo and Melissa in the office. Excellent Company!

I needed a piece of liner retainer for a vinyl pool that they built years ago. I was told that the…read morepiece was only available for their technician and that I could not purchase it for myself. That means that I would have to pay in excess of 400.00 for someone to travel 60 miles and install it for me. It is a 5 minute job that I can do myself! What a sorry excuse for any kind of customer service. Zero stars is appropriate. Dave