I concur with other reviewers that state how poor the communication is. We were told replacement…read morepart(s) would be in on Monday, 12/8/25. After reaching out to them several times this week, we have not heard back from them about scheduling the repair to our fireplace. Updated review: We were able to work out a compromise and understand the breakdown in communication. Thank you, Danielle, for taking responsibility - you compliment Brandon and we appreciate your hard work.

Milton Morales was our technician and he was very thorough and explained all that was needed for…read morethe fireplace. I would definitely call them again. The communication between customer and business could be improved as I called to confirm the appt. for the day, and didn't get a call back. Otherwise, the service was excellent!

Mike is usually very punctual and gets the job done. However, after some work on our gas fireplace…read morethat involved removing the gas feed at the valve last winter we seemed to notice a slight gas smell but thought it was residual from the work done. This is a second home so the next time we came down and opened the door you could really smell the gas leak! I bought a gas detector at Home Depot and found the gas coupling at the feed valve was leaking. This was on a weekend but I needed to get this fixed for my family's sake. I gently tightened the coupling the rest of the way after finding it loose by about a 1/4 turn. Retested and the leak was gone. Dunno perhaps they were in a rush to get to another job but darn - that was kinda dangerous.

Mike and his son did an excellent job to repair our gas fireplace remote system. He was punctual,…read moreprofessional, and knowledgeable. He performed a routine maintenance check, and was very clean when completing it. I would highly recommend him and his work to anyone who needs this service.

Pleasure to work with, Matt quickly responded, very accommodating, professional, reasonable priced!…read moreThank you Matt!

Matt was awesome. He arrived on time and did a great job cleaning our fireplace and recommending…read morehow to properly maintain it moving forward.

Well, what can I say, other than these are the only people that said what they would do and then…read moreover-performed in every aspect of the job. Perfectly professional, knowledgeable people in every detail from sales to installation to follow up, along with recommendations for every aspect of the project. Oh, did I mention how clean they managed to keep things ...with an absolutely totally dirty job ahead of them. My living room now has a beautiful pellet stove in my fireplace and they even managed to make it look better than it was before they started. If I hadn't seen it done... I could not have imagined how they did what they did in so little time and the damn thing weighed 550 LBS. But they had an awesome team that made the impossible look easy. So in closing when you see their web page and have ANY need in their area....do yourself a favor...and use these people... They get it done on time...under budget... and satisfaction is assured due to the attention to detail...and their absolute adherence to your requirements!!!!! Guess that about covers it. That Fireplace Store The only place to use as far as I am concerned!!!!!!!! Happy owner of an Enviro M55 The M55 Cast Iron Pellet Fireplace Insert

From the owner: That Fireplace Store is your local family-owned and operated expert for chimney inspections,…read morechimney sweeping, and chimney & fireplace repairs. We also provide sales, installation, and service for wood stoves, pellet stoves, coal stoves, and gas fireplaces serving Millsboro, Ocean View, Bethany Beach, Delaware, and Ocean City & Berlin, Maryland.

Blue Flame is one crazy place. The owner technician Joe Mowbray is definitely skilled and knows…read morehow to install and repair fireplaces. However no matter how hard I try they will not give me a service appointment. We have owned our home in Ocean Pines for a number of years and had Joe install 2 new (not inexpensive) fire places. He came out once or twice for service. At times the remotes will not work or the receivers melt and need to be replaced. Joe has been helpful in the past fixing them. Ordering new receivers etc.. I still do not know what I did to upset them except call multiple times for an appointment. Over the past 2 years I have left many messages and heard nothing back. Last weekend we actually pulled up to the business, and made an appointment with Joe himself which he just cancelled via text. I am shopping around because I have to....... It would be so nice if this local business owner would respond especially after selling us the units.

From the owner: Gas fireplace service company. If it’s broke I can fix it…read more Please don’t come to my residence. It’s a private residence. I will come to you. So call today to book your service or annual cleaning. 443-614-8281

The very Best. I am not a fraud to raccomando this business.Willie the owner is very professional…read moreand affable.

Wonderful local sealcoating. Punctual and neat. Not a drop of sealer spilled anywhere. Cleanest…read morecrew I've ever used.