I've recently had a BAD experience with another (WELL KNOWN) plumbing company that I had snake a…read moreclogged sink which took only 40 minutes* to fix (I did the math and it worked out to be *$509.45 per hour!!!)... :^( But today I had first hand experience with Bert's Well & Pump Service! And my conclusion can be summed up in these SIX WORDS: HIGH QUALITY - LOW COST - FAST SERVICE!!! :^) Very truly yours, D. R.

My lessons from the failure of the well drilling project with this contractor are:…read more(1) The agreement: the contractor asked me to sign at the beginning of the project, which is 100% favorable to the contractor and the dry borehole cost is much higher than other contractors. Since the office lady told me they would try their best to help me in the project and I wanted to give some business opportunity to this local contractor, I agreed to do the project with concerns. (2) No walk-through onsite: I asked many times to have a walk-through to determine the location of the borehole and get hydrogeological data from related website, they said they were so busy everyday with urgent pump repairs. Finally they picked a spot at the front yard for the convenience of their drilling truck. I questioned the spot and the lady replied it's the only spot the Health Department allowed which was not the case. (3) Little information provided during the project. Since it was a not a small project, I asked them to give me introduction on how they do the work, some brochures of the pump, pressure tank and piping, and videos on how they do the work on website. I got a pump picture only without any specification. The company website they asked to me check has no more than structure of website. I understand the risk of well drilling with dry pockets, but the way they used didn't do any help to reduce the risk. The only thing was their financial benefit was protected to maximum, and left a buried dry borehole, damaged grass at front yard and mud dumped at backyard for me.

Matt and Will were very knowledgeable, they provided several options to fix my issue and executed…read morethe repairs flawlessly. Responded very quickly. I highly recommend Christian and Pugh.

They were out the next day! (I called at like 4:30pm on a Friday) Matt came out diagnosed our issue…read moreand was able to repair on the spot! Worked a payment plan to fit our budget and was courteous and efficient. This company will come highly recommended in my book!

A few days ago, A1 came to my property to diagnose and fix a main drainage blockage…read more They used the camera in the front of my property, and ultimately snaked my back bathroom which fixed the problem temporarily. A few days later, I have the exact issue again. When I called and told them, they said they would charge the full amount again. Clearly they did not fix the root issue, and yes I am aware I could have "clogged" it again but that is highly unlikely. Only twice in 10 years has my home had a main drainage blockage. Completely unacceptable

The way I would describe their service is dishonest work. We called them out a couple of days ago…read moreto fix an issue with our plumbing. When they realized there was a different issue they sent another technician and honestly the second technician smelled of a certain type of smoke I don't want to put in this review. However 2 days later I'm in the shower and the same issue starts occurring. I tell my husband to call them back and tell them that they obviously didn't fix the original problem, they state that they can come back out but will charge the full price because they aren't sure if we clogged the drain again. It seems to me like there is no pride in their work and rather than take responsibility or put their customer first, they're more concerned about their bottom line. Maybe if they were the last sewer and drain plumbing company after an apocalypse you should call them, but there seems to be more reputable companies who are willing to work with us and make sure we actually resolve the problem we are paying to have fixed.

The technician Damarris went above & beyond to come to a service call in the middle of the night…read more He responded in less than 1 hour he was on site. We have used him before and because of our loyalty he offered us a substantial discount. I highly recommend his services & staff. Thank You, AirBnB Property Specialist Davis Ferguson, LLC www.davisferguson.com

All of my pipes under my house was cast iron and over 40 hours old…read more Unfortunately about a month ago my pipes burst underneath my house and everything that was coming from my bathrooms kitchen and laundry room was ending up underneath my house. I called multiple companies to come out and provide an estimate. So many were not even interested in getting under the house to look at the damage. This team was professional and they were able to get in and get started right away for a decent price. They worked with my insurance company to get things moving in the right direction. Any time something like this happens, clean up had to happen first before anything else can happen. Very glad that I called them. Payment process was also a breeze. DeMarris's Team was professional, on time and done on schedule. I would recommend them to anyone who needs help with cleanup situations like my house had. He was also able to recommend highly qualified local contractors to continue with the non cleanup work that needed to be done. Foundations.... Great Job Guys!!!!

I requested to have someone to come by, look at what I currently had and discuss options available…read moreto replace my wood insert with a gas unit. What arrived at my home were two guys who by their own admission knew nothing about gas fireplaces / inserts, could not answer any questions and were only there to take pictures and get rough measurements. They informed me I would receive a quote by the end of the day or the following morning at the latest. Hard to provide a quote when no decision was made as to which type/style/brand of unit was ever discussed. It has been a week and the only thing I have received is an email stating the work has been completed and asking me for a review.

Very rarely in my 68 yrs of life have I done business with a company like Black Goose Chimney…read more From the owner Sergey Gardner to the workers in employ, I have never interacted with a group more professional, friendley, informative, polite and hard working than this group. I had a serious issue in which my converted garage family room was several degrees colder in the winter and approx that many hotter in the summer because my unused chimney was sucking air from the room up through the chimney out into the atmosphere. They efficiently demolished my chimney and bricked up the wall where the chimney had been. They did a spectacular job, and I can already tell a significant difference. The price was excellent as well, considering how difficult the job was to complete. I intend to use them in the future for any other masonry work I might require, and I highly recommend them to anyone for their chimney needs. They do excellent work demolishing chimneys!

My garbage disposal broke and I needed a new one. Called my favorite people - Precision Plumbing &…read moreDrain Cleaning. Malik came to my house, on time, in fact a bit early. He replaced the disposal and also fixed something in the bathtub, which I had requested. Malik was friendly, professional, efficient and did the job quickly and well. The disposal now works perfectly. Thank you Malik and Precision Plumbing.

They came out the next day to fix a toilet and sink problem at my mom's house she let go on for…read moreyears! Pricing was spectacular but more important the Technician, Eddie, was very kind and professional. Highly recommend this company...and I'm super picky!

Great service continues. WGS worked with my city inspectors to schedule, then reschedule an…read moreappointment to inspect the new HVAC installation. WGS has a person present for the inspection so that if the inspector finds a problem then WGS is there to address it. Our city is difficult to pin down to appointment times, though. So Rina scheduled and rescheduled and communicated with them. Then Wensley came to the house (and WGS ALWAYS lets you know with times and photographs just who's coming) and checked everything thoroughly. Asked us how we like the system. Spent time well while waiting for the city to show up. They didn't. The city inspector came by later, and everything passed beautifully. WGS will come out again in 6 months to check again. LOVE this company!

So far so good! I…read moreshopped around and had 5 companies come to my home and give me estimates. I needed two new HVAC units and I knew it wasn't going to be cheap. You'd think that having to blow (no pun intended) that much money these companies would be falling all over each other to get my business? Am I right or am I crazy? Anyhoo out of the 5, only two actually called me with estimates and explained the process...only two. Oh Hampton Roads c'mon you're better that that! Now remember, they all went to my home to see what needed to be done, but only 2 called me back with information. Anyway company #2 gave me a written estimate, and when I called with follow up questions they were less than helpful. Enter company #1 White Goods Services. Rusty (yep) called me and emailed me a lot of information, and even sweetened the pot a bit for me since I was on a tight time schedule. He was patient (I am stationed overseas and was flying home to oversee the install) with all my internet phone calls with more than likely dumb questions. But he wanted my business and explained it all in great detail to me. Even though at points during his phone calls my eyes did glaze over a bit, I mean explaining HVAC systems isn't exactly riveting like watching an Avengers movie...but I digress. Once at the home he came out with his crew (who by the way were the utmost professionals, going out of their way to make sure everything was perfect) and began the install. It took two days as this was a rather big job. Once it was done the house was cool, (pun intended) and all the new equipment was given a thorough inspection along with follow up visits to come. They taught us how to use the state of the art panels and climate controls, and bonus hey I can set the ac to freezing though an app on my cell phone just to mess with my tenants heads now..lol! They might think the house is haunted...But I wont. Out of all the companies Rusty and his team were not the least expensive, but they offered more bang for the buck in terms of service agreements and warranties. I have to say after dealing with this company I will always recommend them to anyone looking for honest HVAC repair or install. It was a quick turnaround and every bit of it went according to a plan Rusty laid out for me. No surprises, no added costs, I got exactly what I paid for. Really hope this reviews puts others on the right path to finding an honest HVAC company. I also hoping Rusty names his next horse after me, either way I am glad I called White Goods Services.

Called this afternoon because upstairs unit wasn't cooling and kept shutting off. Jason L. (the…read moretech) showed up just 45 minutes after I called the 24-hour service line. Within15 minutes Jason had sleuthed out the problem: the condensation pipe from the upstairs unit was clogged. He fixed and was gone in 35 minutes and the unit is back up and running.

We had Tommy Garner install a new A/C and furnace system last fall. They did an excellent job…read more We have no complaints. It is working great. Last week we had our annual A/C inspection done --- the first one as the unit is new. William Bunch was the technician who arrived to do the inspection. The office had called to say he was on his way. William arrived about 15 minutes later. He did a great job. He checked everything out as it is a new system. He was most polite and patient --- willing to answer my questions. So, once again, our experience with Tommy Garner A/C and Heat is a 10 out of 10. Will Bunch , the tech, was excellent. We will request him again for future maintenance checks. Thanks !!!!