Great environment and very outgoing staff. Ashley made me feel very comfortable while preparing everything for the doctor. Very knowledgeable and empathetic. Doctor Tran had a very welcoming demeanor and further made my experience a great one. It was from the start of my visit at the check in with Michelle that i felt i made the right decision to come to Atlantis Eyecare. I'm thankful for rhe referral Reyna. Definitely recommend this place to any of my family members. read more

Today I came in for a exam at Atlantis Eyecare. The assistant Jana was very kind and explained the examination process that I was going to receive. Dr. Tran was very informative and thorough throughout the exam. She made me feel comfortable and was happy to answer all my questions. After my exam I was brought out to view the different style of glasses they provided. Hollie and Marissa were very helpful in helping me decide which glasses were a perfect fit my for my face. I will definitely recommend this office to my family and friends. read more

I'm super thankful that this office is open on Saturdays. I was in severe pain on Friday night with extreme sensitivity to light and I couldn't open my right eye at all. I called the office and spoke with Loren who told me to come in right away and she would fit me into the schedule. I was seen by Dr. Collins who right away able to diagnose me and give me a prescription for my infection. read more

Super impressed with this place! Made an online request to schedule a pediatric exam for my twins and literally got a call from them within 15 minutes! I spoke with Monse, she was super helpful, informative and curtious. Honestly, good customer service is so hard to come by now a days. Helped this twin momma be at ease with the whole process. read more

I had something go into my eye and ended up being scratched cornea The staff ( Maria Munoz ) at the front desk was very nice and helpful and made a horrible moment bare able And Dr Lee was nice read more

Dr Dwayne Logan is a dynamo! Two days ago he performed laser-assisted cataract surgery to remove the lens in my left eye and correct my astigmatism. Dr Logan was then in the OR to place a new lens in my eye. Both were quick procedures in my eyes- pun intended! Yesterday I could already see without my glasses. I was- and I am- amazed at Dr Logan's skill and expertise. I highly recommend Dr Logan and his excellent staff for your needs for anything sight-related. You too will be highly impressed. Thank you, Dr Logan, Atlantis Eyecare Admin and staff!! read more

It's so hard to find a reliable eye-care provider--my journey has finally led me to the best in the business! Dr. Logan is incredible! Right from the start I was greeted with a smile and felt very welcome. Your journey ends here, too. Do yourself and your eyes a favor and come to Atlantis! read more

I've been going here for over 20 years, and I have no complaints about the doctors. Recently I decided to use their optical department to purchase new glasses. When my glasses were ready 2 weeks later, the Rx seemed wrong; looking through them was like looking through a funhouse mirror, a lot of distortion. Since the glasses had progressive lenses, I gave them the benefit of the doubt and took them home in order to get used to them. There was no getting used to them, so I brought them back and the associate said I could exchange them for single lens vision if I liked, so we went with that. Everything's going well so far. I came back to pick up the adjusted glasses a week or so later, tried them on and noticed there was still some "warping" going on, so I said to the gentleman "Well, they're still weird but...", at which point he interrupted me, saying" Wear it". I said "Excuse me?" to which he replied "Wear it 'til you get used to it". I didn't know exactly what to say as I was deciding what my next step would be and he just said "Wear it" again as he proceeded to walk away. Obviously I was being dismissed. Wonderful. Atlantis, your customer service sucks. I don't think you realize how important to a business that is. It also took 10 minutes to get anyone to show up in the optical department. There was just one woman flippin' through her phone in a small office. I asked if there was someone that could help me, she just said oh yeah someone will be out soon. Another 5 minutes go by. I finally went to the medical section and asked the receptionists there if they could please find someone to wait on me in the optical department. We all have bad days. I still have glasses that are not 100% that I paid $300 for and I will not go back and deal with this dude again. read more

Had an appointment for 24 April 2020, which was cancelled by COVID19. This I totally understand. Ask to call later to reschedule. I have been trying to reschedule since 2 July. I'Ve left messages and was assured someone would contact me, no one as of today 21 July 2020 has returned my call. Called today 21 July and was told they were open and I was being transferred to some one who would help me. I was again transferred to and told to leave a message and they would get back to me, but immediately told Mail Box was full. I've had it with Atlantis Eyecare, will call United Health Care and report this incident and request another eyecare provider read more

My eyeglasses was ordered May 14, and I have not received it yet after 7 weeks. They keep telling me to follow up in two weeks. But each time, they still do not have an update. I asked them to call the lab where they sent it out but they put me back on hold and then an answering machine. I do not recommend this place. "Due to Covid" is an overused excuse for poor customer service. read more

I like Atlantis Eyecare my insurance covers it I have blue cross so it really helps pay got glasses, the staff were really friendly and nice. I enjoyed it read more

Came back for my dads checks up, and like always great servive. Starting from front desk with Delia, then seeing Dr Tran, to checking out with Christina. The whole staff is very nice and goes over and beyond. This is why my dad comes back. I want to also praise Martha, she was very kind and helpful to another patient that was having some kind of issues. Great job Atlantis.. See you soon.. read more

Geared for the impatient patient: I really like that I was able to have a glasses exam, medical exam (dry eyes), and order my glasses all at the same place. Saved me a lot of time. And they have a wide variety of frames to chose from, which is great for those people (like me) that like to have options. read more

they make arrange with the doctor, so the doctor can call me back, at least they try to improve. Please led people be able to contact the long beach clinic directly through your phone number, and please let the doctor answer the phone call right away! just brief questions wont take 30 min. read more

I recently visited this office for and eye exam with Dr. Varsani. What a great experience!! She is very knowledgeable and answered all of my questions. After the appointment she brought me out to the optical department where the opticians helped me get an amazing pair of glasses! I'm extremely happy with my overall experience, the office was very clean, and the wait was very minimal! Highly recommend Atlantis Eyecare read more

They don't answer their phone. My father sees dr Logan and he's great but I've never been able to make an appt because they don't answer the phone . I went in person and they blamed it on their phone system being down. Really? I've been calling at different times of the day for over a month. read more

Dr. Varsani, Hollie, Stephanie, and the rest of the team at Atlantis were so kind and helpful. They answered all our questions about eye wear and went out of their way to make our experience as pleasant as possible. Would highly recommend! read more

Atlantis Eyecare - Everyone was super helpful and patient with all our questions - Optometrists Near Me - Long Beach, California

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I had appointment at 3pm I'm waiting till 5:15 and they never called me I keep asking when the answer they gave me u have to wait, waiting for two hours and fifteen minutes finally I left . I don't trust this Dr for him to do my surgery. I will never go back again. read more

This review is written on behalf of my mom. She raved about all the great things about this place; she insisted I put it in writing for her. The office is spacious and clean. Staff members are attentive and kind, especially Marissa. Her encounter with Marissa today really made her feel cared for. She made sure all of her questions were answered about her glasses. She was patient when assisting my mom to pick out her frames. Overall Marissa made this a tremendously positive experience. Thank you Marissa! read more

I had an eye exam to replace contact lenses on 9/20/2018. At that time I paid $60 for lenses and was told I would receive the lenses in one week. On 9/27/2018 Atlantis Eye care called me and said I would be charged an additional $40 for the lenses and that they had not ordered the lenses as of yet. on 9/28/2018 I went to a different contact lenses provider who faxed over a release of medical records to Atlantis Eye Care for the contact Lenses prescription. On 9/28/2018 Atlantis Eye Care said they could not release my medical records (prescription) to me. Atlantis Eye Care has not released the prescription despite the written request request to date. Atlantis Eye Care finally called me back on 10/2/2018 after 6 phone calls on 10/1/2018. On 10/2/2018 they said they had 10-15 days to release the records - which according to California Health and Safety Code section 123100 says they have 5 working days. read more

Arrive at 7:55 for 8:20 did not get called into the back room until 9:15.they only had one handicap room for my father. And then they started to make all kinds of excuses of why they took so long. A nurse even said to my mother that so offices don't even have handicap rooms. read more

If you can go anywhere else, do. If youre stuck by insurance(which I am sure is the only reason why they're still open), sorry. There is no way to avoid their annoying faults. No matter how nice you are to the receptionists it feels like you're annoying to them. Very reminiscent of middle school aged children. They're not even kind enough to elderly patients. Every single year they make us jump through hoops with the insurance company. Every single phone call is a pain to even get the chance talk to someone, and then speaking with them is worse. Every single visit, the unacceptable wait time makes you feel like you're at a walk-in clinic, EVEN THOUGH you had to make an appointment half a year in advance... I am sure there is some monkey business with the money behind this place, why else would they have so many bookings and care so little about the patients? These people need some sort of employee training camp. Or maybe a whole new set would be nice. P.S. The doctors are great. Its just getting to them that is the worst part. Who runs this place? read more

Both Front receptionist and check out receptionist were very nice and helpful, as well as the Doctor But unfortunately as for the back office staff and the optician, they were VERY RUDE and not helpful at all. I will definitely not be coming back. read more

*Returning client* I keep coming back here bc I know the staff is extremely polite and Dr. Lee is nice and very informative 10/10 experience every time! read more

Very nice people, but went in for a new prescription and the doctor walked in exactly 62 minutes after my scheduled appointment time. My time is valuable as much as theirs so I don't really appreciate the long wait. read more

Horrible service. My son broke his glasses so my wife took it in to get it replaced. They said they have to order it and will call us to let us know when it will arrive or if it's going to be back ordered. 2 weeks go by and no word from the office, so we decided to call them. The receptionist said the glasses were back ordered and they never call customers to let them know. They finally decides to give my son loaner frames which they just popped out the old lenses and put it into the loaner frames. (Why couldn't they have done this sooner?) We made an appointment for his annual checkup while we were there. When we showed up for his appointment they said they don't have us on the schedule. Horrible service and communication. I will never go back to this place again. read more

This place is the best! I brought my sister who has a disability and the staff and Dr. Tran was completely patient and understanding. They made my sister feel comfortable and they were able to do her exam and fit her for glasses. They walked her through the whole process making her feel special and made sure she walked out with a smile on her face. The optician Pedro worked really well with her and also made sure she was thoroughly examined. I will definitely be recommending all of my family and friends to this Doctor. Great place, great service, you can't go wrong! read more

Atlantis Eyecare - My sister and I - Optometrists Near Me - Long Beach, California

This review is a year overdue. I had my eye exam done here last Feb. They paperwork you fill out is excessive and asks for your SSN (not necessary!). The exam seemed standard, but I had an off feeling about the advice and information the doctor game me. She kept telling me "your vision will never be great with contacts or glasses" and other very negative comments when I would express my concerns over my right eye being blurry and having trouble reading signs from a distance. But that wasn't the worse part of my experience. The technician who was assigned to help me order contacts was completely untrained in understanding insurance documents. I have a pretty good understanding of what my benefits mean, but he kept insisting I was wrong and added up all these charges that did not make sense. But he was clearly unsure himself and had to double check with others multiple times. Once he settled on the "correct" amount due, I paid and waited for my contacts to arrive. I get a call over a week later saying he undercharged me and they were refusing to place the order until I came back in and paid more. I asked for an explanation for the new amount due and could not get a clear answer. After being unhappy with that answer they said they would have to charge me more for my eye exam if I did not order contacts through them. I gave up and asked for a refund, which eventually was processed, minus the excess charge for not buying contacts through them. I ended up ordering contacts on my own from 1-800-contacts, which quoted a cheaper price than what this office was going to charge me AFTER my insurance and rebates! In all my years wearing contacts the optometrist office has never charged me more after insurance than an online service! Fast forward to this year, I go to a new place and find out the Rx Atlantis picked for me was too high and caused me perpetual headaches this past year. And my instinct about my insurance was right, that office tried to double charge me on multiple items (and succeeded in over charging me for some). BUYER BEWARE! read more

Today I came to Atlantis Eyecare and right away I was greeted by the girls in the front desk. This was my first time here and right away I felt welcomed. Christina offered me water and was very helpful with the few questions I had regarding my insurance. The technician was very nice and the doctor was amazing. I am very pleased with the service I was given. I have read the previous reviews but my experience here was awesome. I would recommend coming here for any ophthalmology services! read more

Dr.Logan is the worst doctor I've ever had. He botched my 10 year old surgery and left him with a hole on his face. He then refused to fix the botched surgery and just referred me to another doctor. I recommend finding another doctor and office. read more

RUN don't walk from this very unprofessional staff and this clinic. These folks are SCARY. four months and I am still waiting see a doc. I have shown up three different times only to be told I was being rescheduled due to their staffing problems. This is inappropriate. Staff is rude and disinterested. I can only imagine what kind of care your poor eyes will get. Here"s a friendly hint....if you can get referral to another eye clinic; DO IT. Mari Hill RN,MA read more

I scheduled an appointment with Monse online. I requested an appointment through the website and within the hour I got a call. I was a little lost not knowing what my insurance covered. I've been wanting to get contacts but didnt know if I could. She broke down my vision insurance and explained things thoroughly to me. read more

Not sure why their rating is low. I am dealing with a severe dry eye condition and was so fed up with the symptoms. Dr. Logan took the time to explain my condition, what my options are, the projected outcome and what I can expect in the future. He is extremely knowledgeable and thorough. His assistant Lucy is efficient at her job, professional and personable. Sometimes there may be a wait, but now days when do you go to the doctor and not have a wait. They're still worth the 5 star rating I'm giving them. read more

I requested an online appointment to get a glasses exam done. I wasnt sure if they accepted my insurance. The girl who called me was able to help me schedule for a Saturday and explained to me what my benefits were. I guess vision insurance is different from medical insurance. read more

The staff was professional and I really enjoyed Ryan taking the time to be thorough and understanding and patient. I will come back to this location every year for my annual exam read more

Everyone at this location is amazing! I wasn't sure what to expect due to older reviews but those were a while back and everyone that I've met today have been great and super helpful. Kris, Dr.Huynh, and Nancy were especially great. I barely had to wait at all. read more

This place is just average. If you make a appointment plan on being there awhile. After they get you in a room you wait another 25 min for Dr. Also better to shop around for prices I got the cheapest glasses no brand name for over $200. read more

My mom had an appointment with Dr Lee today. We were greeted by the front desk girls Maria and Vanessa who were very friendly. Within a few minutes we were called back. The technicians Jodi was also very friendly and knowledgeable. Once Dr. Lee came in the room, we had the full Atlantis Eyecare experience!!! My mom is a woman of multiple glasses for different distances. She is too vain for bifocals therfore she prefers one pair for each distance. Dr. Lee was able to determine the best prescription for her while maintaining a very warm and professional environment. He listened to her concerns and found the best solution. Thank you Atlantis Eyecare for providing the best service to my mom!!! read more

Atlantis Eyecare - Dr Lee refracting my mom! - Optometrists Near Me - Long Beach, California

My first time visit to Anthony Huynh, O.D. at the Long Beach office of Atlantis Eyecare. I was very unhappy with the service I received by Mr. Huynh. I was belittled and made to feel like I knew nothing about what I have been dealing with as far as my vision for years. Mr. Huynh treated me like he really didn't want to be there just saying uh hu, uh hu and yeah and that I was more of bother to him rather then a patient. I frankly wanted to get up and leave, but since I had my contacts out of my eyes and unable to see, I had to sit there. read more

Dr. Logan is probably one of the worst doctors I've ever met. He did an eye procedure on me and throughout the procedure he was very arrogant and uncaring about my pain. He told me this procedure would take away my eye pain, but weeks after the surgery my pain has only increased. I tried again and again to contact his office, but his medical assistants are totally unhelpful and ignorant. They kept telling me that they were going to call within 24 hours and they never did. I was the one who had to keep calling. And finally when I got in to see Dr. Logan, I waited an 1 1/2 hour for the appointment and he saw me for 10 minutes and told me he couldn't do anything and go to see my primary care doctor. He doesn't care about his patients and his assistants are just as bad. read more