DO NOT BUY A CAR HERE!!!! They will pretend to care and look out for your best interest just so you…read morecan sign that paperwork. Bought a 2013 Ford Escape in Jan 2026. Not even six months later, BOOM! Transmission leaks, engine oil leaks, transmission failure causing engine to over heat, excessive fuel burning, turbocharger replacement needed.

This isn't like every dealership in Cali this place is honest. Ali helped me get into a car and he…read moredid not fail. His mentality is Fuck hidden dealership fees and for 17 years he's been making car purchases affordable. Honest, polite and just willing to help. I highly recommend this place! No gps tracking bullshit fees no hidden mandatory low jack to hike up the price! No! This is the real deal

Before you read my review - keep these things in mind: #1 -…read moreNo is forcing you to buy a car #2 - Due diligence is always your responsibility - Do a pre-purchase inspection #3 - This dealership, like every other used car dealership - is selling USED cars - they can't disclose every single thing that the car went through and there are no guarantees - it's an implicit risk of buying used (especially older) That being said, I had a very good experience with my purchase at Hi Auto Sales. I bought a used 2006 Toyota Tundra with ~$141K miles. Just a tip for anyone who is buying a car that old - you're going to spend more money to get it up to speed - things wear out no matter what with time. Don and his wife Leyna are a wonderful duo - Don clearly takes a lot of pride in the way he runs his business and Leyna is bright, easy to communicate with and very personable. After purchasing the car, I had noticed issues with the rear door lock actuators and brought it up to Don and Leyna. Honestly, it didn't even occur to me to check because you just assume they worked fine. They were very gracious and offered to replace and fix the issues at a fraction of what it cost me. I think this is extremely generous considering the car was bought "As-is" and they had no responsibility to fix it after I drove it off the lot. I think it speaks volumes of how Don wants his customers to perceive their experience at his dealership and knows that it's a small investment for a continuing relationship. This review is NOT intended to advertise or promise anything on their behalf, but my experience with them was great and they definitely earned this 5 start review. I will definitely keep them in mind in the future should I need another car!

I took a friend here to see a car they had posted online. Upon arrival I was slightly skeptical as…read moreanyone would be when going to a small local used car lot. However the process was great! The owners and workers all had a great relationship and there was absolutely no pressure or tactics used to sell cars. My friend ended up buying the car and I myself bought one as well even though I had no plans to as I enjoyed the way they do business and they had a car on the lot in great shape with low miles that replaced what I currently had. The entire process was easy and they took care of all of the paperwork. Probably the quickest transaction I've done at any car dealer including the big guys and we bought two cars at the same time on separate transactions. Highly recommend to anyone looking to buy a reliable used car from a reputable and honest local business.

I had a great experience buying my Mercedes-Benz ML350 from this dealership. The entire process was…read moresmooth, easy, and stress-free. Everyone was friendly, professional, honest, and very helpful. They answered all my questions and made sure I felt comfortable with my purchase. I'm very happy with my new car and would definitely recommend this dealership to anyone looking for a reliable vehicle and excellent customer service!

Excellent service. Best price! Staff was very competent…read more They knew what they were doing. Really good car buying experience. Definitely recommend this place

Erick, Chris & Juan are always such a pleasure to work with, Me and my family have been going here…read morefor years and they always take care of us! Definitely worth checking out if you're in the market for that next vehicle!

Please be careful if you're considering purchasing a car from this dealership. The vehicle I bought…read morehad severely worn tires, and I nearly got into an accident because of them. I returned to speak with the owner, hoping they would take responsibility and reimburse me for an expense I shouldn't have had so soon after buying the car. Unfortunately, they declined and did not accept any responsibility, even though I had owned the vehicle for less than a month. Vehicle safety should always be a top priority when selling a car, and my experience left me feeling that this was not taken seriously. I encourage anyone shopping here to inspect the vehicle thoroughly, especially the tires, before making a purchase. Stay safe.

I found a bargain priced old Volvo wagon on AutoTrader listed at this dealership, and I had a very…read morepositive experience with the purchase. They even helped me acquire parts to make some minor repairs to the vehicle. It's nice that they have their own mechanic (Dr. Mechanix) on-site too. I wouldn't hesitate to buy another car here.

Review is long overdue. I was in the search of a vehicle Sept 2018 due to a car accident (not at…read morefault). I had been searching online for cars for a few days in cargurus.com. I found the exact car i was looking for. I called at they told me the car was available. I we greeted by the owners (very nice) once I walked on to the lot. I let them know I called regarding the 2013 Nissan Rogue. They let me test drive it and I knew it was the car for me. After a couple of hours waiting to get approved for a loan and adding the car to my insurance. I was able to drive off the lot in my Rogue.

I really wanted and intended to write a five star review of OC Autosource because initially I liked…read morethe owner, Tony Thompson and trusted him. I ignored other reviews and purchased my dream car from OC Autosource...a Bentley Continental GT Speed "Limited Le Mans Edition" (#7 of 48) coupe. Though the car had been in his hands for weeks, he apparently never bothered to have a mechanic look at it. I paid for a PPI (Pre-Purchase Inspection) after buying it (my bad, don't make this mistake) and learned the truth about the car. The front grills had sustained damage, breaking off the tabs that hold them in place and subsequently been GLUED back on. The front left wheel had a crack in it which caused the tire to steadily lose air pressure, ultimately triggering an alert on the car's dash. This alert effectively froze the computer, making it impossible to use the navigation, listen to music or do anything else. I returned to the tire shop 3 times for refills, seven days later the alarm was triggered again, On my third visit they discovered the crack in the wheel. The exhaust system was loosely hanging on...missing brackets that secure it and prevent it from hanging low. The car has a 20 speaker, $7500.00 sound system but the blown speaker in the dash made it painful to use...like nails on a chalkboard. When I provided Tony proof of these flaws, he assured me he would make good on the repairs and "..do the right thing" and I believed him. I had everything fixed at a cost of $2637.79 (parts & labor) and now enjoy driving the car. Weeks passed and Tony never contacted me until I posted a review and filed a BBB complaint. 24hrs after posting my initial review & filing a BBB complaint, I got reimbursed the total amt for the aforementioned repairs. But because Tony asked me to "...remove all the negative you put out there" I feel this was mere damage control rather than his desire to do the right thing because I received more messages from him within 24hrs of posting my review than I received in the preceding 4 months.. I promised him an honest review on my first visit to OC Autosouce & that's what this is. I always keep my word. If you intend to purchase a car from OC Autosource, I suggest you demand a PPI be conducted before you buy. Have the cost of any repairs necessary be deducted from the purchase price and handle the repairs yourself. JMO...I could be wrong.

I wrote this earlier today but must have erased it by mistake. Tony sold my Son a challenger that I…read morePaid $48,000.in a cashiers check for. I had Tony come get the car and he promised me my refund after I sent the pink slip. I did send the pink slip but wasn't refunded. I had a handyman in my home posing as a contractor. He seen a jeep on OC's website and had to have that car. I told him if he could get a vehicle from them then to pay me back the $48,000 that would be fine. Tony let him know the car couldn't go for that cheap. Roger Michael then threatened Tony's life. That didn't go over well. After the poser stole a small fortune from me committed fraud and elder abuse. He stole my Jeep Rubicon and took off for Arroyo Grande. However my Jeep is now in police custody. I'm pursuing charges with the DA against Roger. Tony Thompson has called me and apologized. He is going to make things right between him and I. I'm going to put my trust behind Tony. I believe he will make things right so I'm giving him a good review. I don't want his business to suffer no one deserves that. I want him to do well and help me out. Give him a chance he's had some tough times too.

What a great business. Family owned everyone was so kind and courteous…read more The really knows their car facts wish I would have came here from the beginning instead of visiting CarMax.

Honestly, I would tell people to stay far away from this dealership. The way they treat customers…read moreis unacceptable. They're rude, dismissive, and intimidating, especially when someone starts asking questions or brings up a problem with a vehicle. What's even worse is how they treat women. They talk to women like they're stupid or don't know anything about cars, instead of actually listening to their concerns. Nobody should be treated that way just because they may not be a mechanic. And if you look through the bad reviews, there seems to be a pattern. Instead of taking responsibility or trying to make things right, their responses often seem to blame the customer, claim the customer doesn't understand what they're talking about, or find some excuse for why the problem supposedly isn't their fault. Then you look at the consistent negative reviews and the responses from the dealership, and it becomes hard not to notice the pattern. Meanwhile, the glowing reviews seem heavily concentrated around people who appear to be friends or family. It honestly makes you wonder why the people leaving the negative reviews keep describing similar experiences while the people close to the dealership seem to have nothing but perfect experiences. The whole "SOLD AS IS" excuse is another major red flag. Selling a used car as-is doesn't mean you should be able to mislead people about the condition of the vehicle or hide mechanical problems. If a check-engine light is being reset just to make a car look fine long enough to sell it, that is extremely concerning. Buying a car is a huge purchase for most people. People work hard for their money, and they deserve honesty--not pressure, intimidation, disrespect, or excuses after the sale. If you're considering buying here, get the car inspected by YOUR OWN mechanic before you sign anything. Don't rely solely on what the dealership tells you. Based on the repeated complaints and the way many of the negative reviews are handled, I personally would not trust this dealership with my money. Do your research, read the reviews carefully, and pay attention to the dealership's responses. The pattern speaks for itself.

Let me start by saying how relieved I am that I found this dealership! It is so hard to find a…read moredealership that is honest and transparent and that is exactly what I found at Hawthorne motors pre-owned, please be careful not to confuse them with the dealership next door to them (hawthorne motors express). Mike, Karina and Shaun were very professional and knowledgeable-- you can tell they take pride in their dealership. Shaun helped my sister and I with the financing and Kari was very helpful in answering all of our questions and concerns. I HIGHLY RECOMMEND THIS LOCATION. Quality cars and quality service! Thank you for all your help. No hassle, smooth purchase. *I am a photographer and just had to capture this moment for my sister!

My son purchased a car today, and I must say that it was one of the best experiences I've had in…read moreterms of purchasing a car. Mike was very professional and easy to talk to. He was very knowledgeable and explained everything to us and was NOT like your typical used car salesman. His brother Shaun was great too. We were made to feel comfortable and offered beverages as well. My son was pleased with his choice of car, and I was very pleased with the over all experience. If I ever want to purchase another used vehicle, I will certainly buy from Hawthorne Motors Pre-Owned cars. Thanks again Mike and Shaun