5 Star rating doesn't seem high enough for this review. We…read morehad a slight issue but because of Shad Andreas (the new personal training manager) top-notch customer service skills, fast thinking and his constant communication with me, he came through with flying colors and I was totally satisfied and happy with the outcome. Shad worked hard to make things right and it showed, very much appreciated. What a fantastic decision to transfer him to this facility in Gilbert to "fix" things, he definitely is in the right spot and will go far. During my dealings with Shad last week, I dealt with numerous others that definitely deserve recognition for their patience, helpfulness and just being kind over the phone. Chase was the one answering the phone and wanting to help, good listener and never just transferred me to get me off his line, he truly wanted to make sure I got to the right person. Andrew, the assistant manager is also in the right position, he truly is there to serve MountainSide's customers. Last but not least is Chandler the manager, talk about making things happen for the good of the customers and the follow up is amazing, something you don't find anymore. Tom Hatten, owner of Mountain Side Fitness really has alot of great people at the Gilbert Location he can be proud of. THANK YOU to everyone and thanks to Tom for MSF, great facility !! (The Gilbert location has amazing up to date equipment and can be a model fitness centers for others)

I've been a member at Mountainside Fitness in Gilbert for about a year and a half, and…read moreunfortunately my last experience was disappointing enough that I canceled my membership. One morning I was taking my 2-year-old to the Kid Zone when he urgently needed to use the restroom. We were clearly in a rush, but the front desk employee stopped me and insisted I scan a QR code before letting us pass. The interaction felt unnecessarily strict and passive-aggressive. If I didn't have a membership, I wouldn't even be able to use the Kid Zone, so the situation could have been handled with a little more understanding given that I was trying to help my child get to the restroom. What made the experience worse was the tone. It felt like a scene was made in front of my child over something that could have been handled calmly and quickly. For a gym that charges close to $50 a month, I would expect a higher level of customer service and basic courtesy. I spoke with someone at the register afterward and was told the manager would be informed, but it has been over two weeks and I haven't received any follow-up or apology. Between that experience and the already high membership price (especially considering the sauna often smells unpleasant), I decided to cancel my membership. I'm very disappointed and will be going to a different gym moving forward. Unfortunately, I can't recommend this location based on my experience.

The 4 times I've been to try and get set up with a membership through One Pass Select I was met…read morewith blank stares. No other gym has given me issues with One Pass, this gym is extremely convenient in terms of location however I can't get anyone to help me.

I'm a Black Card member and wanted to meet my son at this gym as it's closer to him…read more I like to use the hydro massages each day after my workout. I was only able to use it once because the bed and lounge were broken every other day. One of the employees even told me they're broken a lot. The bathroom was not the cleanest either. Floors were sticky and trash was overflowing. Plus is it's close to my son, it's never super crowded and the staff is always so friendly.

Getting a membership at Mountainside was a really good experience thanks to DJ. He went out of his…read moreway to help me and made everything simple to understand. Super respectful, easy to talk to, and just overall a genuine person. Definitely made me feel comfortable getting started here.

I joined Mountainside Fitness excited by the story. Friendly staff. Smiles. Free towels. Community…read morefirst. That story falls apart fast. I hopped on a Precor treadmill and tried to connect my iPhone. No luck. I asked staff on the floor if there was an app. No one knew. I went home and did a quick Google search. Precor uses the Preva app. Downloaded it. The app immediately asked for a club code. I called the Chandler location. Spoke with two people. Neither knew what I was talking about. I called two other locations. Same result. I finally spoke with an assistant manager. They checked with the general manager. Still no answer. Not a single person knew that Precor even has its own app. That alone was surprising. What happened next was worse. The assistant manager told me to call corporate. I did. The person who answered had clear attitude, no answers, and no idea who could help. I was then given the phone number for a local Precor sales rep. That is not a support experience. That is a handoff. I am writing this from two perspectives. 1) As a club member, this was frustrating and disappointing. 2)As a business consultant, this is exactly the kind of frontline failure I would escalate to ownership. You promote premium equipment, but your staff is not trained on basic features members actually use. You promote friendliness, but the experience felt indifferent, plus corporate attitude. You promote community, but new members are left to figure things out on their own. Mountainside Fitness started with smiles and towels. Somewhere along the way, the smiles stopped meaning much. (P.S. gave two stars because the physical gym is nice, equipment is good. But then again, that is the entry level expectation that every decent gym has. Customer service is the differentiator)

Momma D is such a massive asset. Everyone loves her, she is changing lives and I love seeing her in…read morethe gym. Give her a raise and a week off.

"I really don't think I need buns of steel. I'd be happier with buns of cinnamon." ― Ellen…read moreDeGeneres I've been an EōS member for nine years now, having the highest membership tier that allows me to hop around locations. Over here, I only come for Cecilia's class. EōS is a solid gym and I have no real complaints. It's bright, clean, and basic. It's also pretty spacious compared to some of their other locations. I get to do what I need to do and get out with relative ease. This parking lot seems to be more plentiful compared to all the other EōS locations I have been to.

I was on vacation for 10 days and this gym let me sign up for the time I was just going to be in…read moretown. I did 2 classes with Dante and 1 with Troy. I felt totally welcome by both them and the regulars. They pushed me enough when I was slacking a little and also helped educate me when I was doing something wrong. It was an open environment that felt ok to be myself, and try things without feeling pressured or embarrassed. I highly recommend this place. Very clean, open, inviting, and lots and lots of classes to work with my schedule. Probably the best gym I've ever been to. Next time I vacation in AZ again, I'm going to try to be close to Pitt Fitness.

Awsome trainers. Great gym…read more Huge, it is so easy for social distancing If you want a great workout to sweat and feel good after, this is the place for you.

Loyal to this gym but I have no idea the direction things are going now. What happened to all the…read moreTVs in the gym? The sports jumbo tron by the cables machines was a huge plus taking breaks between work outs now they have taken down the tvs everywhere!? Why!?

I've been a member for 3+ years, during my pregnancy they offered to freeze my account which was…read more$15/mo + to cancel they force you to unfreeze your account which is $24.99 then charge you $24.99 to cancel. This gyms really busy and to cancel is almost impossible I ended up being on hold for 2 hours because. You can try to cancel online but doesn't always work.

I found Max Fitness Solutions on Thumbtack back in March. I am a 50 year old male who weighed 317…read morelbs. and I'd never worked out before. I have lost almost 40 lbs and several inches. I am getting closer to my goals because Max knows just how to push me. I knew the first time I met him that he was the right trainer for me. He pushed me, but in an encouraging way. Max is an amazing Teacher and Mentor and Person. He is also patient and accommodating. When I have questions, he takes the time to give me a complete answer any time. He is always just a phone call or text or email away. You won't be sorry when you hire Max.

I've been in and out of weight training/exercise programs over the past 20 years and it just…read moredoesn't get any better than this. I am now in my early forties and I was finding that I didn't have the motivation or desire to hit the gym. Losing weight and staying trim has become more difficult than when I was 25, so it's been easy to become discouraged. I needed some help. A couple months ago I found Max on Thumbtack and noticed he was getting a lot of great reviews. I decided to meet with him for a consultation and I am now one of his regular loyal clients. Max's workouts are fun, never repetitive, and are completely tailored to my personal goals. He's really down to earth and has a great sense of humor (expect to actually laugh and have a good time while working out). The best part is he's helped me adjust my daily diet and I actually get to eat MORE than I used to and I'm still losing weight, gaining muscle, and having more energy. Can't beat that.

I love Fit Image. i've utilized their small group training and small group classes, they do a great…read morejob. All of the trainers I've worked with have been great motivators / instructors, and they've all been super knowledgeable with physical fitness and nutrition. This crew will get you on track with your health and fitness goals. Go to Fit Image... you deserve it.

I just have to give a shout out to my amazing trainers! Seth and Will do a great job putting my…read morebody through exactly what it needs!! Every time I want to give up they push me with positive motivation!! I know that they have my back with my health! I was over weight and I am down 10lbs in 7 weeks. I am not only losing weight but I am gaining muscle! The gym is always clean and have such a great vibe!! Thank you Will and Seth!!

Went for the free trial they displayed. Not actually a free trial if you don't live close you walk…read morein full out their paperwork and then tell you it's $20 a day. Quite disappointing when you're looking for a gym and they advertise it as such.

I am loving Fit Society. The workouts are challenging and fun. The coaches are awesome and the…read moreclasses are different each day so that keeps it interesting. If you're looking to get into shape give Fit Society a try!

Amanda is the manager at this location and she is an absolute joy! She is so kind, caring, and…read moretruly concerned for helping people. All the instructors at the studio are wonderful. I am a Pure Barre regular and have been for many years. I highly recommend Pure Barre Chandler.

Had my first barre class today! It went great. I was able to attend a free class and was astonished…read moreat how great of a workout barre is! This boutique fitness location is gorgeous. The staff are incredibly friendly and informative. They had refreshments out and a wonderful smelling candle. I loved how the flow of the workout was structured to target everything. It's an intense full body workout that I highly recommend!