If you live in Hillsborough County or East Pasco County keep these guys on your phone contact list. Today was my third time calling them in about a year and every time I don't have to wait very long the drivers are professional, and the prices are fair. Good people doing good work. just had to have my son's car towed to the local dealership because of a brake issue and it was stress-free read more

Atlas Towing Service - Hook up and go! - Towing Near Me - Wesley Chapel, Florida

My car had a flat tire and my roadside assistance hired atlas towing to come help me. They sent me their number and said it would be 2 hours. I was in a bad area so I called to let them know I was going to try to move the car to a different location. The woman answered rudely and asked what I wanted. I said I was needing to move my car and let them know my new location. She told me to calm down and asked what my problem was and would not let me speak. I said I'm just trying to let you know I am moving the car to a safer area and she hung up on me. She then cancelled the tow service!! I have no idea what happened but have never been treated so rudely and can still not believe she owns or is managing calls for emergency services to HELP people! Never ever use this business! read more

They don't show up. If your roadside service assigns them, ask for another vendor. I'm guessing the owner is incapable of operating a business. read more

Service was wonderful! TJ was my tow truck driver, very friendly, professional and supportive! Communication and timing awesome!! Thank you TJ!! Atlas you have very good one with him! read more

Requested a tow at 1:43 pm, it is now 4 hours later and still sitting on the side of the interstate. I have called them several times and am told each time another half hour. Last time I called, the lady said she would call me right back and that was half hour ago and still no call back. Just called them back and the lady gave me the drivers number. I called the driver and he said he had never been dispatched until now. read more

I was recommended to use this company by a neighbor and I think they did an excellent job. Very professional and efficient. They were great at communicating and I will definitely be using them again in the future. read more

DO NOT USE THIS TOWING SERVICE! Most unreliable and spiteful company I've ever had to deal with. If it were up to me and not the insurance company, it damn sure wouldn't have been Atlas towing. BTW I'm still waiting on my tow. I've been sitting here over 5 hours now... read more

BUYER BEWARE!! I had my towed tonight, the guy came speeding down my quiet street, and was really rude! He passed me standing in my driveway, and went to drop it off in front of the neighbors driveway, dropped it and wouldn't help me move it. Please choose anyone else to tow your car!!!! read more

If there was zero, I would get zero, add atlas towing, has the worst customer service. They are confused about the information they relate then blamed the customer me. I was gaslit. I was treated like garbage and they even lost the key to my car and blame me saying they never received it. They told me one price over the phone then when I got there the next day it had doubled and they said it was the wrong information that was given to me and the price they were giving me then when I was there way higher was the actual price. I pray for these people, and if your car got towed here or you ask them for help good luck and I'm sorry read more

Stay clear unless you want to be Cursed out by the staff-Christina! (Over her capacity) can sympathize, yet her interaction with me today spoke volumes of the lack of Customer Service/Disrespect that transpired during my entire interaction with her. From the shortness in her tone when attempting to coordinate pickup, to the phone hang up, to my body shop personnel, and I being told abruptly that we shouldn't be on the grounds. Our mistake, yet there's better ways to communicate. when I responded to validate if she was who I'd spoken with previously, she retorted yes and rambled insults as she skirted back inside. Lack of customer service, to say the least. Once inside, we witnessed what appeared to be an overworked/overcapacity/shouldn't be in the customer service field demonstration of a spiraling moment. She ranted off and then called for Mike(?) To come to her rescue. My Body Repair Guy used his soft skills to talk her off the ledge...which helped some yet....in the end when I attempted to finish the sentence with her with a empathy statement (reminding myself to walk in CHRIST) she went at me some more.. left telling her I'd leave feedback. Of course, I got cursed out again... Curse Sandwich Moment! This is what you get for $668!! Only in Florida!! Small Business Owner read more

I called Tuffy/Mavis and was referred to Atlas for towing. I was told that it was a third-party that I was going through to get to Atlas towing. Whatever the case may be Christine or Christina or whoever the horribly nasty, rude, crappy customer service witch, would definitely not want me to go back and use them again if it wasn't for Brian, the tow truck driver, who is so incredibly customer service savvy, and had sincere empathy for my situation and cared about my safety about the dangerous situation that I was in on I 75 last week. I read another review about how bad Christina was to that customer as well and bad is putting it very mildly. And when other employees talk badly about the same person, it would be my suggestion that you get rid of her because she is doing nothing but giving the company a very poor name and that's a damn shame for the rest of the employees that do a damn good job. I'm 62 years old and I don't believe I've ever come across somebody who is so mean, nasty, rude, and has no Customer Service skills whatsoever. Again, Brian should be given a medal for how he got me off that I-75 bridge on a 50 foot embankment as safely as he did that day with two of my prized show dogs in my truck. read more

Horrible service!! Bad customer service!! Lady who answered the phone was extremely rude and disrespectful for no apparent reason. I understand we all have bad days but keep that at home. Not in the work place. I'm not even sure how they're still in operation...must be only bc ins companies pay them to tow! Very unprofessional. Would NOT recommend!!! read more

I am not sure what kind of Towing company would send a certified letter of the towing bill (including 3 days of storage) following a fatal accident to the deceased (while still in possession of the vehicle) - it's not like the car was going anywhere. The communication from this company was disappointing; thoughtless, careless, and rude. Unfortunately, the family did not have a say in where this was towed and had to deal with this company while trying to make funeral arrangements. I do not recommend that you use this company. So disappointed. read more

We waited 3 1/2 hours almost 4 hours for a tow truck, which we were told would arrive much sooner. When we called to find out where they were they told us the jump had already been done. Obviously not if we were still waiting for them! When the tow truck driver did arrive he was very nice. The star is for him! Atlas gets zero stars!!! We found out that the original driver who was assigned to us was rerouted for a BMW and this driver was sent to us. I will not recommend Atlas to anyone especially since I requested to have a manager call me, not once but twice, and my calls were not returned. This is very unprofessional!!! read more

Horrible customer service. At 11 a.m., I requested service. They have not yet come to pick up my vehicle or called me. Usaa has reached out to me twice. Usaa, you should cancel your contract with them as soon as possible. Atlas towing left your member in 90-degree weather with my 9-year-old son. read more

Nissan called this service when my car broke down, the driver showed up backed up to my car sit in the truck a few minutes got out said there was a wreck he had to go he would be back in 30minutes, after two hours I called the office the female said she didnt know how long it would be I would just have to wait! I told her I had been waiting and I paid $139 she called me an ungrateful BITCH because two people died in that wreck and all I cared about was myself and she hoped I got someone to pull my car because she wasn't she was gonna call Nissan and tell them she was not gonna have RUDE customers..*BLINK* Called Nissan to make sure they know this women is off her Meds very rude and unprofessional suggest you call anybody but her!! read more

I wish I could give zero or negative stars. The company is rude and hangs up when they don't like to hear you complain. Called back to ask for supervisor told I am the supervisor..well learn to be respectful. I am currently still waiting for my vehicle to be picked up almost an hour last my quoted time of 90 minutes. Apparently the driver was dispatched else where and no follow up to me was given. Unfortunately I am using my insurance since the tow is from an accident so I have no control over who was called but I can safely say that I will NEVER recommend them. They dont honor times and they are rude and nasty. read more

I had a radiator hose leak and needed a tow....arranged it thru USAA. Eddie and assistant/crew of Atlas Towing came. VERY professional and courteous. Would recommend to a friend. read more

Thanks to Atlas Towing for their help. I locked myself out of my car, and called my car insurance company for roadside assistance. They sent Atlas Towing to unlock my car for me. Jerry was super nice and helpful, and took care of it in a second. His truck was marked with Atlas Towing, and I saw him right away as soon as he can. Thanks Jerry for taking care of me with a smile on your face. read more

Not professional. Pull into peoples driveway, lawn, over sprinkler, with complete disregard.

HORRIBLE SERVICE! Waited 4 hours for them to NEVER pick up my car. The lady at the front desk was EXTREMELY rude and unprofessional each time I called to ask about when the driver would be there. Every time I called she just said it would be 15 minutes. I decided to go with Stepp's Towing instead and have had no problem. read more

Charged $160, just to get my car off the freeway. Turns out from my cousin that works for another TOW company, that they definitely over charged me. read more

Waited for an hour for tow truck. Called when it was 10 minutes late just to get an update. Either Taylor/Kayla answered the phone. She told me the truck was en route and 10 minutes away. 15 minutes passed and I called back to check. First, she let the phone ring and then hung up. Then she sent me straight to voicemail. When she finally picked up, the same girl told me they were busy and I was rude for calling. I asked to speak to her manager and she told me she was the owner. I cancelled the tow. 10 minutes later I got a call from the tow truck driver telling me he was in Dade City. (I was stranded in Land O Lakes). Clearly not 10 minutes away ... Clearly Ms. "Owner" had no idea where her trucks were ... read more

I can't give any stars, they deserve negative. On a 93 degree day my mom, 83, and her friend, had their car break down. We were told it would be one hour and 50 mins for a tow. Three hours later we were told by the tow truck company that they were on their way, 20 minutes. One hour later the driver said he just received the call and it would be another hour. If we hadn't been there, they would have died; no air, no water. Liars and cheap hucksters. Don't touch with a 10-foot pole! I have moved, this was Atlas from Wesley Chapel, Florida. And they Never came! Five hours. Said truck broke! I just read other reviews, typical lying and delay! Do not use!!!!!!! read more

Used the company for a tow on our 1931 model A. Eddie was so very careful on the transport. He took such great pride and care when loading and unloading our antique car. Would highly recommend. He was prompt and professional. read more

Went in to look at our vehicle that we had towed there prior to be moved to an insurance repair facility. The manager Amanda was extremely rude and said she did not have time for us. Very surprised by their poor customer service, we will be speaking with our insurance company about also so they are aware. read more

Rude... on the phone they talk to you like you're a child and not very polite. Road all over my lawn and septic tank while recovering my neighbors car. Instead of being sympathetic I was automatically attacked as if I had done something wrong and I wasnt even the customer. WOW! read more

Don't ever use this company!!! Both office and tow truck driver kept lying about the time they would get here. They kept telling me 15 more minutes. I am 10 weeks pregnant, left outside in the heat of Florida! Come to find out last time I called the driver he said he was 11 miles away! After he told me 30min ago that he will be here in 15 minutes. Two hours later I called my insurance and canceled that towing company!! I am currently waiting on my new guy to come. I get there's traffic where I am but it is past rush hour, and second do not lie to your customers!! And your customer service person in the office needs to learn about customer service!!! I told my insurance company to never use them again because the service is horrible. I have never had this problem with any other services before. This is the first. read more

I contacted my Roadside assistance this morning at 1100 and ordered a wrecker service to take my truck to the Mechanic shop. Unfortunately they chose Atlas, I waited for 4 hours and was called back by AMICA 4 times and asked if they had picked up my vehicle. Atlas had still not showed up. They then called AMICA and told them after the 4 hour wait that it would be another 75 minutes. I don't know what idiot would think that someone would wait that long for a tow truck. I cancelled the tow and told them since the whole day had been squandered that I would start again first thing in the morning... thankfully they took ATLAS off the rotation. This is the kind of customer service that will sink a business. ATLAS will no longer do any work for me because they have shown they are unreliable. read more

Had a Tow from these guys on Saturday, had a small discrepancy with charge, called up location, Joan the owner got on phone and took care of everything--- GREAT CUSTOMER SERVICE - no issues on the tow - get so used to fighting with people to do the right thing it was great just having the issue resolved immediately-- can't say enough good things about the service read more

Altas towing service has no customer service what's so ever. After not making it Clear to me that they don't release vehicles to the car insurance with over phone consent. I called their desk clerk, Calmly Telling her I was not informed about their policy she emediatly gets defensive and starts to yells at you over the phone. While trying to ask what time I had to be there to sign the release forms for my car, she yells 5 and hangs up. The establishment is extremely unclean and the owner shows no care in the behavior of her employee. I work in Custumer survive and I know how Custumers can be so their behavior really stuck a cord with me when I was trying my hardest to be respectful to them. When I showed up to get my car released the supervisor tryed to tell me (words where said on both side and they will release my car.) Mind you my car has no hold so it's not up to her if my car is release or not. While getting the prosess done they both talked and laughed as if I was not in the room. no professionalism, no good Custumer service and the establishment is not very sanitary. Use at your own risk read more

Wow! By far the best towing experience ever. Vaughn was quick, professional, and friendly. When you have to call a tow truck on a Saturday night you know you're having a bad night, out experience with atlas really turned it around. read more

no customer service the lady that works there is very rude doesn't want to release vehicle threatened to call the police they are only in business because they have contract to pick up vehicles in accidents. worse service of all time. read more

I spent nearly an hour trying to find a towing service today when AAA claimed they had suspended service to my area (the hurricane is over and many businesses are open today - I was supposed to go to work). I didn't call Atlas because of the reviews. However, I called 3 others in the area and was basically lied to as far as how long before they could get to me. I finally 'gave up' and called Atlas just because I felt I had no other options. I wish I would have called them first. They told me exactly what to expect as far as wait time, they showed up pretty close to when they said they would, and took great care of me. (Ryan was the driver, and the girl who answered the phone sounded stressed but ended up being very sweet and helpful.) Don't let some of their negative reviews affect your decision to give them a chance. read more

Never had to use a tow truck ever this much called these guys in a pinch and with in minutes driver showed up and loaded my car and took me to safety. Had to be one of the best towing experiences I've had! The truck was very clean and my driver was extremely knowledgeable and professional. (Ryan) will definitely use and recommend this company in a heart beat! read more