The service department personnel are rude and very unprofessional. The service manager is inept and…read morea very poor communicator. They over charge and wonder why the warranty companies won't pay their maximum "list" or "MLP" costs. NO BODY PAYS LIST PRICE FOR ANYTHING AND NO ONE CHARGES LIST PRICE. They do!! They had my vehicle for almost 9 months. The repairs did not solve the problems and then they had to do more and more. All the while taking longer and increasing the cost. Why would anyone pay for work that wasn't effective and solve the real Issue. It went from timing parts to the cam and failed a road test!! Then it was the whole motor!! It took a month for the mechanic to bring HIS ENGINE STAND so he could continue working. Meanwhile, I'm paying g the truck payment, warranty premium and insurance on a vehicle I haven't been able to drive for 9 months! I need my truck for work! I've paid over $8000 on the truck I can't use! Then they all of a-sudden have it done and I need to pick it up the next day and pay for it first! I had to ask for a statement because they didn't provide it in the emails. They sent me one for over $10,000 then within minutes sent another statement for over $21,000!!! They suck!! Take your vehicle somewhere else!!!

The ONLY reason we went to this dealership was due to personal reasons (having to have someone from…read moreNC come up to sign off on the car we were trading). From the get go it was unpleasant. They saw my boyfriend's credit score and immediately snubbed him. Now w my credit score we could get anything on the lot... Their words. We choose the car we wanted, did all things and left with a used 2020 vehicle with a little over 32k miles. Thirty minutes down the road the check engine light came on. We called the dealership and we're advised to take it to Advance Auto and have them run the code. On the same day the car started having other electrical issues & messages. We got the car home to Roanoke safely and called Monday. After speaking with the sales man & sales manager for 30 mins they finally decided to let us take it to local shop and work with them. I also called and left a message with the general manager to call me (he was on vacation). My local dealership couldn't recreate the issues but did note the parking brake wasn't working and the oil hadn't been changed. I had to return to Martinsville the following weekend to get the tags which wasn't an issue because we were going to NC as we have family there. I tried to give them the records from my shop to show what they did, they didn't want them. Nelson now wants us to bring the vehicle back to them to see if the can recreate the electrical issues and fix the parking brake. I get that this is where I purchased the car from but they aren't taking my time & gas which is money into consideration. No rental while it's being looked at.... Nothing!! AND.... To find out the general manager has been back from vacation and still hasn't returned my call. I've dealt with many dealerships in my time and this was by far the WORST experience I've ever had!! Steer clear!! Update..... I called Mr Jack as requested from a review left Google. He was supposed to call me back about coming to get the car, doing the repairs and bringing it back to me. 4 days later I've yet to hear back AND have yet to hear from the General Manager. These people do not care about their customers.... It's all about the sale/money. STEER CLEAR!!!

We've had the car we bought there for 3 weeks and it's been in the shop for 2 of them. We had to…read morereplace the alternator, $670 and the torque converter $1987. If you are considering purchasing a car from here do your due diligence and maybe you won't get stuck like we did. They got 2 stars because they were nice and I'm going to give them the benefit of the doubt they did not know all that was wrong with it. But I won't be buying a car here again

Horrible. This car lot is truly awful. My husband and I…read morepurchased what was supposed to be a reliable car for my daughter from here and have had nothing but issues. The fact that the vehicle had recently "passed" inspection (prior to purchasing) just shows me that either they faked the paperwork or someone lied. Massive issues with the airbags, the engine, AND oil leaking everywhere. Not to mention the roof leaks and the car had empty liquor bottles hidden in it that rolled out while we were driving away. Oh, and ants. There are ants living in the doors. LOTS of ants. Absolute rubbish lot. I honestly believe that anyone who posts a 5 star review most likely works there or knows someone who does. I have a hard time believing this is a one off. We took the car to our local auto service and they are able to provide us with a temporary fix for the oil issues... Just to get us to a Volkswagen dealership as they are the only ones equipped to deal with the issues going on with this vehicle (per our mechanic). Avoid this dealership at all costs. Even if the car looks nice from the outside, its not worth it. They can't be trusted.

To anyone that is looking for a car in Martinsville Va Do Not go to 4sqauremotors on 703 E Church…read moreSt Martinsville Va. Because they sold my sister a car that was illegal in the state of Virginia. It should not even be on the lot or even sold. My sister went to have it inspected and this is what they found underneath the car. The tint is very illegal in Virgina. I have pictures to show what the underneather the car look like that they sold my sister

From the owner: Welcome to 4 Square Motors LLC. Be sure to visit our virtual showroom of inventory available for…read morepurchase. There you will see detailed information about each vehicle, a picture gallery, as well as convenient ways to contact us for more information about that vehicle. We are located at 703 E Church St and are available by phone at 276-336-3438.

A great place to get cars decent prices, they run well, very clean inside and out my father got a…read moregood 1 & I want to go back for a secondary car

I know the car business is tough. Nelson Toyota was a great experience. I live over 2.5 hours…read moreaway. The sales person for phone sales was great. Kamie was through, helpful, and professional. Once we started putting together a deal she passed me to Aaron. Again, professional, through, and focused. Tony in finance made the paperwork and payment streamlined and efficient. I have bought 13 cars in my life. This was amongst the best experience in car sales I have had. Highly recommend. Plus my Crown Signa is a great vehicle.

Bought another car from Cole yesterday. Drove 230 miles again each way because the first deal went…read moreso well.

I took my car in for a mechanical issue and the service writer tried to charge me $1100 for the…read morerepair and it was ALL under warranty..... Rude and unprofessional trying to be slick and charge for warranty work.

I tried to call the Service Department twice. The first time, I left a message and they never…read morecalled me back. The second time they flat out just didn't answer the phone!