DT Security's Danny and his installer Angel are excellent. We'd been with ADT/Brinks for 37 years…read more Our current system had been hard wired into the home we built in 2002. Its notices went out on a landline via Spectrum. Spectrum was out so much lately, (actually constantly), our system kept notifying that it'd lost communication waking us every morning between 3 and 5 am. We did not know dropped communication was the error. ADT did not know what the error code was. We attempted to resolve the issue over a 2-3 week period with ADT, including a 45 troubleshooting time after pushing ADT's AI to get a human tech. The tech could not even find what our error code meant. He could not resolve the issue, but wanted to install a new system with all new equipment. A second ADT tech the next day had me show a pic of our control panel and she immediately looked up the error code and it was dropped communication. She too wanted to take everything out of our system and start over. The estimates for two ADT sources were off by several hundred dollars. I was told the less expensive one was not correct even though it had a price guarantee until August 28. I was fed up. I went to AI. It said pull the AC plug on the system, it tends to hang on to error cords. Thank you! That stopped the beeps. We went through one more episode with corporate ADT and ended more frustrated. I looked for top home security system installers in the Bastrop area and DT Security (Round Rock) was on top in Yelp. I called and instantly reached Danny. He took us through their whole process, including taking advantage of the well installed original sensors. We reviewed Danny's contract. Our system would still use ADT (DT Security is a licensed ADT installer). The very next afternoon DT Security's installer Angel, upgraded our system to cellular, attached all the trip circuits we had, added new equipment when necessary and was done in 3.35 hours with everything working perfectly. Angel first met with my wife Chris and I, explaining everything in detail he was going to do. He was very considerate of our time and kept us informed through out the install. This morning I had a question and sent Danny an email. He called me within an hour and walked me through something I'd missed. So no 30 minute holds on the phone, no AI to negotiate with, no being passed from tech to tech, just good solid "local" services. After dealing with ADT for weeks, this was certainly a breath of fresh air and excellent service. This was a strong reminder to deal locally.

Danny was very responsive and helpful when I inquired about service and made follow up calls with…read morequestions. Angel came out to our house yesterday and got everything installed and got us "trained" within two hours. He was VERY patient with us old folks.

We had a great experience with Securimax and are very happy we chose them. After a few incidents…read morenear our home, we decided it was time to invest in a full security system with cameras. We spoke with several companies, both big national providers and smaller local ones, and ultimately went with Securimax. What stood out was their local presence and the hands-on approach, especially from Jack, the CEO. The installation itself was fairly involved and took most of the day, but everything was handled smoothly and professionally. Since then, their service has continued to impress. They're very responsive whenever we have questions and have been flexible in helping us adjust or expand the system as our needs evolve. Overall, it's been a really positive experience.

So we had a security system installed by Securimax in 2023 and experienced nothing but problems…read morewith the system. The panels never worked right and had a tech on several occasions and was told it was my internet that was causing the problems. Finally, after 3 years on constant issues I called to cancel the service and was informed I needed to send an email and they would cancel. No one tried to keep us as customers and resolve the issues. Additionally, 2 wks after cancelling their service the monitoring station called us 15 times saying they were receiving trouble signals. When I talked to the monitoring station, they said they had not received any information about the cancellation. If you are looking for an alarm company think twice about using Securimax. Very unreliable

We have been customers of Monitronics (now Moni) for over five years…read more Today I called in to see if they could send someone out to the house to review our existing security and propose new/updated equipment for our home. I was told that in order to send someone to the house I would need to pay a fee for that. A fee for trying to pay you more money every month? I was then told that they would be willing to send someone if I agreed (over the phone) to enter into a new contract (I am off contract). I would absolutely be willing to consider a new contract, but not over the phone. I would like to do that after a technician has examined our current system and proposed new equipment and features. I did not think I was asking for too much. But I was laughed at by the last customer service representative I spoke with. Needless to say I would avoid this company and select another provider for your home security needs. Clearly the customer does not come first with this company.

Should have read the reviews before i signed up for this company now called MONI dont use…read morethem!!!they have horrible customer service.

Really great experience (from start to finish) working with this family-owned company! When I say…read morefamily-owned, I mean that Mary, her husband, and their son will come to your house to install your new system. That level of family-owned. First and foremost, Mary has fantastic communication. When I initially sent my quote request, she responded quickly and thoroughly. Throughout the process, I had multiple questions (new to this), and she took the time to carefully reply to each question via email. This level of responsiveness is super important to me especially when it's a field I'm not knowledgeable in. There are a lot of moving parts when alarming a house and it was important that I understood exactly what we were getting. Her team did a great job installing our new security system. Everyone was very nice and professional. They took the time to explain everything and asked our input (regarding placement, etc.) whenever necessary. Mary carefully went through everything in the app to get me set up and familiar with the interface. They were also very respectful of our home -- offering to either remove shoes or put on their own shoe covers (we're a shoe-free household with small children so this is important to us). I also really appreciated how customizable everything was. There are so many different options that are offered with the security system (including a lot of automation like locking doors and controlling lights, etc. that we weren't actually interested in). If you're a newbie like me, I'll break down the basic security options. It helps to have some understanding of what's available before you get started. I was a little overwhelmed but Mary was helpful in answering my questions. Anyway, you've got a keypad that controls your alarm system (arm/disarm). You can do that via app (even if not home) or key fob. Then you've got your various sensors. Obviously, the door open sensors are a must. They'll trigger the alarm if someone opens the door (when armed) and is unable to enter the proper disarm code. Then you've got the option of installing window open sensors. There are also glass break sensors (generally, one per small room or two for large rooms) that will notify you if a glass break is detected (or if house is armed, set off the alarm). Finally, you've got motion sensors (these are automatically turned off when you arm your system in stay mode versus away). Assuming you'll wire the doors, you need to decide if you want glass breaks and if so, whether they will cover full home or just most vulnerable areas; if you want window sensors and if so, on all or some windows (might depend on your window type and vulnerability to window being manually opened and whether glass breaks might be sufficient); and whether you want motion sensors and which areas you want them to cover. I'd recommend doing some preliminary research/planning on how these tools might fit your home and what coverage is necessary versus overkill. It depends on your layout, etc. Next, you've got cameras. They offer WiFi-based cameras (operated through alarm.com) and standard wired cameras. Video doorbells too. We replaced our Ring with their doorbell cam to centralize our camera controls. You can have everything controlled through the alarm.com app for convenience. The app is great -- very user-friendly. Anyway, there are a lot of other options available as well that I didn't even delve into. Thought I'd share the basics to get you started. Don't hesitate to use this company! They offer free in-person consultations and fantastic service -- professional, friendly, knowledgeable, and responsive. Oh and their rates seem reasonable and competitive. Very pleased with this experience as well as our new alarm system! BIG THANK YOU!

We contacted Security Consultant Pros about purchasing cameras for our property as well as several…read moreother companies. We chose Security Consultant Pros because we felt really comfortable dealing with a smaller family owned company. They were extremely knowledgeable, professional and a very quick install. They walked us through how to operate and use the system and made sure we were comfortable with everything before they finished. We contacted them later about an issue we had with the system and they immediately helped us over the phone on what we needed to do to correct the problem. All in all, it was a very pleasant experience and we know that they are only a phone call away for any help that we may need. Thank you Security Consultant Pros for a job well done.

They have sent to technicians here. Something like five times. The hardware fails constantly and…read morethe system also fails constantly. I think I have something like a 35% chance of being able to view one of my cameras. The one time I actually needed footage it was completely missing. Like the footage, just literally skipped the time I needed for a security event at my home. What's the point of such an expensive system if it literally never works when you need it??

I would never trust this company based on their ads. A huge Vivint ad pops up and covers most of…read morethe word game I'm trying to play. There is no x anywhere. I have not found any way to close the ad. I have to exit the game and start over, but within a minute or two the Vivint ad pops up again. For that reason, I would never even consider using their services. A company that advertises like that does not have good ethics.

We contracted Matt and his team to do a few projects on our new construction home:…read more1. Install security cameras utilizing existing pre-wire 2. Install home networking utilizing Ubiquiti equipment (WAPs, Network Switches) 3. Flush Mount TVs in multiple rooms 4. Install security system utilizing exiting pre-wire 5. Install floodlight 6. Install smoke detectors (Nest) Matt's team was great! Everything was installed perfectly and the team spent time to make sure everything was working as we liked. We did encounter some issues, however, Matt had his team work with us to correct them as we encountered them (i.e. faulty pre-wire causing false-positives on the alarm). I have to give a special shout out to Keith. He installed every single TV in the house to perfection. I was really looking forward to a beautiful flush mount install of our TVs in every room (especially the living, game, and media rooms) and he delivered. Will attach more photos of the cameras and networking closet (which was installed along with a fan).

I greatly appreciated having a home security system installed by Longhorn Smart Home Solutions!…read more Good price and exceptional service! I had used an ADT system for years that needed replacement and ADT service had become problematic. It is great to see a local independent company do great work with exceptional 'old-time' personal service! I highly recommend Longhorn Smart Home Solutions!

Transparent, honest, and focused at every step of the project. At one point there was a 12-inch gap…read moreto crawl through in our attic - he navigated it without reservation. All wires hidden properly, cameras installed securely, and adjusted perfectly. Great value for all the hard work and high quality craftsmanship he puts into the install. We had 5 cameras mounted on our soffit. The soffit was on the second story, but the building height is equivalent to three stories. Hundreds of feet of wiring and cabling later - our home now has almost 360 degrees of coverage. Good peace of mind from the cameras, and good peace of mind from his installation. Thanks sir!

Very communicative and quickly assisted with the issue after understanding how the ethernet wires…read morewere impacted

Found all their documents in our dumpster going back for 8 years so I called them. Spoke to a woman…read morewho said they no longer have an office. Called back and spoke with the owner and he told me he doesn't know how all his documents (thousands of documents) got in our dumpster along with mattresses and household items got in our dumpster but it is our problem now and hung up. So if anyone used this company just remember I have your information and you aren't getting security. I will add photos once the police finish their work

I called this company to install my system after talking with a number of companies about which…read moresystem I wanted and the pricing. The sales guy Greg was great for the sales, but the install fell short on what I needed since wired sensors could be done due to my house design and this is where things fall apart. 1. The price is higher than normal but they have installers and office people to support, so it is what it is if your getting the service. 2. I got the tail light warranty, it seems after they take off and had an existing system you may be on your own since it was a pre existing condition. 3. I asked for dual detect motion sensors and when the wired ones couldn't be put in I asked for wireless and had to do all the legwork. I was told they ordered them but a week or more out, I called and was told the sensors were out of stock even those a number of websites and even ebay had them so I ordered 2 of them and had them in a few days. They sent out a tech to install them, but I was also charged a 90.00 fee, since I used my own equipment ? Really !! 4, The sales guy Greg no longer returned my phone calls, I asked about a automation item I got and how to add it to the system and he said he look into it and then nothing, even after a number of calls ZERO. so I wrote the main office and they took care of it, just ticked me off I wasted weeks dealing with a epic tail lighter sales guy. My suggestion is shop around and if you do get a system from this place, check the pricing of the items and make sure you understand the warranty and contract of the system and the support you will be given, otherwise time will tell if they turn things around and I update my review. My 2 cents

Friendly, knowledgeable and eager to help. Price was less than I expected. I have used them again…read morealready

I needed to get into a safe for which I couldn't find the key. I called Cothron's in the late…read moreafternoon, and they sent RJ out the next morning. RJ couldn't have been nicer or more efficient. He had the safe opened in less than ten minutes & made me two keys for the future. I was very impressed with everyone with whom I dealt, from RJ to the dispatcher to the scheduler. I will definitely use them in the future when I lose another key!

Technology has changed a lot, and fast, and the alarm/surveillance/security industry is no…read moreexception. Our original pub became a Dyezz customer in 2013 and they have kept us abreast of the latest innovations at our second location since it opened in 2017. We recently completed a significant camera and alarm system update and the results are splendid. The security cameras are much sharper, have great infra-red response at night, and now zoom, remote access is fast and simple, and alarm monitoring and notifications are safe, secure and reliable. A recent service call (rare) was dispatched and handled quickly and the technician took time to explain all possible causes for an error condition and what he had done to ensure it was resolved. We remain happy customers after more than 10 years, and are happy to recommend Dyezz to anyone who needs alarm or surveillance/security services.

Westley Mayhew is the absolute best! He came to our place and was extremely helpful with breaking…read moredown and explaining our security system. We just moved in and had no idea how to use it, and he was so thorough, attentive, and provided great options for us to consider. Big thank you, Westley!