Friendly, knowledgeable and eager to help. Price was less than I expected. I have used them again already

I needed to get into a safe for which I couldn't find the key. I called Cothron's in the late afternoon, and they sent RJ out the next morning. RJ couldn't have been nicer or more efficient. He had the safe opened in less than ten minutes & made me two keys for the future. I was very impressed with everyone with whom I dealt, from RJ to the dispatcher to the scheduler. I will definitely use them in the future when I lose another key! read more

The best Super knowledge. Thorough would be an understatement. When you're focused on one thing, do it for years and do it consistently you're going to end up like Cothron's read more

Took in some safe keys to get copied and brought blanks. Turns out I didn't have the right blanks, and neither did they. Couldn't get keys, but didn't get the runaround. Will come back when I need something else. read more

Cothron's has been around in Austin, forever. I visited their location on Ben White some time ago. The moment you walk in, you know this is AN ESTABLISHED BUSINESS, RUN BY "STRAIGHT SHOOTERS.". I've used Cothron's a few times mainly to duplicate misplaced keys, home a auto. Walk around their store and see a lot of VERY KOOL key&lock related stuff (designer key rings/chains specialty padlocks, etc., etc.). The staff is friendly, courteous and knowledgeable. Next time you need a key 'cut,' a padlock, a GUNSAFE (Oh yes, they have a HUGE ASSORTMENT of strongboxes safes, etc., etc.), check this place out; they've been around forever; so, you know they've got to be good. And, their prices always seemed way reasonable considering you're trading with a specialty store Finally, the keys ALWAYS FIT RIGHT THE 1st time; "the way it ought to be." read more

Cothron's Safe and Lock - When I need anything having to do with locks/keys, I 'mosy on over' to Cothron's. - Keys & Locksmiths Near Me - Round Rock, Texas

On North Mays in Round Rock. Knowledgeable, fast and focused. Great insight and suggestions. Works on cost up front and how to save time or money. Well worth the trip over! read more

Cothron's Safe and Lock - Front desk - Keys & Locksmiths Near Me - Round Rock, Texas

Great local company, and are always welcoming and have had a key replacement for every key I've ever needed.

I needed the duplicate key replaced for my car (17 years old) because the plastic head portion came loose and I struggled with aligning the key to start the car. The original key with remote/fob function hadn't worked in 5 years when the DEALER quoted me over a thousand dollars to reprogram the CAR AND to replace the key. They told me that only the dealer could do it, AND I would have to leave my card overnight. So, due to the cars age, the inconvenience of renting another car and the extreme expense, I opted out of the safety and convenience of the remote features and the dealer made me a basic non-electronic key for less than $100.00. HOWEVER...when the basic non-electronic (cheap key) broke, I went to Cothron's to duplicate it and within 45 minutes, I drove off with a NEW FULLY FUNCTIONAL REMOTE KEY FOB, plus a secondary back up key AND Garrett repaired the broken plastic key!! 3 keys!!! All for less than 1/5th of the dealers quote! and no hassle!!! I was so shocked that I didn't want to trust it. I stood in the parking lot for a minute testing the remote out because it seemed too good to be true. No fancy electronic computer hooked up for programming, no bad dealership coffee and pop corn, no Uber or rental car fees AND an extra key-PLUS a 100% guarantee! I can't thank you guys enough for the peace of mind that this gives me. I am grateful and you have earned more than my business. You've earned my trust. read more

I've been fortunate to not need Cothron's service for lockouts, but I have to come rely on them for various other needs like antique key duplication, and repairing locks on antique furniture. Their skills in lock repair are impressive and invaluable to me since most companies won't bother with hand-manufacturing parts for antique locks. As someone who enjoys buying and refurbishing antique furniture, being able to completely restore their functionality is important to me, and I'm glad I've got Cothron to help me with that. Cothron also has a good inventory for various safes, and their staff is knowledgeable about the products they offer, as well as the ones they don't. It's well worth a visit here to have a conversation with one of their employees before purchasing one, just get educated and make sure you're purchasing what you truly need. read more

Friendly; any key or lock you need, they have it! Professional; excellent customer service.

I needed a key duplicated for my Buick LaCrosse. Not every locksmith has the ability to make laser cut keys. I was able to walk in to the store on Burnet and was taken care of right away. Great service at half the price of mobile locksmiths. They have a very cool selection of giant safes in the showroom too. Fun to window shop weather you're in the market for a safe or not. Highly recommended. read more

Had issues with 2 locks. Brought them to see if they could be repaired or needed replaced. David was very knowledgable and friendly and was able to do a quick repair on both locks within minutes. Only about $20 for a replacement part and I was out the door. read more

If you want the pros to work on your lock, this is the place. Be aware that they charge a surcharge for using a credit card, which I think is only fair since they have to pay it to the card company. read more

Richard did a phenomenal job taking care of us today. Thorough communication, pleasant disposition, and unlocked our door quickly! Consider Richard and Cothron's for your next locksmith need! read more

I was having a safe sent from a company out of state. The delivery ended up being 'complicated' because the originally hired service looked up my house online. Purely based on the online picture, they said that they couldn't deliver to it. Cothron's came to the rescue. They accepted delivery from the other company to themselves. Then they not only delivered to my house... They moved it to the exact room... and the exact spot that I wanted. Delivery guys were awesome to deal with and extremely professional. They knew exactly what they were doing and made it all look easy. HIGHLY RECOMMEND. My next safe purchase will be directly through them. read more

Cothron's Safe and Lock - Keys & Locksmiths Near Me - Round Rock, Texas

They couldn't copy the car key I needed, which sounded a little strange...they have been in the Austin area for at least 20 years and gotten good service, but this time, not so much. read more

They were so kind on the phone, we decided to go in to see them. So happy with the service and attitude they treated us with. My suitcase was totally jammed and couldn't get it open. Nothing worked. We worked on it all day. We felt so stupid but they didn't make us feel like idiots to bring it in. They were great!!! All my favorite clothes and valuables were in there!!! Yikes!!! The man we delt with was the same man on the phone. We were so very thankful. Total stars in our book!!! You won't regret using them. 5+ stars!!! read more

It seems rare to find a good locksmith these days. Cothron's has been around forever. Good guys. Prices are OK, But you can't beat the service here. read more

They have all sorts of options for key making that Home Depot and Wal Mart could not help with. Service was very friendly and he was quick.

Programmed and cut two addition car keys that I ordered from eBay for my 2000 Ford. Very friendly and fast, and extremely reasonable on pricing. read more

I somehow locked my key fob in my car while it was running. They were at my place in 20 minutes and unlocked it after 2 minutes and for a great price. Great experience read more

Wow!!! Dominick "Don" here was awesome!!! I have a 2005 Yukon XL and the ignition key would not not lock the doors.. I explained to him what happened as I always use the remote to get in and out until one day when the battery on the remote died and couldn't get into the car. I was pissed as I had to call a locksmith to open the doors with air bags and had a 300 bills for the rush service... I came to this place due to another mobile locksmith telling me to come here and thought it might cost me 100-200 to get it fixed and I was ok with that. Dom comes out and sprays the keyhole and key with some WD40 and waits a few minutes and then is able to unlock the door!! Wow!!!! And best part so quick to fixed it and not a penny!!! This place is legit!!!!! read more

I got same day service on a complicated job replacing a mortise entry set. Joe was very professional, competent and polite. I cannot recommend Cothron's enough. Don't waste time on others, just call Cothron's! read more

Mask Nazis. A man without a mask told me I couldn't be in the store without a mask on. No problem! I'll never come back, and I withdraw all my recommendations to family and friends. I'll find another locksmith. read more

GREAT customer service! My appointment was ready to schedule, rep was friendly, and the technician Tommy was very friendly, helpful, thorough, and completed the job in a timely manner. This was the first time I've used them out at my house, normally I stop by their store, and I'm so glad I used them, as the service I received was even better than 5 stars read more

I toyed with the idea of doing it myself--so glad I didn't. These guys came out same day, knew exactly why the deadbolt was stuck despite the key turning, and fixed the problem, fixed another problem, and made sure all keys matched and worked. Stellar service and the technician Ray was very nice and knowledgeable. Can't recommend them highly enough. read more

These guys are amazing. I came in with a bum key fob hoping they could program a new one. Since I did not do my research, I found out I purchased the wrong one. Long story short, with a little problem solving, ingenuity, and good ole southern hospitality they were able to combine my fobs into one. They solved my problem quickly without charging me a penny and literally saved me about $500. Highly recommend this place. They know what they're doing, and have awesome customer service! read more

Professional, friendly, and efficient. Thank you to Fidel and his team! Highly recommend!

Great prompt service. RJ was able to come in less than an hour when the lock on a door just stopped working. Turned out someone vandalized our lock and he was able to fix it right away. Reasonable prices and friendly service read more

12am is not a time to realize you've lost your key to the house. We yelped Corthron's and got an immediate response from Josh - Josh called the on call tech who then reached out to us in minutes. I'm sad to say I've misplaced the Technicians name for he deserves a lot of credit. We were about 20 min from the techs house, he made it to us in 30 min. Old stubborn door but Tech kept at it and got the job done. Great attitude, nice person, and didn't seem to mind that it was almost 1am on a Friday night. Fees were extremely fair. I'll call no one else should we be in the predicament again. read more

Great experience purchasing a massive home safe. I dealt with Dom in this old-school retail showroom. He was helpful and very knowledgeable about their vast array of safes. I received a nice 20% discount for purchasing the floor model (looks brand new - no scratches etc.), delivery was arranged for a few days later. The delivery and installation was performed by the excellent Jeff and Beau. They were real pros and they knew what they were doing. Efficient, polite, and very careful. They made sure that I was completely happy with the installation before they left. Take Note: I was tempted to buy the same safe from one of the many online retailers to save some money but I'm so glad I didn't. Safes are crazy-heavy but surprisingly delicate, and the delivery folks need to be specialists like the guys at Cothrons', not just some random carrier that dumps it at your driveway. read more

Not available on weekend nights, so very inconvenient! Can't rely on them being available when needed.

I will never use another safe and lock company. These guys are awesome. I was able to schedule quickly and my technician, Mr Max Niel, was very helpful and knowledgeable. He was able to help quickly, was friendly and answered all my questions. read more

Please confirm your account to post your review 7/27/2020 Emailed these guys today, as I am interested in improving the security of the entry doors to my house. After doing the necessary research, I gave a detailed description of the hardware I needed, and my particular situation. Received a reply stating "The service call for residential is $75 and $90 for commercial. Labor and part pricing is discussed by the technician." I responded with a another list of the hardware I need to complete my project, and asked for a ballpark quote on the job. The reply was "Unfortunately, I can only quote you the service call. We can have a technician go on site to give you a quote and to also provide you with information as far as if the locks are in stock or if they will need to be ordered." So, bottom line.....it would cost me $75 to find out if/when the job could be done or completed, with no idea what the total cost for the upgrade might be. Contacted another Locksmith, who was able to quote me the cost for parts, approximate labor, and make an appointment to do the job. Shame, as a retired Law Enforcement Officer, I have had occasion to to business with Cothron's in the past. Now...not so much. read more

Great and quick customer service at Cothron's! My previous vehicle was totaled, and the new vehicle I purchased came with roof bars that were locked without the keys. We called Cothron's and they told us to stop on by. Dom was able to unlock the bars within minutes, and told us it was at no charge! We came back the same day, as Dom stated he could make us a new set of keys for the bars at a low price. Definitely recommend, and I will return for any future needs! read more

These guys never disappoint! Recently, I took an antique dresser drawer in because the rock wasn't working properly. In 10 minutes, it was back in perfect working order. How much easier life would be if all businesses were as capable and as service-minded as Cothron's! read more

go to shop when new locks for car or house need to be replaced.

Reply to Josh L. Josh, I sent you a direct message to you yesterday to your reply of my review, but have not heard back from you. As I stated, I never asked for a refund. I just wanted the key replaced or fixed. Not one time did Ken offer any of those options. He was adamant that there was a 30 day warranty from the manufacturer and there was no warranty from Cothron's Safe and Lock. So I don't know if you have me mixed up with someone else, but you don't have the facts straight on this one. I'll bring the key back in and talk to Dom who was the one who programmed the key for me when I purchased it from your store. He had good customer service, unlike Ken. Will provide an update to review as soon as I get a resolution either way. read more

If I could give zero stars I would. I brought a key fob in to be programmed for my truck. After 30 min of trying the guy said my battery was too dead and gave me till the end of the day to get it checked out. They charged me $60. Auto Zone confirmed my truck battery was perfect. Went back to Cothrons and they tried again for another 30 min yet still could not program it. I asked for my money back and he refused, wouldn't even program it again if I brought in a new key fob, said I would have to pay the amount again. Really?? How do I know if its my fob or your faulty equipment!? Located another locksmith who was able to program my fob in 5 min. Cothrons is a scam and the guy who helped us is rude. I had to call my bank and file a dispute. read more

Cothron's is AMAZING!! They are completely focused on delivering excellent customer service and the highest level of customer satisfaction. We were having our locks all changed and we had a problem when the glass shattered on one our older doors due to some issues with putting in the lock. Cothron's was so great and they took full responsibility to get it fixed. They sent out a new locksmith who fixed the original problem, which I wasn't sure could be fixed, but he did it. Also, the glass replacement crews was amazing, as they had to not only replace the glass, the but trim around the glass. They even worked on Saturday to ensure that it was done and completed in a timely manner. It was quite a job to get it done and to ensure it looked the same as the other door. They did it and I am SOOOO pleased. I will continue to work with this AWESOME locksmith and would highly recommend them to anyone. A HUGE THANK YOU to the team that made it happen....Terry, Lane, Mark, Albert and Tony, and my apologies if I left someone out! THANK YOU again!!! I will never use another lock company! THANKS, read more