Quality auto shop! Had a very honest and genuine experience here. Ty is super knowledgeable and communicates efficiently. Her customer service is amazing! I felt like they had my best interest at heart and gave me the right perspective regarding my aging vehicle. I've been to other shops who just try to slap a bandaid on issues just for additional ones to rise up. 10/10 recommend! read more

Terrible service and complete denial of responsibility. I will never come back here and do not recommend this shop to anyone. On May 20th, we brought our Ford Transit-250 to this shop due to a coolant leak. During the repair process, they raised the price four times: first about $1,100, then $1,800, then $2,400, and finally charged us $3,084.52. We were able to pick up the vehicle only on May 23rd, but it immediately broke down just a few minutes later. The shop was closed for three days and only performed diagnostics on May 27th. After that, there were disputes, complete denial of any responsibility, and refusal to cover the damages. They then tried to charge us an additional $4,651.70 for a transmission replacement, claiming this was a new issue unrelated to their work. We were only able to retrieve the vehicle on May 29th, and today, June 2nd, we are finally starting the real repairs at another shop. During all this time, our business has been incurring losses due to the vehicle downtime. An independent evaluation confirmed that the exhaust manifold bolts were left loose during their repair, causing significant exhaust leaks and possible thread damage. The report also found oil leaks from both valve cover gaskets, transmission failure, and the "Check Engine" light on - all of which appeared immediately after their repair. I have sent an official demand letter to the shop requesting compensation for the damages. If my demands are not met, I will file a lawsuit and will definitely obtain compensation. In court, I will seek a much higher amount, including business losses, legal costs, and compensation for moral damages. This shop not only failed to fix the problem but also wasted almost two weeks of our time, caused business losses, and is trying to avoid responsibility. Don't waste your time and money here. read more

Auburn Auto Services - Independent inspection after work by Auburn Auto Services. - Auto Repair Near Me - Sacramento, California

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This place is amazing. I had to take my car here because it was under warranty from Carvana. FYI, do not buy a car from Carvana. Luckily, I was under the warranty still within the three days that I had purchased the vehicle I felt a shaking in the steering wheel and I knew it was not normal so I utilize the warranty luckily since they only give you a 30 day warranty and I understand now why because Carvana's cars are BS This was one of the places that was covered and that they recommended on caravans list. Which I'm glad they sent me here because they were so awesome! Nam is amazing! He has excellent customer service really took the time to explain what was going on and also agreed that there was something wrong so they kept my car for a few days to test out the shaking in the steering wheel that was occurring and sure enough the car needed a new transmission. So they ended up doing the work replaced my transmission which luckily was under warranty, so I did not have to pay for anything. This was almost a year ago and my car is running great. I was a little skeptical because I know transmission is a big issue and wasn't sure how well they would do but they took really good care of me and my car. I would definitely recommend this place. They are honest, hard-working people and will not rip you off very communicative as well. read more

Auburn Auto Services - Auto Repair Near Me - Sacramento, California

We were in Carmichael for Thanksgiving when my truck started making a squealing noise. Not knowing anyone in the area who knew a good mechanic, I turned to Yelp. The first place I called couldn't get us in so next on the list was Auburn Auto. Thai was the extremely knowledgeable young woman who helped us. Unfortunately they didn't have the part we needed and neither did anyone else. She called across the country looking for the specific part but it was on back order. It took a few weeks to get the part in but as soon as it was there, Thai called and had me bring the truck over. They had it fixed the same day. Thai and company were absolutely wonderful. She knew we were in a bad position and did everything she could to remedy it. My husband had to go back home after Thanksgiving but I was able to stay with our daughter. I cannot recommend Auburn Auto enough! They did a fantastic job, their communication was great and their prices arereasonable. Thai went above and beyond for us and that's almost impossible to find these days! read more

TLDR: Honest Shop & Great Service What happened: My fiancé and I brought our car there for a repair on the suspension. Through no fault of their own, they received a faulty part and once it was installed, it damaged other parts of the car. Nam and his team went above and beyond to make it right. They replaced and repaired everything that was damaged in the car at no cost to me and insured all their repairs. They also paid for my rental while my car was in the shop. They prioritized the repairs and took full responsibility. They demonstrated integrity and fantastic customer service. I would recommend them empathically read more

I think everybody hopes to find a mechanic they trust. It's harder than it seems. But Nam, and Auburn Auto, are the best. We used to take our cars elsewhere: the dealership, a mechanic down the street, chain shops, but it never felt like we were a priority or, even, really valued. That is so, so different now. So glad to be their customer and so thankful that we found them. read more

Found this place by chance. Check engine light came on the Jeep and I took it here and I'm glad that I did as they are Friendly, Professional and made me feel like they will solve the issues properly and they did and boy was it an issue- Blpwn Head gasket n a few other things. Luckily still under warranty so that was a blessing as well. They kept me in the loop as far as progress in repairs and explained to me all the things that needed to be done and why. Honestly it's great place to bring your car and feel confident that it will be fixed right. read more

We had the best experience with this auto service not only were they extremely kind and accommodating to my family they were fast and so communicative. We were traveling from out of town when our check engine light came on and luckily they took our warranty through Carvana and fixed the issue without hesitation. I needed to nurse my twin babies and they let me know they had an office for more privacy so I could do so. I can't recommend them enough. Genuinely one of the best experiences with an auto service. read more

I brought my truck in because antifreeze was all over my driveway under my truck and when i turned on the heater my whole truck smelled like antifreeze. They did a full inspection and sent me pics of the leaking heater core and water pump. They contacted my extended warranty company for me and got it covered. They not only saved me time but they saved me a-lot of money by taking the time to do that for me. They sent me pics of the damage and talked me through what needed to happen. They were all so knowledgeable and nice. They didn't push anything unnecessary on me. Great customer service and I'm very happy with the outcome. I will never go back to the dealership because they are so much more expensive and because they couldn't diagnose the problem with the heatercore. I will take it here from now on. read more

Auburn Auto Services - How it started - Auto Repair Near Me - Sacramento, California

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Thank-you Nam T. and everyone else at Auburn Auto Services! Five stars again for Auburn! When my driver-side window made a crunching sound and got stuck inside the door in the down position at 4 PM, they investigated, called me with a quote and made the repair to the regulator and motor and had the family vehicle ready to return to me the next day by 1PM. And they loaned me a car to drive while they fixed mine! Thanks again guys! Auburn Auto has been one of the greatest discoveries my family has made since moving to Sacramento. Auburn Auto Services has taken care of all car repairs and maintenance for my family since we moved to Sacremento in mid-2022. I highly recommend them to anyone who needs repairs or maintenance based on my experiences with them doing all the work on our low-mileage out-of-warranty but much beloved dark gray Chrysler van. Regular maintenance has always been done quickly, and always finished at the time agreed upon. Repairs are also always handled professionally with an estimate and prompt repair. They have always offered me the loan of a car while they work on mine, which my family appreciates very much! It saves us time and money from having to rent a car; the money savings alone make a difference of course, but the hassle of renting a vehicle can consume three or four hours of time. We'll continue to bring our vehicle to Nam and the guys at Auburn since we've never had a better experience with car maintenance and repair than with these guys. Highly recommended! read more

I had such a great experience here as a first-time walk-in customer. Nam, the owner, went above and beyond to help me right away--even on short notice. I needed three belts replaced under the hood, and not only did he offer me a fair price, but he also had everything done within two hours. It's rare to find a shop that's honest, efficient, and truly cares about its customers. I'm so grateful I found this place and will definitely be coming back for future maintenance. Highly recommend! read more

Ive been coming to Auburn Auto Services for almost 3 years now and it's been nothing but amazing customer service and honesty. Nam and his crew always take care of me and my car! Thank you again Nam read more

I came in with a non functional AC and an overheating issue and had been quoted almost $1,200 dollars by another shop to fix the problems. AAS properly diagnosed the issues plaguing my beloved road trip machine and save me nearly $700 by finding the actual causes of my issues and not tryong to sell me on repairs I didn't need. I went in at 10am and they told me they would try to get me a repair plan before they closed for they day because they were abosolutly SLAMMED with business. I went home and got a call at 1:30PM outlining the problems they found, the solutions they reccomended and the cost for the repairs. After agreeing to the repairs they called me back around 3PM to tell me the work was complete. I picked up my car and drove around for a little over half and hour to make sure the issues were fixed and was very happy to see that my car was back in great shape again. I will most certainly be going here again in the future. Honest service, competitive pricing and fast runaround is exactly what I am looking for in any business, especially one that keeps me on the road. read more

I had an A/C and cooling fan issue and Nam was able to get it in and fix it quickly. It's tough to find a mechanic who is honest and caring nowadays so if you're looking for a place that goes above and beyond service I would highly suggest Auburn Auto Services and Nam and his crew. Thank you! read more

Today we where on our way to Tahoe and our F250 truck had a code. We stopped at this service auto. Despite them being overwhelmed busy the service manager Nam Truong helped us to get back on the road. We are very pleased with their customer service, Nam was very patient and and listened carefully to our concerns. Thank you very much and we appreciate your service. read more

I had been hearing a noise coming from the transmission of my car. I also had an an oil leak at the turbo. I took my car to Nam at Auburn Auto Services, and not only did I have those problems, but I also had an oil leak at my oil pan and the timing chain cover. He also said I had a knock in my engine! All of which Pep Boys failed to tell me the 4 different times I took my car there for help!! Turns out I needed my motor replaced! Nam was awesome!! Once the motor came in, it took him a whole 2 days to completely replace my motor!! Not only that, but he gave me a 3 year/36,000 mile warranty to go along with it! Nam was a life saver because had he not found these problems and fixed them, I would have ended up screwed!! I will definitely be coming back for any car problems I have that I can't easily fix myself!! read more

Had my 2018 Hyundai Elantra towed to the dealership in February 2025. I was told that my timing belt needed to be replaced but it would cost me $4500. Not willing to pay that amount, I decided to look up auto shops in my area. Auburn Auto Services was the first shop that came up in my search engine and I noticed this place had nothing but 5 star reviews so I decided to give them a call. I spoke to Nam Monday afternoon and was given a quote in less than two hours. I had my car towed the next day and they begin working on my car. After replacing the timing chain, I got a call saying the cam and crank shaft was the actual issue (which means Hyundai misdiagnosed my car). Although it took a few weeks for my car to get fixed, Nam was in constant communication with me giving me updates regularly, the price was extremely reasonable, the warranty was great and my car is running like a brand new car. Auburn Auto will now be my go to shop whenever I need my car fixed. I recommend them to anyone that needs their car fixed. They deserve more than 5 stars read more

I brought my 2013 Honda Civic to Nam at Auburn Auto Services because there was an unusual noise when making turns and it also was making noises when accelerating. I live about 30 minutes away from this shop but because of the online reviews I read about how good Nam was at diagnosing car issues, I made the drive over and after having my car repaired by Nam and his team, I am now so relieved that I made that decision! Throughout the whole process from diagnosing, to giving me options on repair/replacement, to just giving me periodic updates, Nam called me personally and let me know how the repairs were going and what the timelines were going to be. Personally, I prefer when a shop takes their time to do their thing because as an apprentice auto mechanic, I know that rushing things causes the most issues. I never felt pressured to do any repairs and I knew Nam was honest when he recommended future maintenance. My car now drives like new! It's so smooth and I can tell Nam and his team did a great job on the repairs on the exhaust and axle, and replacement of the motor mounts. I only wish Auburn Auto Services was closer to me so I can bring my car there from now on. I did tell Nam that for any future non-regular maintenance items, I will be bringing my cars to him. Thank you again Nam and the whole team at Auburn Auto Services! read more

They were incredibly helpful. I've been having an issue with my car I couldn't identify, and finally identified it. Since I'm working this all through insurance, they were quite willing to work with me on that. We couldn't replace the part right away, but they were quite affordable. I'd absolutely come back to them if something happens again. Tl;dr - they were great and I would recommend this mechanic to others! read more

2nd time brining my car in..this time for a coolant leak. They were able to fix it in an hour. Their customer service is great and they're honest mechanics. They're my go to for car repairs. read more

These guys are my new home for all my vehicles! Excellent customer service. Communicative, TRUSTworthy, knowledgeable. I'll take my vehicles no where else! read more

Auburn Auto Service is a top notch auto repair shop. Nam was great to work with while my car was getting work done. They value their customers and get you scheduled for service right away. Great customer service and always kept me in the loop. read more

Honest, kind, and caring owner. I will most definitely do future business here. Funny thing is, I accidentally ran into this business's information, glad I did! read more

To me, these guys are the best mechanics in the Sacramento area. For those who want to cut to the chase - they are good, fair and honest; and should be at the top of the short list of great mechanics for anyone living in the Sacramento area. Here's why I feel this way. I had a nightmare scenario, I live 9 hours away, I was passing through for work and had a meeting up north later in the evening when my car (2016 Camry) started to die on the freeway. I'd purchased my car through Carvana and got the extended warranty. so I called for road side assistance then set out to find a mech in the area that does warranty work for Carvana - these guys were the closest but closed for the night along with everyone else. I had my car towed there that night, not knowing what to expect the next morning. The next morning I was supposed to be driving down to San Diego for a critical business function the following day, that could not be missed. I was mentally preparing myself for renting a car to make sure made my San Diego meeting. First thing in the morning, they put a rush on my vehicle, handled the entire warranty situation and went above and beyond the entire time to help ease my situation in any way they could. Mind you, they diagnosed my situation quickly (wiring harness problems) but they had me back on the road even before my motel's noon check-out time. If I could give them 100 stars I absolutely would! I just wish these guys were in my hometown or anywhere remotely close by. They'd be my shop for life and I'd send everyone I could to them. read more

this place is amazing i was in the process of moving from my apartment an my car was going from cold to hot and i was literally stuck so i pulled in there establishment with hope and a prayer an not only did they approach me with the most kind greeting, they also did every thing in there possibly to see what was wrong. i wana say thank you to this place for fixing my situation immediately an getting me back on the road. i was literally in the worst situation an they got me back on the road with the most pure an respectable intent.. they are the real deal an only wana see you win !!!! really wana thank you guys an no i do not know this place at all i never been there but i'm really glad i pulled into there lot .. read more

My Subaru WRX had an intermittent coolant leak that had been driving me crazy for months. Got a recommendation for this shop from Red Star next door. Nam and Tran got me in and diagnosed it same day, and replaced the two leaking hoses the same afternoon. It was ready to go same day. Professional, courteous, speedy but quality work. Excellent price. Will be taking all my general automotive work here in the future. Thanks guys. read more

Auto Zone recommended this shop when I did a diagnostic on my car. The engine light was lit and it was the Oxygen Sensor. I called and spoke with Nam and explained the necessity to quickly complete as I was having surgery on Wednesday. Nam was very empathetic towards my situation and fixed my car quickly. Nam is a warm and kind man. I will take my car to this shop again , if needed! read more

I've had these guys work in my car a few times and they've always been A1 with service and communication. I have my warranty through silverock and I wouldn't take my vehicle anywhere else. Nam is great and I would refer these mechanics anytime. Thank fellas for all the hard work I appreciate it. read more

This Place is awesome! Saved me from a huge loss and helped when they didn't have to. I bought a car off Craigslist and got scammed. I literally didn't make it 10 minutes up the road and smoke started billowing out of the engine. Luckily I pulled into this shop. The owner jumped right on it and helped figure out the problem. Of course it was a disaster. I was just going to give up the car and take the loss. He said he would take the car and try to fix it. I pretty much just thought it was a complete loss and moved on. Not even a week later he called. Completely fixed car and it's running strong. He put alot of work and time into getting it running. Charged me a fair price and gave me a year warranty on his work. Also referred me to good smog place. After getting scammed on Craigslist it's nice to know good people are still out there. If you're looking for a professional honest place that actually care about you and your car , look no more. read more

My car flipped over near mountain rose, I got my car one week later in Sacramento, the break didn't work well. Gentlemen at Auburn Auto Service help me to fix it just before they close. and they said it is for free! For free! They said they are happy to hear my family was ok in that flip over accident. I feel so warm to talk to folks at Auburn, they are all good hearts! Thank you! Wish you the best! read more

My car broke down on a camping trip. Nam, Ed and others worked with care to diagnose electrical problems and ensure timely repairs, which were fully covered by Carvana's warranty provider. Additional issues with the car were identified and repaired under warranty, saving me money down the road. Repairs performed were thorough and effective. Communication from the shop was outstanding at every step of the way, and coordinating pick-up was easy. I also enjoyed the personable staff, and felt they sincerely care to help. I hope to revisit them for regular maintenance whenever I'm traveling through Sacramento. Thank you Auburn Auto!! read more

I had been to 3 previous auto service locations, they all gave slightly different remedies so I was still suspicious of their solutions. A neighbor recommended Auburn. I was treated so professionally, with exact technical information and cost effective repairs. Unprecedented for an auto repair experience. I'm blown away, I'll never go anywhere for another auto repair. read more

Awesome! Fair and excellent price for my car repairs. My 2002 Lexus sc430 needs a lot of maintenance work. It's old and with 120,000 miles means shelling out a lot of cash but this didn't hurt as bad as I thought. It's definitely far less than Lexus dealers and less than my regular mechanic. I've been going here since they first open. I feel so bad that I'm not going to see my regular mechanic... I feel like I'm having an affair. lol I feel so guilty. But I got to do what I got to do. I got to save money. Thank you Daily! read more

I was referred to this shop by my boss that recently had work done here. Nam took really good care of me. My car had overheated on the freeway on Father's Day so I had to wait until Monday to have my car towed. He was friendly and reassuring over the phone. An hour from having my car towed he called me and identified the problem and provided a fair and reasonable estimate. He said my car would be ready the same day. I was shocked by the quick turnaround. I had to have two heater hoses replaced. While there he mentioned I was due for an oil change which I was fully aware of so I had him take care of that as well as replace signal lights that were out which I was also aware of. When I picked up my car he showed me the broken heater hoses and explained to me where they were broken. My car is fairly old it's a 2009 Buick Enclave so he said it's just something that happens as cars get old. All in all...excellent customer service, friendly, efficient and honest. I'll definitely be taking my car back as I have other issues that need to be taken care if. read more

Great service. Told us what day our part would come in then would call us and did. This was the car a Carvana warranty and handled it professionally. Done on time and the job was perfect. Came back clean . read more

Quick, efficient and awesome!! They just opened so they definitely try and go above and beyond for their service! Plus they do not try, push or go out of their way to sell you something that you don't necessarily need like other places. Diagnostics or. Quick oil change, this place does it all, plus you get to save a buck, it's not a huge difference but saving one dollar is better then none!! Daily is very professional and well informed! read more

nam is the best !!!!there is no one better than this guy nam he calls you he texts back even if its midnight !!!!, i have had 2 of my cars done by him and his team so far there only on the road still because of nam and his team ! nam will tell you how it is do will not up sell anything to you at all he will only tell you have you need to get it fix right and tell you what you should do next to void the next high cost fix by do a lil care to the car! when you get to his shop you will see how busy they are and how much time he will spend talking to you about the car most shops dont care what you say or think nam will listen and get it right!!! trust him THERE NO GAMES HERE AT THIS SHOP NO OVER SELLING YOU NO BS THIS IS A MUST GO FOR ANT REPAIRS ! I HAVE SUCH A HARD TIME LEAVING MY CAR ANYWHERE BUT WITH NAM I KNOW HE WILL DO IT RIGHT AND TAKE CARE OF YOU LIKE A HUMAN SHOULD ! NOT MANY SHOPS AROUND LIKE THIS SO DONT WAIT GO SEE NAM AND TELL ME MATTHEW REVIEW IS WHAT GOT YOU IN THE DOORS read more

Auburn Auto Services is a great help with pretty much any problem or an upgrade project you may have for your car! Excellent pricing and no empty promises! Highly recommend to everyone! read more

These guys are great! You can count on them to be honest & are super reasonable. We take all our vehicles to them because they take such good care of us! Wouldn't go anywhere else! Thank you Tran read more