My fully-disabled parent had an appointment scheduled to follow up an MRI. Well, as fate would have…read moreit, the MRI got scheduled for the same day, 5 hours later. Obviously, we can't review MRI results for an MRI that hasn't happened, so I contacted the office to reschedule. I left a message with the answering service, then left several voicemails (during office hours) explaining the need to reschedule and reason, over the course of a week. When I received no response to those I even emailed through the website. No response. So a little over 24 hours before the scheduled appointment I left another office hours voicemail explaining that since I haven't heard from anyone it would be best to just cancel. The next day I received an automated message that we missed our appointment. Is this a medical practice that literally has no one checking voicemail? I am the full-time caretaker for two profoundly disabled individuals. I deal with medical appointments, doctors offices, and specialists all the time. I also have two full-time jobs, and work seven days a week to provide for those individuals. The stack of b.s. I deal with daily is sky high. The last thing I need is one provider's office adding one more thing to that stack. Caretaking someone with advanced dementia means a need for results in a reasonable amount of time, especially since medication changes are frequent. I can't wait months to forever to not hear from a provider with important medical information. So I contacted insurance, found NE Neurological, who got us in next month. Just putting that out there for anyone also in need of a responsive specialist for a loved one.

I see Dr. Sadasivan for migraines. I have been a migraine sufferer for 13 years and have cycled…read morethrough many neurologists. She is the first who isn't pushing unnecessary medications and truly cares. I love our conversations, she's funny which a great distraction while she's putting needles in my head. I would and have recommended her to every migraine sufferer I meet, I even carry her cards in my car to hand out. She's my most favorite doctor of all time. The rest of the staff is super sweet and helpful as well.

What's joke, Dr Noonan should not be practicing medicine. Terrible bedside manner, brushed off my…read moreconcerns then told me to go buy a 6k pair of hearing aids, she should lose her licenses

Dr. Katherine Noonan discovered that I had a CSF leak when I went to see her about a stuffy ear…read more She is warm and caring, as well as extremely competent as a physician. I am so grateful to her for both diagnosing and treating me in the

I had great care there from the minute I walked in the door. Great staff, very friendly, competent…read moreand warm. Every single person I interacted with on the phone or in person was highly engaged. Even difficult situations I observed with some patients having issues with not having their required paperwork or being non-compliant with pre-op procedures; everyone was handled professionally, with practicality and with their safety in mind. Really beautiful people and a dedicated team that shines. My procedure, which I had been dreading, was over in a breeze and I had top notch care.

I don't care what kind of procedure youre going through, anytime you need to go under anesthesia I…read morefeel anyone would be concerned. From the minute, I walked in I was greeted by a wonderful lady who took all my information not long after I got checked in by another young lady who was absolutely amazing as well. Not long after that I got called in for my procedure. The entire team That I met, helped me feel comfortable no anxiety. The procedure was painless. I would give them 10 stars if I could. Thank you very much.

Hello, I am writing…read morethis message because I feel that you have failed me as my Primary Care Provider. I have seen you or your NP, Mr. Abraham Ballah for my current condition with my back pain. The medication prescribed has been helping to get my pain from level 8 to level 5. An x-ray was ordered on the day that I saw Mr. Ballah. No one reached out to me to tell me my results. On 9/9 I left my job in an ambulance to the Emergency Department because of the pain in my back. The ED doctor suggested an MRI to see the Spine Center. The MRI was done on 9/8. However, the MRI was not read by the time of my appointment at the Spine Center with Jason Langlois, PA. on 9/18. It was a wasted appointment. I faxed my paperwork for PLML. You then referred me to the Spine Center to sign off on my PLML paperwork. Upon contacting the Spine Center, I was told that they do not sign off of PLML paperwork. I was also told by the representative that my PCP is supposed to help me with this. I spoke to the Dr. Chen at my appointment at the Spine Center on 10/18 about helping me with the PLML paperwork, and she told me that she has not ever done that. You, Dr. Semaan have basically dusted your hands with my care about my back situation once I saw the Spine Center on 9/18. I have been out of work since 9/9 due to my condition. My financial income has been severely my ability to pay my medical bills and caused a great deal of anxiety as well as bad mental health. I am unable to go back to work until a doctor listens to me. You, Dr. Semaan are my primary doctor. Which means to me that you are the doctor that should be my first PATIENT ADVOCATE! The person that referred you to me has left your care due to your poor bed side manner and lack of care for your patients. I will need to find another provider. I will be cancelling all future appointments. Very Disappointed, Ugeana Grant

Dr Rita Seeman is an outstanding family practice doctor. She care for her patients…read more Her nurse Danielle amazing services. The office staff are the most horrendous, unhearted people I met. They never smile, or make an attempt to assist a patient's when they need to change an appointment for x or y reason. Not sure why they work there. A better and supportive staff should be provided for Dr. Seeman. Her staff does not support her kindness!!

Don't do it - just don't! While the doctors and care team…read moreare fine, the front office has been a disorganized mess for years. My wife booked an appointment with them on a holiday. She received a reminder about the appointment a few days prior. When she arrived at the office, it was closed for the holiday. The foolish response from the front desk was that a third party sends the reminders. What she neglected to recall is that the front desk makes the appointments. Today, my sons went for appointments. One son just had a minor surgery a month ago and made the follow-up appointment. When they arrived, they said that they didn't have a record for either of them AND that they didn't have their appointments in their system. They looked a bit more and realized that they had their files and their appointments on their old system which they started using last August. They would not be seen today. AGAIN, what they're neglecting to realize is that they made the mistake because the appointments were made in December, after they moved to the new system. Do yourself a favor and go somewhere else.

Meghan Monk, PA helped me considerably with about 40 seborrheic keratoses on my back. I…read moreappreciated her knowledgeable care for my condition, eradicating them over 3-4 visits.

Dr Hazen was my fathers doctor and her care was unwavering. She was able to coordinate his care in…read morea numder of settings to ensure he got the best medical interventions. Her follow through was always patient centered, and time of day was never limited by her office hours. Her general practitioner credentials supercedes any expectation that that a specialist can bring in coordinating a patients care.

Dr. Hazen is simply wonderful. I believe her practice is now closed; however should she be taking…read morenew patients, I cannot recommend a physician more highly. She is personable, you can get in touch with her by phone or email at almost any time, and she goes far above and beyond what is expected to provide good medical care and advice. She is truly a gem.

I put in a call to back to health chiropractic to return after two pregnancy losses and a pregnancy…read moreand birth that left me hospitalized a majority of the time. I initially was informed they had moved and were at a new location. I was not happy about this as Worcester was already a haul from Whitinsville and shrewsbury was even further. In addition the chiropractor I formulated my care plan with no longer worked for them. I initially put in an appointment and my son ended up getting a head injury that caused me to miss it. They rebooked me without asking, then I called to ask to verify exactly what I had on my account as I knew it was a substantial amount. I asked them when I booked the original appointment and they told me they had to ask billing and they'd call me back. I asked them again when I cancelled, same response. The. I placed a call Monday 5/6/24 solely asking for the balance, and they said the system was down they had to restart they'd call me back in 5 minutes, at 4:27. One hour later I call back, and am again told billing has to call back with that information. Today 5/8/24 at 9:34 am I receive a phone call informing me $981 is remaining in my account. As I begin to request that money be refunded, they interrupt me "they don't usually give credits back" to which I respond "you have to return credits for services not tendered, and not under the main agreements of my care plan, you guys have moved and no longer have Dr Serena" at which point I was asked by Christine "are you done?" In disbelief I sat in silence on the phone for 30 seconds and she rudely began to say "as I said we don't return credits" and I responded "that was a completely inappropriate and inflammatory way to respond, unbelievable." to which she hung up on. I attempted two call backs at 9:36am and 9:43am which went unanswered. Dr Serena is amazing. She made me feel so comfortable and I adored her. Where as the couple times I saw Dr. Cotter years ago he didn't. Back to health always had substantial staffing from my first appointment in 2014 with their original owner, up until I saw Dr Serena. Now it is just Dr cotter. For lack of response and productive communication I am forced to put in a small claims case at Worcester courthouse, and I have written this complaint so that no one has to endure what I am at this moment with this office.

I visited Dr. Brittany Falcone at Back to Health Chiropractic as recommended by my midwife two…read moreweeks ago. I have had bad sciatica since the second trimester but was too nervous to go at first. I decided to make an appointment and I am so glad I did. Dr. Brittany was absolutely amazing and so comforting, she explained everything in complete detail before doing anything. I felt as ease in her hands. After a complete body assessment and explaining everything she adjusted me with a few different techniques and I was told to ice 1-2x when I got home. I felt amazing and couldn't believe I wait this long to make an appointment. I am now continuing with weekly adjustments until I deliver to keep everything in alignment as recommended by Dr. Brittany, and I look forward to every appointment I have with her. I have, and would recommend Dr. Brittany to all my pregnant friends and family and anyone else.

Very helpful and caring. Shanna goes out of her way to make one feel comfortable and at ease.read more

Nicole was my esthetician and I'm glad I met her! She was so sweet and made me feel at ease when I…read morearrived a little late due to traffic. We had an awesome conversation as she performed my dermaplane. I decided to add on a mini-HydraFacial session with a glycolic peel at an EXTREMELY reasonable price. At the end she recommended a few products and I happily purchased a retinol she suggested. I cannot wait to use it! My face is glowing right now and it's all thanks to Nicole. I'll be seeing her again soon! Highly recommend!