Marcus is our man. He was patient and knowledgeable about the 2017 Q5's. I highly recommend him. It's a tough job selling cars and buying. But, he made us feel comfortable during the buying process and we don't have any regrets. read more

Bought a 2017 A4 a couple of weeks ago. Salesman was Ryan who was very knowledgeable, helpful and enthusiastic. After the sale he always followed through with all questions that I had. Also the experience with the dealership was a positive one. I highly recommend this dealership for their expertise in putting a deal together and especially Ryan for taking the anxiety out of what is usually a not so pleasant experience.. read more

I will echo what I have seen repeated here. This is by far the best service department I have ever been to for any car dealership. Michael and his colleagues are excellent. They are professionals In every respect. You will feel taken care of from the moment you pull up till the time your vehicle is ready. Finally a first class service department. read more

We recently decided to go completely electric with respect to the cars we drive. My wife has a Tesla which she has driven for 4 years, so we naturally looked at the Model X as a possible candidate. I did some research and finally decided the Audi e-tron SUV was the way to go. You build your car online and are given a general idea as to when it will arrive in your area. I got a call from the dealership advising me that an e-tron was on the premises and we could drive by and have a look. Our salesman was Brent Atkinson and he immediately took us over to an e-tron for our inspection. The car is more than remarkable and reflects the 5 years Audi spend designing it from the ground-up. Brent called us several days later and said the dealership had acquired an Edition One (essentially a limited edition car-one of roughly 999 built) e-tron and asked whether we would like to look at it. We drove the car and immediately decided that we would take it. Everything was concluded in the space of a couple of hours and, because we were leaving 3 days later on a trip, the dealership agreed to keep the car in storage for us. When we returned to pick up the car, Brent had it completely detailed and spent roughly an hour or more explaining all the features to us. It was absolutely clear that he was completely familiar with every aspect of the car. He made himself available after the purchase to answer any additional questions (there were a number) and went out of his way to obtain requested information for us. This dealership prides itself on its relationships with its customers and they make the process of acquiring an automobile seamless. read more

I just purchased my new beautiful audi A4 quattro, this has been my dream car for years, goinig in I didnot know what to expect, especially given my recent histroy. Arriving there I met Douglas, not only was he kind, he was extremely knowledgable about all of the cars, and not just told me but showed me all aspects/features of what this car is fully capable of. When sitting down they did not feed me any bs or try and take advantage of me in any way, there honesty was greatly apprecitated. They worked hours on end to make sure I got the best deal possible and that my happiness was put first and fore most. it was nice to actaully go to a place where someones puts the customer before his on needs. I would recommend anyone who is in the market for an Audi to come and at the very least stop by Audi of Concord. Douglas got me my dream car, I am fully confident they he can do the same for you!! read more

3 years after buying my Q7 TDI there, I still get treated like a new customer every time I bring my car in for service. Free loaner, car wash and the car is always ready on time and done right. Want an Audi? Look no further. These guys are the very best. read more

Had an unpleasant sales experience with Marcus. Had asked whether he could sell me a 2018 A6 with a 20% discount, given that the new model cycle (which is totally revamped) would arrive the following month on their lot. Marcus went to great lengths telling me that Audi never discounts their cars that much, and that I needed to buy a Mercedes, which he considered way inferior cars, to get that sort of discount. Well, the 2019 A6 is here and as per Edmunds the average discount on the 2018 A6 is 25%. Great strategy to declare your potential customer stupid, even more so when the arguments don't hold true, either. Marcus made also all sorts of comments about Mercedes and BMW that didn't seem well informed. He described BMWs as "stiff and sporty", even though car enthusiasts have lamented for a while that BMWs have lost their sporty edge (other than the 2-series perhaps) and described Mercedes as comfort oriented and floaty, just as the current E-class has lost its comfort bias and started to handle very well... Hmm. read more

Howard was such a pleasure to work with. He made the whole process seem less. He was straight forward, listened to our budget requests and made things happen. Jon in the finance department was also great. He was thorough in explaining the contract and answered any questions we had. Would love to purchase our next car with Audi of Concord. Thanks guys!!! read more

I went car shopping with my roommate last week (We were grossly under-dressed). In fact, the BMW people never even came out to talk with us (It reminded me of that movie, Pretty Woman, when the sales girls wouldn't wait on her). Big mistake! Well, it was quite the opposite experience at Audi of Concord. Alex immediately came out to greet us with a smile and a declaration that he was here to help us understand why Audi is great car, show us around their dealership and then assured us that he would not try and sell us anything today. With that short statement, he immediately took the fear of the dreaded high pressure sales pitch out of the equation; i.e. "What do I have to do to put you into a new car today"? We've all heard it before and hate it. Well, it didn't happen here...nothing even close! My roommate and I agreed that we had never had a car shopping experience quite like this one. It was fun, non-pressure and very educational. We learned so much about Audi and other competitors that we were considering. Alex was knowledgeable about the market and NEVER bad-mouthed his competitors. He was truly a "sales consultant" which we appreciated because we knew very little about Audi when we walked in. Because we had just started looking, we told Alex at the end of our visit that we were going to do some homework and that we'd see him again on the weekend to test drive. Two days later, Alex called to see if we had any questions after doing our reseach and asked if we were still planning on coming by on the weekend so he could watch for us; no pressure, just a friendly voice on the phone. On Saturday, we came back to test drive and Alex was working with a couple so we waved at him and hung out until he was finished. Tim, one of the owners, immediately came over to introduce himself and offer two bottles of ice cold water while we waited for Alex. How thoughtful! I could tell you so much more about this experience that would knock your socks off but at the risk of droning on and on, I'll just say "go to this dealer and talk with Alex; you need to experience it for yourself". Alex, Tim, Katrina and the service guys (forgive me for not recalling their names) are WONDERFUL; professional, courteous, sincere and knowledgeable. You can tell that they all love working there and being of service. It was refreshing, to say the least! By the way, Alex did work out a great deal for a new Audi for my roommate! No pressure, no hassle, just a GREAT OVERALL EXPERIENCE! Go see for yourself! read more

Bought myself a Mother's Day present from Audi Concord. They were great! Kyle, Leo and Mike got me out in time to see the Warriors game. I recommend coming here. Thank you for a great experience!!!! read more

Update for my unsatisfactory experience/review: The Service Manager, Scott Hirayama, finally contacted me and apologized for the delay getting back to me. He listened to my story and decided to make it right. We made an appointment to fix the problem with my A3. After conferring with his staff Scott decided that they would change out the thermostat at no cost to me. Very generous offer. When I took my car into the dealership for the repair Scott worked with me personally to ensure the problem was fixed and I was satisfied with the repair. I have never doubted the quality of the work done by Concord Audi and I believe my issue has been resolved. My guess is my original service rep tried to cover his original erroneous diagnosis by saying it was just a coincidence that both the temp sensor and the thermostat went out at the same time so he didn't have to admit he made a mistake. But Scott made it right. My opinion has changed about Concord Audi. Based on Scott's desire to correct my issue and the care he showed I will take my vehicle back to Concord Audi when I need service on my A3. Nice job. read more

This is the absolute best car-buying experience I have ever had. Kaye DaCosta is an exceptional salesperson! She listened to what I was looking for and to the questions that I had about the new 2017 TT. She carefully and confidently answered my questions and when I got there she was patient with me as I learned about the new technology that I would be using. Eddie Martz, the sales manager, partnered with me and Kaye to quickly come to an agreed upon price - no back and forth - just a straight and honest exchange based on the MSRP and True Car information. From that point it just got better and better. The finance manager, Kris Marmol, carefully completed the paperwork so that it was done once, completely and accurately. I had traveled from Sunnyvale and gotten there late near closing and even on his way out and after a long day, Tim Lofano, the General Manager, stopped by simply to shake my hand and thank me for the business. Being an HR Professional, it was clear to me that the culture that the leadership team has built there has produced a high performing team, who work well together and clearly enjoy working with each other. In addition, their internal processes are efficient and save the customer time. I plan on doing business again with this great crew. If you are in the market for a new or used Audi, it is worth the trip to Concord to get a great deal but the clincher is the quality, professional, thoughtful and personal service you receive from this well-trained staff. read more

Came in this morning because the night before I knocked my passenger's side mirror off of my 6 week old A6. backing into my garage. (ouch!) I was expecting to shell out some bucks to get it repaired. The lady at the reception , I didn't get her name, welcomed me and came out to look at the mirror. She said let me get a repair man. She came back with a guy named Yoni. Cool guy. He looked at the mirror and initially he showed me what needed to be replaced and the cost. I was like, ok. I then asked him if he could secure the mirror for my ride home. Not only did he secure it, he actually fixed it. He said "hey I think you're ok". He snapped the pieces together and even got the scratches out. (with a little trick I will not share). Voila! I asked him if I could give him twenty bucks or something and he said, "no...this is what I am here for". Very nice! Yoni is a great guy and took the extra time to fix my car and save me some money. Once again Audi of Concord demonstrated why they are the best in California. Thanks and especially thanks to you Yoni. Keep up the good work. read more

No matter where you are in the Bay Area, I would HIGHLY recommend that you make the trek to Audi of Concord and ask for Michael Molina. I despise the car buying process and used car salesman types. Michael was not this type. Above all things he's a nice person that wants a win-win for you and their business. I had written off Audi after visiting Audi of Livermore, but am so glad I gave Audi another chance after a co-worker told me of the wonderful experience they had in Concord. Aside from Audi, I visited many dealerships in the area looking for my next car. Michael was the best person at all of the dealerships to deal with! Now I'm happily driving my new TT! read more

Just placed an order for a new Audi - what a great experience! From first contact through the test drive and ordering process - the staff I worked with at Audi Concord was hands down the friendliest I've ever encountered. I can't say enough good things about Alex Kludt, the Audi Brand Specialist I worked with; knowledgeable, professional, responsive. He advocated for me throughout the process, and gracefully put up with my many questions. Also enjoyed working with Tim Lofano, the GM. Like Alex, he went out of his way to make me feel at home. Lots of Audi dealerships in the Bay Area - I strongly recommend you give this team the opportunity to earn your business. read more

Chris Montoya is an amazing guy - did his best to give us the best rate and Eddy Martz was excellent and professional. Frank, honest and hands down - Recommended! read more

Great customer service all around wether im going in to buy parts and accesories or going in for service

Everyone at Audi Concord is FANTASTIC!!! I have never purchased a new car, so I was very cautious and nervous about the process. They made me feel so at ease. I highly recommend Chris Montoya and Tim Lofano. They were wonderful. If you're looking for a new car...hands down, this is the place to go!! read more

Evelynn holtz and Katrina from audi concord are AMAZING . I am from lincoln,ca and drove 75 miles just for this car and the customer service I received. I gave evelynn my info in the morning, she got me approved 3 hours later, we started to drive by the time we got to concord which took us almost 2 hours the car was out front, washed and with a full tank of gas. OMG who does that anymore. She copied my info and had me over to Katrina in 30 min. Katrina processed paperwork also in less than 30 min. I was out of that showroom in 1 hour. Evelynn then took her time to go over every detail of the car, I was so happy and excited with all of the bells and whistles. I love, love my 2011 audi q7 tdi. The car was so clean, originally from that dealership so its local and took really good care if it. It had 36000 miles on it for $38500. I will not get another brand of vehicle again. once this one is to the ground I am definitely going back to this dealership and getting me a brand new audi q7 tdi. The diesel is so good and the gas mileage unbelievable. Thanks girls for making my experience a memorable one and introducing me to a forever car. read more

Dan & Ryan were nothing but amazing. They made the whole experience easy and enjoyable! Thanks for helping me with my first set of rings.

Audi Concord was again an incredible experience. Kyle in sales and Eddie in finance couldn't have been better. Kyle made sure to find me the exact far I needed (near fully loaded 2017A4) and Eddie spent a lot of time to find me the best deal. They also stayed 2 hours late to close the deal once I decided I wanted the car. This is my second Audi from this dealership and my fourth overall. I will definitely be back at or before 50,000 miles to trade in for a new one. Definitely have never been happier buying a car than this time. read more

Great things to say about our experience at concord Audi today and over the last few months. We met Kay Dacosta about 2 months ago when we were entertaining the idea of a new car. She gently kept in touch with us as time passed, answering questions and offering her time. Today we met back up with her and happily walked away with a great deal on a beautiful new car. Kaye and the rest of the staff were a pleasure to work with- professional and kind- never pushy. We strongly feel this will be a long lasting relationship with Kaye and the team at Concord Audi! Thank you! read more

This dealership stands behind their work and product. It's a breath of fresh air when you can trust a company, as well as their employees. As a result, I will refer all of my family and friends to this dealership. First class service. read more

Great car buying experience with Ryan this week. I purchased a new Q5 and he was very helpful and professional throughout the entire experience. He spent a lot of time with me before I left the dealership with my new car making sure I knew how to operate everything. Thanks to Ryan and Audi of Concord!! read more

After getting a quote on the phone for a 35k mile service which was just over $900, I took my car in. I was given a different higher price once the service was written up. After I challanged the quote the attendant claimed that it was a software version glitch and lowered the price to the phone quotation. This was during summer so when the first rain came in the fall I noticed that the wipers were still old and leaving a streak so I could hardly see the road. I called to inquire if they should have been replaced as part of a $900 service. The rep claimed that they will only be replaced if necessary and then I have to pay extra. The wipers obviously needed to be replaced and if you read the factory service manual it suggest replacement as part of the 35k service (if needed). So it turns out that I had paid $900 for them to replace the spark plugs and an oil change. I suggest you find a reputable mechanic instead of financing Audi of Concord's glitzy showroom. read more

If I could give ZERO stars, I would. I was given wring information when I scheduled my appointment and the service advisor (Mike Forney) was no help. Although I have an email stating one thing, he had zero empathy or interest in trying to help resolve the situation. The service advisor (Mike) seemed passionate about NOT caring or attempting to help or dig deeper into the situation. This was my first visit to this dealership. VERY disappointed and very poor customer experience. read more

I had a great time with Kyle Sweet. My guy at Audi Concord. I recommend him highly! Thanks again!

Great purchasing experience with Concord Audi so far. My first impression on pricing was that Audi was very rigid and not easy to negotiate with. However, I learned that with the right sales people to work with, you can come to a win win solution for everybody. Alex Kludt was an excellent sales representative to work with and he seemed very knowledgeable about every car on the lot. I assume they have an excellent training program for the sales staff because he was awesome. The General manager Tim Lofano was fantastic as well. He helped me get a great financing deal with some excellent extended coverage packages which he gave me a good price on. Overall great buying experience. Now I just have to see how good the service department is. Coming from Lexus I have high expectations, guess we will see. read more

My experience at Audi of Concord was by far better than any service I received from all of the other dealerships I visited throughout the Bay Area. Mike Molina was a pleasure to work with throughout the entire process and did not pressure me at all. I would definitely recommend this dealership and Mike. read more

Ask for Mike Molina. An amazing experience for my husband and I .. We went to Concord Audi after feeling very frustrated at the Livermore dealership. Mike was very patient and showed us differences in several models and within 30 minutes we were sold. We explained to him that we are not the "back and forth" type with finance. He had one shot and wow... did he do it! Needless to say we drove our new Audi A6 home and we are loving it! read more

Make sure to ask for Douglas Linden!!! Douglas is the best sales person in the place not only did he take the initiative to help us but he took over an hour the first time we went to look at the Q5. The amazing thing that he did was he drove the car first to show us what it could do and man did he, we were sold right then! We ordered our Q5 and waited five months for the car but it was so worth it! We love the car, we love Audi Concord and we love our new family members there too. Douglas even called me each day after to make sure everything was okay with the car and asked if I had any questions. Concord is great and can't wait to do business with them in the future!! Thanks again so much Douglas for everything and making my car buying experience the best! read more

Bought my q5 here about a month ago. No pressure from sales team and finance team whatsoever. I ordered the one I wanted three months back. They sat with me for an hour then to help me decide on all the features I wanted and even advice me against features that I thought I'd want. They make it feel like they really want my business unlike the other Audi dealers in the San Francisco area where I live. I had to BART there to pick up the car but it was worth it. Alex, my sales rep, even went to the station to pick me up. Would recommend this dealership to any folks who want to buy an Audi. read more

Michael Lofano and Chris Montoya made our Audi shopping experience very pleasant. We went around checking out few other dealers before in bay area and none came close to Audi Concord in any manner. After getting vexed with dealers around, me and my wife just decided to give one shot at Audi concord and drove there on Friday evening just to check out if it is any good as reviews. Having shopped around I knew the range I was in and without much haggle we drove back our new 2014 Q5. There was a significant price difference. Dealers in bay area said they CANNOT sell at the price i asked for, it is either you buy at their price or NO. I got a car with even more accessories for price difference in order of K's. To add to the experience, after closing the deal Michael just took us to the Audi accessories window and asked us to pick any item we liked. Me and my wife both picked Audi jackets worth around 90 bucks and hats. I would just recommend anyone wanting to buy a car in bay area to atleast visit Audi Concord once before they close the deal. You may be saving money and also have pleasant over all purchase experience. Thanks Micheal and Chris!!! read more

I recently bought an Audi A6 from Audi Concord. Jon Bruckman (Jon.Bruckman@audiconcord.udccrm.com) was the Audi Concord Internet Sales Specialist who helped me. He did an outstanding job and showed great professionalism and patience in helping me secure the car I wanted at best value. I would buy through him again. Marcus B. read more

I showed up at Audi Concord at 5:25 thinking the Parts and Service group were open late, unfortunately they were closed. I am on a race team that runs an Audi and we needed a simple o-ring to finish the engine and get the car on the trailer headed for the track - it's always a little thing. The head of the service department came out and opened the department and had someone grab the part for me - I am talking about turning the lights back on and lifting the cage for a $2 part - THAT IS EXCEPTIONAL SERVICE! Well done. I worked in Automotive for many years and at one point was the COO for a very large automotive group and I can tell you that I would attempt to hire the two gentleman away in a heartbeat! Customer experiences like that go a long way - thank you again. read more

This review is going to be pretty long because there's a whole host of people that deserve to be noted. This past Sunday, we bought our second vehicle from Audi Concord. The first was a Q5 in 2012 that, after numerous visits to the dealership to test various models with Alex Kludt, my husband built-to-order online then went in to finalize. Alex and Tim Lofano made it an extremely painless process. And a side note - Alex's knowledge of performance vehicles (not just Audis) is so comprehensive it's scary. It was really fun to talk cars with him. Anyway, back to the Q5 - the only hard part was waiting for it to be built and shipped from Germany which took several months. The financing deals were really great (finance and get money off without prepayment penalty), and the staff made the entire deal totally transparent. During our deliberations on which model to get, I fell in love with the Q7. Given I'm the one driving kids (and all their friends and stuff) around, 7 passenger capability was a must. But the timing wasn't right for mine then. So every time I'd take the Q5 in for service (and I'll talk about the awesome service staff in a minute), I'd ask for the Q7 loaner if it was available. Driving it was pure bliss. So this went on for 3 years, with several times my husband looking at buying one as a surprise for me, but the timing just being off and not finding exactly what we wanted. This whole time, he worked with Alex and said he never felt rushed or pressured to make a decision. Now for the service review. Just wow. Buying the prepaid service package is highly recommended, such a better deal. And we've always been given first-class treatment from the time you pull up to the service department and the attendant gets your info to talking with the people inside. We usually work with Larry but have also worked with Michael. They're very friendly and polite, and really good at giving accurate time estimates of when the car will be done. I'm extremely glad that I'll get to have my car serviced here too now. Fast forward to last weekend. Alex is now the pre-owned manager so I knew it was likely I'd be working with someone else. Enter Justin Mynear. I'd seen a pre-owned Q7 online from another Audi dealer and wanted to see if it was possible to get it transferred or if Audi Concord had something similar. Justin explained they don't do transfers for pre-owned, but that if I wanted to discuss what I was looking for, he'd help me find something close and do his best to price-match what I'd seen. He was totally up front about what the specials were, how much commission percentage he could play with to get the price I wanted, and how much we'd get for Audi's loyalty program. We found exactly what I was looking for in a new Q7, but it had to be retrieved from storage. I had an errand to run, so the timing worked out to be perfect. It was waiting when I came back, we took it for a test drive, I loved it, so we headed back to finalize everything. Start to finish, the whole thing, including appraising my old vehicle (a Toyota Sienna which they price-matched with a higher appraisal I'd gotten) and completing the financing with Katrina, took around 3 hours. By the way, Katrina was super nice and I liked how she quickly but thoroughly explained all the various things I was signing. I never once felt that either Justin or Katrina tried to push me into buying anything extra. They explained what something was, how much it cost, and let me decide if I wanted it or not. Very refreshing. Both were fantastic to work with, and just reinforced that I'm glad to be continuing our relationship with such an honest and friendly business. I drove away feeling like I'd made some new friends, which was slightly surreal all things considered (woman alone at a car dealership, at other places I've felt like I need to shower off the slime after the experience). If you're in the market for a new car, or heck, just looking for a fun way to pass time, go check out the cars at Audi Concord. I'm willing to bet you'll have a phenomenal experience. read more

Audi Concord afforded my husband and I with our greatest auto purchasing experience ever. Talk about no pressure! Staff was relaxed, friendly, and supremely competent. We bought our car feeling very confident with the entire experience, as well as the product itself. Especially fantastic was our salesman, Chris Montoya. The greatest part of the process is the commitment Audi Concord has to its fantastic line of vehicles. You are not forgotten once you drive off the lot. Call anytime, and they will answer all your questions, and welcome you back for personal refresher courses in the many features of the car. Go to Audi Concord for a great car and a great staff. read more

I brought a 2008 Acura from Audi of concord, I noticed the 1st day that when doing more then 60 mph on the freeway the hood would be moving, so Audi of concord told me to bring the car back. So I took it back and they thought they had fixed it. Well it wasn't fixed, so I'm tripping off the as is warrenty, and I waited about 2 months before I got so angry that I called them back, so once again I took it back. They looked at and also sent one of the mechanics to drive it on the freeway. He saw what I was talking about. So I would like to Thank the advisor Rolando for going the extra mile in helping to figure out exactly what was wrong. Also thank you Aldo and Tim, I didn't have to act up. Rolando is such a asset to Audi of Concord. I will recommend all of my family and friends when looking for a car, try them 1st. The service I received was great. read more

Went in looking for a good deal on a Q5 and was pleasantly surprise how easy it was. my husband had contacted Evelyn over email so when we arrived she knew exactly what we were looking for. She had a Q5 ready for us to test drive. She was extremely patient with us as we had to come with both our boys a 2 and 4 year old! We were on the fence about getting the smaller engine so she suggested we test drive both so i can see the difference. i was so glad she let us do that because the second i pulled out with the bigger engine i knew i couldn't get the smaller one! After we found the one with all the specks and color we wanted we went over pricing which she made very easy to understand. and we thought she gave us a great deal. after we agreed on the price filling out the paperwork was pretty painless and quick. hubby filled everything out while i took the boys to play in a play area they specifically have for kids. after that Evelyn took extra time to go over different features of the car and even got my key and seat configured to my specif settings all while 2 crazy guys sitting in the back!! we had a great experience and i would highly recommend coming to see Evelyn if you are looking for a new audi. read more

Just had a great experience at Audi Concord picking out a new A3! Kaye Dacosta and Tim Lofano led the way with a world class customer experience. As a first time Audi driver, I couldn't have asked for better service! read more