The most difficult thing about this transaction was the typical nightmare Calif. traffic driving down to Concord from Sacto. on a Saturday; but Audi Concord had the exact car I wanted at a fair price with a fair value on my trade-in (ie don't expect wildly discounted price from their already discount pricing on used car window sticker). My young salesman Ryan Sousa was a pleasure to work with and the free lattes were a plus. Parking is a bit of a hassle as this lot is jammed packed with cars, but then again this was a weekend! The sales team was particularly responsive in helping me get the Sirius XM transferred from my trade-in and the finance dept. was basically in and out as I had already had my cash down/credit union loan arranged. The low-mileage used car I purchased couldn't have been anymore show-room than if I had bought new; but then again, the car really sold itself and I would have bought from Farmer John if he had the same car for sale. read more

I decided to upgrade my car (from a Mazda to an Audi). I of course, went shopping around from all the Audi dealers in the bay area and online.I reached out to Audi Concord via their website and inquired about the A3 Etron. I received a prompt and well itemized email with the pricing options I wanted (which was a great since other local dealers were very cryptic on their response back). This was very helpful to me as I was creating a comparison spreadsheet - comparing the different dealers. Howard Levinson helped me on-line via email promptly and professionally. I came one sunday, unannounced and since he was with another customer, he introduced me to Adrian De Jesus to help me with my inquiries. I was very forthcoming with Adrian on the details of my purchase or lease- from downpayment, miles, monthly payment etc. Adrian in return was very clear, transparent and professional in providing their offers back to me. It took a few weeks for me to make a decision since I wanted to exhaust every buying option I can get to ensure I get the best deal. Adrian followed-up in a respectful way, he answered my questions promptly and clearly. Ive always been turned-off by the car buying experience as salespeople can be pushy and arrogant-- this was not the case with these 2 gentlemen and the people who works at this location. I drove my new car out the lot satisfied with my purchase and experience at this dealership. read more

Disappointed in the service that we received today. We came by looking to test drive an Audi Q7 to potentially buy custom and had a horrible experience. First it took about fifteen minutes to get someone's attention even after going inside asking for help. Then as we were giving our drivers license and information for a test drive I see someone looking at the car we were going to test drive, no problem. But then they get in and take off with a sales person. We were walking out to test drive it as they were about to drive off. Our sales man said oh well I have the key (which he did in his hand) they must have gotten the spare. He said we could wait but he didn't know when they would be back. Well, Concord Audi lost my money as I will custom order a car at another dealership who wants my business. The salesman should've offered another test drive option as there was another on the lot or there shouldn't be spares for that to happen. read more

I had a great experience buying my new Q5! George was our Salesman and he was very knowledgeable and made the process very easy!

Purchased a new 2018 Q5 april 31st. No appointment just walked in, Kyle was there to help us as soon as we got out of the car. He was very patient and helpful both in getting us the right car, and getting a good deal. I'm glad the dealership is willing to work with the customer to get the right car and the right price. read more

I recently leased a new Audi from this dealership. I could not have been more pleased with the experience. From the time I entered Audi Concord, I was treated with courtesy and professionalism. My salesperson, Alex Kludt was committed to making sure I found the car that would meet my needs. Alex, Tim Lofano the General Manager and Katrina Grey the Finance Manager all worked together to make sure my transaction ran smoothly. When I came to pick up my car, Alex spent the time to show me all of the features of the car. He even programed my phone. It's nice to find a dealership that truly cares about their customers. read more

After experiencing an accident which totaled my 7 year old car and enduring car salesmen pitches for two days, Audi Concord made me feel at home. There were no salesmen waiting as I got out of the car or following me around. Jeffrey Fallas was very professional, honest, and friendly. Jeff and his colleagues made me feel at home and I never felt the pressure to sign a contract. I took home a vehicle that I am now loving. Thank you Jeff and the crew at Audi Concord. read more

I had a great experience at Concord Audi! I was dreading dealing with getting a new car and trading mine in. I was shocked at how well I was treated and how wonderfully smooth the whole experience was. I called to ask some questions and was transferred to Cody who not only answered my questions but gave me additional information. He then went the extra mile and called me back (within minutes) with all of the info I had asked for, plus more. When I went in to look, he was very helpful and not pushy at all. Within hours of my initial call, I left with my 2015 Q5! Thanks to Cody and the great team at Concord Audi...I'm already telling everyone how great my experience was! THANKS!!!!! read more

Just purchased the 2017 Q7 tonight - our 2nd Audi purchase. Sergey went above and beyond to make sure we got the car we wanted! Can't say enough great things about these guys. If you're looking for an Audi go to Concord! Best customer service by far. read more

Professional sales team, made the experience fun and no-pressure!

Great service from Raquelle and John! Both friendly and easy to work with. Made the process of buying a new car painless.

My husband and I just purchased a A4 from Concord Audi. The sales assistance was excellent (Erron Jacobs), very knowledgeable, professional, nice and not pushy. We went in twice to test drive the cars, and within 24 hours made a decision to purchase the Q4. They had to locate the exact car I wanted and within one week we were in our new car driving off the lot. Total experience was very pleasant and without hassle. I highly recommend this dealership if you are looking for a car, the Audi is awesome. read more

The entire process of purchasing a car from Audi Concord was a very positive experience. It started with an online inquiry that was promptly and professionally responded to with all the information requested and a direct contact. Sergey was our contact and he extended his services whenever we had the time to visit. Even with just a few emails and phone calls we knew Sergey was listening to our interests and what we needed out of this purchase. My wife and I drove from Vacaville to Concord and met with Sergey. He had a few cars picked out for us and while offering cold water on a hot day, he was extremely patient with us and all of our questions. He never lost focus even when we did and ventured off to other cars not quite in the category of what we had discussed. Sergey sat with us in a beautiful Q5 (we came in looking at Q3s!) and proceeded to educate us on all the technology and comforts of the car. We took a test drive and Sergey continued to point out the features so we could experience them first hand. We reached that point when purchasing a car becomes a stressful experience. Sergey and his team guided us through the process in a professional and 'non-pushy' manner. What truly impressed me is that we did not purchase the car that first day and when we left there was no sense of frustration or disinterest on Sergey's part. He made it clear he was there for us if we had any further questions as we decided on our next steps. Through the week he stayed in touch, kept us apprised of the car's availability. We returned the following weekend and felt welcomed by the Audi team. Sergey had the car set aside in the shade and we had more questions(!) while checking out the car. We decided to purchase the car and through that process we met Jon. Another professional member of the Audi team. Jon spent as much time as needed to go through the financials, options, etc., and listened to all our stories. At one point we were all sharing dog pictures. Once done with the financials, Sergey was once again there to review some paperwork, owner's manuals, and other features of the car. He wasn't done there, he sat with us in the car and patiently went through the entire dashboard and controls of the car. He knew details behind every option in the car which helped us understand and appreciate more about the Audi product. We left feeling quite informed about the car safety and technology features and passenger comforts. I am extremely happy with the purchase and even more impressed with the service provided by Sergey and the Audi Concord team. read more

Let me start by saying I love my Audi, when I purchased it from Concord Audi the ales department was great, not pushy at all. One of the great things about buying a new Audi is the service plan it comes with. Here is why I am only giving them 3 stars. The service department is frustrating! I've taken my car in for service and had to wait patiently while the service rep finished a personal conversation with someone. Ok minor issue, maybe it was a fluke. I called Audi to make a service appointment for new breaks. I clearly told the women who answered the phone that I was making an appointment for breaks, when my husband dropped of my car he told the service two that we were bringing the car in for breaks. We dropped the car off the night before our appointment because we were not going to be able to make it in the morning. When we dropped off the car they said it was fine and they would call us when the car was ready the next day or if there were any other issues. So at 5pm the day of our appointment we had not heard from Audi so we called to find out what the status of our car was. Apparently our service rep called in sick and the person on the phone could not find our paperwork. I asked to speak to a manager and was told the manager had already left for the day. I was transferred to another service rep who then told me that they did a complimentary check and that I needed new breaks. Really?! I know it needs breaks that what I made the app ok they for. I was assured that they would fix the breaks and perform the service that was due first thing the next morning. Come the next day we receive a message saying the vehicle would be ready at 2:30pm. 2:30 came and went, we received a message closer to 4pm saying the car was ready but at this point we could not pick it up because we had plans that we had originally delayed assuming the car would be ready at 2:30. The Audi concord service department needs some training on good customer service. read more

Great dealership, great folks. Spent the day yesterday shopping for a new SUV. Checked out all the brands and dealerships in Concord and Walnut Creek. Came back to Audi Concord and got a super sweet new Q7 at a very fair price. But the most important thing about the process was the customer service we received. JJ, Gavvy, Parker....everyone including the finance manager. The dealership is run like a family, almost a village. All the sales people work together, there was not feeling of a commission based culture. We started working with JJ in the morning and Gavvy, JJ's colleague, ended up handling our deal when we came back. The "Village" babysat our two girls for hours while we test drove, contemplated, vasilated, and finally decided on the right car and the right deal. The deal making was fun, but reasonably transparent. I told them what we had to spend and ultimately they made it work. They worked with us on our trade in value as well to pull the whole thing together. In closing, I highly recommend these guys and loving our new Q7! read more

Kyle Sweet is the man! We just picked up our new Q7 a few weeks ago and he's service was top notch. He was very knowledgable, listened carefully to our needs and didn't ever try to push us into anything. He was very helpful at showing us all options and different price points, then helped us find something that worked perfectly for what we were looking for. He was very attentive and supportive in answer any questions we had. This was my third time getting an Audi and second time at Audi Concord. I would highly recommend their services and especially Kyle Sweet, to anyone that is looking for excellent customer service and piece of mind when making the big car buying decision! read more

My family just left Concord Audi tonight with a CPO A4 Premium Plus Quattro. We could not have asked for a better, faster, more friendly service or process. Erin the Internet Sales Manager was truly exceptional. She came in on her day off to help smooth the whole thing out and there just isn't anyone more genuine anywhere in business. Jackie came with me on the test drive - a gentleman. He did not once make me feel like he was trying to close me or push me on a "deal". that is rare and always a breath of fresh air. Chris in Finance was fast, knowledgeable and highly professional. If other car dealers behaved like this, nobody would ever think twice about car shopping at a dealership. The car is as close to perfect as you can get for a 3 year old car and the price was extremely fair. As a business owner with a large fleet of trucks I would not hesitate to go back to Concord Audi for another family car. Keep doing what you are doing guys. This is the standard that the others should strive for. Thank You. read more

During my research on a new Audi, I came across some yelp reviews for Audi Concord that were surprising in how positive they were. I read through a couple of them and it became clear that customer service was the real goal of this dealership. I was then able to find the exact model and options for the Audi sedan I was interested in at the dealership. I contacted them by email to inquire and received very professional and courteous responses. Once I made the decision to purchase the car, I contacted my sales person, Alex Kludt, who helped me through the process. I had an Audi supplier program discount so I can't comment on those negotiations but I can say that the total deal offered was very good including my trade in (which I had checked on KBB, etc) and other concessions. The finance person was also very nice and not pushy nor gave me a hard sell on their products. The car was detailed and ready for delivery as promised with all the specs and options listed. Alex then spent another 20-30 minutes with me in the car going over the details of the technology system inside including the MMI. I am already a tech guy and had read about all the stuff previously so I can say that he knows his stuff and was very informative. I would highly recommend this dealership for your Audi purchase and Alex as your sales person. Putting customer service first before anything else is a business practice that has always enabled success (ie Nordstrom, Costco, Southwest Airlines, etc) No one can promise you the BEST DEAL EVER but you will get a good deal for the market conditions and excellent customer service. BTW I drove from the southbay to Concord for the car and have no regrets. read more

My wife and I recently made a visit to Audi Concord in search for a new car. We chose to come here because of the above average reviews and Audi Concord did not disappoint. The sales rep that we worked with was excellent and knowledgable. We ended up trading in our old vehicle, and getting repairs made on our 2006 Audi A3 that Audi of San Francisco said would cost close to 8k to fix. They looked into the damage and found out that Audi would cover almost 70% of the repairs. Oh yeah, we also walked out with a brand new Q5. I couldn't ask for a more productive day. read more

I had a great buying experience with Alex at Audi Concord. I was shopping all over the Bay Area for an S4. Alex was on it, followed up with me regularly. He understood what I wanted and worked to get it for me. He knew the product inside and out, which was great. But he also made a point of making the test drive really, really fun. I'd highly recommend the team there. read more

I recently purchased a 2018 Audi A4 from Audi Concord and it was a very wonderful experience. Our sales person, Chris Montoya, was very professional, friendly and helpful. He made sure that there was not a long stretch of back and forth negotiations and explained the costs and numbers precisely and also did a good job of explaining the car's features. The managers were also friendly and made sure that the whole car buying experience went smooth. I would definitely come back here for my next car ! Thanks, Chris. read more

Just leased a new Audi A3 tdi from Audi Concord. It could not have been an easier more pleasant experience! From the initial phone contact, test drive and follow up visits the staff at Audi Concord was absolutely outstanding. A special thank you to Cody Lawrence who was gracious, knowledgeable and helpful throughout the entire process. He stayed after closing hours making sure every detail was in order. Cody made it a real pleasure to do business with Audi Concord. Kudos also to Alex Kludt who offered the same expertise while Cody was away. Last but not least, Katrina Grey made the final signing a breeze. Thanks! read more

Had my car in for service yesterday. The level of professionalism @ Audi Concord is top-notch. Alex F. in service was a pleasure to deal with. Dropped my car off on Monday night. Had it back on Tuesday...serviced and cleaned. Great experience all around. Thanks, Alex! -Kim read more

I purchased a pre-owned car here, and want to recognize Katrina and Leo (in the Finance dep't). The car purchasing process is an onerous one in general, but the knowledge that Katrina shared to help educate me was very much appreciated. Interestingly enough, after I purchased the car, Katrina and Leo were the ones who consistently and quickly followed up with me on my queries. During the sales process, I felt more like a nuisance than a valued customer; however, when I had questions even 6 months after the purchase, Leo was extremely responsive, professional, and courteous, and diligently worked to resolve my issue. If the process only entailed working with them, I would have rated this dealership 5 stars. read more

After having a bad experience at another Audi dealership, it was nice to see that the Concord location was so professional and pleasant to work with. There service people are AWESOME!!!!! read more

These people are great. I just bought a used 2002 TT, had the cluster issue to deal with. They did the work under the court order AND washed the car. When I had trouble starting the car after the cluster repair, they said no problem, ordered another cluster, and said bring it in. Well, after a little research on the web I found out about engine immobilization and second key re-programming-I figured it was partly my mistake-I did not know the second key had to be re-programmed. They said bring it in anyway, and they reviewed everything AND re-programmed the second key-and dang if they didn't wash the car again. No Charge. What a relief to know they are willing to stand up for their work and check it over again, and cover the cost of all that labor. read more

I just put the pedal to the metal on my 2nd Audi and I'm sold! It goes without saying that I love my 2014 All Road but I want to give a shout-out to Alex and the team at Audi Concord. Alex is knowledgable, sharp and friendly and doesn't put on the hard sell. The showroom is warm and inviting and the staff is incredibly cool. If highly recommend Audi Concord, even if you live in SF. It's worth the drive for superb service. read more

My wife and I have always been, and still are, huge fans of German engineered cars and have always liked Audi, especially within the last few years. So, we decided recently to shop around for our A6 and ended up at the doorstep of Audi Concord. First impression? Small lot, small showroom, small staff. Do not let the size fool you! The inventory of cars looked awesome, the showroom was pristine and uncluttered, and the staff was awesome! Alex was our advisor and met us with a smile and a coffee .. good start. As we got to know Alex, we knew that he was a special guy who had our best interest at heart. He went the extra mile, actually many miles to make sure that our experience there was a rewarding one. We have never been happier with a car buying experience or working with such an awesome advisor like Alex! We also found out that Audi Concord will be moving into a much larger facility in the very near future... Alex and the staff deserve this move, and especially the Audi product deserves it. Since meeting Alex, we will not go anywhere else because he is family to us .. something that is rare to find these days. If anyone is looking for an experience like we had and wants to be taken care of like we have, you have to get in touch with Alex at Audi Concord. Audi Concord also has the best Service Department I have seen! The guys there are greatest, and the level of service they provide are second to none!!! read more

What a positive experience - buying a car is a hassle at best and having to deal with the labyrinth of dealers is not fun- Audi concord made this all easy and the buying process enjoyable. From my first interaction on the Internet , the pricing and car features were made clear by Audi concord which enticed me to visit their dealer. At the dealer , I was greeted by Chris Montoya who listened to our needs, was very patient and very easy to deal with. He allowed us a great test drive that really let us get to know the car and get excited about it. Chris knew his Audi features and benefits well while his nice sense of humour broke the ice In Our interaction. Price negotiation was straight forward, thanks manager Eddie , making the process efficient. Jon in finance was good and did not push us into anything we did not need nor want . Chris followed up to make sure all was ok with our new car and to avail himself of future questions. Having bought many cars in life, this was the most positive experience at a car dealer - Audi Concord will be first on my radar for my new second car later this year! I Posted this review before but it didn't take- but good work by Chris , Jon B and all at Audi Concord should be recognised ! read more

Joel is the most friendly and professional sales man I've ever met!Strongly recommend him to everyone！

Justin is an absolute diamond. I had never bought or leased a new car before, and was very skeptical about going to a dealership as I didn't want the high pressure sales tactics car salesmen are known for. Justin quickly allayed my fears and made the whole process painless and actually enjoyable. Most amazingly he listened to what my concerns and questions were and addressed them directly with no vague answers or changes of subject. Admittedly, I didn't have any reservations about getting the car ( I was sold before I went in and then the test-drive made me a true Audi-ite ), the questions I had were regarding financing and options and Justin made it more understandable than I could have hoped for. Once I took delivery of my A6, Justin spent about an hour and a half on a Saturday morning ( prime selling time ) making sure I knew how everything worked and that I was comfortable driving out. He then followed up several times via phone and email to make sure I was still happy and answer any questions I may have had. Also, everyone made a fuss of my 7 year old son and even sent him a "surprise" they had seen him admiring in the accessory section - unprompted. A very nice touch which reflects their attention to detail and making sure you leave happy. The whole experience dispelled the beliefs I had about car dealerships - however I'll keep going back to Justin just in case. Thank you all - I'm still loving my Rocket Ship read more

Audi Concord is good in general! However, they have a big room for improvement! I am a foreign student and I know it is really hard to get me approved for lease because I do not have a secure credit for the bank!! However, they did not try their best to put me into the deal and just let me wait for more than a week when they told me it only takes 3-4 days!!!! Well! Audi Steven Creek made a different story! I went to Audi Steven Creek yesterday with curiosity to see is there any difference if I apply for lease there! WOW! They did! Audi Steven Creek have me approved to lease a 2014 Audi as a foreign! Surprisingly, the process only take less than 2 hours!!!and only 3 hours to complete all paper works and drive the car away!!!! At the next day, I went to Audi Concord to cancel my deposit and it turned out they were unhappy with my decision!! They even said they have been trying their best to put me into the deal and they did not charge my deposit to hold the car because they trust me! But why the Audi Steven Creek could make a different story and hooked me up with the bank immediately at 5:30 pm just to make me approved!!!! Well! this is a big difference!!! read more

I leased a A4 Quattro Premium Plus w Tech and Sports packages from Audi Concord today. Initially I dealt with a salesperson named Sean about a year ago and he was fantastic in trying to help me get into the car that I really wanted. At that time I went with another car but due to an upcoming move, decided I needed to get into an AWD car. I went back and contrary to experiences at other dealerships closer to where I live in San Jose, I was warmly greeted and treated with respect from start to finish. There were no games and I could tell that everyone there was genuine. They gave me the best deal from the start, gave me the best deal I could expect for my trade and got me into a fantastic car that I'm already in love with. They were very knowledgeable about their vehicles and worked with me to come up with a deal that worked for all parties. I would recommend this dealership and everyone who I dealt with (Alex, Dan, Cody, and Sean specifically). All those guys made me feel like family. I'd give them 6 stars if I could. read more

Thanks to Daniel and Joel for providing great service at Audi Concord.

I and my wife were in the market for a new SUV and we shopped around at various dealers looking at BMW, Lexus, Audi etc. We settled on Audi and decided to buy a Q5 - this is our first purchase of a German Vehicle - thus far we have had Acura, Toyota, and Honda models. We went through a few Audi dealers - who couldnt give us the model we wanted at the right price that we could afford. Finally got to Audi Concord. We used the TruePrice site and were contacted by Erin Scordelis from Audi Concord. She was very professional, responsive, and flexible. I send her the build specs and within a couple of days she located the vehicle that closely matched the specs. She worked out a good deal that was only marginally above the price we had in mind. She kept us informed at every stage and explained the entire process to us and answered all our questions via text, phone, and email promptly. I couldnt visit the dealership in person - and she managed the entire process over the phone. This is the first time I am buying a car sight unseen and the process was made painless and smooth by Erin. It has been a stellar experience for me and my wife. The vehicle was delivered to our home today and Isaac was patient in answering my questions and walking me through the paperwork. All around great job. Thanks Erin - keep up the excellent work. read more

I have leased Audis and BMWs for over 24 years in three states and Audi Concord is the best dealership that I have ever worked with. Their car deals are fantastic, their service department is outstanding, and their employees are trustworthy, friendly and knowledgeable. I have purchased three cars from them and they deliver consistent, exemplary service every time! read more

I walked into the Audi dealer to look at a Q5 and walked out with a Q3. If you are considering getting an Audi, this is the place to go to and you should ask for Daniel Keating. He was very pleasant to work with, extremely helpful, patient and stayed very late to close the deal. He made the whole process very simple and hassle free. There were some issues with the purchase and I am glad and grateful that Daniel was there to assist and smoothen the process. read more

While I did not purchase our Audi at Concord I decided to get it serviced there instead of the city. First service there I was given a loaner & Drove off to my office 7.2 miles away I Parked it in an underground garage in my spot & went back 7.2 miles to pick up car later on. Uneventful until I was told I must have a rock hit the windshield (Nothing hit the Windshield) when I asked where as nothing showed they showed me the windshield was cracked at the very bottom in the black area not noticeable on drive off. It's been several months now & I am still annoyed. Check over the loaners with a fine tooth comb otherwise you will get a $725 bill with that oil change like I did. I have a $500 deductible. Writing the check now. Car was serviced well just be careful. read more

Update: I went back to Audi Concord today, and I wanted to reiterate that Chris Montoya is awesome! He worked really hard to help me find a car that I liked. He was professional and had a great demeanor. He stayed late to help me. I also wanted to say that his colleagues Paul Rodriguez and Chris McIrvin were superb! They stayed late as well. If I could give the 3 of them more than 5 stars, I would totally do it. What a great team! Paul explained intricate aspects of the car and took the time to answer my questions. Chris also explained different warranty/protection plans well. I cannot say enough good things about all these guys. I never felt rushed or pressured to make a decision (Fyi I really do not like shopping for cars. I find the process to be painful). However, Chris , Paul and Chris McIrvin made it such a pleasant experience. Thank you for all your hard work and helping to make this a smooth process. Audi Concord is very fortunate to have these 3 as employees. They are personable, knowledgeable, pleasant, and have great work ethics. 5+ satrs read more

I recently had an extremely pleasant purchase experience at Audi Concord. The salesperson I worked with, Kaye Dacosta, was the primary reason for this. During the process she acted less like a salesperson and more like a friend, helping me narrow down my search with a low/no pressure approach and offering much in the way of follow-up to inquiries and inventory updates. What I found most amazing was that I happened to make the decision to purchase on Kaye's day off, and she was encouraging of it and helpful in putting me in good hands and updating those involved with any vital info discussed between her and I. The rest of the team at Audi Concord was outstanding as well. They would always make me feel extremely welcome during my visits, and invested as much time as needed to introduce me to my Audi vehicle features, even following up after I had driven off the lot. Thanks again Kaye and co! read more