Audi Concord continues to go above and beyond! I will forever come here for my audi needs. This business adheres to all health regulations and I feel safe dropping my car off for service during a pandemic. I have dealt with multiple dealerships in the Bay, and I have to say that Audi Concord continually surpasses my expectations. The first time I came here, my car was making a weird noise so I decided to get it checked out with no appointment. I was immediately greeted by manager Tim. He escorted me to their service manager and they proceeded to check my car. Service was fast, efficient, and transparent. Everyone here made the effort to answer all of my questions. I was out right away. I decided to schedule my service appointment with them again and I have no regrets. Everyone here was so warm & friendly, & made sure my needs were met. Audi concord gives me exceptional service and I am willing to drive from San Jose to get serviced. Thank you Tim & staff for helping me with my Audi needs read more

Concord Audi service department should win #1 Service Department in the U.S.! Every single time I bring my car in, I am instantly greeted with a smile and assistance. I am especially thankful for Patty H. , Service Advisor (aka, my car doctor) and Mitch, the foreman, for always taking their time to explain the services when I know they are extremely busy. I purchased my car with Kaye A. in 2018, at this dealership with ease, confidence, and excitement. Since then, my car has, and will, always be serviced in Concord. Audi U.S. should know and recognize this wonderful dealership in Concord. Thanks, Patty and Mitch. I am so grateful for you. Words cannot express how thankful I am. Thank you. read more

Brent is such a great guy to with! This is our third Audi purchase and he makes the transition super easy. My lease was up on my Q5 and I decided to explore an electric however i had very little knowledge. Brent is incredibly patient and took his time explaining everything. Love my new electric Q4! read more

Emmanuel Lopez, hands down is the most professional, honest, friendly and knowledgeable sales person I've ever had the opportunity to work with. He is not your typical salesman who will push snd push you to buy even if it's not in your best interest. He looks out for the client's interest first and foremost and is a true client advocate. I appreciate his honest and sincere advise and positive energy. You will not regret choosing Emmanuel as your salesman to help with your Audi car purchase! He is a rare breed. Thank you, Emmanuel! Will definitely refer you to all my friends and family. read more

OUTSTANDING!!! From start to finish, Paul Rodriguez was attentive and professional. Paul went above and beyond making himself available through text and phone, even responding after hours on his day off. His dedication and transparency made me feel at ease and acknowledged. Usually the "vibe" in a car dealer is uncomfortable, this is not the case at Audi Concord. I could tell everyone worked together as a team and there was a since of family and community. I'm very happy with my new car and for choosing Audi Concord. No doubt, I'll be back. Also, special thanks to Alexander Cheung, the finance manager. We all know when you step into the little office to sign all the big paperwork it can be a bit nerve racking, Alexander was professional and took the time to make sure all of my questions were answered. Both Alexander and Paul had it together and the whole process was quick because of how on top of everything they were. Merry that with them just being down to earth and approachable and it's a win-win. Even if Audi Concord isn't the closest Audi dealership to you, they are worth going out of the way for. Hands down one of the best car purchasing experiences I've ever had!!! read more

Let me start off by saying out of all the dealerships I've been to in the last month this one has been the best by far. I was helped by Brent, who was super friendly and professional. He was super prepared for our appointment, and had all of the history and details of the vehicle I was looking at printed and ready. He was able to answer every question I had about the car and was very knowledgeable unlike some other sales associates I met with. He was communicative, transparent and made the purchase very easy. I felt confident and safe about my purchase. The car was beautiful and in pristine condition and he made sure to walk through all the vehicle functions with me before I left. All the paperwork and stuff was prepared for me and I just had to do an electronic signature, so I didn't have to sit in the dealership all day waiting around. I also want to give a special shoutout to Eddie Ortega. He wasn't even our sales associate but he made sure to stop and talk to us and was awesome and made us feel so at home. I definitely recommend doing business with them. read more

Well what can I say, again it was a smooth and no pressure dealing with Kaye DaCosta, we picked up our new Q5 and we got the color that we wanted. Upon arriving, we were greeted by Nick and sat us while we wait for Kaye. It was great to meet Nick, his personality is awesome and very friendly. It was our 2nd time to deal with Kaye after 3 years and and she's still the best person to deal with if ever you want an Audi. My wife had recommended her to boss and I referred her to my relatives and friends. So when you are ready to get your Audi, go to Audi of Concord and ask for Kaye Dacosta or Nick. read more

Here is the yelp post I never thought I would write and I want to make it a specific to Adrian De Jesus who was simply stellar in his approach to car selling. Not only did we get an amazing deal on our brand new A3 but the part exchange on our BMW was a better deal than our BMW could offer us, paper work was done well and promptly and there was absolutely hidden issues. I have noW been driving my car for a week and it is just brilliant. Such a level of professionalism in an industry that create anxiety in most people is worth noting. Not only will you get a great car, a great deal but you will also feel valued as customer and as a person. read more

Had a poor experience with a representative named Damon, who lacked proper customer service. Took my Audi to be serviced on a Monday, it wasn't inspected until Thursday due to short staff. During these times being short staffed is understandable, but this is no excuse for poor customer service from the Audi rep. Early on I was left in the dark on the staff shortage and when my car might be looked at. When I finally connected with Damon he was unapologetic about the situation and very short with me. Luckily in the end Damon's manager Scott came to the rescue and made things right, Damon could learn a few things from Scott on how to treat your customers. Everything else was great, the technicians are very knowledgeable. read more

We bought our Audi e-tron here, and it was the best experience I've ever had with a dealership. Tim Tyler was the nicest, most transparent, most responsive salesman I've ever met, with the fastest follow through I've ever seen. Chris McIrving was our Sales Manager and laid out all our service options with clarity and transparency - he even left off the ones that clearly held no value for us or didn't apply to our situation. I've never seen that sort of honesty from a dealership before. They're not just trying to sell you a bunch of crap you don't need. We talked with both Livermore and Concord, and were pleased to work with Concord even though it was farther away. They were ultra competitive in their pricing, and went out of their way to provide all the information we needed to explore all our options and make an informed decision. They were super patient with us and not high pressure, which is not how we felt working with Livermore. We also purchased a protective treatment for our new vehicle, and again the team went out of their way to find us a loaner vehicle that could accommodate our child's car seat. It's all the little things, the personal touches, that really made the difference. Thanks to the entire Audi Concord team for the excellent experience! We'll be coming back here for all our vehicle and service needs! We were so impressed. read more

My wife and I took home an R8 yesterday and were simply blown away by Audi of Concord. Bella, Justin, Daniel and Kyle were simply amazing and made our experience an awesome one and raises the bar very very high of what top class customer service looks like. We live about 5 miles away from our local Audi dealership (and about an hour from Concord) and have not experienced this type of service, support and thoroughness as we have with the Audi of Concord team. It was a memorable experience from start to finish and we cannot thank the team at Audi of Concord enough. read more

Audi Concord did it again. Special thanks to Chris Montoya and Alex for making my dream come true. Both worked together to give the best deal to trade in my 2013 Audi S6 and made sure I walked out with the new 2018 RS7. Chris has always been my go to salesman at the dealership. He is honest, respectful and very good at making sure customer is satisfied with the deal he or she is getting. He sold us our third Audi in 5 years with this purchase. I always feel welcomed when I am at the dealership whether be it for sales or service or just check out the latest Audi models. I will recommend Chris and Audi concord to anyone without second thoughts. Thanks to Audi Concord! read more

We were so happy with our experience!! Jarod was the most knowledgeable person we have ever purchased a car from. You could tell he genuinely cared, and was fun to be around. read more

We recently purchased a pre-owned Q5 from Concord Audi. Our salesman, Jared Braida, did an outstanding job answering our questions and accommodating our schedule. On the day we picked up our car, we additionally received easy-to-understand assistance from Jamal Goolsby as he explained the car's technology and functions and answered our many questions. Audi of Concord will be our first stop when we make our next car purchase. read more

Tim helped me close on the audi a4 I was looking for. The experience was efficient and hassle free. Very happy with the certified audi and a great start with the audi family. read more

Tim Tyler was great, very friendly and not pushy which made it comfortable for us. He didn't know if the car we were looking at had the bird's eye view so he drove us to the other lot for us to check it out. Also, the paperwork was easy and convenient ! It was via online which made it so fast. Overall, we had a great experience and love the car! read more

Frustrating getting an email to offer help and the reply link has an error message. Maybe it is intentional so that people call you. Very frustrating way handle it if that's the case. read more

I am had amazing helped and best experience from David he is very polite helpful and knowledgeable he know what he doing ..... Keep doing your best job David !! ..... i definitely will be back for him at any chances Thank you really appreciated read more

Knowledgeable, best sales service all around! Audi Concord helped me to make a very informed decision, switching to a full electric SUV, the etron. Every step of the way, the details/considerations/ options/ pros and cons/ were provided - a very upfont process. And, the pricing was competitive. I had a terrific sales partner in David Schultz--he found the EXACT car that I was looking for, and it arrived within 24 hours of him saying--"leave it to me, I'll take care of it". I'm a believer. So happy with my etron and wonderful, transparent buying experience. read more

ADRIAN is thee man! What was a scheduled test drive turned into me driving off the lot. His customer service was above and beyond- of course your credit comes into play- but thank youuuuu for making my experience so seem less. read more

Audi Concord - Auto Repair Near Me - Concord, California

We have been an Audi family for almost 10 years now. We've even turned our family and friends into Audi enthusiasts. We live about 2 hours from any closest Audi dealership and I will only recommend Audi Concord after my experience. I have nothing but amazing things to say about this place. Brent Atkinson was our Audi guy and he treated us with nothing but respect. It was great to know we were being listened to and not being seen as just another sale. From Brent to doing the finance paper work with Chris Mclrvin, everything went as smooth as possible. Not once did we feel pressured. These two were an absolute pleasure to work with. The only hiccup was on our end, and Brent was extremely patient and understanding. He even came in on his day off and made sure we kept in communication beforehand just so everything kept running smoothly. Now with Covid happening, all I ever saw were the safety precautions being taken serious. Everything was sanitized and the whole team was wearing masks as well. The showroom was immaculate. We have definitely found our Audi place. Thank you again Audi Concord and most of all thank you again Brent. That RS6 just gets better every day! read more

Audi Concord - Auto Repair Near Me - Concord, California

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I was at Audi today to pick up weather mats for my new Q3. My sales advisor was out of office, but a new Sales Advisor Ken Torre came over to assist me. I was outside by my car and he asked if he can be of service. I said I had some questions about my new car and he said he could answer and show me whatever I need. I had to write a review because he was so knowledgeable and helpful I highly recommend him as well as my Sales Advisor Brent Atkinson! read more

We have been bringing our car here for service since we purchased it. Usually I've been pleased with the service and their use of loaner vehicles. This past time I felt we were sold unnecessary repairs in an attempt to upsell the repair bill, thus making a better commission. I typically bring the car in, myself, because I have a background in the auto repair business. I know what's needed, and what's not... my wife brought the car in and I feel she was sold on things that weren't needed and she didn't know better. It took a month of phone tag with the manager to get a resolution. Thank you. But I will likely find another shop to do the needed repairs since the car is out of warranty anyway. read more

I had some problems with the service team a couple of years ago, but the last year and half has been amazing. Scott, the service manager got back to me in less than an hour of leaving a message and was able to get me in asap. Went above and beyond. Marcus also did a great job of taking care of my service and updating me about my car. Overall, much improved service and amazing customer service. read more

Let me just start off by saying how unreliable this location is by DOING THE BARE MINIMAL. I have Audi Care so I took my car in twice for a check up -- 30k/50k service to be exact, for them to tell me that nothing is wrong with it each time that I went. Well they were wrong... 1k miles since my last service and my transmission light turns on driving from San Jose. So I took it to Oakland Audi. They then diagnosed that I need my Megatron replaced. BUT they then expected my car even more for them to tell me that I need new brakes, my rear shocks is damn near going out, AND my coolant is leaking out!!! What was the point of taking in my car for service at Concord for them to lie and say that my car is in great condition. I don't know who is hiring these non qualified people to look at my car and to say that they are doing their job right!! read more

I like to do updates to see if a place is consistent, or not. To find out if I got lucky and never again will there be a five-star experience, or if I can expect excellence every time I go. This place is consistent. That doesn't mean it's always perfect or dealership Nirvana. It means Audi Concord will work with you until you're absolutely satisfied and more. They will make things right, you will feel heard and valued as a customer, you will be happy you chose them. If these qualities mean something to you, buy here. (I do not work for Audi Concord nor does anyone in my family ;-) ) read more

I wanted to share our family's fantastic seamless experience with Audi Concord this past weekend and to also give a heartfelt thank you shout-out to Susan Tran for her phenomenal level of customer care, support, expertise and radiant personality! read more

I found my gorgeous BMW drop top at this dealership online and Vincent R. was very quick to respond to my inquiries. He was very thorough with explaining and showing me the high points of the car as this is my first convertible. What I love about him is he was never pushy or have that " sales agent tactics" when you're shopping for a car. The entire transaction from test driving to getting my keys went very smoothly and very efficiently. I also want to thank Chris from the finance dept for a straightforward business transaction and his honest opinions and answers about our questions. Every one I met there was very pleasant and accommodating and it was a pleasant experience indeed! read more

Audi Concord - Auto Repair Near Me - Concord, California

I don't have an Audi. I wouldn't buy one from this dealership, I wasn't happy at all with the way I saw the customer service and management act to a customer who came in to pick up their car late instead of the gentleman getting up out of his office he just said to bad come back tomorrow. They had late check out but never told the customer until it was to late. read more

I recently purchased my Audi from Sean Kevening. Where should I begin? Sean made it the easiest car purchase I've ever had! Very attentive, answered all my questions, and GREAT customer service! My car has been so much fun to drive! And I can't wait to go back to Concord Audi for my next Audi!!! Thank you Sean for going above and beyond! read more

I've always wanted an audi, it's been my dream car for a very long time. I knew it was time to upgrade my poor beat up scion but I wasn't really expecting to buy when we visited the dealership that day except the customer service we received from the sales team was exceptional. Both Adrian and Paul were amazing. Incredibly patient, affable and not pushy. Adrian helped us first but then got pulled away to his scheduled appointment. Paul then took over and he stayed with us for the remainder of the time. Paul was incredibly helpful and honest, and both my husband and I felt very comfortable and well taken care of. We never once felt that he was simply trying to make a sale, but instead that he genuinely wanted us to leave with something that we really wanted or at least leave with all of our questions and concerns addressed. When we finally made our decision, he was more than willing to work with us on pricing, payment and so forth. He even stayed over time to allow us to go home and grab something to eat and come back because I wasn't feeling very well, and to let our poor pup out! He also offered to stay even later to go over in full detail all the fun gadgets in my new A7, but my husband and I were not going to be able to sit through a 3 hour tutorial after spending all day at the dealership already lol. We got the condensed 15 minute version instead, with the option of scheduling another time with Paul to have the extended orientation haha. My new Audi was washed and detailed and presented to me with a full tank of gas. I was always very weary of car dealerships, but everyone here made the process smooth, fun, and painless. We even received a hand written thank you card from Paul in the mail the following week. I definitely felt very well taken care of and that my Audi will continue to be well covered. My husband is now wanting to get an Audi of his own, so I'm sure we'll be back to purchase a Q8 in the future :-p. read more

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Couldn't be any much happier purchasing this brand new car with the help of PAUL RODRIGUEZ! Thank you so much! read more

Audi Concord - Auto Repair Near Me - Concord, California

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After purchasing a 2019 Q7 and coming in for service, we noticed a beautiful 2022 e-tron GT in the showroom in July 2022 After a few weeks and another visit to the dealership for Audi merchandise, we met Bella and test drove the EV. She was knowledgeable and professional. The next day we called her to purchase the car which was handled online and we picked up the car a few days later. We are happy to be part of the Audi Concord family. read more

Super disappointed in our buying experience at Audi Concord. I'll start at the beginning. We are in the market for a pre-owned Audi. After extensive research, my partner found one at Audi Concord that seemed to fit our criteria. We went in, looked at the car, and were interested, however it was too late in the day for a test drive. We arranged a day for the following week to return and take the car for a test drive, and in to our mechanic for an inspection. In the interim, my partner sent his insurance & driver license in to the dealership as required. We arrived on the agreed upon day. The person we had been working with was out of the office and another employee we spoke with didn't seem to have any idea why we were there. Additionally the car we were there to test drive had been taken back to a storage lot down the street. So somebody went to retrieve the car and fill it with gas, which took awhile, but we waited patiently. Once the car arrived, we signed some paperwork allowing us to take the car out for inspection, and we were off. Our mechanic inspected the car and said that overall it was in good shape, aside for a torn CV boot. He advised us to have the dealership fix this prior to moving forward with the purchase. We went back and informed the dealership of the finding. They seemed uninterested in resolving the issue, but the employee we spoke with said he would speak to his manager. He reported back that the manager said they are 'not interested' in making the repair (!). I'm not sure that it's even legal for a dealership to sell a car with a known mechanical problem, but at the least it is shady and unethical. On top of that, not only would they not make the repair, but they wouldn't provide any discount. The employee we spoke with literally told us that we can 'take it as is, or leave it'. They couldn't have been any less interested in making the sale, and the totally nonchalant and unprofessional attitude was so off-putting. The following day the employee we originally spoke with the prior week called my partner, and apologized for the car not being ready, etc. the previous day, but again refused to budge on making the repair or offering a discount. This was the most bizarre car buying experience of my life. Years and years ago when I purchased my pre-owned and much more modest car from some corner used car lot, I received far superior service, and an impeccably maintained vehicle, which I still drive to this day, 18 years later. I expected a much higher caliber of service and professionalism from an Audi dealership. Unless you have about $80K cash to drop on a brand new vehicle, I would not bother with this dealership. We will be purchasing from a different dealership that values our business. read more

UPDATE: this review is for the Sales team. When I plan to buy a car, I do extensive research so I KNOW what I WANT and what the dealer HAVE (on the lot or those coming up). I saw what Audi Concord have from their website and contacted them by filling out a form. I get an auto-response email from Marcus Edwards that he will get back to me. After a few days, I never heard back from him. I have NEVER seen a dealership that blatantly ignored a potential customer. As a matter of fact, I received response from other dealerships within a day, so I know the above is not normal. Not sure if Audi Concord M.O. is to have you stop by in-person, but I definitely won't be dealing with Audi Concord. read more

By far the best buying experience ever! Susan Tran was respectful of my time and went above and beyond to make the process as fast and easy as possible. I will definitely recommend Susan and Audi Concord to family and friends. read more

Audi Service will not return phone calls re my Audi A 8L for which they were to inspect my air conditioner and then repair it. I delivered the car to Audi on Tuesday September 6, with the air con not working and the outside temp 113. FYI, I am 72 so delivering it from Piedmont was no easy task. Ken Shupe, the Service Advisor, said they were busy so I could expect a phone call advising me of their review on either Thursday Sept 8 or Friday Sept 9. They provided a Lyft to take me home. Sadly no calls came on either the 8th or 9th. Considering they might be very busy, I waited for a phone call until Thursday Sept 15....one week after the date I had expected a phone call. I left a message with Scott Hirayama, Service Mgr. requesting a call back. No call. I subsequently called twice on Friday Sept 16, and left messages. Called Monday Sept 19 and left a message. Called twice Tuesday Sept 20, and as of this writing (2:14) there has been no call back. By coincidence, today is 2 weeks exactly that I brought my car in and I have called the Service Dept 6 times, and I have not received one phone from the Audi Concord Service Dept. Common courtesy would be for me to receive a return call. David Schmidt read more

Seldom you come across a car shop that practices professionalism in its true sense. One of the major factors to success is customer satisfaction. The service department has worked on my car for over two years. Service Manager Alto, always reachable, made sure every time I left the store that I was fully satisfied. He also listened to my concerns and had them addressed accordingly. They will therefore have my recurring business. read more

Today, Jarod showed me around the new Audi Q8. He was patient, and thoroughly went over all the features of the car, and even took us along a test drive to explain the car in great detail. Although we could not work out a deal that I was happy with because of the chip shortage, Jarod nonetheless went to bat for me, and spoke to his manager on numerous occasions, and hounded his manager for a better deal for me. Although I did not make a purchase today, I will be sure to look for Jarod next time when I consider a new car, and you should too. Ask for Jarod Braida if you want unparalleled service. He is a genuinely nice person that you should purchase your Audi from next time. read more

So I had already been to 3 other dealerships before I came here yesterday. I was at the Audi in Burlingame but they didn't have any Q5s for me to test drive, this is me finding out over the phone bc there was nobody at the front to greet people and by the time someone came, I was already on the phone with someone telling me there were no Q5s ready and I was on my way out. Sitting in the parking lot contemplating whether I should get the BMW X3 I was in the process of buying earlier in the day, I hopped on my phone and look at God! Saw a Q7 available that was in my price range at the Audi in Concord only a few thousand more than the X3 :)! I hurried up and drove there and let me just say, the people here are what make this dealership stand out from the rest! I was greeted as I was walking to the entrance and again by a couple more people inside who assisted me right away. Everyone here is super friendly and you just get that family vibe in their n that they all love their jobs. Big, huge shoutout to Ben the Finance Manager, very down to earth and professional, he walked me through the paperwork and was super thorough and patient with answering all my questions. I asked him to go over a couple things again and he happily did, again very patient. He assisted me through that whole process super quick, faster than I expected and I'm really happy with the package I chose. Another big shoutout to Adrian the Audi Brand Specialist who helped me get my car :)! Adrian followed up with me and made sure I got the best deal on this. Ben and Adrian were both extremely helpful and I'm so glad I came here for my new car :)! They made this whole process super smooth and easy. I got an amazing deal and I'm so happy that I got there in time before someone else got it! Will definitely be recommending family and friends to this location! read more