We had another great experience with this dealership. Looking at a number of options presented professionally by Howard Levinson, we decided on getting another Audi. I can't say enough about an extremely pleasant car shopping experience. I absolutely recommend Howard, Audi and this dealership. read more

I brought my car in for maintenance and to have my battery changed yesterday. Rolando is no longer with this dealership and unfortunately I did not have a positive experience with Larry. I was scheduled to be with someone named Alex who was out sick so I got paired with Larry, who I have worked with before and did not like because he was quite condescending and was not transparent or communicative about the work being done on my car or the status of my car. This time, he was again quite short with me and was not at all responsive. I was told my car was ready to go at 2pm- I texted at 3 to find out what time the service desk closes since I commute from SF and would need to plan what time I was leaving. No response. I checked in again at 5 and finally got a response at 530 that they closed at 6 and I should maybe come pick it up tomorrow. Not helpful. Finally Larry agreed to "leave the paperwork" with sales so I could pick it up tonight, if I paid over text. Did he offer to explain to me what work was done to my car? Did he share any details for the maintenance work that's was done that I paid an arm and a leg for? No, he left that task to someone else, who was, to his credit, very kind (thanks David!). Overall for the premium I pay to get work done at Audi Concord, I expect better. While Rolando was working here, if he knew he'd be unavailable at my pickup, he'd call and explain details of the service. He was always polite and courteous. It's unfortunate that wasn't my experience yesterday (see shouting texts). Overall I don't know if I'll be back. --------- UPDATE: these people are borderline criminal. I had pointed out I thought there was an issue with my windshield, I said I think there is a gap in some of the adhesive? I hear some air coming through when I drive on the freeway. They said there was no issue. Well gues what? I took it to an auto glass specialist who gently pushed it and the whole windshield dang near came off. It is a HUGE LIABILITY to have been driving around like this- I could've KILLED SOMEONE. worst yet??? Turns out there was a recall on my exact make and model that Audi never informed me of, even after I said I thought there was an issue. How incredibly negligent, deficient, and criminal. If I had killed someone their blood would be on this dealership's hands. Literally what is the point of coming to the Audi dealership specifically for "top line" service when they purposefully do not inform you of things like recalls? F this place man. Dont come here read more

Another purchase for our family with Audi Concord! I can't say enough about the Audi Concord experience. It is the most hassle-free, 5 Star level service I've ever had purchasing a car. Paul Rodriguez, Alex Kludt, and Kris Narez were great throughout the entire process. In fact, this was our 2nd purchase with Paul in less than 11 months, and he was excellent both times; professional, well-versed, empathetic, and trust-worthy. Audi Concord has life-time clients in our family. read more

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If negative stars were an option this dealer would get -5! Had a simple service which a simpleton double-charged us for! Had to wait 5 business days for these morons to reverse the charge. A TOTAL DISGRACE! Stay away! There are other, more competent dealerships around! read more

Ken Shupe in service department is very helpful and knowledgeable. He always provides excellent service and is he is able to help me keep my car in excellent condition. He is an asset to Audi Concord and makes my ownership of my Audi very pleasurable. Thanks for all your help! Jeff Reber read more

Audi Concord ended an extremely long used auto search on a very high note! From Clifton who so pleasantly and efficiently took my initial call. To Leo, the Manager on duty, who answered additional questions, creatively offered numerous options and helped me feel comfortable in making what was to me, a very large purchase. To Kris, the Finance Manager who answered even more questions, walked me through the final paperwork process and made what can be a very stressful process enjoyable. To the best of them all, Austin in Sales, who followed up incredibly promptly to all my numerous questions, never stopped jumping through hoops and patiently stood by me during my indecisiveness (Not to mention during a 3 hour Lyft ride to get there!) without the least bit of pressure. He was kind, supportive, offered numerous options and was most importantly, honest. Really excellent experience buying a used auto. My sincerest thanks to all of you! read more

First time buying an Audi and I was very impressed in how fast the entire process took. My salesperson Eduardo Ortega was very professional and very knowledgeable. The Audi Concord team made me feel special and they worked with me to get all the things I was looking in a car. Love my Q5. Thank you for the great experience. read more

Brent Atkinson was so helpful during my whole car buying experience. He was responsive and followed up with me all throughout the process! Great experience all the way around! read more

Been meaning to write this review for a while but my journey with Audi Concord started about 18 months ago. I got in touch with Brent Atkinson about the Q5. Turns out it just didn't have features I liked so I went with another car at the time. The car I went with was having some issues the dealer wasn't helpful with so I reached back out to Brent about the Q3. This time the Q3 had all the features I was looking for and I loved the car. I was glad I was able to reach back out to Brent and basically pickup where we left off. I never felt pressured or hard sold on anything which was fantastic. I will 100% buy another Audi from Audi Concord when the time comes and hopefully it'll be from Brent again. Thanks so much Brent! read more

We recently purchased a 2023 Audi 5 Sportback. We had probably the best experience we have ever had purchasing a car. We worked with Brent Atkinson and he made the experience easy. He was professional and informative. He has contacted us after the sale to make sure we were happy and to see if we had any questions. We also worked with a young man, Paris, who did a great job explaining all the new technology the vehicle has. It was a great experience all around and we are delighted with the new car. Thank you, Brent! read more

I bought a new car from Audi Concord and had an excellent experience and I'm completely satisfied with the entire process. If you're looking for an Audi, go see Kaye, she's the best! They gave me a good price on my trade in, an excellent interest rate, a manufacturer's rebate and a dealer rebate! Wow! Plus a great car... can't beat Audi for safety, reliability, comfort, style and performance. read more

**Only reason this store even got 4 stars is for the amazing service I received from the service manager Scott. ** Got a flat tire traveling back home 700 miles away. Called Audi Concord and they didn't have the tire I needed in stock. They said they would have it delivered the next day for me to get replaced. Awesome! Stayed overnight in a hotel waited for it to come in. They called me said it was there and I could come in to get tire changed out. Drove there on the spare donut, got into the service department and met service advisor, Patty. Patty asked me if I made an appointment. I told her no, I had a flat tire yesterday and had a tire ordered, didn't know I needed an appointment. She said "well they shouldn't have told you to just come in. You're gonna have to wait. It'll be like 3 hours". Now, I definitely don't mind waiting. But the way her attitude was with me for walking in and not having an appointment, for a FLAT TIRE mind you, put me way off. Long story short I ended up leaving a few mins later and went to a tire shop down the street with my new tire in the back seat. They wouldn't put it on because of the tread difference. Didn't know on an AWD vehicle all tires should be replaced, it just one. No one at Audi told me either when I called and ordered ONE tire the day before, and when I arrived and spoke with Patty. So went back to Audi and asked to speak to service manager since I had such terrible customer service when I went first time. Scott was so very accommodating and was surprised no one said anything to me about changing out ONE tire. He personally took care of me and got my car in pretty quickly. Didn't even end up charging me for the mount and rotate a few tires, which I offered to pay. If Patty is the first person this business has for a new customer in the service department, ask for someone else!! Thank Scott for the excellent customer service Audi is known for! read more

I own the 2022 Audi Q4 Electric and would like to specifically thank Jamal Goolsby for his amazing helpfulness with a variety of personal log-in issues. Twice now he has taken the time to understand my issue, talk me through the steps needed to rectify, and then sent a video of his demonstration (taken while sitting in the showroom model)! This is certainly above and beyond what I would expect from my dealership, and I am most appreciative! read more

The best car buying experience EVER! Thank you Brent A. for such a smooth internet transaction! Excellent customer service from beginning to end. No haggling, a direct business transaction. No wasting time or my entire day. Everything was ready, came and and drove off with my beautiful Q5. Highly Highly Recommend Brent and the team! Viviana and Ken read more

Yelp asked that I delete the last name of the salesman from my prior reviews, so I am honoring their request and reposting the reviews from December 14 and 18, 2013 as revised: Dec 18, 2013 / 1 Stars UPDATE: The truth hurts at Concord Audi...now instead of just lying about what they did, they're trying to libel me by calling me a homophobe. This says a lot about the lack of integrity of Concord Audi. They simply can't accept criticism and respond with ad-hominem attacks and libelous statements about customers. Original response: Since "D.B." from Concord Audi responded to my original review, I am obligated to correct his lies. The http://KBB.com quote for our A7 took into account the mileage, contrary to your assertion that the mileage would have been an additional deduction from the KBB price you showed us. The quote we expected, approximately $46,000, was arrived at on KBB by inputting the mileage of our car. As for your claim that the car was in "fair" condition, that is exactly why we walked out. Our car is flawless other than one ding. KBB doesn't use mileage to determine condition, so your use of the "fair" condition pricing was utterly dishonest. "Fair" is the lowest of four ratings KBB uses (Excellent, Very Good, Good and then Fair as the worst) and this is what KBB says makes a car "Fair": "18% of all cars we value meet this criteria. This car has some mechanical or cosmetic defects and needs servicing, but is still in safe running condition and has a clean title history. The paint, body and/or interior may need professional servicing. The tires may need replacing and there may be some repairable rust damage." And this is Good: "54% of all cars we value meet this criteria. This car is free of major mechanical problems but may need some reconditioning. Its paint and bodywork may require minor touch-ups, with repairable cosmetic defects, and its engine compartment may have minor leaks. There are minor body scratches or dings and minor interior blemishes, but no rust. The tires match and have 50% or more of tread. It also has a clean title history, with some service records available, and will pass safety and smog inspection." I'd be more than happy to post pictures of our A7 to prove that it is in nothing less than Good condition. Want me to do that? As for the number of positive reviews you have, I can only speak about my experience. Whether you pay people off to rig your Yelp reviews is not my business. Eddie M. himself admitted that our car was in very good condition but he said, and this is a quote, "we're a small shop and we can't afford to pay anything beyond Fair condition prices." The difference in price between Fair and Good is about $3500, in this case. So you want an example of how you guys are crooks? I just gave it to you...you lied in your response about the condition of our car. And when I first called you guys to ask if you were interested in our car, I specifically said that we already had an offer on the car but wanted to see if Audi would be interested in it for a CPO program car. I told Eddie, and again, this is a quote, "If you can't at least meet KBB Good prices, just tell me and I won't bother wasting my time bring the car in." Eddie promised me you'd meet or beat that price, and even you admit you didn't. So you lied to get us in there, you lied about the condition of the car and you lied about the value of the car. And then you came on to Yelp and instead of providing a real apology, you continued lying to try to silence someone you tried to rip off. That's a crook in my book. Like I said, you want me to post pictures of my A7 to prove to everyone that it's far better than "Fair"???? Dec 14, 2013 / 1 Stars We are just leaving the dealer and are furious. We called earlier in the week to talk about selling them our 2012 A7. We told them we already had a offer but were interested in seeing if Audi wanted the car as a cpo car. Eddie told me that they were very interested and would meet or beat http://kbb.com. Fast forward to now...Eddie M. (not the same Eddie from the first call) low balled us with an offer $3000 BELOW http://kbb.com. he said the other Eddie shouldn't have promised us that they'd meet or beat http://kbb.com. This was a classic bait and switch and it's totally shady. We've had good experiences with Oakland Audi, where we bought this A7 and an A5 before. Audi concord really blew it...they're old fashioned used car dealer crooks and they tarnish the Audi brand's reputation. Avoid at all costs...Audi makes great cars but the concord dealer is dishonest. Go to Audi Oakland instead. (See updated review dated 1/7/2014 for the rest of the story...at this point, on January 29, 2014, I just heard from Audi of America and was told that they are working internally to resolve the problems with Concord Audi's management) read more

Just dropping a quick review. The service advisers are probably the best "Team" I've ever experienced in this space - I've owned about 15 cars so I've seen my service shops. This one is A+. Great job local manager for instilling a 'customer first' culture. GG read more

My parents and I recently came into Audi Concord to purchase a new car. My dad had been emailing back and forth with Mike Kim for about a week before a deal was finalized. Mike gave us the best quote out of all the dealers my dad had contacted and he did his best to accommodate our schedule for a meeting time. We later found out he came in on his day off (and it was a holiday) to close the deal for us. The whole car buying process went very smoothly and Mike was very patient and extremely helpful through it all. Carol, who helped us with our final paperwork, was so personable and friendly and made sure to go through everything in detail. Although it took a couple of hours, my parents were happy with the way everything was handled and we walked out of there with a shiny new 2016 A4 (I've been wanting this car for so long so it was basically the best day ever!!). Thanks Audi Concord and especially thank you to Mike Kim for being a great salesperson. Anyone in the market for an Audi should definitely contact him! read more

Exceptional, Superb, Hassel-Free! Those are just a few words to describe my experience with my new vehicle purchase, thanks to Kaye Dacosta! In the past, I have purchased vehicles from lots of dealers and never received the level of service I got at Audi of Concord. All the staff was extremely helpful and courteous. One of the things that stood out was how verse everyone was on the product, incredible! I recently just purchased a brand new 2019 Audi RS5. The entire experience was quick and seamless. Kaye assisted me in finding the correct vehicle, and I could not be more thrilled with it!! During the road test of the vehicle, Kaye went over all the key features and answered all my questions. Kris, in the finance department, was also a pleasure to work with! Upon taking delivery of my vehicle Kaye spent about an hour and a half reviewing all the features of the vehicle and made sure I knew how everything worked! I couldn't believe this service. I found Kaye to be knowledgeable in the product and a delight to work with on my vehicle purchase. She made sure my car was freshly detailed upon picking it up and even went as far as staging it on the showroom floor so I could take some cool photos of my BIG purchase. She truly made this an experience to remember! I will certainly be returning to this location for future services due to the great service Kaye offered! Thank you, Kaye, and Audi of Concord - you've got yourself a customer for life! read more

I was in the market to buy an SUV and knew I wanted to buy an Audi. What I didn't know was whether I wanted the q5 or q7. Anthony was so patient with me. We test drove both cars, we drove on the streets as well as freeways and he had me do things, like take a turn at a faster speed on the q7, so I can feel that it's not top heavy like most larger SUVs are. He was extremely knowledgable and explained every bit of detail on each car to me. He gave me space and time to make my final decision, I didn't feel like he was pushy at all. I was indecisive even at the end. I couldn't decide between two colors and he was so patient and talked through the pros and cons of both with me. I decided to go with the white. He went above and beyond -- I guess the detailing guy was cleaning the car in the dark and missed a few spots. Anthony saw it and immediately started cleaning it all himself, in 90 degree heat! He spent 30 min explaining all the options of the car to me, from the navi, to media, car options, sunroof options, helped me sync my Bluetooth, my contacts, programmed my seat for me, everything! I was all set to go! Thanks for being so thorough! The financing part was easy peasy. Anthony laid out both options for financing and leasing and the numbers were so easy to understand. The signing part was super fast and we didn't get any pressure to get additional options, which I really liked. As for the car itself --- AWESOME! What a beast. We ended up getting the 3.0 engine as opposed to the 2.0 and I don't regret it all. I've never driven an Audi before but I now know why customers are so loyal. The car handles so well, it's smooth and it has such effortless power. True luxury. If you're in the market to buy an Audi, ask for Anthony. You'll be in good hands. read more

Tim Tyler and Chris Mcirvin were an absolute pleasure to work with. It's not often that you walk into a car dealership and receive transparency, sincerity, and people actually working with you to get you the price you want (especially in a market with car / chip shortages) this was by far one of my best car experiences. Thank you Tim & Chris I will highly recommend you to family and friends. read more

Normally, we don't have a good experience when we are shopping for a car. Audio of Concord changed this for us, everyone was very friendly and helpful especially our salesperson Ryan, who was very knowledgeable on the product not pushy at all, and tried to see what we were looking for, and sold us exactly what we wanted. If you look at the reviews for this dealership you see that is over 4, and we found out why. Highly recommend this dealership especially our salesperson Ryan if you want someone to listen to what you want and deliver and follow up after he is the one. We bought one car possibly another one by end of the year plus will recommend him to anyone in my circle. That's what they call free advertising which I hope more dealerships would learn from. read more

I'm so happy I came to this place, it was a very smooth process. Thanks to Brent he answered all of my questions and explained high detail about the car qualities. I could tell he is passionate about Audi vehicles, I recommend this place and Brent to guide you through getting an audi car. Definitely made my day and I very much like my new car! read more

Thank you Tim for a super easy and pleasant experience buying our Audi Allroad. Process was very straight forward and all great professionalism in every way. Recommended. read more

The service department is a complete rip off. Unless you have a warranty issue never go there for any service. They broke my windshield and then when I complained about it they basically called me a liar that they broke it. I will admit though, they did fix it at no charge but then again they were the ones that broke it. They recommend services that are not needed at a price three times higher than anybody else read more

Tim Tyler was wonderful to work with he definitely made my first time buying an Audi an experience I'm excited to share with friends and family! read more

Just bought my new car from Chris Montoya at Concord Audi. Chris came right up to us and ask if we needed help. He was so helpful and showed me my perfect car, an Audi E Tron in Cosmos Blue. He had to get it from the storage but was happy to do it. Jason Lau the sales manager gave me the best deal! Best and easiest car buying expirence I've had. Thanks Concord Audi! I'm now a Concord Audi customer for life. read more

Audi Concord - Auto Repair Near Me - Concord, California

I inquired about a 2018 Q5 that was listed on their website on 7/31/20 around 9pm. Robert F sent me an email the next morning telling me it was a great choice of a vehicle, he was looking forward to showing it to me and when could I be in to see it. Since we were traveling from Sacramento, I wanted to find out some more information, before we drove down. I emailed Robert and also left him a voicemail. After about one hour of not hearing back, I decided to call the dealership directly. The lady I spoke with (Kate, I believe) was very nice and helpful. She took down the stock number and said she would call me back in a couple of minutes to ensure the vehicle was still there. To my surprise, when she called back, she informed me that the vehicle had been sold the previous day. She explained that it's possible the dealership accidentally neglected to remove the car from their website. I told her while I understand that is a possibility, what angered me was that Robert emailed me knowing full well the car was no longer on the lot. It almost felt like a bait and switch tactic to get us to come to the dealership. I explained to Kate that during the Covid pandemic, online sales are the majority of where car dealerships are getting their business. You would think that there would be a better process in place to remove a car from the social media sites, once it's sold. But that fact aside, the idea that we were emailed and almost drove to the dealership without calling first, is appalling. Had we driven to Concord to find out it was sold the day before, I can only imagine how angry I would've been and upset my wife would've been. Needless to say, we will not be doing business with Audi Concord. It's too bad, because we were looking to add 4 more rings to our Audi family. If nothing else, I hope the dealership will at least reflect on their process and procedures and make some adjustment, to ensure something like this doesn't happen to someone else in the future. read more

Happy Wife Happy Life. My wife is excited about the new Q5 we picked up New Year's Eve. We love our BMW 328, but the Toyota Corolla we have needed to be upgraded...something like a $50K Audi. So we called and spoke with Chris McIrvin who was immediately attentive and straight forward. I told him my criteria and he quickly found a couple of options and didn't beat around the bush with pricing (which two other dealers already did this week). We arrived at the wonderfully remodeled dealership and Chris came out and met us at our vehicle to begin our tour. We went for a test drive in the Q5 (Chris explained everything about the vehicle as I drove) because the Q3 we were initially interested was already sold. We loved the Q5!! We weren't hassled about anything, no back and forth, no unnecessary trivial running in circles. Chris handled everything professionally and as a gentleman. Also Chris made sure the vehicle was detailed and had a full gas tank...and then he sat with us in the Q5 and went over all the details of operating the systems and panels (First Class!!!). The financing options were also straight forward and were not pressured upon us! I will go back to Chris and Audi Concord anytime I'm thinking of upgrading or adding another vehicle to the family or business fleet and they get my 5 star recommendation. Thanks Chris McIrvin and Audi Concord! We already took it out of town for a quick weekend in Napa and loved the performance, luxury, and drive in the beautiful Audi Q5. (Attached is a pic of my happy wife and 8 month old daughter. ) read more

Audi Concord - Thanks Chris McIrvin & Audi Concord for this fabulous Q5! - Auto Repair Near Me - Concord, California

This was my first time buying an Audi (2019 used) as I've always been skeptical about cars with higher maintenance costs than what I'm use to (Toyota and Honda's). Brent A was actually taking pics of another vehicle for another customer when he asked us if we needed any help. Definitely did not feel sale-sy and he allowed us to check out any vehicle we wanted. After the test drive, we were sold on the vehicle we wanted. Handling the paperwork was very simple. Lot of docu-sign initials and signatures but in total the signatures took about 20 minutes (Last time I bought a vehicle it took over 3 hours). But overall we were very happy and appreciative of Brent's genuine approach. We hope to continue buying more Audi's in the future! read more

I bought my dream car a year ago and worked with Brent from Brentwood. I loved my TT but my life changed and I needed a more mom like car so I reached out to Brent and he was very responsive! I didn't know what I wanted so my tech Jamal took me around the lot to check out and test drive a few models. Once I narrowed it down, Brent worked hard to make sure I was happy with my new purchase even though my heart wasn't exactly in it. Now I'm falling in love with my new SQ5 and loving my super charged ride! Thank you Brent and Jamal for getting me in and helping me get to know my new car! I'm a customer for life read more

I rarely update my reviews but I'm happy to report a very positive ending in this case. So after posting this Audi Concord got in touch with me. Not only did they offer to take care of the tire, free of charge, but picked up my vehicle from my house and dropped off a loaner for me in the interim. They were then very great about keeping me updated with the status of my car until it was fixed. Totally changed my opinion around, and I'm truly grateful for that. Thanks for responding to this the right way and killing it with customer service. I will be back. read more

We just purchased a 2022 Q7 Prestige from Audi Concord, and we are extremely happy with our new car buying experience. Our local Audi dealerships were not willing to work on vehicle pricing so we traveled to Audi Concord. Audi Brand Specialist, Brent Atkinson, responded to my inquiries quickly, and he even sent photos and a video walk around of the two Q7s in which we were interested before we made our trip. Brent was easy going, friendly, professional and not the "typical pushy car salesman." Also, we negotiated a great deal with Sales Director, Nick San Pedro, which made us very happy. Nick was forthright, knowledgeable and a really nice guy. Thank you Brent, Nick and Audi Concord for making our big purchase of a beautiful Audi Q7 Prestige enjoyable and stress-free. read more

I've had nothing but GREAT service, interactions & customer service from this location. I recently called in about a recall on my Q7, in which I've never dealt with a recall on any of my vehicles before, but the staff made it very easy to deal with. I also ordered some front all-weather Audi mats previously from this location & the staff installed them, which was awesome since I had none. They also took payment 4 me as well since my newborn was sleeping in the vehicle. AWESOME service! They go above & beyond at this Audi location. read more

I had a great experience purchasing a car. I contacted the dealership through their website, I was promptly responded to by Brent Atkinson (dealer). Brent coordinated a test drive for several vehicles and arranged phone interactions with financing within a matter of hours. Overall, the process was extremely smooth and I received a great price on my car! read more

Daniel Williams is awesome! Highly recommend Audi Concord.

Getting a new car ranks amongst my least favorite things to do. Justin, David and their manager John make the process very easy and surprisingly fast. Made the numbers work, they are very transparent and up front, and got a deal put together. They went out of their way to accommodate my disaster of a trade-in which made my wife's week. I guess I'm an Audi guy now? Thanks again! read more

Been getting my Audi serviced as I purchased the maintenance plan, and majority of the time they give me a nice loaner! Every time I've informed them I have stuff to get out from my trunk so they parked my loaner right next to my car to unload my stuff easy and quickly as possible, awesome service! I've been dealing with Marina Felix as my service advisor from day one. She is always efficient, knowledgeable, and personable. I feel 100% comfortable when I leave my car after she checks me in. She follows thru when my car is completed and answers all my questions. So anytime I need service for my A3, Marina is my go to service advisor! read more

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Worked with Sean and Chris (Sales Manager). I've never had such a great experience purchasing a new/used car. Sean was very responsive and answered all of our questions timely and thoroughly. His product knowledge is exceptional. We are new to Audi ownership and the transition was very smooth. Will definitely be coming back when we upgrade our other vehicle. Ask for SEAN in the sales department and you won't be disappointed! Seriously. read more

Audi Concord - 2018 SQ5 - Auto Repair Near Me - Concord, California

Walked around the lot for about 30 minutes. Ready to purchase. Not even a hello from a sales person. You would think that people who sale luxury vehicles would at least have enough energy to get up and engage a customer. SMH. This is the second time experiencing this. Last time It was a comfort and pleasure to buy from Elk Grove Audi. I encourage you to do the same. Don't waste your time here. read more

THIS REVIEW IS CONCERNING THE SERVICE ADVISOR/MANAGER ALEX: 11/21/18 UPDATE: Eddie has since reached out to me and did a deeper investigation concerning the issues with my car. Eddie and other sales staff have done an outstanding job with customer service, going above and beyond to help find resolution to my situation. Although my experience with the service department is still tainted with the unprofessional behavior of their service manager, Audi Concord's sales team has again proven that they are deserving to be recognized as the best in the country in customer service, helping to resolve issues, and showing true team work with the sales department helping to solve issues not under their umbrella of oversight. THANK YOU SALES DEPARTMENT! 11/20/18 ORIGINAL COMPLAINT: SITUATION: After Audi Pacific identifies a problem with my transmission, I call Audi Concord and leave a message with Alex, the service advisor/manager, stating my situation and provide him 48 hours to contact me or I will be contacting my lawyer as I suspect Audi Concord may have been at fault; and rightfully so if they do not return my call and choose to ignore the situation. After leaving the message, I call back to speak with someone and get transferred directly to Alex. In a calm manner, I introduce myself and explain my situation. I then ask if there is any explaination and resolution to this issue. Alex replies in an incredibly harsh, demeaning and derogatory manner blaming my ownership for the issue. Raising his voice, argumentative and not allowing me to respond to his personal accusations and verbal attacks, he continues speaking over me in a demeaning manner. At this point, I calmly cut him off, explaining that his response is very inappropriate for a customer-service based industry and ask to speak with his supervisior. Alex then transfers me over to the General Sales Manager Eddie. After getting transferred to Eddie, I ask if he heard any of the conversation between myself and Alex. Eddie stated that he did hear a little as he was concerned with his own responsiblities but did over-hear some of my concerns (this served as confirmation that Alex raised his voice against a customer). Although a witness to the inexcusable behavior of Alex, Eddie's attitude was not swayed to side with Alex and instead spoke to me in the same manner that I was speaking to him, in a calm tone. Eddie was straight-forward and gave me a direct answer to my questions and concerns. He was honest and gave me detailed information on Audi Concord's documenation of service for my car. Thank you, Eddie, for providing an explaination to my concerns. Eddie as the General Sales Manager has proven that Audi Concord has a terrific sales team and should be recognized as the best Audi sales team in California. read more