Super pleased with my "new" (pre-owned but the car has 16,000 mi on it so I consider it as good as new, I'm sure others wouldn't) Q5! It was a great deal, it's absolutely gorgeous, feels and is really safe (most important) and our salesman Jordan was more than patient, very thorough and helpful. I'm suspicious of buying cars and car dealerships in general, but this was a very easy process. Thanks Jordan!! read more

Audi Fairfield - Our "newish" Q5! - Car Dealers Near Me - Fairfield, Connecticut

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The sales manager of this dealership shouldn't even be working there, he for sure gives a bad reputation to the dealership with his arrogance and attitude toward the customers. I left a deposit of $1000 on a car and he contacted me saying I needed to pick up the car that say day because he didn't wanna hold it a few more days after I had already explained that I had work and it was their own fault the car wasn't ready because it needed service to be done on it. I'm pretty sure I'm not the first to complain about the SALES MANAGER! read more

Great dealer in my opinion having purchased a lot of cars. Went to check a vehicle after hours and ran into a sales guy leaving named Andres, he actually went inside and unlocked the car for me after telling him he didn't need to and i wanted to check out the car just as an initial impression being in the area. Had been emailing back and forth throughout the week and came across a cheaper car elsewhere where i left a deposit and purchased; otherwise i probably would've gone with theirs which was priced very well, incredibly clean and well documented. They aren't pushy, have a new facility and great staff. Will be keeping them in mind for future vehicles. read more

I purchased a used A4 in Sept. of 2017. Upon inspecting the vehicle, I noticed that there was a wheel cap missing and the tow hitch cap on the front bumper. My sales rep. ensured that these parts would be ordered after purchasing vehicle. After the purchase was made, he proceeded to tell me that the parts were ordered and that he would call me when they came in. A week went by... No call. I called the dealership and left 3 messages. Still nothing. Unprofessionalism is an understatement. Look at other reviews here. You'll see much of the same. Be aware of this dealership. read more

Audi Fairfield - Car Dealers Near Me - Fairfield, Connecticut

Brakes on Audi Q7 failed after 20k miles. Dealership refused to replace them calling it wear and tear. After much back and forth, they discounted new brakes but not much ! New brakes squealing after 3k miles and service department thinks this is normal. Disappointing parts and service on an otherwise very nice car read more

This is the second time I have use this Audi repair shop. They have kept my car over the weekend and despite for phone calls to them regarding an update I have not received a return phone call. read more

Honestly a terrible experience at this dealership. I was having issues with my car (check engine light) and so I brought it in to Audi of Fairfield for a diagnosis. After several days of holding and testing the car they determined the issue to be a malfunctioning low pressure fuel pump. After receiving a quote for the job, I decided not to proceed with the service due to the high price. I was able to do the job for a fraction of the price with another mechanic. It took less than an hour to swap the pump. After a successful installation, the car did not seem any better. Skeptical of Audi's diagnosis and after already paying 350 for them to tell me it was the pump, I decided to bring it to another mechanic who only works on European cars for a second look at the car. Upon inspection, it was determined that the fuel pump was completely unrelated to the issue. I've now spent over 1,000 dollars on diagnosis's and parts and over a month of waiting only to find out the issue was caused by a carbon build up in the engine. How can this dealership not recognize the problems of their own cars? To add insult to injury, the service leader at this location was mocking me and being very disrespectful when I explained my situation to him. I would not recommend bringing your car here unless you want to be taken advantage of. read more

We purchased a certified used Audi 4 years ago. We inquired about the oil consumption issue and were told this model/year had no issues. This was a complete lie! Within a year the car began to blow oil. Warrantee was up so serviced at out personal reputable mechanic. Replaced the oil sensor twice. The car needed a quart of oil every 100 miles, sometimes sooner. Called Audi maintenance in the fall 2018 for assistance and they said they could do nothing for us since it was not serviced with them. This is now a well know issue that Audi admits to knowing about. This issue has now damaged the engine and only option we were given by Audi headquarters is the replace the engine for $15K with a 1 year warranty. I still owe $4K on the lemon!!!! It's a complete loss. Absolutely SHAMEFUL! read more

Recently purchased a CPO A4 from here. Our salesman Rob was excellent, very knowledgeable, and easy to work with. He even remembered us from our first test drive 2 years earlier. Rob wasn't pushy and really worked with us to find a car we were satisfied with. Very satisfied with the process, we'll be back for our next purchase. read more

Today I brought my Q5 in to redo what Firestone couldn't. Chris Campanelli was so understanding and helpful. Turns out the car was fine it just needed a little fine tuning that only Audi can give. In the end, Mr Campanelli didn't even charge me and cleaned my car! I will always go back to Fairfield Audi even if it seem like something small. read more

I was not thrilled with my experience at the Audi service center on Schofield Ave. I am very surprised that Audi and Mercedes are under the same ownership, because the two couldn't be more than worlds apart. I booked my appointment explaining that I wanted my car looked over completely to find out potential problems and I was told this was no problem and that if I waited there, the service would be less than an hour, if I opted to shuttle somewhere it would be at least 3 hours. I opted to wait in the service center and I am very annoyed that I chose to do so. I mentioned that I wanted my suspension, steering, and coils examined and I was told that for my check engine/coils to be examined it would be 150. I'm not crazy as I know I can get my check engine light diagnosed at autozone for free so I opted to just have the suspension examined itself for 150. I was asked twice if I was sure of my decision about the check engine light and I was but it felt like they were trying to take advantage of me as they also asked if I wanted a "safety check" and have my brakes and fluid levels examined for another 150. I know cars, I've been working on my Audi for the last six years, and I have other German cars that I have experience with. There is no need to try to coerce me into something that is completely unnecessary. I waited 2.5 hours in the dealership while my suspension was examined, and once they were done I had to wait another half hour to receive the part numbers for what needed to be replaced. The only plus is that they actually washed my car afterwards. read more

HORRIBLE! Do not go there, $681, still did not correct the problem! Great coffee and pastries, but totally suck when it comes to fixing the problem! Car was back 3 times in 1 week, then of course, told me well "gee, another $3K ought to take care of it"! Jim G. read more

Great service with the sales folks here. I actually sold them my Audi and they were terrific. The week after the deal I thought I left something at the dealership and they were very helpful and proactive with helping to find it. Worked with two people, Anthony and David. Both were great, as was everyone else I came in contact with at Fairfield Audi. read more

CRASHED MY CAR My bad luck my new Audi A8 was stolen, but found and towed to the dealer with what appeared to be minor damage. They fixed the scratches wheels and paint, cleaned it up and said it was done. When i got there it was not fixed but still damaged and in the next week they were involved in a head on collision with the current bill for that crash at $30,000 You might think they would replace the car or make some kind of compensation, but what they offered was for their body shop to make a profit charging my insurance company to fix it. A call to Pensky auto group was even more insulting with no one willing to do anything for me As a matter of fact, when i sent another body shop to pick up the car, fairfield audi refused to release it and i had to threaten to call the police. I now have a lawyer and we are going to court Think twice about this dealership read more

Recently bought a used Audi at the Audi Fairfield. When I picked up the car the car was filthy inside and I didn't have the car even for 24 hours to have my break pads squeaking loudy and have knocking noise. When I called the dealership to bring my car back, they had it for a week to repair the knocking noise, break pads and check the AC. When buying a car its important to make sure safety issues are fixed before I take the car off the lot. After a week of not having my car, the moment I picked the car up; i had to drop it off the morning after. Nothing in my car was fixed, the breaks where messed up even more and the knocking noise was louder. I had to take a day off yet again to finally have my car taken car of. This was so inconvenient. Side note: The times I went to the dealership/service department, I would always hear someone complain about their used car have major issues. Should of went with my gut feeling. read more

This dealership has gone above and beyond anytime I bring my car in for service. I call in and the helpful staff knows what I need and gets me in with in 24 to 48 hours. I have a 2011 a4 and when I need service this is my dealership. They also have brand new Audi loaners and a waiting area that is state of the art and clean so I never hesitate to wait while my car is serviced. John Andersen is great and always makes a point to stop over to say hi when I am there. They even offered me lunch one day. read more

I have a new car....but I was out looking anyway for a lease. I started at Volvo (they basically turned me away) then went on to test drive a few different cars. Someone suggested an Audi (my last memory of an Audi was starting mine by crawling underneath it and holding a large screwdriver on the alternator with ignition key on & praying car didn't go into gear) I was treated extremely well by our salesman Jens. He allowed both myself and my wife to drive car (he actually insisted on 2 test drives) and then toured the whole Penske operation. It was overall a great car leasing/buying experience, and I must say the first time and every time I close that door.....I think about how amazing the engineering and thought that goes into a vehicle like that is. I highly recommend this dealership for any car buying purchase. read more

As always a great experience at Audi of Fairfield service. Early morning drop off was very busy and I was in and out with my loaner car in just minutes. My service advisor Rob Joseph went through everything about my car in detail and had it ready by the time I requested. Based on my repeated positive experiences manager John Anderson is running an efficient service department, would recommend to anyone. read more

Okay so after dealing with new jersey dealerships and being at my wits end with finding a truck I decided to check out audi of Fairfield. Boy oh boy the experience from when you first pull up valet parking, greet you when you walk in, refreshments, all around great service. My salesperson Chris Durkin excellent and straightforward no bs made me feel comfortable and got me right into the truck I was looking for a white range rover 2008. Take it from great place to visit, highly recommended read more

My sales person was terrific. Shawn treated me with respect and didn't waste time. I came in after a bad experience at the Wallingford dealership where I had previous bought 2 Audi's. I was appalled. And a lack of response from the manager followed by a yelling match with couple of junior people at New London's Hoffman Audi. I came in with the intention of buying out my leased car. Shawn showed me a much better deal that was much better for all of us. I drove out in a new 2014 Audi Monday after the Saturday that I talked to him. Got the best trade in value for my old Audi. Came out of there feeling happy and well serviced. Can't ask for more - right?! read more

I recently purchased a CPO Audi A4 and had such a wonderful experience from Audi of Fairfield! My salesman, Frank, went above and beyond to make sure that the car was perfect for when I came to pick it up and the purchase process was seamless. Can't wait to see how great the service department is in the future. Thanks so much for such a wonderful and easy car buying experience! read more

Would not recommend this dealership. It took almost 20 minutes before we were approached by someone and another 10 of waiting for a "free" salesperson. This was on a Wednesday and there were maybe 2 other customers in the showroom. We had a salesperson walk right past us twice. When we were finally helped we were told we couldn't go into a car they had on the showroom floor?! How is it I can sit in a $250k Porsche across the lot but not sit in a mid range Audi?! Audi of Fairfield needs to train their staff or get some salespeople with actual experience on selling a car. read more

Last Friday I completed my 5th purchase at Audi of Fairfield with my salesguy Chris Topham. I have bought (and sold) all ranges of Audi vehicles, and Chris has handled 100% of my business. I have found the negotiations fair, and the process very smooth. I have never had any problems - hence why I return to him! Highly recommended... read more

My daughter just bought a certified pre-owned Audi from Audi Fairfield. It was a wonderful experience from start to finish. Her salesman, Ting, and the financial representative, Tony treated her with respect and kindness and helped to make the purchase a smooth one. The car was prepped beautifully when we arrived to pick it up and we left knowing we would be back in the future. read more

I'll make this short. I arrived at Fairfield Audi service center Sept 30th at about 9:54 am for a 10:00 am apt. Jose showed me the waiting room,"it will be about a 45, 50 minute wait; is that okay?". - I replied sure, no problem. I had a prior engagement that Saturday morning but that wasn't starting 'till 12:00 pm i figured i had more than enough time for an EXPRESS oil change which even the coupon quoted 55 minutes or less guaranteed. TWO HOURS after the time i was told it would take to complete the express oil change which included a vacuum, a car wash, a 30 MP inspection, and several other things only 1 thing got completed and that was the oil change. The car wash unit was not in working shape, nor the vacuums apparently; or anything else at the center that day. My keys were lost, that added an extra 45 minutes to the wait. I was asked if i would like them mailed to me when found (lol). 3 hours later, in to the time spent at Audi of Fairfield, trying to get an EXPRESS OIL CHANGE; my aggravated mind was too tired to put up a fight when it was time for me to pay for my NOT so express oil change. Although it was 55 minutes guaranteed quoted on the coupon and it took over 3 hours, i just shook my head, swiped my card and walked away. To sum it all up, DO NOT get your service done at Fairfield Audi if your in a rush! You will be disappointed. read more

I originally stopped at Audi on whim after I was looking at Infinitis down the street. Jason W. was my salesperson and he was awesome! Extremely knowledgeable, passed my dads interrogation of Audis and cars in general. I test drove two cars with him but we looked at a few others. I settled on a 2014 A4 s line and I love it. I wanted to drive it off the lot that day but I had to wait because of my work schedule. Picking up the car was a breeze, signed the papers, checked out the car and drove it off the lot. Audi is most definitely going to be my car brand for a long time! read more

Watch out for the fees when you're dealing with Audi of Fairfield - both upfront and on lease termination. Not value-based, simply what they can get away with. I like the car, but found that the financial side of dealing with Audi was unsatisfactory. Next time, I will go to a different dealer and try a different brand. read more

Purchased an used Q5 from Audi of Fairfield back in November. Overall it was a great experience and very stress less. Prices were somewhat flexible but too much less than the listed price. Had a small problem with the blower motor in the heater unit which they fixed right away and gave a loaner car too. read more

I would give their service department no stars if it was possible. The claim that everything is not covered under warranty. I've had my Q7 10 months. I had to take it back 3 times to get the radio fixed. They tried to say that I must have spilled something on it. I DID NOT. Now a drain got clogged and I ended up with 2" of water in the vehicle. I just had a comprehensive service done 2 weeks ago and they didn't check it. They tried to charge me $500.00 because my vehicle leaked. I just got it back and they didn't bother to clean the carpets which are stained. They really suck!! read more

I do not have any experience with sales at Audi Fairfield, but I believe Audi Fairfield Service is excellent. Jim Walsh and his team went above and beyond the call of duty in my most recent visit. I have been in a few times for routine maintenance, which was great, however, it is diagnostics and repair is what truly sets a mediocre shop apart from an amazing shop. I believe a good experience during these times can make or break a brand in terms of overall ownership experience. In this case, I brought the car in following a check engine light and what I received was perfection. As diagnostics can be tricky, I was fully prepared to wait a few days while my car was fixed as it is a low production model exhibiting a problem that is not likely seen every day. Each day, Jim called me personally to give me an update on my car's status. I did not have to worry, call myself, or wonder what was going on. After two days, the problem was solved, parts were replaced, and my car was as good as new. I picked up the car and it was obviously well taken care of with relatively few test miles, paper protecting the carpet, plastic on the seat, and a cover on the steering wheel, further proof that my car was respected during its visit and cared for as if they owned it. I could not be happier and I am very appreciative of the service I was given. Thank you Audi Fairfield Service Department. read more

great staff, great location, service is superb. you can't ask for more when you arrive at audi of Fairfield. if your going to service you drive your car right in the garage and immediately someone is offering to help service you car or find out what the problem is. i had warranty work done on my car, I was given a loaner car, and I wasn't charged a dime for anything (as long as you return car with full tank). both sales and service staff are friendly and helpful. they really listened to what problems I was having and not jumping down my throat before I could finish. a+ to these guys! read more

My service experience yesterday was EXCELLENT. I would highly recommend Audi Fairfield. The Fairfield service team is head and shoulders above the service I received in the past at Audi in Greenwich. Angelo was professional and very easy to deal with. Thanks very much! read more

I went to Audi Fairfield for a simple repair on my windshield wipers. I could not be more disappointed. It took almost the full day to have the repair completed without anyone checking in with me with updates on time or cost. I was then charged an astronomical amount. When I arrived, I also asked them if they could also do the airbag recall work and I was told that no, they did not have the parts - yet, I get weekly reminders to attend to the airbag recall (the 1-800 number was once a 1/2 hour wait on hold so I gave up). This representative was unconcerned and in the end, they never followed up to say that they had the parts and could do the recall work. I read in other reviews of similar problems.They clearly do not want to do the recall work at this service center. The final insult was that I got into my car and the drivers seat had been raised to such a height that I hit my head on the door frame and had headaches for days afterwards. I wrote a letter advising the Manager of my injury to make sure that other people were not similarly harmed, and the letter was never responded to. Sub-par service, inflated prices and dangerous! Choose another dealership/service center. read more

This review pertains to the service side of the dealership. Rob is by far the best service advisor my wife and I have ever worked with. His explanation of the work needed is always clear and detailed. Service is always prompt and as quoted. For this reason alone we would never buy a car from anywhere else and we would never have service work done anywhere else. read more

I recently bought out my lease and it couldn't have been easier or more transparent. I received all the financial information almost immediately after I requested it, and there were ZERO hidden fees or markups. Dave Nachman worked around my schedule and had everything ready to go the moment I walked in to close the deal. read more

I am writing this review about the Audi Service Dept. I have a service rep named Rob Joseph who takes care of everything. The service reps are responsive, respectful and customer focused. I bought a used Audi 4 wagon, my first Audi, in 2013. I have only had to have it serviced twice. I love the car. It has run perfectly. I can always get my car in and out quickly. I use this Audi service dept. even though there is another one closer to where I live. They are the best. read more

I wrote an initial review back in early February about this dealership. I have had no trouble with the car but bought it out of state and have found the process of getting my registration and dealing with paperwork to be horrendous. Upon leaving the dealership, the finance manager said I did not have to do anything except wait for my registration to arrive. Upon getting home the salesman (Michael) made it a point to ask me for a review on this site which I agreed to do. After having the car for a day, I realized the seat belt needed to be replaced on this certified car. It was all chewed up. I had to send a pic to them of the seat belt and wait to get approval to have it fixed. When I found out the cost of the replacement part, I had to wait even longer for the dealership to talk with my local in state dealer to get it fixed. Aside from that I have loved the car but hated dealing with my registration. I've been to the license bureau twice in Ohio for vehicle inspections, the second time having to go because the initial inspection was denied. A form that I should have signed while at the dealership buying the car had to be sent to me, signed and mailed back immediately as part of getting my registration. On March 3, I was informed by email that my first inspection was denied and needed to be redone. My 30 day tag from the dealer expired March 7. I went a 24 hour period with no legal plates on the car because the dealership (Mao Hsi) did not mail the plate out in time. I am told I still have another week to wait for my registration to arrive. When I call the dealership to ask for a manager, there is never one available. I emailed my salesman and asked for the GM to contact me directly. I have received no response from him, but did get a call from a sales manager just yesterday, even though he is not the one I asked to call. While I have been very happy with the car itself, I would caution out of state buyers to think twice before dealign with this. Since buying the car, I have spent about 6-7 hours of time going to the license bureau, mailing forms, emailing and calling the dealer, and helping them do things that should not be this difficult. My wife bought her car in New York and she spent one trip at the license bureau and was done after that. read more