I went to test drive and check prices for a couple of cars but the sales guy I met Harut thought that I couldn't afford the car. He didn't let me test drive the car and was telling me to go to other dealerships with cars that cost less. I don't know if it's because I'm black, he was not interested in selling me or to convince me to buy. I ended up going to another dealership to buy my car. read more

Terrible customer service, came in looking to buy a 2017 TTS and they just looked at me didn't greet me and walked by, might just have to go get the bmw 535xi, much better service there. read more

I wish I didn't have to give any stars. This dealership is a FAIL in every way. I went in for a simple oil change last week, only to find out today (while washing my car) they didn't secure the under carriage cover...AGAIN. This is the second time, which means, another trip to the dealership. I've been in this dealership roughly 65 times since I purchase my vehicle 4 years ago, and I've driven the entire fleet of loaner cars 3 times over. This isn't my first problem, it's one of many. I bought a pre-owned certified vehicle from them 4 years ago. My car has had $14,000 in repairs. The turbo went out 6 months after purchase, the entire catalytic converter system failed (then they refused to honor the warranty, I looped in Audi USA and the service manager flat out lied to them, in which Audi USA was fully aware). The general manager has been completely rude. Many other parts failed on this car over the course of 4 years. I brought my car in more than 5 times for an acceleration issue and they could not determine the problem, for 1 YEAR this went on! They kept returning my car...still broken. It wasn't until I went in and asked to take the Mechanic for a ride in my car and SHOW HIM, that they realized what was wrong with my car. Then of course- I find out the timing chain is stretched. Because why wouldn't it be, this car is complete garbage. (When I asked the dealership "When should I replace the timing chain?" They will tell you "Never". ) One day during an Audi Mpls oil change, I found out my car was leaking oil near the timing chain, a bad seal. Funny Audi Minneapolis had just overfilled my oil on the previous visit- enough to set off warnings on my car. I wonder why the seal went bad?? Overfilling the oil perhaps?? They've done that twice by-the-way. They of course took no responsibility and quoted me a price. That is when I went to Audi Richfield, who not only provided superior customer service and fixed the bad seal for cheaper than Mpls quoted, they also worked with Audi USA and replaced my timing chain under warranty FREE. Why couldn't the dealership I bought my car from do that?? They were repeatedly asked. All of that being said, I wish I would have sued this dealership for Lemon law from the Get-go. They are horrid, on top of all of their service fails and selling a complete Lemon, they have also left oil stains and marks in my interior, and scratches on my hood with every service. The general manager is a scumbag. Brent the service guy is awesome, that's the only good thing I can say, honestly...spare yourself the misery of working with this dealership and go to Audi Richfield. read more

We bought a pre-owned vehicle here today and had a pretty flawless experience. David Falkman was our salesman and was fantastic, very personable, not pushy, really awesome! We also had Trisha from finance helping us and she was great as well. The dealership was nice and we especially appreciated the small kids room that occupied our 3 year old for the majority of our sale. We would go back in a heartbeat! read more

Bought a used 2015 a3 and took it in to get checked out. Was somewhat weary due to reviews on Yelp, but I left impressed! Tony my advisor checked the vin and told me there was a pre paid maintenance plan on the vehicle I would inherit. He set everything up and secured someone to drop me off at work. Couldn't ask for a better first impression and they have a pretty sweet coffee machine in the lounge which is always a plus. read more

I have bought several from Audi Minneapolis. They have a terrible service department. The service department, as you can see in several other reviews on this site, is arrogant and incompetent. They only seem interested in explaining that you need to give them the highest review possible if contacted by Audi, because "German standards" are that anything less than the top score is a failure. But the experience they provide is an "F" on any grading scale. I explained the problems I had with their service, the manager agreed it was bad, but didn't want to do anything about it. I haven't seen any evidence that they are interested in being good, rather, I only see that they are interested in pretending they are good. I have a Lexus too. The Lexus of Wayzata service experience is dramatically better. It is always excellent. I made this point to the Audi Service department, in an effort to state that I think I have reasonable expectations based on my experience from a service department in their geography that sells vehicles at a similar price point. The service manager only acted insulted and said he had no idea of what Lexus does for service. Clearly he doesn't, but certainly could learn a lot if he did. My most recent experience is consisted with many others I have had over the years. I have given up any hope that it will change. While I love Audi vehicles, and this dealership has a great sales department, I won't buy another Audi here. read more

I'm the owner of a 2012 Audi S4 Prestige. My car was hit in the driver's side wheel well, and the tire had ripped out part of the body harness. I needed 65 wires reconnected, a few new fuses, and also a couple modules replaced. Audi Carousel wanted to charge me $5,000.00 USD for an "non guaranteed" repair or $15,000.00 USD for a complete body harness replacement. I said no. I then miraculously found Tommy's Garage out of Hopkins who did the repair at a fraction of the cost and fixed my "prestigous" S4 without a spot or blemish. Kudos to Tommy's, -not so much to Audi Carousel. They also never really understood me when I called into the parts department multiple times to figure out my issue. Please hire some professionals. Thank you. read more

I had a very strange experience at this Audi dealership. After some research, my wife and I wanted go look at and test drive an Audi Q3. When we arrived at the dealership, we went into the building to look at the display models, and the Q3 wasn't one of the cars displayed, so we then proceeded to go outside to see if we could find a new Q3 to at least look at through the window. After a while, we realized that the dealership doesn't keep the new cars in a location that people can access and look at. They keep all their new cars in a caged up area across the street from the dealership. Weird. The BMW, Lexus and Mercedes dealerships don't do that. You can see all their new cars on the lot or in the building. Well, after a while, we had to track down a sales person since no one came to help us, and the guy we talked to acted like we were wasting his time. I understand he was busy, but come on. He then told us that there was one Q3 test model for driving, but it was out being test driven at the time. We waited a bit, and when it came back to the lot, there were like two other couples in line to test drive the same car, so there was no way for us to look at it. I mean, if it's such a popular SUV, why would they only have ONE test model available? Ridiculous. We got frustrated and left. We went back on Sunday when they were closed, and were at least able to look at the Q3 through the window to at get a look at it. We'll probably be going to the Bloomington Audi dealership next time to see if we have better luck. read more

I don't write reviews on here very often, but after this most recent experience I feel compelled to...if only so others can be aware of what they're dealing with when the take their vehicle here for service. I brought my A6 in to have an emissions software recall performed. While it was there I figured hey, I'll get an oil change as long as I have to leave it with them for the day anyway. Now, for the record, I'm a car guy -I rebuilt my first Audi engine when I was 16 (it was an '86 5000 5 cylinder turbo). Since then I've had six more Audi's, with a couple of BMW's thrown in for good measure. So for me to have someone else perform an oil change is an anomaly, but I'm so busy with my business lately, I figured hey, how bad could they screw this up, right? Well, apparently they can't even do that correctly... Last Sunday while doing errands (only a week after said oil change), I got the dash indicator that I was a quart low on oil. What in the actual F???...I believe is what came out of my mouth. Immediately I went home and put the car up on jack stands to investigate. What I found is evidence of a PATHETIC level of INCOMPETENCE at best...and outright fraudulent activity at worst. The first thing I noticed when I went to start taking the belly pans off under the engine was that they were completely soaked with oil (these days they're made of some sort of plastic and felt combo I think for sound deadening, however they apparently are highly absorbent as well). And not just a little, but like completely saturated. My heart sank as I'm expecting to find that my main seals are leaking...or a blown oil cooler line... probably something difficult to get access too... But no, everything on the engine was spotless...all the way down to the bottom of the oil pan that is. I looked carefully up the sides of it thinking this must be coming down the side of the engine from somewhere right? So I start running my fingers up around the perimeter of the pan, but they came back dry and clean. I'm puzzled? They can't possibly be so dumb as to not tighten the drain plug on the engine right? Like that's impossible, right? These are "Audi Certified Technicians" we're talking about...that charge you outrageous rates for their time. Nope the drain plug was FINGER TIGHT!!!! It could have fallen out of the pan at speed on the highway and fried my engine!!! This is the most basic of all car tasks that there is...and if they can't do this right, then what gentle reader, can you possibly trust them to do? What? I suspect however though that this is intentional. Everything about my experience with this dealership in recent years has led me to this conclusion, so hear me out. You can't see anything under these cars anymore as everything is covered up. Hell, they don't even come with a dipstick now. And most people these days have no idea how a car works, so they take advantage of this fact. First off, did you know that the service writers all work on commission...how's that little detail for a conflict of interest?!!! So you change someone's oil and then they bring it back in when they notice a leak. And they have no way of verifying any of this when you tell them it's going be hundreds of $$$ to fix it. And all the while there's nothing wrong with the car. Seriously, there's a special place in the afterlife for these kind of folks...save your money people and take your car to a reputable independent shop. And hey Audi social media monitors, your brand is going to tank if you continue to allow dealers like this to operate!!! #audiservicefail read more

My first experience with Carousel Audi was several years ago when I was considering a new lease. When I spoke with a salesperson, he indicated that there were no cars available for the lease rate advertised, and that I would need to pay over $100 more per month. Between this and the general attitude I experienced, I decided to go a different direction. I am in the market for a new car again, this time for a purchase. I decided to give them another try, as I do like Audi designs, and Carousel is the closest dealer to my house. My husband and I waited nearly 45 minutes for a salesperson to talk with us, but we could not get anyone's time. We finally left to visit a competitor, where we received immediate, pleasant service - in stark contrast to the treatment we received at Carousel Audi. read more

I bought a car there yesterday and had a great experience. I wasn't buying a new Audi - I was buying one of their preowned vehicles - yet the sales team, David F. in particular, treated me like I was about to spend 100,000 on a supercar. If you're looking for an Audi or one of their used vehicles, they'll treat you with respect. If you want to haggle endlessly or lose your mind over a hundred bucks difference on a trade in value, maybe this isn't the place for you. But if you want a nice experience from a professional sales team...head over to Carousel. read more

Nice and welcoming building , but at the service desk, they always seem overwhelmed and you are not their priority. I used the service many times, but was really surprised how their expert technicians could not detect the right issue with the on and off acting up of the auto transmission. They don't really stand up by their service, There are local Audi service shops that do much better at diagnosing issues, at less than half the cost at Carousel. I was not impressed and II grade the service very poor. My car was fixed at a local Audi service shop. As the saying goes, it is not about the appearances, it is about the service under that nice building. They lost my business, and I own 3 Audis! read more

Like other reviewers here, I found the service department at Carousal Audi to be excellent. That said, I wouldn't buy a car here ever - in fact, I constantly tell people to go to the other dealership. My salesperson actually LIED about getting a problem corrected, telling me the GM is working on it. When I ended up talking with the GM, he never heard of me, the ongoing problem, and then proceeded to minimize the his salesperson's behavior. When I told him I thought the sales person was reprehensible for outright lying, and that he was representing his dealership (bad news travels fast!), he told me (and I quote): "Well, that's my problem. You don't have to worry about him." I told him I wasn't going to, but that word of mouth is the best advertising and I had nothing good to say about either of them nor the dealership.... Guess their reputation for being arrogant asses is out there.... read more

I'm the owner of a 2012 Audi S4 Prestige. My car was hit in the driver's side wheel well, and the tire had ripped out part of the body harness. I needed 65 wires reconnected, a few new fuses, and also a couple modules replaced. Audi Carousel wanted to charge me $5,000.00 USD for an "non-guaranteed" repair or $15,000.00 USD for a complete body harness replacement. I said no. I then miraculously found Tommy's Garage out of Hopkins who did the repair at a fraction of the cost and fixed my "prestigious" S4 without a spot or blemish. Kudos to Tommy's, -not so much to Audi Carousel. They also never really understood me when I called into the parts department multiple times to figure out my issue. Please hire some professionals. Thank you. read more

I've had a great experience at Audi of Minneapolis. Brent in the service department provides top notch service and goes above and beyond customer needs. Highly recommend him if you take your car here. read more

I bought a pre-owned Audi here about a year ago and this has to be the biggest mistake of my life. The first time I took my car there for an oil change, some idiot got grease stains all over my roof liner. I completed my survey and requested a call back to discuss the issue. No response from anyone. Not a big deal since I will come back for my next oil change and advise them of the issue. About a few weeks ago, I took my car in and addressed my issue with the service desk guy and they cleaned it with no problems. Today, my engine light came on so I called them to bring in my car. I was told by Bob that they don't have enough man power or loaners to look at my car today but will get me in on Tuesday. I totally understand this isn't his fault but this is completely unacceptable. My check engine light is on and I have to wait until Tuesday? The problem might be a minor issue that can turn into a major issue. I will be looking into trading in my car. read more

Own 4 audis, and a total of 8 over the years. Refuse to go to Carousel for service and would never buy another car from them. Got second opinion on their recommended service and repairs from other Audi Dealers, that said we did not need the repairs Carousel recommended and were 100% overpriced. read more

Carousel Audi has really stepped up its game in recent years as I have been going here a while. It is obvious they are very focused on creating the best possible customer experience when getting a car serviced. Historically I had never been a huge advocate of going to a car dealer for service, but you definitely get what you pay for here and that is the reason I continue to go here instead of some run-of-the-mill shop. With my current Audi I have consistently dealt with Brent in the Service Dept. and my experience has been excellent each and every time. read more

Love Audi product and have had 4 new ones from this dealer and others. Unfortunately the service is delivered with an arrogance and laziness that is bad, and it's been this way for years. They could learn a few lessons from Lexus. Have your Audi serviced any place but here. read more

I created a yelp account just to write this review. I went in for service today because my headlight was out. I bought a used a4 two months ago and was upset something was already wrong. However the service was amazing! They fixed my headlight for free, filled up my oil and all other fuels and washed, vacuumed out my car. All for free, which the repair was not under the certified warranty, and in under 30 minutes. Very very impressed. Continue to win my business even after I purchased a car. read more

Do not work with Jed or Lindsay in sales. Lindsay is supposedly a "manager" I left her a voicemail which she never had the courtesy to return my call for over a week. They are both lack education and professionalism. We were very patient with these two, its been over a week. Here is our experience: I went in to get a quote for my husbands Audi A4 2017, 27k miles, that we bought a year and a half ago from Audi Wayzata. Last week Jed took all our info down and Lindsay test drove our vehicle. After about almost an hour Jed tells me they need more time to see if they can offer us an amount and will call us when they figure it out. 2 days pass, no update. Jed says Lindsay is thinking about 17k but they have to still check if they can even buy the car because it had whiskey plates. I called the DMV and got an answer within 5 minutes saying any dealer can buy a vehicle with whiskey plates and the only restriction is I could not sell to a friend or family. I called Jed and Lindsay back to let them know because after 2 days they had no answer but I figured it out on my own. They could have figured the answer out easily but obviously never even tried. Never received a call back and I also told Jed I didnt want to trade in because originally he said they only trade in, they cant buy other Audi's. So I am sure he didnt want to work with us. Cool I dont care but do not waste my time and at least provide an answer. We took our business to a smaller dealer that offered us 1.5k more than these two and within going to get a quote they knew they could already buy our vehicle no problem with whiskey plates. If you are going to this dealership save yourself time and request other sales associates that know how to do their job. Still no call back and it's been over a week. What a joke of a manager and sales rep. Audi corporate needs to train their employees because the brand itself is quality, their reps are tainting their reputation. read more

Thank you Al. I can't describe how shocked I was by how amazing the experience was when I brought my Q5 in after hearing mysterious rattling on a cross country trip. I came in unannounced, and Al was able to diagnose and correct the problem. In under an hour. And they washed my car. And there were granola bars and coffee. Again, I was a walk in on a cross country trip. This could have been a disaster and instead I was on my way in 45 minutes. Grade: A+++ read more

Lynn Daleeiden and Tricia Hansen were terrific. Knowledgable, warm, great humor, and very prmpt and courteous. Best car buying experiemce I ever had! read more

I too created a yelp account just to write this review. First time customer. Brought my A4 in for scheduled service and got my oil changed, brake fluid flushed, and car wash for free (no warranty in place). No one tried to sell my anything more, in fact, they said everything looked great. They greeted me the second I walked in and walked me out ending with a hand shake. Service was fast and professional. Great experience. I will no doubt be returning for future needs. This is the way it should be. Great job Audi of Minneapolis! read more

Not happy at all with the sales people there... worst buyer experience... Sales people are very arrogant and make you feel as if they dont care for your business... Guys its a 40K car that i am interested in buying and it seems peanuts to them!!!!! read more

Salesman, GM were both extremely arrogent as soon as the sale was over, he didn't return emails/calls etc. I bought a pre-owned certified car at too high of a price, but did not know because there was not any others in the state for sale to compare with. 1 year after purchase was offered $16,000 below what I paid (On a used purchase) Was offered $4,000-$5,000 more at three other dealerships. Terrible experience, wouldn't ever buy a car there again. However, their service department is excellent to work with! read more

Highly unprofessional approach to managing inventory. Car I was interested in has been sold a week before I wanted to buy it. Moreover, the listing is still on several popular web sites. read more

I brought my 2011 Q5 in for an oil change, to get a small 1 foot area buffed out, and to do 2 recalls. I live nearly 3 hours from the closest Audi dealership and to schedule this was difficult since I work 2 full-time jobs. Brent Briggs was my service tech. I described to him the area to be buffed and he quoted me a good price. I found out they didn't have any parts to do the second recall, though nobody called and told me this in advance, and he stated the recall parts would be a 2 year wait. I told Brent, just an FYI, sometimes when I start my vehicle it has issues turning over. I clearly stated this was not something I would want looked at during this appointment but that I would possibly schedule one at a later date given that I knew I would need to leave my vehicle there. He stated he would try to reprogram the key as he felt this may help and I agreed to it, as it was an easy task. I was told to come back approximately 4 hours later and was given a loaner vehicle. I left and came back at the time he stated only to find out it would be several more hours and they hadn't even started to buff the vehicle yet. I left again and then received a call from Brent stating they had began looking into the "start" problem I had described and he said I should not drive the vehicle and should keep the loaner vehicle at least 1 day until they had a different mechanic look at it. He stated it would not be safe to drive my vehicle. Being a single mid 30's woman and living nearly 3 hours away I felt I should trust what he was saying as I didn't want to drive my vehicle home and have something happen. I agreed to take the loaner vehicle and he stated he would call me the next day with an update. After several calls back and forth, I had to keep the loaner and was told they needed somebody to look at my vehicle Monday because there was something with the piston that they had never dealt with before. He then called me Monday and quoted me nearly $7,000 in repairs stating I needed all cylinders replaced and they found something lodged in a piston. I told him I did not want the repairs and he stated, "I don't blame you" given the price it would cost. I asked if I could pick up my vehicle and he then told me they hadn't even started to buff the vehicle out yet, which was a service I made the appointment for!!! I had to wait a couple of more days due to my work schedule and Brent kindly offered to drive my vehicle half way to me and he told me what time to meet. He was late and when I called him to see where he was he never said his location just that it would still be a while because of traffic. I received my vehicle late, he told me he had to put gas in it which doesn't make sense given the amount of miles he drove it and I had plenty of gas to get to where we met at. We exchanged vehicles and he drove away. I proceeded to put my vehicle in drive and noticed my coolant indicator light was on. This light has never been on before. I also checked my oil level and it said it was at max. I called Brent and he proceeded to tell me that his service tech said the light was on when he got into the vehicle. Don't you think if the light was on I would have mentioned it when I brought it in for repairs???? I had one indicator light on when I originally brought the vehicle in telling me I needed to change my rear right light bulb. I even mentioned this to Brent who said it would be cheaper to change the bulb on my own. I then drove the vehicle to the nearest gas station. Upon opening my hood I found that the coolant box had been taken off and never bolted back on so it was just sitting there not attached to anything. They had to take this off in order to inspect the fuel injectors and piston however they lied and denied this was their fault. I drove the vehicle home and we tried to contact the service manager whom continued to deny any fault of their own but stated he would mail me two bolts to bolt the coolant box back on. I received a call from the Audi customer service that lasted 30 seconds as she asked me how my Audi experience was and I said terrible and that we had left a voicemail for the service manager to call us back and she said, "I will make a note of that" and then hung up. Since Audi serviced my vehicle, my malfunction indicator light has come on, my radiator light is on, and my vehicle is now telling me that I need to reduce the oil level as it is too high. I wrote to Audi America the week after my car was serviced and have heard nothing back from them. I have no way to get my vehicle to an Audi dealership to have the other issues checked now. I work 2 jobs and I have no other transportation, which is now going to be affecting the clientele I work with once I am without a vehicle in order to get it fixed from issues that were no fault of my own. I am an extremely nice person and feel that because of this and the fact that I am a mid-30's woman, Brent and his crew took advantage of me. read more

I've ordered parts from this dealership quite a few times in the past, but this time it was a simple sun visor clip for a 2001 Audi TT that the parts department said they had to order and some O-rings for a 2008 Audi S4 that they had on hand, ordered the clip on December 14th or 15th they said it would take 4 to 5 days for it to get in so I waited and called back on the 21st to make sure parts were there so I could pick them up the next day and the parts guy said "yes they were here!" So now today I went to pick up the parts and no sun visor clip.. got my O-rings but no clip! So I asked the parts guy about it and he said he had no record of me ever calling in 2 times.. and so I asked if they could order it again and he said "yes" but it will be another 4-5 days and with Christmas in a few days it's going to be longer and I said ok that's ok I guess.. at this point I'm upset so I ask the parts guy if he can at least cover the shipping cost for a small visor clip to ship the parts to me once it gets in because I live an hour north or the dealership and I just drove all the way down there to pick up the little plastic clip that wasn't there already. And he kinda giggled and refused.. and proceeded to tell me I was lying about both times I called about the parts, so what I'm saying to you is document your calls and make them give you a name so you know who you talked to.. PARTS DEPARTMENT ONLY.. read more

So I find a 2010 A6 in their inventory and inquire about the vehicle online. A sales rep named Mark Landy calls me on a Thursday afternoon, and I tell him what I'm looking for (even though he should have already known from my email inquiry). He tells me he needs to find out for sure if the car is on the lot and will call me back. He did not call me back. On Friday, I inquire by instant message again, and get a hold of someone else. They pull my name and ask if I was working with Mark Landy. I told them Mark initially called me the day before, but did not get back to me, and that I did not care who I worked with. Again I inquired about the vehicle but was told I would get a call back. Later that day, I receive an email from Mark saying that he was with customers through close the day before and could not get back to me, and that he was still trying to locate the vehicle and would talk to his pre-owned manager the next day in the a.m. (Saturday). Saturday morning he emails me, telling me that the car is on the lot, and was unavailable for a while because one of the rims needed to be worked on. I make the 25 mile drive and guess what, they tell me the car was sold the day before. I just couldn't believe it. This guy tells me THAT MORNING that the car was on the lot. Of course, they proceed to try to sell me a different A6. If that is not a textbook bait and switch tactic, I don't know what is. It appears Carousel Audi is the cliche of a sleazy dealership, telling you anything to get you into their doors and attempt to sell you anything they have. I'm still looking for a car, and if I decide on an Audi, I'll give Maplewood Audi a shot at earning my business, and not this boiler room. read more