My 5 star review is ONLY obtaining to Angel and not every employee at this location. (Although Amber is also so amazing) Angel was just that an angel! I went to turn in my lease and she promptly greeted me and chauffeured me to the waiting area. She asked if I wanted anything to eat, snacks or a drink- which I declined. While the sales team was looking over my car and taking pictures, I embarrassingly reversed my previous decision and asked for a snack and beverage (I didn't realize what great snack options this location had ha). She immediately made me feel comfortable and quickly grabbed my requested snack and refreshment. We ended up speaking more and she was the highlight of my visit. I have to admit that visiting a car dealership isn't my favorite task and her contagious smile calmed my nerves. Thank you! read more

BUYER BEWARE -- DOCUMENTED EXPERIENCE I had an extremely frustrating experience with [Dealership Name], and potential customers should know how my transaction was handled. I originally brought my BMW X5 to this dealership while looking at an Audi e-tron GT. They appraised my X5 at approximately $22,000. I decided not to move forward with the e-tron GT because I wasn't comfortable with the overall numbers. After the dealership continued contacting me, I told them that if they genuinely valued my X5 at that amount, they could simply buy it from me. A sales manager then sent me a written offer of $22,310 for my X5. I still have the text message. Based on that written offer, I returned to the dealership to sell them the vehicle. I sat there for approximately an hour before being told they were busy and it could take several more hours. I left, asked my salesperson for the GM's information, didn't receive it, and ultimately drove back to the dealership AGAIN. Only when they started preparing the paperwork did I get told that the $22,310 offer was supposedly a "mistake" because they thought my X5 had approximately 44,000 miles instead of approximately 99,000 miles. So somehow my vehicle was physically at the dealership, was appraised, I was subsequently given a specific $22,310 offer in writing by a sales manager, and I made additional trips to the dealership based on that offer -- yet this alleged 55,000-mile discrepancy wasn't brought up until it was time to complete the transaction. Make of that what you will. At minimum, this was an incredible failure to verify basic information before giving a customer a written number and having them return to the dealership. My time was wasted repeatedly because I relied on what their own management communicated to me. I have retained the texts showing the $22,310 offer and my communications with the dealership. I'm sharing my experience so other customers can make their own informed decision before doing business here. read more

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Great experience at this dealership. What I liked most are the prices online are the actual prices they present when entering the dealership to shop; no gimmicks (at least with our salesperson, JP). They were kind, service was quick; however, they are not open late hours (after 7pm) or on Sundays. My only despair, I would have loved to have a follow up the day after or right after purchasing the vehicle to assist with operating some functions and questions about the features they insisted were available in the vehicle. Otherwise, I'd highly recommend. read more

Audi North Orlando - Car Dealers Near Me - Sanford, Florida

I bought an Audi Rs3 from this dealership, even though I live in Arizona. I debated buying the car from a local dealership, but they did not have the color I wanted, and I was assured that the process of buying the car would be seamless by the salesperson, Christian. Christian was great, but as soon as I was transferred to the finance department (I paid cash for the vehicle), the nightmare began. Jesus was very attentive in our initial call, when he sold me on various extended warranties. Once they received my money, I have had to reach out no less than 10 times to get copies of what I signed to buy the car, find out what was happening with the title, etc. I am now in trying to get a temporary registration for my car in Arizona, because I was told it may be "weeks" before I get a title, and I am not able to get my car registered because I have never been provided a Bill of Sale. I have nothing saying that I own this car. I had to reach out just to get paperwork emailed to me after I signed the "Buyer's Agreement" and now I am having to reach out again (11th or 12th time?) to get something saying I own this car. I resonate with a previous reviewer who stated that the process is great until you give them your money, and then it becomes a hassle. I never expected this from an Audi dealership. A customer pays a lot of money to buy a great car and receive exemplary service, and unfortunately, my experience has been soured. If this is what Audi customer service looks like, save your money and go somewhere else. read more

I had my 2019 Audi TT RS towed in early March when it wouldn't start. They diagnosed a bad battery and did a 50,000 mile service. When I picked it up I saw that I only had 30,000 miles on the car. OK, I do driver hard. They also recommended new tires. My tire tread depth is 5/32, not needed yet. The car died about two weeks later. The problem was the positive battery cable was frayed. We noticed that they had put the wrong batter in the car, it was visibly smaller. The car required a 850 CCA battery and they put in a much smaller batter. I went to Batteries Plus and bought the right battery without trouble. I took the too small battery back and they promised a refund. A month later still no refund. I know the dealer would be more expensive, but I expected competence. My advice is to use an independent service like Eurotech where they have competent mechanics and don't try to sell you things you don't need. read more

Shaun Laird (General Manager) is absolutely incredible. He is the nicest guy and truly does what is right for the customer. I will never go to another dealership as long as Shaun is here. Amber Lowery (Service) is just the nicest person I've ever met. Really cares about the customer and goes above and beyond whenever possible. Wonderful experience!! Sean and Charles in service were also spectacular! Love this dealership!! read more

If I could give 10 stars to Nathalia at Audi, I would! She was the only reason I chose the Audi S5 to purchase. My husband was sweet enough to purchase a car for me and I was choosing between 3 different cars. Nathalia was amazing in showing me everything that the vehicle had to offer which suited me best! Thank you Nathalia and Audi for my new car (I named her Louise). I LOVE IT! Don't buy anywhere else! read more

Parts department never has someone at the desk, I have to call while I'm already there just to get someone to come up so I can pick up parts read more

Audi North Orlando - 20 minute wait time - Car Dealers Near Me - Sanford, Florida

Top notch service. The service advisor is very knowledgeable. I was here for my 40k servicing.

Unfortunately, we were not able to agree upon numbers. However, the brand representative that I dealt with, a rep with the initials L and P, did an incredible job. Despite being off for 2 days, my brand representative still made it a point to contact me multiple times throughout her days off. In comparison to other dealerships and other luxury manufacturer reps in the area, my brand representative was without any question whatsoever the best. I highly recommend her! read more

I want to give kudos to John Pierre. He is a salesperson at Audi North Orlando. After 3 days of having my e tron and being frustrated I stopped into 40 North Orlando. John Pierre was not my salesperson but he noticed my frustration and took the time out to have me comfortable with my car. Thank you John Pierre. read more

They did quality work on my R8, corrected work from previous owners/shops. Cost was within what I expected for dealer. Most importantly it was done professionally and to factory specifications. read more

I bought 2 vehicles there (on the same day). Unhappy with both vehicles. Nice sales team. Horrible service department. Pretty sure after this experience I'll never buy an Audi again. If I do, it will be from the south orlando dealership, not the north. I've always had good luck with Mercedes and Lexus. Do yourself a favor and avoid this dealership like the plague. read more

One of the many reasons why I keep coming back to get my S3 8Y service. Brian and his staff are exactly what I expected. TOP NOTCH service. I would not recommend any other Audi dealer the Audi of North Orlando. read more

Audi North Orlando - Car Dealers Near Me - Sanford, Florida

I have HATED car sellers since I bought my first car. Audi North dealership wins prizes for: 1. Being the most aloof (ummm....you're selling luxury cars...Get over yourself) 2 Being THE WORST FINANCING EXPERIENCE EVER 3. Having the WORST TECH SUPPORT for used vehicles 1. Whatever...This is unfortunately not uncommon 2. We are normal people. We do not pay cash for our cars. We have to finance large purchases. We are also smart people with good credit. We do our due diligence before purchasing a car. We've bought many cars. For the last 15, we have been using a local credit union. In fact, that CU is SO INCREDIBLY awesome that I need to write them a review. They offer great customer service & very competitive rates. So, we had our CU run our credit & were approved by our CU to purchase a car up to X amount with Y interest rate. We selected a barely used Audi under X amount. Sitting down to purchase (WTF is wrong with dealers today...STOP THE INSANITY with your nonsense Deal or No Deal BS....no one has the time or interest in your stupid games). We explain our CU financing plan. Again - We have used our CU with multiple deals before without any problems. THEY SAY THEY DO NOT ACCEPT "3rd party financiers"...Wait, WHAT?!? How is that even LEGAL? We all know why these money gobbling f***nuts do this...because they make $ when WE THE PEOPLE finance through them...they build their wealth OFF OF OUR HARDWORKING AMERICANS BACKS. Blah...blah...blah. They say they will take a check with our names on it. All the CU (real person....direct line - Love them). They say we can go to a branch & retrieve a CASHIER'S CHECK made out directly to Audi North...who DECLINED even this payment. TWILIGHT ZONE. If the check COMES FROM THE CU & NOT OUR OWN PERSONAL CHECKING ACCOUNT....They will NOT accept it. This is not made up. I know it seems absolutely impossible that this is what they do, but it is 100% true. I know reporters are struggling...BUT this is. JUICY STORY about more corporate greed. I had been looking for some time I wanted the car. I caved. I spoke to my CU agent, who shared my disgust, & followed a new plan AGAINST OUR WILL. We let those MF a**holes run our credit - AGAIN. We financed with whatever DEVIL BREATHING bank works with them...At a rate SEVERAL %s above what the CU had pre-approved us for. I would name them here, but I honestly don't recall. Probably blocked out the trauma. We left with the car. I immediately completed a refinance request with my CU including buying their gap insurance & warranty (you'll save thousands compared what price-gauging dealers charge). Within 7-10 days, we were happily settled with our CU financing with the better rate. 3. This is my 2nd time purchasing a car with remote features. My last car was new. I had an App & could remote start the AC...a dream in the Florida heat. This used Audi had been set up by the previous owner. We didn't realize how impossible it would be change this. It took months to get proper help over the phone to have the previous owner's name from showing up on the display. We need a 10-digit code to set it up for us. We avoided Audi North like the plague & went to Audi South who couldn't help. They said they'd have to pay $ to get a new code. They said Audi North SHOULD HAVE GIVEN US THE CODE WHEN WE PURCHASED THE VEHICLE. Call stupid Audi North...Could they help? You guessed correctly...NOPE. Now we have to call Audi USA...which we've been procrastinating doing because we hate Audi soooo much now. read more

Service: I recently purchased a new Audi and had a couple small issues with the car.  I setup an appointment for Service and requested a loaner car.  I showed up to drop off the car and get a loaner and there was no loaner available...they had to send me over to a rental car place for a loaner (not a great situation, but not a big deal).  Next my car wasn't even looked at until the third day.  I knew this because the "myaudi" app tells me if the doors are open or unlocked.  The next day (4th day) they did a software update, but still no estimated time to have all issues completed.  I finally called Friday (5th day) and told them that I will be picking up my car regardless if it was fixed...my plan was to take it to the Audi South dealership.  When I picked up the car, the Service Manager seemed frustrated with me and went on to describe the demographic of the people who purchase these new EV cars...he said they get confused easily because they don't understand the new technology.  He also told me that many EV customers can't afford the gas versions (he said it was nice that Audi offers these big incentives for these type of people), but the problem is that they don't understand how the service process works with German cars since they most likely never owned one before.  So...not only was the service painfully slow, but I left there being personally insulted, too. read more

Just had my 2022 Q5 10,000 mile service completed and Jake (Jacob) was my service advisor. The facility and staff/employees were all awesome and full of respect and knowledge. I would recommend that if you live in or out of the area, the drive is well worth it. read more

Audi North Orlando - Audi showroom - Car Dealers Near Me - Sanford, Florida

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Just left Audi North, no one greeted us, no one spoke to us, we opened all the cars, sat in them, checked them out. Drank two bottles of water each. No one ever spoke to us, so we left. Building full of employees and a receptionist, shameful Audi! Do better! read more

Best car buying experience ever! Frank DeWilde in Sales went above and beyond to make sure my husband and I found exactly what we were looking for. I was browsing the web after 9 pm on a Saturday night. When I inquired as to the availability of a vehicle we were interested in, I received an email advising that I would be contacted as soon as the dealership opened on Sunday. Frank did exactly that! He contacted me just before 10 am on Sunday and even sent me a detailed video of the vehicle, explaining many of the features and warranty. We live in Jacksonville and did the entire transaction electronically. Frank even offered to deliver the vehicle to us on Monday. We absolutely love the car. I've owned several Audis, and have never experienced such a stellar customer experience. Thank you Frank and Audi North Orlando! read more

Shaun - thank you - I am a satisfied Audi, North Orlando customer because of you. If you need service help - talk to Shaun. Audi was about to lose a customer for life until Shaun stepped in, unprompted, and saved the day by proactively applying common sense to a customer issue. I'm buying Audis from Shaun from here on out. Until then, I'm coming back so you can help me make our Q7 look even better. Audi Corporate: As an overhead cost - it's common knowledge that it costs significantly less to keep a current customer than it does to get a new one - ask Shaun - he'll brief you. read more

Car refinance from lease can be lots of headache but my experience was most efficient and quick. Thank you Mark for making my Audi finance process very smooth. I will be back again to buy another Audi. Everyone at Audi dealership was very professional and super friendly. The whole finance process was very fast and efficient. Fianace person was great. Mark made sure that paperwork was ready and ensuring everything was organize before I arrived at dealership. Once again Thank you Mark!You have earned more then 5 star rating my friend. read more

Very disappointed with the service provided by Audi dealer. Both me and my family has been a big fan of Audi owning 3 a7's, q8, rs5, etc. Do not purchase your car from this location unless you don't care about customer service. They will ignore and neglect your issues after you take delivery with your vehicle. I actually HAD a rs6 on order but decided to cancel it and take my business elsewhere after what happened to one of my family members. Very simple issue with the sensors that they can run through manufacturer warranty to get it resolved but they refused to. Despite him providing multiple proof of the sensors not working since day one of taking delivery they blamed him for breaking the sensors. Even saying he has to pay 2k to get it replaced. By the way you will never get updates from the service advisor as well unless you keep calling them yourself. To make matters worse, his service advisor further insulted him by saying "you can go through insurance." Is he stating that he can't afford it? Really? I am also switching out my 2023 Audi rs5 as well. Such a disappointment coming from a long time loyal Audi fan. Ruined because of unprofessionalism coming from the service department. Nice car's but horrible service don't know what else to say. In response to Audi's reply. The sensors are clearly broken since 11/28 and we took delivery at 12/07 (when the documents are signed). Despite showing proof to the service advisor he didn't care and said that we damaged the sensors. Basically, they will lie to you saying it's not a big issue and it's fixable. But bring time to fix it, after they find out they don't know how to fix it, they will blame issue on the customer and make you pay. read more

Audi North Orlando - Car Dealers Near Me - Sanford, Florida

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Great service from Brandon Lowe! Extremely knowledgeable and efficient. Loved the entire process for leasing a new car. read more

Audi North Orlando - Jay's new car - Car Dealers Near Me - Sanford, Florida

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I emailed this dealership and received an immediate callback. I started working with Frank De Wilde and had a beautiful new vehicle within days. He is quite easy to work with. Delivers promised results quickly. I highly remained Frank De Wilde and Audi of North Orlando. Go see them!! read more

Audi North Orlando - Audi A6 Allroad. Love this car! Thanks Frank!! - Car Dealers Near Me - Sanford, Florida

This place is a rip off. They charged my $260 for an oil change and to "top off" my windshield wiper fluid. I will NEVER go to this place for service EVER again. And I was there for 4 hours to boot. My old Audi did not cost this much to service. Insane. read more

I went into North Orlando - Sanford Audi dealership for my 10k service last week. Had an appt at 1 pm. Started getting texts from garage at 3:00 pm. So i guess? they got the car in there 2 hours late.. The video of the inspection that I received from garage was basically 2 minutes of the front of car.. I first worked with service manager Sean who disappeared after first hour - no updates from him during that hour. No discussion of him leaving and possibly handing me over to another service agent... After 2cd hour i went to ask someone near his desk about my car.. They searched Sean's desk and found no paperwork so told me car not ready. After 3rd hour I went up to desk again and asked. . Someone actually left the building to look and find my car at this point. So after 4 hours I was finally out of there. Nobody gave me any updates at all during this time. Car could have been sitting finished for an hour for all I know... I dealt with a service manager named Dylan who finally completed my paperwork. Never heard a word from either Sean or Dylan during this 4 hour wait. This dealership over an hour away for me so it was a 7 hour ordeal for an oil change.. I really expected better from Audi. Had much better service with the A5 i had previously at this and other dealerships. Hard to want to purchase this car with this kind of treatment during routine service.. read more

This was the first car buying experience I've had that was not just painless, but an actual pleasure. Natasha Nazvanova was a joy to work with, and I could not be happier with my new vehicle! read more

I highly recommend Audi of North Orlando. I've purchased two cars from Natasha Nazvanova over the last few years. Natasha is an amazing person and always a pleasure to work with. She is super knowledgeable about all of the various vehicles that Audi has to offer, the various trim levels available and the features and tech build into all models/trims. She is not pushy at all and very up front and transparent about everything regarding the deal. Her follow up and professionalism is something that is rarely found in the automotive sales industry these days with several competing dealerships. Even several years after my purchase she continues to reach out to me via email or text making sure that I am happy with my purchase and if there are any issues she can assist me with! I find this truly amazing and keeps me loyal to the Audi Brand as well as to Audi of North Orlando! It's very easy for a sales person to sell a car, but it's another thing to go above and beyond to keep a customer happy even after the sale is complete. Natasha's continued follow up to ensure my happiness with the Brand and Dealership is a trait that will continue to keep me loyal and coming back for more purchases. Additionally, I need to give some praise to the service department. They are also extremely professional and courteous every time I come in for standard maintenance and the video inspection reports and a really nice touch from the technicians who work on my car. I've worked directly with the service manager Brian regarding one issue I had with a cosmetic issue regarding one of my mirrors and he took the time to reach out directly to Audi North America to investigate the issue and follow up with me in a very professional way and try and resolve the issue. It's very rare these days to have enjoyment when purchasing a vehicle from dealerships. I own two Ford vehicles from Autonation Sanford and trying to purchase a vehicle and deal with the service follow up if a complete nightmare. I don't experience anything like that from Audi of North Orlando! They are an absolute please to deal with and I will continue to be a loyal customer for many years to come! read more

Audi North Orlando - 2019 Audi A5 - Car Dealers Near Me - Sanford, Florida

I had some issues last time I brought my car in for service and Richie went to bat for me and made everything right.

The salesman there need to go back to training. They don't try to help or even explain much. They didn't even try to work with me when I purchased my A5 sportback. I'd suggest going to Audi of south Orlando. read more

Natasha was our sales rep and she was great. Always catering to all of our needs and questions and always very respectful. James in service is literally the best, he communicates so well and is always willing to help us out. Customer service is AMAZING. We love Audi. read more

Buying the car was a great experience. Follow up services have been sub par. My car was set up for an oil change. Four hours later I get my car back. They did an oil change, "washed" the outside and "vacuumed" the inside. As you can see from the photos...it was a poor job. I get they weren't going to detail the car. But this is just sloppy. This has been the same every time I bring it in. Shaun, I appreciate you writing back. I understand that the free vacuum is not a detailing service. But it wasn't even really vacuumed. Pretty disappointed. Especially with the amount I have spent there. read more

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Needed a bulb changed. Should have been simple but nope would have had to wait 2 hours. Stopped by a local parts store and bought the bulb. 10 minutes and fixed. The Audi is under warranty but who has 2 hours to wait on a 10 minute fix? read more

Brandon Lowe and the team at Audi North are top notch, and they go above expectations to ensure customer satisfaction.

Awesome!!! If you need to purchase a luxury vehicle please allow yourself the pleasure of being assisted by Audi of North Orlando. Staff was very professional and attentive to say the least read more

Brought my Audi for service in January- they left off my air filter cover. Big piece to leave off. Informed them two weeks ago, was promised a call back. Nothing. Showed up without an appt Thursday - waited an hour. Was told I'd get a call the next day to discuss and arrange for a filter cover. Still waiting. Filled out a survey for the service visit and mentioned how upsetting it was. Nothing. I'd think this would be a woops let's fix quickly. Guess not. This is not the kind of service I'd expect or recommend. Love the car though read more

Natasha Nazvanova helped me with my purchase of the 2019 TT RS. I absolutely love my vehicle and the purchase experience was wonderful! I'm very grateful for her help in my purchase. I highly recommend her for all your purchasing needs in Audi North Orlando! read more

Highly recommend Audi north Orlando and Natasha. She is an excellent and knowledgeable sales person that will help guide you throughout the entire process. She is extremely responsive and easy to work with, she made the experience a pleasure and we will continue to use her for years to come. read more

Audi North Orlando - Car Dealers Near Me - Sanford, Florida

I've purchased several cars from Natasha at Audi North Orlando and her service is impeccable! Kind, knowledgeable, and professional, and she helped me find the best possible financing. Highly recommend, both Audi North Orlando and Natasha Nasvanova read more

Nathalia is the best. Leased my car with her and 3 years later she helped me purchase it. I work remotely and had to do a meeting from her desk which she did not mind at all. My experience with Audi has been stellar at this dealership. read more