Incredibly slipshod customer service. Have bought quite a few cars over my adult life and this place "takes the case." Truly a wonder how some places stay in business. Not only was the salesperson inept, the sales "manager" just as bad but I guess that is no surprise. read more

Had a great experience with Audi Tysons Corner thanks to sales rep Matt Ryan. He was extremely helpful throughout the entire process. I have no doubt that the rest of the sales staff is equally professional, but you can't go wrong with Matt. Ask for him by name to work with a hassle-free straight shooter. Best experience I have had buying a car! -- Chris P. read more

Worst customer service! My car was in their shop for over a month. I had to call over 11 times to get status. They had to order parts twice, gave excuses, and didn't complete the service I asked for. I will never take my car there again. read more

First of all I want to thank the sales specialist Mio. He is AWESOME, I've never met a sales person as patient and helpful as him. Not only did he explain all the features of the vehicle to me and my wife thoroughly despite the late time(we arrived at 7:00 pm so when we sealed the deal it was already 9:00), he also gave us a deal of a lifetime. The whole time we were there with him, we felt very welcomed and informed. We got our dream car for a very reasonable price because of him. This day could've been perfect if it wasn't for the financial department lady. Once we sat down with her for about 1 minute, I could tell there is nothing she'd like more in this world than getting us out of her office ASAP. I get it it's close to 9:00 pm, everyone wants to go home, but don't you think buyer should at least been informed about some basic information like loan term, break down of fees etc.? Most of the crucial information wasn't explained until we asked, and we had to ask cautiously because this lady does not want to answer any questions, and she made sure that we understand it. She seemed to be irritated, negative and were also texting from time to time. The sales tax was calculated wrong at the beginning because registration state wasn't right, and when we pointed out the date of birth was entered incorrectly, we were simply been told it will be fixed later. I'm a firm believer of the golden rule, but I have absolutely no idea what did we do wrong to make her so upset, maybe this is the norm or maybe she just had a bad day and needed to leave, either way I felt very bad, and wanted to get out of the situation sooner. If her plan was to kick us out soon, it worked greatly. We signed all the documents in less than 15 minutes, most of the papers were signed without been reviewed. By the end of day, we are happy because of the new car drives greatly, but we also feel embarrassed, a little bit angry, and very confused. read more

Just co signed a 2011 Audi for my fiancé a few days ago my dealer Tim Carey was friendly and Roma in the finance department was wonderful. I am annoyed that the next day my fiancé noticed the vehicle it already needed an oil change so we call about it and Tim did not offer for us to come back in for a free oil change he suggested we just call around to see what shops offer oil changes for the Audi. This is NOT the type of customer service I expected from an Audi dealership. read more

Tiara and Kevin in the service department have both been amazing. They have always delivered excellent customer service and if any issues arose they have swiftly dealt with them. I am no longer in the DC area and hope that the Audi Service team in my new city can deliver the same experience I received at Tysons. read more

This place understands how to make car buying easy and completely painless. If you're hoping to get jerked around on the price of your car or the value of your trade-in then go somewhere else. Emilio Garcia is a complete stud and he was up front on the best deal possible and he ensured that I got the high end of my KBB trade-in range. I was in the dealership for about an hour and a half from start to finish and I appreciated the fact that Emilio valued my time. It was a great experience overall and I could not be happier with how everything went. I got a great deal on a great car and and I left the dealership feeling like I got away with something. They will definitely get my business again. read more

The service department of this Audi dealer is just not up to my standard. First time I had oil change appointment there, I felt like I was either invisible, or my Audi was just not good enough. When I pulled my car into the service bay, I was the only car there, and I waited and waited, there was no one came to greet me. There were at least 5 guys behind counters, but everyone was either doing their own things or talking on the phone. They don't even bother to notice my existence. Finally, one lady came to talk to me, but she stood like 6 feet away from me and asked me if I needed help. I said I have an appointment for an oil change, then she went to get someone else. A few minutes later, another guy came and still with no greeting. I was already very disappointed by how they treated their customer, and just want to get it done and leave. However, a simple oil change took 2 and half hours. They said they washed my car, but I wouldn't call it a car wash. There was still a lot of visible dirt on the hood. IMHO, those people who work in the service department need better customer service training. There is no reason not to welcome your customer as soon as they pulled into the service center, and there is no reason not to greet your customer with a friendly smile. For a simple oil change, there is no reason it should take 2 and half hours. For a car wash, there is no reason the car is still not clean after it's been washed. read more

To start off, I normally loathe the car-buying process. I do a lot of research, and then shop around - all while being anxious about working with a dealership. I'm delighted to share that working with Audi Tysons was truly a great car-buying experience. I highly recommend their rep. Matthew Ryan, because this guy figures out fast what your kind of buyer you are and adjusts immediately. He answers questions directly, is transparent and incredibly fair, is prompt, and honors your time. For me, Audi and Matthew knocked it out of the park. read more

Used Car salesmen was very unprofessional not willing to even go on a test drive before I make my finial choice on a car .

Worked with George Awad on a 2020 Q3 premium plus. George was very professional - patient - no pressure. He brought several vehicles to our house and we went back several times to test drive other models before settling on what we wanted. George was great to deal with and was very responsive. We ended up getting the car and the deal we wanted. read more

I purchased two cars from Audi of Tysons Corner. One for my wife and one for my son, which was his first car and he paid with his own money. As a basic post-purchase followup with a customer, the salesperson never contacted us to find out if we are satisfied with our purchase, especially my son who bought his first car from this dealership. I mentioned my concern about this salesperson to his manager and his response was "don't give hard time to my salesperson". Well, rest assured, we never going back to this dealership to deal with their poor management. Not to mention, the quality of their used cars is questionable and their overhead is high. read more

Daniel + JJ + team helped us find our dream vehicle. Car shopping can sometimes be a hassle and convoluted when it comes to best price. Daniel was straightforward and treated us so well! Can not recommend highly enough. read more

Recently my poor car was totaled on my street- my poor car that I had just paid off one year ago, that was just 5 years old in an excellent condition and only 33K miles. Naturally I was in hot pursuit of a vehicle that would not mean taking a lot of money from savings and that was also in great condition with reasonable mileage. After doing a LOT of homework, I came across a used 2009 Acura TSX that someone had tried in to get an Audi. The 4th of July pricing was very competitive. I went to test drive on a Wednesday and bought the car by Saturday on my second visit. I was impressed with the follow up but lack of pushiness which remained the same when I was actually AT the dealership. I had worked Ben Vater and Ronnie Bounds who were wonderful the whole way through. After test driving the first time, I wanted further peace of mind from an Acura dealership. Audi of Tysons worked with me to bring the car over to the nearest Acura dealership for a pre-purchase inspection. I arranged and funded this, but the Audi guys brought it over and back to Audi without my having to be there. Besides needing a transmission flush, the Acura dealership confirmed that they would buy this car and it was in a great shape. I went back on Saturday for one more drive and to ask a few more questions. Ultimately, I wanted the car and Audi of Tysons worked with to take the price down even a bit more. It was smooth sailing signing the papers and worked with the Finance Manager, Valerie. I am currently awaiting my settlement check, but another perk is that I have a full business week to get the car all paid for as I was not interested in financing this. I had a lovely experience purchasing a used non-Audi vehicle and I would be equally confident in recommending working with these guys to purchase a new or used Audi at this dealership. Friendly, helpful staff and not feeling a ton of pressure is what you'll get out of this place. read more

This is our second purchase from this dealership AND the second time with Art. We were looking for one used car and called Art. He had just sold one we wanted but he sent suggestions of others we might like. He was right!! We bought a 2007 VW Tiguan. It was in mint condition and they even cleaned it up more so that it felt new. Art knew his way around all the bells and whistles of the car. He worked with us every step of the way. When we found a small leak, Art had us come in right away and let us use a loaner. It was fixed and we are on our way. We will be buying the next cars from Art. He treats us well and finds what we want. I know he is searching for my next car now!! Great guy. read more

I have been buying new and certified pre-owned Audi's since 1998 and Artem "Art" Platonov might have been one of the best Audi Brand Specialist I have worked with. That says a lot, since my first Audi Salesman back in 1998, turned out to be one of my closest friends. As soon as you meet Art, you can see he really cares about making you happy and not just making another sale. He is very knowledgeable about the Audi car line and very patient to answer any questions you might have. I appreciate him trying to make the deal work for you but he will not beat around the bush, if he can't give you the exact deal you want. read more

I leased an Audi Q7 from this dealership. I put a lot down (with an older model Q7 as a trade-in and cash), and paid almost $800 a month for 36 months. At the end of the lease, I wanted to purchase the car. I was shocked to find out the pay-off was nearly $40k. I called Audi Financial and the representative told me he had never seen any one with a monthly lease fee so high and he's not sure how that was worked in. I was paying hundreds a month for the fee in addition to the base lease payment. I got ripped off. Don't purchase from this dealership. I had constant issues with the car malfunctioning and was put in some pretty dangerous situations with my kids. read more

I am not someone who writes online reviews. Just too busy and always assume it is pointless. But this experience was so bad that I felt compelled. I leases a Q7 from this dealership 4 years ago. The least ends next month. I wanted to purchase the car for the amount stated on the lease (residual value). I called the dealership and they said "Just come on in. We'll help you get it done." So I somewhat reluctantly (I admit that I'm skeptical of car dealers) carved out some time this afternoon to get it done. Bottom line is that after 20 minutes they came and asked me to sign a document that added $1400 in fees to the amount listed on my orignal lease as the residual amount. They called them a "Documentary Fee" and the other one wasn't even listed but rather was added to the residual value/cost of the car. I challenged them and showed them the lease that explicity says "N/A" for "Other fees" owed at the end of the lease but they stood by their totally ridiculous/nonsensical argument that these were legitimate fees. Everything from chip shortages in the used car market to "the fees to go Audi, not to the dealership". I told them that this kind of stuff is why I (and so many others) don't trust car salespeople and left. I contacted Audi directly and in an hour they have provided me the paperwork to send them a check for the exact residual amount listend on my lease and once the check clears they will send me the title. I honestly don't know how these places stay in business. read more

We had the strangest experience of being totally ignored by the staff and the coldest shoulder from the receptionist. We waited for more than one hour and finally were told that they did not have anybody for pre-owned. We were very interested in a particular pre-owned car and I think they made a clear point on their views of customer service. Fortunately there are other places that sell cars and know how to treat people. I don't understand if they don't like to take time for their pre-owned customers why do they sell pre-owned cars in the first place? read more

Derek Nguyen made the process of leasing a car easy and as painless as possible. I walked in there not knowing what I wanted and Derek got me into a brand new A5. The car is a dream and the entire experience was smooth and friendly. I highly recommend Derek to anyone looking to lease a new car. read more

Very happy with my experience at Audi Tysons Corner. Arthur Hall was great to work with and found me the exact car I was looking for. The entire process, including financing, was painless. read more

This dealership is truly above the rest. All of these dealerships (Audi Hunt Valley, Chantilly, Arlington, Rockville , rated from the worst to bad), truly cannot compete with Tyson Corner Audi when it comes to salesmanship and customer service. I was in the market for a Q7 and had been dealing with every single Audi dealership in Northern Virginia and others from the neighboring states. My experience from the other Audi dealerships (especially the one in Hunt Valley and Chantilly) is that they DO NOT value you as a customer, you're just a number, the heck if you buy from us or not, and here's the door. I was at the dealership in Chantilly and personally experienced the salesman managing me and two other customers at the same time. He even sent me out on a test drive by myself. Enough about the bad experiences, let me say why I would buy from Audi Tysons Corner over and over. I had nothing but positive experiences from the time I started communicating with Matt Ryan online. Went in to test drive one of the Q7s model, didn't like the particular one I drove, so I went home. The next day he called me to follow up and to give me more options. He wasn't trying to pressure me, even had his manager involved to make sure I get a great deal. I went in the next day after he found me the right car, and finalized the paperwork with Dimitri which took about an hour or so. Dimitri also took the time to go over all the features with me in my new. I couldn't have asked for a better experience going to a dealership. Great job well done!!! read more

Not very attentive sales staff. I walked around for 20 minutes with only one person speaking to me...oh well on to the Porsche dealer!

Some of the staff in the service center were not wearing masks. I saw an employee enter someone else's car with no mask or gloves on. I also witnessed a employee remove their mask when greeted by a customer who wasn't wearing one. Never taking my car here again. If you need service I would recommend going to a different location for now. read more

Don't come to this lot unless your going to buy a car and look like you have money . They are all rude , they didn't even say hi or ask if we needed help . What was really funny was how a white gentleman walked in and they ran over to him to help him but passed by two back people, it took one white lady that they also passed by to get some help just because she spoke up for herself. They didn't stop to talk to her because she just needed her car fixed and washed for free . I get it's about money but you judge a book by its front cover . read more

I bought a SUV Audi Q5 from Tyson January 2019, the Carfax showed the car was taking good care of although it is a 2010. So I looked at the Carfax giving to me by them and the car was service May 2018. A couple days ago, my service light came on. I tried calling the service department at several times, no answer. I called Audi of Arlington and got someone right away. The said I need service done and it will cost me $408, and it should last every 10,000 miles. Well I bought this car at 58,000 it is only 59,000. I barely drive it. So I'm not understanding. I need someone to reach out to me. I gave business to this company and they should keep relations. I called my salesperson Arthur and he rushed me off the phone. Penske has a reputation to keep. It's not looking good. J. Shepherd is my name. read more

I bought a used Lexus RX350 here and was very pleased with the process and the price. Matt Ryan was a pleasure to work with and very responsive. The car price was extremely competitive. I shopped around a lot and could not find a better deal given the make, model, and mileage. I would definitely return here for a car purchase in the future and would recommend Matt. read more

I went in twice to get my Audi A4 it was quite a process as a first time buyer. Thankfully I had the help of Matthew Ryan who was very patient, and generous with my family. He did everything to help me get my car and I'm very thankful for that. Overall it was a good experience. read more

I just got my new Audi S4 last night. My expectations were exceeded by the wonderful customer service and professionalism of the entire staff at the dealership! I worked with Emilio Garcia and manager Anil George, and they were awesome getting my deal done. Thanks and I will definitely continue to do business with this dealership, best Audi spot in NOVA!!! read more

Had a great experience at Audi Tysons Corner. Matthew Ryan was very helpful. Highly recommend!

Buying experience - I tried to use truecar's no-haggle price and the internet sales advisor sarcastically said to me "how do you buy cars over the internet" (implying that you couldn't). I sent him the PDF several times, and he never even acknowledged it or the price. I immediately queried other dealerships and they had no problem working with me. This was years ago, but I see from the reviews the same sales advisor still works here, so hopefully this has changed. Service - The process is super easy, from making an appointment to getting a loaner vehicle. In the past, I had mixed results as far as waiting for the loaner - one time the wait was 30+ minutes. This past visit they took me over to Enterprise, and they were very fast in getting me into a (non-audi) loaner. Now the bad part - dealer service pricing. The labor rate is going to be higher than any local shop. Audicare doesn't actually cover most of the 'consumable' items (brake pads, even tire rotation for certain services!). The dealer will absolutely overcharge you for small things ($150 for an alignment, $460 battery, $1000+ for brakes, $500 GPS/Nav update) but can be semi-reasonable for certain things like replacing a flat tire. The service advisors are nice and friendly, but will defend overcharging you based on marked up part and labor rates, rather than making the case you are paying for a premium service. For as advanced as Audi's are, if the sensor doesn't tell them what to replace, they will charge you a diagnostic fee even for something as simple as the alarm beep not working. Also don't expect discounts on labor for related services - even if the wheels are already off, they are still going to charge you full price for the tire rotation. read more

I had an amazing experience at Audi! Matthew Ryan helped me with my first auto purchase and he was very helpful in every way. Very genuine and honest! Really appreciate him! read more

Leased two cars from Marcus at this dealership and could not be happier with the overall experience. Marcus took the time to understand our functional and financial requirements and recommended the best option to fit our needs. Overall, the leasing process was seamless and everyone was very friendly and informative. Looking forward to our third Audi! read more

I have bought literally dozens of cars over my life and am an engineer, so I tend to be very picky and critical of car dealerships and salesmen. I found the car I wanted at Audi of Tysons and wanted a fast, smooth process. My first inquiry was answered by Matt Ryan and he accommodated my schedule and set up a great test drive. All great, but the real discriminators that Matt brings are knowledge of the cars and being a genuinely engaging and nice guy. I wouldn't hesitate to buy another car from Audi of Tysons and especially Matt. A+ all around. read more

I've experienced the most unprofessional and fraudulent experience here. Not only has my card been charge 3 times without my acknowledgment they were careless and inconsiderate. The first incident I noticed 2 charges on my cards and immediately called and emailed my adviser. My adviser was kind but the gentleman who handles this issue was careless. I told him to remove my credit card information and obviously he didn't. This charge is more expensive than the first 2 charges. Besides fraudulently charging my card, I was also quoted incorrectly on both of my services... I got my car fixed and got it looked at recently at another Audi dealership, and clearly some of the services were not completed after they signed off on it... This is the worst service and makes me want to change my car and no longer deal with AUDI.. read more

This review is specifically for the Service Department. I bought my car at this establishment, and the sales experience was great. Service has always been a disaster. I take my car in noon on a Thursday for standard Audi Care maintenance. They tell me at the time Audi has issued a recall on water pumps for my model and year. They have the part in stock and will replace it at the same time, so they give me a loaner car because they want to keep mine until the next day (Friday) to finish. Fine, they promise to be done by noon at the latest 1:00pm the next day no call. I call my service manager. No call back the entire afternoon. Luckily my office is a couple miles down the street, so I just swing by at 5:00pm. My service rep is just shooting the breeze with some other employee, I stand there for nearly 10 mintutes while he is talking about beers and fishing with one of the mechanics. He sees me there, gave me the "just a minute" signal when I got to his desk. The entire time he is talking,His phone rings 3 or 4 different occasions, he never bothers to answer it. He finally gets to me, tells me they don't have the pump for my car (then why did you say you did the day before?), and they will need to keep it to Monday. Ok, fine. Monday noon rolls around, I call again. I leave 2 messages that afternoon, another the next day (Tuesday) at noon. I was working at a clients office Tuesday and Wednesday) and wasn't in Tysons so I couldn't drive by, and I wasn't about to make the hour one way drive to the dealership if my car wasn't ready. I called their main line to try to talk to someone different, and kept getting transferred to my service reps number, even though I kept telling them my service rep wasn't returning my calls and I needed to talk to someone else. Finally, the guy calls me back at 3pm on Tuesday, saying they will need another day. Left another message Wednesday at noon, the guy called me at 6:15PM saying the car was ready. I told him it was too late, I wasn't going to be able to make it that night before they closed at 7 and would pick it up the next day. I showed up the next morning to get my car, and he tried to charge me 60 bucks for keeping the loaner car "an extra day". Excuse me, you ignore me for days at a time, you keep my car 6 days longer than you said you would and give me a call 45 minutes before you close (during the height of rush hour where it takes 20 minutes to go a mile in Tysons) and THEN you try to charge me for keeping the car an extra day? I obviously didn't pay it. So in summary, what was supposed to take one day, took 6. The service rep I was assigned to is apparently allergic to the phone and it takes them a minimum of a day and a half to call you back, only after you call the guy you bought the car from the year before on the sales side and read him the riot act about their dealerships crap service. That is certainly the last time I take my car there for service. Whether I buy another car from them is still up in the air. P.S...answer you phone and call your customers back. read more

Only been here for service and not impressed at all. Seems like I have more issues with the car on pick up then when I originally dropped it off. Staff isn't very honest. They do always provide a loaner car which is wonderful and will usually get your car in for service same day without scheduling an appointment. But they have kept my car for a week for something as simple as an oil change. read more

Clean waiting area that offers Clif bars, chocolate biscotti, bottled water, and other treats while waiting for your Audi to be returned to you (always washed). Service advisors are friendly and don't push unnecessary work. Audi loaner cars available to enjoy; I've gotten an A3 1.8, A4 2.0, but have also seen S3s and other models as loaners. Russ Singatullin and Jose Sanchez-Calvillo are great to work with. read more

Great customer service and amenities. Love this dealership. The location is super convenient as well. Easy to run errands and get back on highway. read more

My experience at Tysons Audi was exceptional. Alex organized the information and forms quickly on my new Q3, clearly explained everything and close on my car of choice in a short period of time. He made the process smooth and easy. Thank You read more