In 29 days will mark a year ago that i bought my 2020 vw tiguan from absher arnold. Today my car is…read moresetting and will need to be towed to wherever it goes next. I purchased my car on june 28th 2025 on june 30th 2025 the car leaked all of its oil out. On july 1st absher arnold took my car in for service. On july 3rd absher arnold's service department left me a message letting me know my car was not fixed yet but i can come pick it up and make my own appointment over at volkswage. I messaged the salesperson i had purchased the car from explaining the message they left me and explaining how this was not right i will not be picking the car up unless it's fixed if not they can take the car back.The sales lady gets back to me apologizing and letting me know she will get with her managers and resolve this because it should have never been put out on the lot like that. (also between this time of them working on my car i had to switch out my loner 3 times 4 including a car i drove of their lot that had a check en light come on immediately after leaving the day i took my car there). I got my car back on July 28th. Absher arnold sent the car to volkswagen where they claimed oil leak due to pcv failed timing cover gasket causing oil pan to crack. August 11th all oil is out of car again this time no puddle to be found under the car. Absher arnold took in the car did not send the car back over to volkswage. Absher arnold's service department claims there's nothing wrong with this car it's is completely fine. I get the car back on august 13th. Two days after getting my car back oil light and now check engine light is on. Absher arnold reluctantly takes car back after telling me they have no loner cars available this time. (they have just been letting me drive cars off their lot as test drive as I am only 18). Absher arnold keeps the car for awhile no updates or communication on what's being done. I call service department at some point asking what is wrong what's being done. Absher arnold replies they need to make an appointment at volkswagen. The car finally gets over to volkswagen. volkswagen works on the car consisting of turbo bypass valve replaced connector and replaced coil pack. i get the car back on august 29th. On Sunday august 31st oil light is on once again i messaged my sales person pretty upset. I received a reply back on September third due to the holiday weekend simply saying i will have service call you. I take the car in again the following day. Once again when they give me a car to drive this time i drive down the road and the sun roof would not close they give me a different car. Five days later on the 9th i have to take the other car back to switch for another car due to them asking me to. Saturday September 13th I messaged my sales lady letting her know the jeep i was driving was letting her know the odd sound it was making just to inform them. I never got a reply back therefore i stopped communicating through my sales lady and started just talking to management and service. I have never had more of a hard time trying to get ahold of management anywhere in my life. On October 14th i picked my car up once again with no information on what they did or didn't do. On October 22nd the check engine light came on once again. I try to take my car back to absher arnold again the following day. Absher arnold informs me i need to take the car over to volkswagen myself. I argue back and forth with management and got no where except them letting me drive a car off their lot. When i take my car to volkswagen i had to put in into service under my name this time which i just felt off about considering i had issues with this car since i've bought it.At this point i'm very disappointed and looking for answers i didn't know to be upset with volkswagen or absher arnold. I decided to call volkswagen myself on October 30th. first off absher arnold picked up my car from there with out telling me a day or so after be bringing it to volkswagen then volkswagen also goes over everything they have done to the car and what absher arnold denied service on. Yes what absher arnold denied service. Absher arnold hid the fact that in august when the check engine light came on code po451 came up. My car needs a cylinder head. My car has been using oil because i need a cylinder head. Absher arnold lied to me for months about this. After getting off the phone with volkswagen i decided to just keep my cool and confront absher arnold about it the next week. absher arnold denies ever knowing anything about the cylinder head. Absher arnold also will not get the cylinder head fixed they tell me they will give me some time and then they can trade my car in.They wanted me to come up with a new down payment and trade in my vehicle for another on their lot. I just didn't know what to do anymore and let the car sit until letting them know i am not trading in my car for one that probably will have issues and adding my loan to another car loan.

Doesn't reply to vehicle inquiries in timely manner, Doesn't reply to appointment requests or…read morefollow up on vehicle questions and availability. Horrible!

The only good part of our experience buying a car here was Todd he was a great salesman and we…read moreenjoyed his service but Damen Wright was very rude, condescending and aggressive when I tried to step out and make a phone call during the signing and ruined the whole experience of it all it almost felt hostile, I wanted to just leave and not give my money to this place because of it that is not the way to talk to a customer let alone a person

Bought a 2023 Nissan Frontier Midnight Edition slightly used from this dealer. Bought the extended…read morewarranty with no time limit and up to 100,000 miles. I bought a truck but what I got was a great dealership. I took my truck in for it's first oil change and tire rotation, and I'm very particular. I asked them to use a torque wrench on the oil plug and not an impact wrench. Not only did they use the torque wrench I asked them to they showed me the specs it was tightened to!!! ( I got to watch them work on my truck.) Every question I've had, along the way, has been answered promptly. I would highly recommend this dealership for any purchase, maintenance, or repair.

Bought a 2017 Tacoma 4x4 double cab and absolutely love it. Great service during the sales…read moretransaction. Following my queue, Salesman Randy was polite, quick and to the point. I bought the vehicle for less than the sticker price, they gave me more than my trade in was worth, and even knocked off .08% from my interest rate. In and out in a couple hours and the truck is freaking amazing Tacomas for life.

Rude, can't keep anything straight, told them about an issue, along with $4000 dollars worth of…read moredesired by me maintenance. They don't care about your time, or the quality of their work...make excuses...don't give a crap...do not patronize this place. They are a part of the problem...not an answer to it...sad to see Toyota service go this low. They look down on loyal Toyota owners.

They helped me find a solution when there were complications. Thankful for there efforts and…read morehelping me find a vehicle.

Buyer BEWARE. Stay away from buying any vehicle from this place. I bought a BRAND New 2019 Chevy…read moreTrax in 2020. I have had nothing but issues with this vehicle. NOTHING has been covered by the so called warranty. I have had to have the Coil pack changed 2x, the valve cover changed 2x, the coolant resevoir replaced and now it has a oil leak. All of these expenses have come out of my pocket with repairs costing on average 800-900 each time. It goes in the shop every 6 months almost like clock work. Its currently in shop again with a bill of another 800 not including the cost of my rental. Buyer do not fall for the "Forever Powertrain Warranty" as it will not cover any of the repairs you will be responsible for. I will never buy another car from here. Again my car was BRAND NEW NOT PREOWNED. I think this shows the quality of the product they offer

I needed some help getting my mom's car ready to be shipped from Marion to Dallas, Texas. A friend…read morerecommended finding the local dealership to see if they would give the car a mechanical check up and then help me coordinate with a transport company. The folks at Marion Subaru were happy to oblige. I dropped the car off on a Saturday morning, they had the work done by Monday afternoon and by Tuesday the car was on its way to Texas. Other than the drop off, I handled the whole thing over the phone and they were great! Hoping the Subaru dealership in Dallas is as accommodating and professional.

Had a wiring issue with my liftgate. Took it to Marion Subaru. They charged me two hours of…read morediagnosis to leave me without a fix. They had the vehicle for 12 days. Took it to another shop in town and had it fixed in a hour. Bad fuse.