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    Auke Bay Ferry Terminal

    4.5 (2 reviews)

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    Alaska Seaplanes - Here is the plane!

    Alaska Seaplanes

    3.6(22 reviews)
    4.1 mi

    Had to travel to Skagway, AK for work and getting there is tricky. Flew to Juneau, AK and stayed…read morethe night and then took a seaplane the next day. Only other way to get there is a 7 hour ferry ride or to fly to anchorage and drive 15 hours (through Canada). My flight was as at 8:30am, which was a rookie error on my end. These little planes do not fly in fog and due to poor visibility I sat in the airport until 3pm where they gave up and told me to come back tomorrow and try again! Booked the same flight for the next day and came back and early in the morning it was foggy but the fog burned off by 10am and we made it. Do t bother scheduling a flight BEFORE 10am! No need to go through security/TSA. They call your name and you walk right out on the runway. Plane had 4 seats (half the plane is used for cargo). Flight was AMAZING and well worth the wait! We flew Pretty low to the ground with amazing views of this beautiful area. Views of the water and mountains. Makes you thankful to be alive!

    As a former frequent flyer and fan of this airline I now advise you to steer clear if possible…read more First... don't overlook that these are multi pilot complex aircraft being operated by single pilot with a single engine. The pilots are good, the engines are reliable, but things happen. Second... woefully understaffed, and many employees display a cavalier attitude to say the least. Just Call Juneau and try getting someone on the phone if anything goes wrong. I will be flying Alaska Airlines from now on. If you don;t like TSA... get TSA pre. Save yourself a lot of heartache and money. Finally. There is no passenger screening. An angry passenger could be a big problem. Think that couldn't happen? Watch how the pilots treat the passengers before they even get on the plane... Condescending, insulting, Confrontational are words that come to mind. It's understandable as they are overworked and double as baggage handlers etc. Also smaller stations have no real senior leadership which is not a problem until there ARE problems and no one knows what to do and trust me they will refuse to contact Juneau for guidance...... Most important.... WEATHER. This is Alaska. Small light planes are not capable of doing what a 737 with two pilots and special proprietary instrument approaches can do. Alaska Airlines has no competition when it comes to safety and reliability in Southeast Alaska. You can get on the first leg of a 20 minute flight on Alaska Seaplanes and find yourself trapped on the plane for hours as they attempt to land and various airports on the route for that flight and wind up right back in Juneau. As a retired pilot I will be flying Alaska Airlines from now on. The specifics of my latest flight follow if interested. The seats on a Pilatus PC12 are not good for your back. So I bring a stadium seat with me that has back support built into it. Seaplanes does not allow carry on "bags". So understandably the pilot wanted to take that from me thinking it was a "carry on". I politely explained that I needed to sit on it for my back problems and he seemed to understand.... I thought things were fine. I sat in the most forward seat Starboard side just behind the bulkhead to the cockpit. I had my toes bent touching the bulkhead feet on the floor. There were 4 other passengers.... pretty intimate. The pilot boards and before closing the door proceeds to chew me out for having my toes up against the bulkhead which is carpeted and if you have ever flown in the front seats of any airplane I am sure you will recognize that most people touch the bulkhead with their feet. No matter I thought.... I didn't say anything, I simply pulled my feet back and complied with his rather odd demand. As we flew I wondered what could cause such an angry outburst and began to wonder about the guys state of mind to be honest. I admit I found it insulting to be singled out like that in front of other passengers as if I had done something wrong. We arrive in Sitka and I am concerned enough about this guy that I decided to watch him unload the bags to be sure he didn't;t throw mine around with the computer, cell phone etc in it. This is getting too long I going to cut to the chase. They lost my bag. From Juneau to Sitka. Which means it could then be on its way to any of their other destinations with all my prescriptions in it. The pilot had specifically rolled the baggage cart over to me personally and asked if I saw my bag there. I had said nothing so far. I said no. He shrugged. I said does this mean it is lost. He said yes. I said how is that possible? He said well stuff happens...."no one is perfect". So I said "what can we do about it". I got no response. So I went inside. For the next hour No one at Sitka would help me in any way. No one would pick up a phone and call Juneau. No one would send an e mail to dispatch and inquire about where my bag was before it ended up somewhere else inaccessible perhaps. I finally lost my patience and demanded that they do something...... Nothing happened. I went home. I spent an hour and a half on the phone mostly on hold trying to get a human being. They finally called and said they would have the bag to me by noon the next day. Unacceptable because of the prescriptions. I was able to talk them in to sending it on Alaska Airlines and I am thankful for that. I believe the pilot of the flight should be disciplined for his utterly uncaring and frankly confrontational attitude. Yeah I did finally get angry and yell at him and there was a scene I must admit.

    Photos
    Alaska Seaplanes - Views from Juneau to Skagway, AK - 4/10/26

    Views from Juneau to Skagway, AK - 4/10/26

    Alaska Seaplanes - Views from Juneau to Skagway, AK - 4/10/26

    Views from Juneau to Skagway, AK - 4/10/26

    Alaska Seaplanes

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    Auke Bay Ferry Terminal - ferries - Updated August 2026

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