This place still deserves its low score. Ordered a pretzel and cheese sauce, and the sauce was a…read morecold, rubbery puck of yellow plastic. No one bothered to warm it up before serving it to me, and seeing it in its room temperature form was truly revolting.

I really enjoy their soft pretzels, but must admit the service here can be disappointing. Tried to…read moreorder a cinnamon sugar pretzel the other day, and they said they were out. I was like... don't you just take the plain pretzel and... dip it in that bowl there with the cinnamon sugar? The staff member just stared at me and angrily said, we don't have any, you can have plain nuggets. Umm...thanks for letting me know I could have... not what I wanted, but no thanks. Still, when you can get what you want...their pretzels are admittedly pretty tasty.

Rude service and overpriced, inferior product begin to describe the Auntie Anne's experience at…read moreWilton Mall. $8 for a soft pretzel and a med frozen hot chocolate. The pretzel tasted like it had been drowned in butter and did not taste anything near fresh. It was barely warm. The gentleman at the table next to me paid even more for his cup of pretzel bites and a drink. I thought he was going to faint when he was told that he would have to pay an additional $1 + for a container of dipping sauce. Save yourself the $ and hit the frozen food section of your local grocery store and you will have a much cheaper and better tasting soft pretzel. And no one will ignore you as you stand at the counter waiting for a private conversation between workers to end.

I have never met such rude employees. I ordered 2 pretzels and 2 cheese dips as the pretzels looked…read morevery dry. So I asked very nicely if they would brush a little more butter on it and they refused and said there is already butter on them. I asked again as they looked very dry and seemed to be sitting in the heater for a long time. And yet again they refused saying "there is already butter on them and this is not possible". I would NEVER come back here again as the pretzels were dry and the employees attitude let much to desire.

When I tell Barbie to roll up into a pretzel for a shoot or a stage move or a scene, they call me…read morethe Pretzel Maker. And I'm always able to maker come, head over heels into a pretzel position. This is a really nice little pretzel store inside the Crossgates Mall in Albany. The pretzels here are good, although after visiting the Amish markets in Philadelphia and in Maryland, it's hard to take any other pretzel seriously. But for a mall pretzel, these are pretty good, and one of the more enjoyable snacks inside Crossgates.

They have deceptive signage. You will pay a lot more for the food than you expect. The cheese sauce…read morehas no flavor beyond salt, and the pretzels are pure grease. Don't eat there if you can avoid it.

I love hot dogs, and when I am at the mall I longingly look at Auntie Anne's to see if they have…read moreany of their pretzel hotdogs for sale. They never do, as they aren't big sellers. In fact, they have a set order of things that they cook starting with pretzel bites and then full size pretzels and ending with pretzel hot dogs. So, they only make them if everything else is caught up. Which it never is. Last time at the mall, I asked for one and they quoted me a 10-12 minute wait time for a fresh one. Tempting, but I passed as I had things to do. But recently I went back and THEY HAD THEM in stock! The mall had just opened up and all of their pretzel items were full. I ordered it and paid my $6.27 (Yikes... next time I will read the menu first). It was hot, salty, and delicious. Eating it out of the foil sack was tough without getting messy, but I managed. It was expensive though. I couldn't believe that it cost over $6. I can make a ton of them at home for that price. But, at least I finally had obtained "my precious". I wish they were cheaper or had them in stock more often.

Kudos to the clerk who wouldn't sell us the last jalapeño pretzel because he thought it didn't look…read morefresh. He threw that one out and sold us a nice hot one that came out of the oven a few minutes later.

Service was okay - The guy definitely seemed like he'd like to be anywhere else though, but he…read moreprepared the order quickly. Auntie Anne's is usually great, though I haven't been to one in a long time. This time the pretzels were dried out, like they had been sitting under the lamp too long. I know I will go back to an Auntie Anne's in the future, but this time, it was disappointing. I also tried the lemonade with the mango flavor, but it was very artificial tasting - I would not get it again.

Very good for people searching for vegan pretzels. Just order without butter and they'll make it…read morefor you!

Aunt Anne is hot! On a whim I have eaten their pretzels and pigs in blankets. They are all real…read moredelicious. Easy order. The best part is watching the bakers twist and shout the dough, before you quench your hunger.. family fun! Review: 5

Aunt you glad I reviewed this pretzel stand tho?…read more Located inside the Crossgates Mall is this pretzel stand which seems like it's in every single mall in the world. They make pretty decent pretzels, but nothing compared to the Amish stuff in Maryland and Philadelphia for example. They also make pretty tasty lemonade, but again nothing compared to the real stuff. Still it's a lot better than some of the food court options, especially in this substandard but large food court in the Crossgates Mall Albany.

It had been a long time coming since I had last been in a Auntie Anne's location before. But I knew…read moreit would have to be in a Travel Plaza for myself to get something at one. Before I had went in, I noticed they had a Roy Rogers here, but when I saw their menu board and wanted just a quick snack (having not had breakfast nor lunch today as per my choice), I wanted a little something to hold me over until dinner. I ordered something I knew little about, but had had a sample elsewhere (from someone else who had a chance to order it other times). But when the menu board here didn't describe just how much/big the cup was, I was surprised. The cup of these Cinnamon Sugar Nuggets was much like the average size of a medium cup of soda at Wendy's - it was rather tall and skinny, and at one point I couldn't even reach down too far into the cup due to depth. I thought the price was fair, but it was quite steep having not known of the quantity of nuggets given. There was plenty of cinnamon that touched the bottom of the cup, and bunch of the cinnamon fell off the nuggets and onto the table, my jacket and anything else that was nearby that I ended up brushing off with my hand onto the floor and whatnot. I learned now that the Cinnamon Sugar Nuggets aren't something that I'd be looking for the next time I waltz into an Auntie Anne's nationwide.

Had a cinnamon pretzel that was ok. 3 stars because they ran out of the plain ones and the server…read moredidn't smile.

I am back again, this time for breakfast which always has me excited…read more The warm friendly and welcoming vibe here is consistent and the food is outstanding. I ordered a breakfast sammy, Mimi's reuben, a side of potato salad, and a large love-a-cado salad with balsamic dressing. It still blows my mind that everything served here is vegan as it is so so delish. Lastly I decided spur of the moment to grab a few of their baked goodies to go. To be honest I have never been tempted to try their sweets as it appears ordinary and not very moist looking. Boy was I so so wrong. The cookies, the cinnamon bun etc were all so so yummy. I will always get their sweets whenever I stop in. All their personal faves on recommendation were spot on! You really can't go wrong with whatever you get here!

Tucked away in an industrial area, Rock Hill is a gem of vegan goodness. The selection of drinks…read moreand pastries and breads is fabulous and the taste is just as great. The flavor of the cinnamon bun is to die for and the big picture window to watch them make and bake bread is a nice touch.