My sister and I came to visit my mother in Des Moines and we decided we wanted Jersey Mikes for…read moredinner. Tonight has been my worst experience by far at any food place I have ever been to. We placed our order through the app as of 5:16pm. It said it would be ready by 5:30pm. I know it takes longer to make gluten free sandwiches because they have to clean the grill so I did not arrive until 5:45pm to pick up my food. When I got there hardly any customers were in the store. 2 people were in line to order and 2 people were standing waiting for doordash. I ended up waiting a few moments before asking if my order was ready around 5:50pm. They checked and found it had not even been started yet and that it was quite a few tickets behind the others for the grill. I was told it would be about 10 minutes by the kid who was working the register. The kid then went to check if he had told me correct by the guy on the grill. The guy went to check my ticket and started laughing saying, "yeah good luck with that. It's got gluten free. Its gonna be awhile." He then proceeded to make 8 sandwiches and none of them were mine. I had doordash drivers and other online pickup customers come in after me who received there food before me. I watched the guy on the grill move tickets that were behind mine forward. Someone obviously made a conscious decision not to fill my order in a timely manner because of the gluten free sandwiches. At 6:05pm I watched the guy on the grill finally start cleaning the grill. By 6:10pm he started making 2 gluten free sandwiches. And did not pay attention to the fact that #65 was not supposed to have jalepenos and yet seem to have a ton of them on the sandwich. By 6:21pm all sandwiches were done. The manager (Jasmine) tried to hand a cookie off to me and another customer who had been waiting almost as long as me. But considering I cannot eat it nor does that make up for waiting nearly an hour from the time my food was supposed to be ready I did not want it. The manager seemed to have a chip on her shoulder and kept throwing hateful looks towards my mother and me after we would not accept her offer. She then went back behind the counter pulled out her phone, messed with it for a bit then pulled some vouchers out. She offered us 2 of them for our 3 sandwiches. My mother would have accepted it as is if there would have been an apology attached with it. There was not. She thought it was more reasonable to have 3 vouchers since our order was for 3 sandwiches and the manager disagreed. All sandwiches were put in the same bag. I specifically put special instructions on my order for the gluten free sandwiches to be put in a seperate bag. I have never had any trouble with this at any other store. The manager said, "We don't do that." I explained that I have asked at other stores and had no problem. I was then told by the manager "Well you don't have to come here. You can go to another store. And you can leave." I feel like this was a personal attack and discriminatory against me due to my food allergies and I do not appreciate it. I was not asking for anything special just for the considerations that I know are in place by this company. Jersey Mike's as a company has practices in place to accommodate customers with food allergies but this employee seems to have decided to not provide your typical great service because of it.

My sandwich maker was flipping raw beef and switched to making my sandwich without changing gloves…read more I didn't think much of it until I got sick around 8 hours after my meal

I am shocked the way I was treated at this location. Yes! the food very good but the service by…read morethis one particular person Kayla. I would say lack there of. I have never been so belittled and embarrassed in my whole life. The young that I gave my money missed counted the money I was to receive back. Now I must say I should had counted my money but me being in such a rush I didn't. When I realized it I was at the Dollar tree so I called and spoke with a young lady by the name of Kayla whom also is one of the management teams. I told her the situation and I asked her could I come back up she said yes. As I entered I noticed that the gentleman was still on the cash register so I went and talked to Kayla and she basically called me a liar asked me that I have my receipt. I told her I didn't have a receipt due to the fact that the gentleman didn't give me one with my money I laid my money on the counter she said are you sure that you didn't lose your money or drop it. I said no I did not she said well are you sure you didn't spend it at the Dollar tree? I said no I did not I used my credit card would you like me to call there she said yes if you would like I spoke to the manager at Dollar tree Dollar tree manager said I use my card. I said I would not take and steal money from you he miscounted my money meaning the gentleman that was on the cash register. I said maybe he took my money check his pockets she said oh I'm not going to do that I said so you don't think that he would take money but you think I would take money she said I don't believe he would take money. I then said could you close the cash register out and count to make sure proof that I did not have the money and he miscounted or something she said no I cannot do that I said well will you please check the cameras she said no I cannot do that. She then said very rudely well you could leave your name and number if you would like and when we check the cameras at night and the cash out the money then we'll let you know tomorrow. I said so there's no way that you can look at the cameras or check the cash register now she said no I mean and she wasn't quiet she said no so if you want to know if your money is there do you want me to take down your number and name or not. By that time I started looking around customers were looking at me everybody was like I don't know I felt like they thought I was probably lying you know I got nervous my anxiety got bad I suffered from very bad anxiety and I said yes you could take my number and I said you want me to act like the angry black woman but I'm not going to give you that Joy Kayla I'm not going to do that she had a small smirk on her face I gave her my number and my name. I then said have a good day I proceeded to call the police they came he said it was a civil matter. The next day I called and I asked did they check the cameras of course Kayla answered and she said well the manager has not came in yet that just the area as far as money count. She then said I will have her call you when she gets in I said okay not even probably a half an hour 20 minutes later the management calls me and apologizes several times stating that she did count and it was $40 over my money which let me back up a little bit so I put my money on the counter that what the gentleman gave me and she said Kayla well why is there 45.00$. If your food came up to 15.49$ I looked at her like I don't know I was shocked that she would even ask that she said well what's the other money for I think I had probably like $8 and my other side of my purse and I said cuz I just came from the Apple store I literally pulled out my what I have purchased from the Apple store with the receipt. I then told her even if I combine the money together it still would not add up to what was owed to me from this deli. I end up going in to receive my money I didn't get the manager's name with the dark brown hair she did Apologize several times of course when she went to get the money to give to me Kayla had a money bag already there as she seen me walking in and she took $40 at out and literally if I could show you a camera you would see her throw the money to me on the counter. Today I called for corporate's number of course Kayla answered and as she said rudely would you like the number I said yes please she said okay she gives me this corporate number. I then say to her Kayla she said yeah I said you know the way you treated me I said the other manager apologized but I believe that you also owe me apology I have not been able to sleep I was embarrassed and humiliated by you she didn't say anything she hung up. This is not a woman that even should have a management position because she does not know how to treat people very very disrespectful I believe that you know she shouldn't even have that title of management and she needs to do more training on her customer service skills. When I walked in there and explained to her it was very degrading.

Walked into Palmers at 12:01 pm. There is no organization to the ordering/line process. Finally got…read moreour complete order at 12:29! It cost us $27.12 for a oriental chicken salad, brownie, Pepsi, Ruben Sandwich, tea and side dish. Food was great but not worth the wait or price!!!

Terrible sandwich, bread was stale toppings were just thrown in. Once slice of meat across the…read morewhole sandwich. Hire new employees or train them better.

This Subway is great! They are located by Drake University and their sandwiches here are extremely…read moreaffordable. Service was fast and friendly. If you take the survey listed on the receipt, and write down the code, you can get a free cookie on your next visit! The place loses a star because, unlike another Subway I frequent, they dont have a frequent buyer card here and they also do not have giardiniera as a topping. They still make great sandwiches here though! I will be back!

There ice cream is so good. Ice cream i recommend is a twist cone oreo shake green apple flavor…read moreburst,and cookie dough shake. They have very delightful food that you will enjoy. The ice cream is soft and cream just like how ice cream is supposed to be. One time we tried making ice cream and it worked but made a mess. But if we wanna go somewhere for good ice cream and food definitely this place.

I love this ice cream shop young girls are fun to visit with. The food is great and just all…read morearound enjoyable experience. Love there stand up spoon milk shakes. Gosh I wish they didn't close for the season. So looking forward to them opening again. Do wish I could buy chicken pieces like legs or wings. You young ladies have a great school term and see you soon. I Miss you all.

I had a pretty lackluster visit to this store location today...showed up to no line (yay!). Ordered…read morea #56 Big Kahuna w/ no jalapeño. Things were going okay until I had to get a cashier's attention to ring me up. And then it took multiple cashiers took nearly 10 minutes to run my gift card. They could not figure out how to apply it. That's just the start of the issue. I then sat down & ate my now cold sandwich WITH jalapeños. If I'm going to have to stand at a register for 10 minutes awhile cashiers try to run my gift cards, then I'd least hope I could get my order right. On top of that, quite a few tables were dirty / sticky - just not a great dining experience. Workers did not seem to have any sense of urgency, a severe lack of awareness, & an overall carelessness for their work. Really disappointed today - takes a BAD, BAD experience for me to take the time to write up this.

Stopped in today-my first time. The staff was so nice and helpful! The store was clean also. We…read moreenjoyed our Italian sandwich. It's right on my bf way home from work-so this will be a nice option for a quick dinner.

Brooke was outstanding as our server and was always there when needed…read more We started out with the Chicken Pot Stickers the Asian Dumplings are Pan-Fried as they should be, served with Soy-Ginger Sesame Sauce...excellent!! The Parmesan-Herb Crusted Chicken is as described: Sauteed Chicken Breasts Coated with Parmesan-Garlic Breadcrumbs and Herbs. Served with Mashed Potatoes and Green Beans...everything was very good and generous portions. The Mrs ordered the Chicken Parmesan "Pizza Style" which is: Chopped Chicken Breast Coated with Breadcrumbs, Covered with Marinara Sauce and Lots of Melted Cheese. Topped with Angel Hair Pasta in an Alfredo Cream Sauce....it was very good but a bit on the dry side and we both thought that more sauce was needed. For desert we got two pieces of the Chocolate Caramelicious Cheesecake Made with Snickers®...fantastic! It's Original the Original Cheesecake Swirled with Snickers® on a Brownie Crust with Chocolate, Caramel and Peanuts. The decor is very ornate but despite the enormity of the restaurant the seats were very cramped for us and the table bordering on being too small for the amount of food we were dealing with...oh, and the warm bread they brought out was delicious!

This visit was ok. It was dinner time with our youngest kids and mom and dad night…read more Service was off but it was ok. It was a busy Saturday night. We were entertaining ourselves in conversation but the service lacked because we waited so long and no one paid attention to our drinks or wait time. Ordered rib eye steak and fries, chicken tenders, farfalle spaghetti, and Buffalo Blasts. I was not very satisfied with the steak. It was very undercooked. It took a long time as well so I didn't send it back. I packed it up to take home. The chicken tenders are breaded with panko. My kids did NOT like that texture. The farfalle spaghetti was lacking depth of flavor. The only food that was left to critique was the Buffalo Blast's which were very satisfying to Mr W. (This is his usual go to item.) Overall, I prefer not to come here for dinner or with kids. The service is different on a Saturday night. This visit was the second visit this year. I made a third visit after this one recently and it was still very off for me. I retried the steak and it was the same situation; undercooked and full of fat. I miss the old Cheesecake Factory vibes I got back in 2004-2005. But sometimes we have to move on with nostalgia.

This subway has the friendliest management and they support their community! Subs are always…read moredelicious and love the daily specials! The chicken bacon ranch and the club is our go to's.

Daisy was GREAT. She's so nice, kind, funny and cute. 10/10 service. Stella was also a great catch…read more i had the most perfect sandwich

New menus, and a staff delivering well portioned and well seasoned breakfast delights. I ordered…read morethe four in four at a reasonable cost consisting of lightly scrambled eggs, turkey sausage, biscuit with gravy and a strawberry crepe. The only missed point was an over warmed biscuit making the bottom hard, but the rest of my entree was amazing. The wait staffer was very efficient which made the environment very relaxing.

Bakers Square has been in the Des Moines area for decades and I have many a fond memory of having…read morelunch there with my dad. It's family restaurant status continues making them a worthwhile option if you are looking for a solid meal at a reasonable price. Our favorite is to have their "four square" breakfast v(for dinner, of course), where you get bro select your four favorite breakfast items to build a custom meal. The pancakes and eggs are always spot on and delicious. Also with checking out is their smash burger Monday night: a well-prepared hamburger and a side for a great price. Pie is not usually my thing, but when I am done n the mood, Bakers Square is a first thought. Many options, all good, and the occasional limited time pies to expand your sweet tooth horizons. Things to know: * Located just a couple of blocks off of I-35/80 at University Avenue on the west side of town. * Free drink refills and, if you're polite when you ask, you can take your drink to go.