I have been with this bank for over 20 years and am repeatedly banging my head against the wall trying to make this credit union work with my lifestyle and I just can't anymore. Geographically, they closed two branches by me so there's that. Second, any time I speak with someone, I get a different answer on the same question. Third, their system is always down. Can't look up your balance/etc. This last time, I didn't receive an item from a vendor that was supposed to be mailed (it totaled about $30). I called Aurgroup to dispute the charge and boy did I have to jump through hoops, there was an investigation/I had to show emails and receipts and provide the story to them over a couple of weeks again and again. The first time this has ever happened to me as a member at this bank. It was almost not worth it. read more

Rude customer service and the tellers are incompetent when it comes to banking. Just disrespectful and assumes that you know everything about banking. I clearly don't or I would have been one myself. read more

Have a car loan with them and since i pay extra a month I can't pay this month. Just trying to fuck me over or make me have a late payment or just trying to collect that interest. Whatever the case, I can't wait for my loan to be done so I can go to a real credit union not this bullshit so called "bank" where they refused to take my money. Never heard of a bank that didn't want money. read more

I bought a car from jake Sweeney chev. they suggested I finance with aur group. I did not want to move money around from other accounts and investment accounts, I went with AUR group. five days later I got a decline letter. I called AUR group, and spoke with abby. I ask her why, I am a 5/3 preferred banker - have a 853 credit score. she said I was declined because of ratio of money owed. as a senior I depend on my investment for income. the only money I owed was on the car I traded in. it had not been paid off yet by jake Sweeney. Abby told me I need to call the dealer. when I called abby back to tell her I just took care of the car myself, and they did not give jake Sweeney enough time to get my previous loan paid off. she said that's not what I told you. she put the blame back on me. I will never deal with this group again. I am giving them one because there is not a zero. people of Cincinnati stay away read more

To be honest the only reason. I gave a star is because I had to in order to post. I have been with Aurgroup credit union for a length of time now. I have been going thru things with my account here and there and some were resolved and some I let slide but this transaction was disturbing to me. situation: randmly, I'll get online to check my account. I got online to check my account and was confused because my calculations was not what I saw. Something had been withdrawn from my account but I had not made any purchases. So I began to investigate. What I Discovered Was That A Check That I Had Written on 8/15/14 Had Been deposited in August of 2015.(side note: it was after the 15th of august 2015.) I began to call other institutions, I got online and Googled some things to figure out what policies and procedures were for a check that was over a year old. What I found out is that a check is considered stale dated after six months and ethical places won't honor a stale dated check. I called Aurgroup credit union. I spoke with the person who presented herself as the VP of the bank. She told me that the credit union could cash a check after 2 yrs if they wanted to and it wouldnt be wrong. She said it's not wrong but I say it's unethical. To shorten the story, they will not refund me my money and send the check back to the person who held it for a yr. During the conversation I asked her how would she feel if it was her on this end of the spectrum and she was going thru this and she didn't get an answer. Again, I have been with them for around or over 13 years, how do you build a relationship with a credit union like this? You dont. After I get paid I am closing both my checking and savings account and going to build a relationship with a bank that cares. read more