I can't say enough great things about Deric from Aurora plumbing. First, he is absolutely customer obsessed. He always wanted to make sure I was happy with his work (I am). Second, he always delivered results and is right a lot. He spotted a few things not plumbing related that my contractor did wrong -- so my contractor ended up fixing them at no cost. I have run into my fair share of bad plumbers in the area, but Deric on two different projects Deric provided me a fair quote. On the first one, a leaking and clogged bathroom, he ended up needing to do less work than expected so he charged me less (seriously, after you agree on a price, what plumber comes back and says you should pay me less because I didn't have to do as much as I expected). On the second project, he had to do a lot more work than expected to install a bathtub (including some demo and putting down mortar), but he still didn't raise the quote. If that isn't customer obsession, especially when compared to other plumbers in the area, I don't know what is. So here are some conditions for the rest of you on hiring Deric (1) hire him immediately (2) don't hire him so much that I won't be able to use him on my bathroom renovation (kidding), and (3) be nice -- besides helping me out big time, this guy is also cool and has a family. This guy is so trustworthy that I'm trying to take notes myself. I forgot to mention he also looked at a toilet I was ready to replace and convinced me against it -- he tightened a few things, which makes it work great, and never charged me for it. Of course, he earned my trust so much that I won't use anyone but Deric now. Thank you Aurora for sending Deric and Mathew to my projects. As you know, my first call will always be to Aurora Plumbing so long as I get Deric on my projects. An update is deserved: I had Deric out again because a sink wasn't flowing properly and my tile guy couldn't put the shower trim on properly. Deric pointed out that we got the wrong trim, and that the sink flow was due to a clogged screen. He replaced the clogged screen in 3 minutes, and instead of trying to tell me all the pipes had to be replaced to fit the trim I had, he pushed me towards the cheaper and more reasonable solution -- get the type of trim that would work. I also got a quote from Deric for moving the location of a bathroom. He didn't come in with a low bid like others (who would have certainly come up with "unforeseen" reasons to drive up the price later), but he also didn't push me towards moving forward either. We have a duplex and this would have been an improvement on the tenants section. Deric explained why it would be so expensive to move the pipes in that room, and he also suggested some inexpensive non plumbing solutions that would give the bathroom an updated look. Most plumbers, contractors, and frankly most people in general, try to make sure they get paid anytime they do even a little bit of work. If they drive out to see you, there is a fee for that....if they find a leak, there is a fee for that....if they have to put on the trim after installing the tub, there is a few for that too. Deric is that rare kind of professional who cares about his reputation and wants to have long term clients. He has been over here 4 times now and I still can't say enough good things about him, which is why I recommend him now to all of my colleagues who have any plumbing related issues. read more

Contracted with plumbing unit and Mark W. came out to replace and fix old tub faucet and drains. Both times he came out he went above and beyond the call of any duty, to not only fix what we contracted for, but to do some extra's (no extra charge!) like a leaking toilet he saw! He completed the job faster than expected, and charged us less than the estimate. You can not ask for a better guy; he saves you money, fixes stuff beyond the contract, gives free advice for a novice handyman like me, and all the while, is so super-considerate and friendly! As high a recommendation as I can give someone. I almost want to have another plumbing problem so we can use his services again! (ok, that may be stretching it...no one wants more plumbing problems, still, if I had one, I would go back here in a New York Minute!.) :) read more

This plumbing shop is the DIY homeowner's dream come true. These guys have nearly everything in stock, are customer focused, can talk you through what you want to do and how you can go about it. These are the guys you want to talk to for your next project. They have explained to me how to drill out a jute-rope and lead seal on my sewer main, how to set up an air trap, how to plumb with PEX-A I learned more from these folks than I did from my college professors. Combine this with great parts stock, a generous return policy, great customer service, and helpful service desk - you have a winner. I dont buy any plumbing parts anywhere else anymore. These guys have it all. Great antidote to the "I cant find anyone" or "I cant find anyone that knows anything" that you'll most certainly get from Loews or Home depot. read more

I wouldn't go anywhere else!!! I have a few rentals in the Seattle area, and use Aurora Plumbing for everything. They are always helpful and knowledgeable. Someone wrote about them being unlicensed... but since there was a news story about a company on Beacon hill using unlicensed plumbers and no background check, I have met them at 2 job sites and asked them to produce their plumber license and they did. I've been extremely pleased every time I've used them. Also, when they couldn't get out quickly enough (I had water flowing in the house) I went to the store and the guys at the parts desk walked me through the process of stopping the leak until they could get out to fix it. First class operation! Please keep up the good work, us old guys need places like this to keep us sane! haha read more

This is the place if you need not only parts, but pro advice on plumbing. Haven't used them for electric but I assume it's the same. The people behind the counter are actually plumbers! Try finding that at a big box, no way. They have always been extremely patient and helpful, I've never, ever considered going anywhere else if I have a question about what I'm struggling through with plumbing. Plus....there's no irritating music!!! One thing that keeps me out of the big boxes, the faux country low cal soft rock or the %X#** Eagles coming over the sound system. I run, can't handle it. Not a problem at Aurora plumbing. Try them if you need pros. Although, Marty at Greenwood Hardware knows pretty much everything, for sure; but their range of parts is more home-owner. read more

After a couple of years of looking, we finally "bit the bullet" and purchased a beautiful, new Kohler Riverby cast iron, single basin kitchen sink, in white, along with an Elkay Avado semi-pro pull-down faucet, from Aurora Plumbing, about 1-1/2 months ago. Their showroom is amazing; the representative we worked with, "Sheila", was wonderful - and the service tech that installed them was great as well. We could not be happier with the entire transaction - and I am "in love" with my new sink and faucet!! I wish we had done this YEARS ago. It brightens up the whole kitchen, and both the sink and faucet seem to scream "quality" to me. These fixtures were not cheap, by any means...but like the saying says..."you get what you pay for"!! They are beautiful!!! read more

Our hotwater heater is less than 3 years old and hasn't worked right for the past 18 months. Last week, it got extremely hot, and the next day it was ice cold. While other plumbers were booked a week out, Aurora Plumbing sent someone out within a couple of hours. He reset the trip switch, and we had hotwater for another 2 days, when it tripped again. Because the first plumber couldn't return immediately, Aurora Plumbing sent Deric Hayes and his helper out the day we called, and within 4 hours, he worked with the warranty company and replaced the burned out elements, and we have had very comfortable hot water every since. It is bliss! Thanks Deric and thanks to the dispatchers at Aurora Plumbing. read more

Had a toilet tank issue and had to go to Aurora Plumbing to get a fill-valve. They didn't have the exact replacement by Mansfield. So they recommended another Fill-valve. This is where a guy name Travis, an employee, went above and beyond the call of duty. He practically set it up for me as there was a water restricter to attach and some other to attachment. He took it out of the package and put it all together for me. All I had to do was put it in the tank and turn the water on. Outstanding service and he explained everything for a do it yourself laymen with no experience with plumbing. Will recommend this place to everyone and talking to Travis about plumbing issues. read more

I tried to clear my sanitary sewer line by renting a 200 pound drain cleaner. I quickly kinked up the heavy metal hose and the rental company had to come and collect it. Ok, even an inveterate DIYer has her limits. Called Aurora Plumbing and they came quickly. Sheduling was a breeze. First two-man crew used similar drain cleaning device and a camera to diagnose the clog. Two hours later a three-man crew arrived to use a high pressure water hose to clear the line. All were polite, professional and tidy. This was not an inexpensive process but worth every penny. Will definitely call them again for plumbing needs. read more

Always my go to plumbing company! They helped with a huge sewer back-up 3 years ago, and last week at about 10:30 pm in a driving rain while my gutters backed up and my garage floor was flooding, Paula talked me through the crisis. I was climbing my rickety extension ladder to the 2nd story gutter level...twice! She was clearly concerned, especially after I mentioned my age. Fortunately, I made it up and down twice and got gutter clean out service in 24 hours from elsewhere. BUT Paula actually called me the next day to check up on my well being! Wow. Now that is heart :-) read more

I had never used Aurora Plumbing before but I pass their location all the time. I needed a new shut off valve for the dryer I just purchased. The existing one would not fit the gas line. From my initial call to make an appointment thru the actual work, it was a pleasant experience. I spoke with Paula (scheduler) and she was very knowledgeable and professional. Chris and Eric came out and I quickly realized they knew what they were doing. The price was quite reasonable and I will be using Aurora Plumbing exclusively in the future. read more

Derek and Ryan had a challenge today....initially they were going to drain my 15 year old water heater but things got complicated and they needed to remove it from under my kitchen cupboards...more complications but they met this challenge and did not even damage my new floor. After that they expertly installed a new water heater out side. Through all the complications they stayed positive and were a pleasure to meet. Great service, will certainly contact Aurora plumbing again should I need to! Cheryl in Mountlake Terrace read more

Had to replace a kitchen sink from 1979. Mohammad and Shafia were dispatched to check the problem - free of charge! A plumber you didn't have to pay to look. At my request, they presented three price options for me to work with. They worked quietly and quickly to replace sink, faucet, and water valves under sink that were too old and leaking. While the job did cost a bit more than I wanted to spend, the quality of the work and materials made me feel satisfied. I will call Aurora Plumbing first for my next plumbing job. read more

I have had a couple of experiences with Aurora Plumbing and have had great success each time. I had to have a new garbage disposal installed and they were right there for me. A few months ago I needed to have a new vanity installed. I went in and picked out my vanity and they came out and installed it for me. I am very happy with my new vanity, they did an excellent job on installing it for me. It has a nice granite countertop, and looks great in my bathroom. Thank you very much Aurora Plumbing. Carol Boddy. read more

We received excellent service from Chad this morning for a drainage problem in our kitchen sink. He took the extra time to explain in detail what the problem was and how it could be fixed (and even made a drawing for us to show the parts we couldn't see!). We were thoroughly impressed with his knowledge and professionalism. To top it off, he even looked at an unrelated problem in our bathroom and helped us with that as well. Five stars for Chad and Aurora Plumbing! read more

do NOT use thier plumbing service.. they are running 2 trucks- 1 a licensed plumber the other a 2yr apprentice.. good luck on which one you get !!!!. they also are subbing out to another company that will act and say they are Aurora Plumbing but thier guys will not be in uniform and will be in unmarked vans-- these guys will try to sell you the world when the problem can be easily fixed by someone who knows what they are doing read more

Thank you very much for sending your plumber's right away and Derrick and Matthew they're very nice if they did the job and got it done and they were to play to me they called me sir and I want them to call me Gary so very good experience top-notch guys you got working for you and they could come anytime and do work for me I will use you again anytime thank you very much read more

I have used Aurora Plumbing many years and find them to be fair and efficient. Recently, I had an outside faucet failure and Dean came promptly at our appointment time, wore a mask, and figured out a way to make it work without a costly repair option. He was very creative in finding an affordable solution for me and I appreciated it. The faucet works great now! read more

Just had Aurora Plumbing come out and unplug our bathtub and put in some new pipes. Deric Hayes and Ryan Rippee were the service guys and they were so professional and knowledgable. Thank Goodness they came out to help! Great Service, reasonable price for all the work they did, and will call them again (hopefully not soon) Paul and Marianne K. read more