I chose to call this place to hook up my faucet and kitchen sink plumbing because it was close to my house. I didn't know anything about plumbing and had recently gotten new countertops and switched from a double basin 8 inch depth to single basin 10 inch depth sink. I also needed to install a new faucet. I was charged for an hour and 15 minutes by Brian, their service manager, to install my kitchen faucet (total of $256) only to be told that I would need to get a new kitchen faucet because it was a crappy product (mind you, this was a $200+ Kraus faucet). He then left without taking the faucet off the sink and took all the PVC piping I had originally there, with him. I called them to complain 2 times about that and have Brian call me the next morning, but never received a call. I would call that robbery. My issue with my service was that I was charged for 1) installing a faucet that probably could have taken me 30 minutes to install; 2) having to hear Brian complain about all the things wrong with the faucet, sink, and new countertops, and why he shouldn't do the install; and 3) not getting the f/u from Aurora plumbing about my PVC pipes, and the service and being unhappy about it. They knew they had an unhappy customer and chose to ignore me. Short story is, I kept the Kraus faucet and figured out how to install the PVC piping myself. My faucet works great, I worked out the PVC piping myself, and my countertops look great. Even though I'm out $250, my joy is derived from knowing that these people will slowly go out of business when everyone else figures out that you shouldn't be charged an arm and a leg for half-witted knowledge. read more

Be careful! These guys came out to clear a shower drain and told me they would have to remove the hot water heater to do it - quoted almost 1200.00! We used Stack Plumbing instead and they cleared the drain in 15 min for 150.00. read more

Aurora Plumbing Plumber came over to fix our toilet. "Too old," he said, "can't be done." OK, we called Prima Plumbing & wound up emailing them a pix of the inner workings of old toilet. They replied, "We've got the parts in our truck." Need I say more? read more

Bad customer service. Seemed like they didn't want to sell me anything. Then asked for a specific part from another employee and was dismissed without doing any research or trying to find the part online or calling around. Not that unusual of apart. A quarter inch coupling for brass pipe with a small filter used on instant hot faucets. Never going back. There are plenty of other helpful plumbing supply places in the greater Seattle area. read more

Terrible customer service. Overpriced, they charged over $500 to put in a new and cheap kitchen faucet (that leaked and the sprayer never worked!). read more

WARNING!!! THIS COMPANY USES UNLICENSED PLUMBERS!!! I had a bad experience with a plumbing company that was using unlicensed plumbers before and ever since then I've been cautious. Aurora Plumbing advertises that they have 'Licensed Journeyman Plumbers' and so that's why I called them. On the day of the job, upon arrival, I asked the plumber if I could see his license. He told me he didn't have it on him. Because of my past experience, I know that plumbers are required by state law to carry their licenses with them when they are working. When I reminded him of this, he said something like, "Oh, wait. Here it is." and handed it to me. Turns out it was just a trainee card, not a valid license. I COULDN'T BELIEVE THEY SENT ME A TRAINEE AT $140 AN HOUR!!! I was really upset. I sent him on his way and reported it to the Department of Labor and Industries. I hope they get nailed for it. Steer wide of this company. read more

We saw the commercial on TV, called and asked if they had showrooms with bathroom and kitchen fixtures, They said they did so we headed out. We live in Sammamish so it was a day trip not bad tho. We were greeted right away; we brought our sink, to choose the faucets. The sales person we could tell was new, not a bad thing, she simply had to ask many questions but all our questions were answered. We chose the faucets and she priced. The cost was $1100. That was what we were expecting. The sales person got a little uneasy that it cost so much. We were not concerned. It was a little odd. She shared with us that we would have to buy the drain for the sink, WE did, that was another $250.00.The sales person was kinda freaked out about the prize and started telling me how lovely my skin was and other odd personal compliments. The order arrived in about a month. WE went over to pick them up. The faucets were bee-yut-if-yule! We learned after opening the box with the faucets, that set up came with the drain so we bought a d=additional drain that we did not need, We were not correctly advised on what came with the faucet set. So over we go to Aurora Plumbing. My husband presented the new part we did not need and was told there is a 24% restacking fee. My husband added that there should not be a fee since the sales person instructed us to buy the wrong item, The retune guy found the sales person who was really really crappy to my husband. My husband did state very slowly and clearly so she could remember the sale. She misadvised us on the products we needed. She hurumpfed and parumped around to complete the return. We will not be back. i'm sure there are better showrooms with knowledgeable sales people who are gracious when a return arrives. read more

I recently ordered a set of fixtures for our bathroom. I found the same parts online, but wanted to talk to somebody local about which additional things I need to complete the project. I ended up calling probably close to 10 times and doing a lot of research online myself. I still bought the items from them but the next time I will definitely give the online store a chance. read more

They have good products, but the staff showed attitude to my boyfriend and were evasive about costs. Then, when we went to Morgan's on 15th NW and found the costs to be better and the staff to be more respectful & down to earth! read more

This review is long overdue. Aurora Plumbing, and especially the owner, Brian, could not have been more helpful and honest. I needed to replace my water heater, which unfortunately is a direct vent type (which is much more $ than the average water heater). I'd been doing my research, had gotten other quotes, and called Aurora Plumbing after noting the many Angie's List Awards on their website. Yelp is not always the most reliable source for recommendations, especially for services like plumbing. There's a lot of competition in this market, be wary of the one-star reviews you read for these guys. I knew what I needed, knew it wasn't going to be cheap, but wanted someone I could trust who I felt would do a good job. Brian called me back to discuss my needs and options. He further provided some (non-pushy) education on brands of water heaters, why they work with some brands and not others (American made, quality they've seen last), and what really got my attention - he told me that replacing a water heater is pretty straight forward, and therefore they don't do quotes like other plumbing companies do, as quoting systems factor in worst case scenarios, and therefore can bump up the cost for a job that generally isn't going to uncover unknowns. Brian gave me a high-low range for an idea of cost based on his experience replacing my type of water heater (based on time to complete job, as cost of heater is a known cost). I appreciated his honesty, and in the end, the final cost was less than I'd been quoted by others, yet I knew I had a quality product and backing by a company I know I can call on if something goes wrong. Even when my water heater's earthquake strap couldn't be re-used (it was installed with a rigged strap) and had to be re-placed, therefore bringing my final cost towards the higher end of what Brian told me it would likely be, he knocked off some of the cost even when I told him he didn't need to (it pays to be nice to others). It's been 6+ months now with the new water heater, and no complaints. So glad I called Brian and Aurora Plumbing. read more

My family and I have used them for years. Every once in a while, I'll be in a pinch and get someone else, but I don't feel like I matter much to the other companies. They've even installed things I haven't bought from them while they are working on something else. read more

This is the store I go to when I need a rare part that Lowes or Home Depot does not carry. They either have in stock or can order quickly anything you will need in plumbing. Very helpful staff willing to give tips and suggestions. Pricing is higher here than the box stores but worth it. Great location as well, easy parking and blocks to I-5. read more

If you have an older home or one with non standard plumbing this could be just the place you have been looking for. I have a home where nothing is standard. I gave them the size listed on my furnace filter (the company had gone out of business). They ordered that size but the new one did not fit. I measured my old filter and the company had shorted it half an inch on all sides so it was off. I told Aurora the actual measurements of the filter. It took a month but they got one that fit and took back the one that did not. So give them a try! read more

Aurora Plumbing was extraordinarily helpful today. If you want knowledgeable and pleasant customer service, this is the place to come. I had a plumber in my home who told me he could not replace my insta hot (my favorite kitchen appliance!!!) so I called Shawn, explained what I needed and he had it ready for me behind the counter when I arrived. I took it home and the plumber said I needed a new faucet as well. So back I went to Aurora Plumbing and was lucky enough to have Josh help me. He wanted to make sure the finishes of the different appliances would match. He ensured it and quickly!! My only regret is that Aurora Plumbing did not do the installation! I had a big project and the plumber was scheduled by the project manager. Everyone at Aurora Plumbing helped to make my day - even the cashier, whose name I didn't get, made forking over my credit card pleasant. Thank you Aurora Plumbing! read more

If you want amazing, customer service oriented, and KNOWLEDGEABLE service and selection of fixtures, sinks, plumbing, etc. this is your place to go. See Adele. She'll sing for you but in a plumbing and fixture language you'll understand. read more

Let me start by saying this was not an emergency fix. I needed all pipes replaced, from galvanized to copper. After two years of having almost zero hot water in the kitchen due to 70 years of rust and corrosion build up, I needed a complete overhaul of our plumbing. These guys were awesome. Jamie came out, gave an estimate of the work involved and delivered as expected. We replaced about 60' of pipe when it was all said and done including the water heater. The project included replacing pipes from the curb to the house which involved a back hoe and tearing up the cement plus city inspection. It wasn't pretty but it got done a hell of a lot faster than it would have taken me. And solid work. These guys kicked ass. Lawn got a bit torn up, but they replaced it back to original location, no problem. Basement work took down insulation which they replaced as well. They even put in a water line to the fridge. After the work was done, the wifey complained about not having enough hot water. They came back out and squared that up. Now we've got enough hot water to wash a dozen cars, much less people. Awesome work. Great customer service. And easy payments. I'd definitely call them again. read more

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Once again, I am happy with Aurora plumbing. We needed help locating a leaking toilet and getting it fixed. Mohamed and his assistant showed up on time and put in a hard four hours work. Very nice men who listened and were patient with all my questions and suggestions. It was a lot of work, and they did not take a break. They had to cut a hole in the ceiling below the bathroom to expose and replace a flange and pipe, and they had to piece it back together again. The ancient toilet was hauled away and replaced with a lovely little Toto. Everything tidied up before they left. And we got a 10% discount on all the work, and more than that off on the parts. Thank you Aurora! read more

Awesome guys here. I'm a total DIY, I loathe the idea of hiring plumbers/electricians. This is a great place because they are exceedingly helpful, even to DIY guys like myself. My experience at other hardware and commercial supply stores is either ambivilance because I'm not calling their service department or being arrogantly blown off because I do things myself. None of that here. Wonderful, helpful friendly guys. Prices are always a little more than I'd like, but thats what it takes to run a small business! read more

Aurora Plumbing and Matt have done it again! I now have the non-leakiest 2009 Toto Drake toilet north of the Ship Canal. In the past few years they've helped me replace huge amounts of old cast iron in my 1942 house w/ABS. When I first went in with my iPad pix of old cast iron I expected the "oh crap, a [white-haired 70 y/o] woman," treatment I've gotten elsewhere. Instead, they looked at my pix cast iron & fittings from decades of others' remodels and said, "Gosh, that's ugly... Here's what you do...and here's what to watch out for with this old plumbing [oakum, lead, etc.]" They sold me the parts, and took back what I didn't use. I've installed and removed sinks, old Dispose-alls and even replaced p-traps and 15' lengths of cast iron from a backed up bath sink that shared a drain and vent with a hopelessly rust-clogged shower from below in the basement. I had to go thru the wall upstairs to saw thru the iron pipe but only AFTER strapping it to attic joists so it wouldn't come crashing down into the basement (thanks Matt!). This time I pulled a very heavy toilet to replace flooring but when I got it hooked back up I was plagued by a leak from the base that draining, dismantling and moving the toilet three times while trying a bagful of super new guaranteed e-z improved rings could not correct. Finally, I took my iPad photos to Aurora. On Matt's advice I put in a simple #10 wax ring and (here's the trick) buttered a spacer with wax left over from one of my failed attempts, then reinstalled the toilet, flushed... and the leak is gone. Since no purchase was needed, this was free advice. There aren't enough stars to give Aurora Plumbing. Thanks! (I'll be back soon for help with a mysterious hosebib.) read more

My husband and I are in the process of remodeling my father's house. We needed to replace all the toilets, so we decided to visit all the local box stores to see what was available. We found OK selections at reasonable prices but none of the toilets were what we really wanted. A friend recommended we stop by Aurora plumbing to check out their product line. We found a great selection of quality, name brand toilets. We chose a model of Toto toilet that had more features and was priced less than the box stores. The staff was very helpful and made our decision making process much easier. They also have a great selection of higher end bathroom fixtures and accessories. We will be going back to Aurora plumbing for future plumbing needs. read more

We tried several times to get a plumbing company to come out for simple task: hook our new gas cook top to gas line (~25 feet distance to main line). Other companies wanted to make into project that could be $500+. Aurora Plumbing was flexible and was able to do the work by the hour and material. Tony came out and and we spent about 2 minutes talking about the tasks, location of main gas line connector, crawl space etc and then he jumped into it. Got the connection done with two trips into the crawl space. All work completed in less time than I had thought it would take. Now I can cook my dinner tonight...been without a cook top for months. Now we are going to Aurora for the bathtub glass wall and will upgrade our furnace (Tony will do the installation). read more

Unbelievable. Bob came and checked out my house for a complete plumb job. He explained everything in detail and offered alternatives and advice. But here's the best part: At the end of the walk-through he said: "You know, this is a pretty easy job if you're willing to put in the labor. If you have any mechanical ability, I recommend you save yourself $4,000 and do it yourself. Come on down to the shop, I'll give you a tutorial and set you up with the right supplies and rental equipment, and you give it a go. You have any issues, just give me a call and I'll come on over to help you troubleshoot." As he promised, it was time-consuming but easy as pie and I spent $1,000 rather than $5,000. Bob, what an upstanding guy. read more

They close at 5:30p every day except Saturday when they close at 5p, sharp! The 2 guys I ran into leaving at 5:03p suggested I try Lowes or Home Depot. I'll take their advice tonight & for my plumbing needs going forward. I suggest everyone do the same! read more

This place is amazing. I had an issue with my faucet a few weeks ago and went in for some advice. Sean was very helpful in trying to find a part that I could use to fix the issue (given that the part I needed was no longer made). After that did not work I went back and Travis helped me chose a new faucet and then took about 30 minutes to explain to me in detail how to take out the old faucet and install the new one (with added bonus info on what do to with the broken instant hot water unit). I really appreciated the amazing service and was able to go home and do the job in less than 20 minutes. read more

Amazing customer service! Actually, almost scary. I walk in the door with the manufacturer specific section of hose to my kitchen sink and check in with the cashier by the door. The curious thing was that, the moment I made it through the short line and came up to the parts counter, they already had the replacement hose waiting for me. And I didn't even have the chance to tell the parts clerk what I needed. And it was the exact part that I needed. Weird. But cool. They get five stars for service like that. read more

This a wonderful resource for plumbing parts and assistance. I've been working on a 1927 cabin with very odd placement of waste pipes. They were able to walk me through the configuration of sink tailpiece to trap to waste pipe, why one way would work and not the other. I never felt like they were in a hurry. Yes - they cost a little more than the box stores, but I'm happy to support local small businesses that care about their customers. Client for life. read more

I decided to upgrade the kitchen sink and faucets, and am so glad I went to Aurora Plumbing instead of a big box store, or my local hardware store. I wanted real experts to advise me and do the job, which is what I got. When the time came for installation, Brian George was the person who did the installation. He did a great job and got a lot accomplished in the time he was here. Thanks to everyone at Aurora Plumbing who helped me out, the sink and faucet look great! Update: I've since bought a new water heater and had repairs made to 2 toilets. I had the same great experience with these items, as well. Update to the update: I have had Aurora Plumbing folks out again, this time for a fix to a leaky tub faucet and a changeout of a shower head. This time there was a bit of a glitch in how things went (Brian G. not available, unfortunately). I contacted the store, was responded to immediately and with a gracious attitude and a hand-written note. The store promptly made things right. Wow. How often do you find businesses that walk their talk and really are about doing the right thing in addition to providing exceptional services? These folks are at the top of my "approved list". Thank you. read more

My daughter and I have both used Aurora for over 15 years. They recently installed a Badger 5 disposal which took 15 minutes and charged me $500 with no details of labor or cost of the Badger listed on the invoice. They had installed that disposal which we purchased 12 years earlier and charged me $150 in labor. I complained that the charge was too high (the Badger sells for approx. $100 at Lowes, Home Depot and Amazon). They refunded me $94 and stated that they had charged for a wrong disposal which is a lie. When I stated that they should refund an additional $100, they flatly refused. We will never use them again due to their lack of honesty and integrity. read more

Excellent service. The staff do their best to answer any questions you have about plumbing, no matter how small and simple it may be.

I had a leaky kitchen sink spray head, which is easy enough to fix (in this case, given the leak, replace). Because I didn't know the brand, I took a few photos to these guys. The nice fella brought out a part. I was dubious since to my eye it looked a little different, but he seemed pretty sure. "Trust the experts, but save the receipt" is my motto. I got home and sure enough, perfect match. I truly enjoy quick, quiet competence! I'll be back when I need plumbing parts in the future. read more

Excellent plumbing supplies selection here at Aurora. Complete line of abs and pvc fittings here. Impressed. Only downfall is over priced. Little spendy here at Aurora. Also staff kind of ignore you. read more

this referral is for the excellent service I received in the store while looking for a shower valve replacement for an older home. I went to the store to look for shower valve for replacement in an older home that was getting repiped the following week by a different plumber. Travis Michel the store manager was a most helpful and knowledgeable professional with informing me of the difference between different shower valves regarding durability and repair records. He also knew the logistics of installing different products and the potential issues a plumber could encounter with installation and made sure I had the right accessory parts for this project. So glad I stopped in at Aurora Plumbing rather than going to home depot or lowes where the store staff really do not know much about the products, their durability or repair rates, or the issues that may be encountered during installation. Also better than going to a one brand showroom that will be partial to their brand over others. read more

Let me start by saying, THANKS TO JOEL!! My husband and I were having problems with the hot water in our kitchen so we called in a plumber. We went to Aurora Plumbing to choose a kitchen faucet from three the plumber had set aside for us. Joel brought out the faucets and we discussed the pros and cons of each. My husband questioned why the plumber thought we needed a new faucet. Joel asked us what our plumbing problem involved. Once my husband explained our issue, Joel had a very easy possible solution to try before we got too deeply involved with buying supplies (the plumber had set aside parts at another store as well) or tearing out a wall. We rushed home, did as Joel suggested and our problem was immediately solved! Joel saved us time, hassle, AND money! Although, Aurora Plumbing didn't make money from us that day, Joel's superior customer service guarantees we will be loyal customers of Aurora Plumbing in the future. read more

What a great place! When I go there they always have the knowledge and supplies for the perfect solution to my problem. Don't waste your time with home depot or lowes. The place to go to rescue your DIY nightmares. read more

The retail store is great; the older guys are so knowledgeable, patient, and helpful! The contracting side of the business needs improvement. An outside water leak prompted me to contract them to replace my water line. In digging two holes for their boring machine to come the next day, they noticed water was leaking near the water meter, but said nothing to me until the next day. I called the City water dept. and they came out and fixed the leak and backfilled the hole by the water meter. I filled in the second hole in my backyard. THEN Aurora Plumbing told me the charge for the two holes was $1250 and asserted more time and people had done the excavation than actually occurred. (I was at home and spoke to the laborers and know when they left). Expensive labor but lesson learned. Go to the store, but avoid the contracting side of the business! read more

Aurora Plumbing was so easy to work with! After looking at my leaky kitchen faucet, Mark made a very affordable bid and the whole project was done in a short amount of time. His coworker delivered a faucet right away when I said what I was looking for. It was all super efficient and friendly! Mark's bid was half the price of my previous bid, which made me so happy I called Aurora Plumbing. They did a great job and I highly recommend them! read more

these guys hooked me up with some parts for a small home improvement project, pre-tested 'em for me to make sure they'd work for the application right there in their shop ... very helpful, nice, and professional. I'll be back! read more

I just got some great service from Matt Hager at Aurora Plumbing's parts counter. He did some digging and came up with the faucet part I needed, and the price wasn't bad. read more

This company use to be a first rate company. Something has changed. I ask them to come check a hot water heater not working. Tech came out and verified it not working ( I knew that). I wanted to know what part was the cause of it not working. Tech did not test anything, not thermostat or elements. Then stated that since the water heater was 11 years old that it should be replaced and it was not worth testing. Then he called the office and got a quote for a 50gal electric heater for $1695. No way no how would I pay twice what other quoted ( $800-900). I suspected the thermostat and I went to the local hardware store and purchase a new thermostat for $12. Installed and the water heater has been working now for 4 weeks. I will not use Aurora Plumbing again. PS: A friend of mine had a similar experience with a sewer line. AP quoted $5000 to dig up sewer line. Another plumber fix it in 15 minutes. read more

I use them a lot as their parts counter guys all are plumbers and really know their stuff. When Home Depot can sell you the whole part, Aurora Plumbing will sell you the small piece for $.50 and show you how to install it. Today I had a leaking toilet and the gentleman sold me a part for $12 and was ever so patient as I went back twice to get more help. You won't find more old fashioned, knowledgable, and honest help than the staff at Aurora Plumbing provides. I love them read more