Been here several times; so handy and perfect walkable location. Staff helpful but not pushy.

I come here whenever I need something they sell. They always have what I need (in the past year: paint, glue, tape, screws, holiday lights, and light bulbs). The employees are always friendly and helpful. It's local, which I prefer to shop, so I will continue shopping here. read more

This place is awesome. I went to the counter looking for helps replacing a bunch of screws I lost in a move and they spent like 10 minutes helping me find a suitable replacement. Super helpful people even if you have no idea what you're looking for. read more

Love having the store downtown and the staff are always extremely helpful and knowledgable.

I came to this store looking for MAPP gas and a pencil flame torch nozzle to accompany said MAPP gas...asked the employee for items as they were locked up behind a cage....get home later only to find out that not only did he sell me the complete wrong nozzle for propane....he sold me premium torch fuel that is not MAPP gas, with a bottom that looks as if it is about to burst from the seam....guess hardware store employees can't be relied upon to provide adequate service and help...noted and will be returning for my money back...check your products and shop elsewhere! read more

Wonderful hardware store and super nice helpful people that work there too. I love having a hardware store in the neighborhood.

Convenient location. Helpful staff. Has everything you need from a hardware store. Glad it's nearby!!

this ACE hardware has a smart, knowledgeable staff. Usually very helpful and pleasant.

I would love to write out glorious satirical comments of all the amazing things that happened but it was a quick transaction... I needed needle nose pliers and they had them for sale. Quick transaction and nothing caught my eye in terms of unwashed floors, funkalicious smells or surly attitude from employees. Nope it was friendly and organized store. Nice to see people still take pride in the store. read more

Erlinda and friends helped me out today. I hope the Ace Hardware Corporation is aware that this is the friendliest and best customer service location in the country.. You guys are always so helpful thank you thank you thank you! read more

This is my go-to hardware store in Seattle. It's a little cramped so the selection is restricted to common items and small home improvements but it works well enough for my needs. I'm really here to mention the five star customer service. Everyone is really helpful, friendly and knowledgeable which is why I make the long walk to this store. Especially Ramon. I was amazed he recognized me after months. He is great at helping me find solutions to my problems and his charm and friendly demeanor put a smile on my face. Thanks Ace! read more

I've always been a great supporter of independent hardware stores. I'm trusting that this is not the location that allowed their employee to beat up a guy for not wearing a face mask. read more

Great service! My friends and I went in looking for some screws to finalize putting together a table stand to a TV, and the person who helped us did two amazing things for us: - he gave us a huge bag of caramel popcorn (every Saturday they do this!) - he helped us find the right screw right away! Some would say... Hero Ace Hardware nailed it read more

Hero Ace Hardware - ACE - the helpful (popcorn) place!! - Hardware Stores Near Me - Seattle, Washington

Older guy with gray hair working mornings is rude and condescending. He obviously knew nothing about electrical systems and took it out on me because I didn't know their stores numbering system. read more

This store is lovely and the employees are always super helpful! The only thing is because it's a small location downtown, the selection can be limited sometimes - there's been a couple instances where I couldn't find the hardware I was looking for. Other than that, I'm always in and out very quickly because the employees are great at asking what I need and directing me straight to it! Prices are rarely ever beat - value is great here. read more

I love these guys. My partner and I were determined to build our own closet system in our 1913 home, and with our limited experience it turned out to be no small task. The folks at Hero Ace Hardware--seriously everyone we came into contact with--were helpful. We received lots of quality advice and they had everything we needed for the project on hand. Their kind, professional assistance ended up saving us quite a bit of money--and secured us as customers for the long haul. Thanks so much to all of you at Hero Ace Hardware! read more

It's hard not to think of the big box stores when it comes to hardware. I need to hit Ace first. They may not have every itm, but they have the most helpful staff, it's well arranged and the pricing is just as good as the big guys, with the exception of some loss leaders. It's fun to wander around a big box hardware store for 2-3 hours, but ve big box hardware stores but can spend 2 hours finding things. It can be fun if you have the time, but savings are usually only on individual loss-leaders, and wondering, "I wonder where this could be." Perhaps this could be called a "curated" hardware store. They don't carry the crap, but still have quality items at most price points. The only real negative here is parking, but evenings and weekends are not a problem and it may take a bit, but there's always something within 2 blocks. As I wander in Hero Ace, I have time to look at items and remember, "Oh, I need one of those." read more

The loveliest people. After being treated really badly by Home Depot staff, I went to this store and they were so helpful and so friendly. Will definitely go back anytime I need anything read more

I make an effort to support local businesses and can't say enough positive things about the Hero Ace Hardware, downtown Seattle location. The staff is very professional and go out of their way to assist you. I recently had a minor plumbing hiccup and the manager provided expert guidance and support, even for such a small job. (Not the same location as the face mask incident.) read more

I live in California but wanted to get my brother a Traeger grill as a wedding gift, I recently got one and love it. I called in and spoke with Ramon and he was very helpful, walking me through the order and making sure everything was correct. I wanted it to be a surprise so we had to work on a schedule of when my brother and his wife would be home, and Ramon got the delivery in the specified time window. Could not be happier with the help I received, Ramon is amazing! read more

Wee ! Great find ! A real hardware store in Downtown Seattle with friendly and helpful staff ! I could spend hours here shopping for anything I need (or not ) ! Pooch friendly is another perk ! read more

They always have what I'm looking for and if not they'll probably have it on order. Friendly. Helpful. Pretty much everything you need in a hardware store. read more

So if I have a backpack or purse, I'm a thief and can't be trusted (guess what Hero Ace - people downtown carry backpacks) but I'm supposed to trust them with my belongings while I shop? That's a quick no. Hire security or put in cameras - don't make your shrinkage issues my problem. Shop elsewhere people. read more

I ordered eight bags of black rubber mulch (difficult to find in small quantity these days) online for pick up at the store to avoid shipping costs. I was pleasantly surprised to get a call from the store offering to deliver the product to me for free. The product was delivered promptly and neatly placed on my front porch. Great team and excellent customer service. I will support this local hardware store whenever I can. read more

Pretty awesome! My fiancé and I moved from Capitol Hill to Downtown into our first home and were in the need of more blue painter's tape. Thinking we'd hit up the Bed Bath & Beyond we were pleasantly surprised to pass by this Ace Hardware instead. Never mind BBB! This store is large for a city hardware store and they've got everything you'd need! We were so glad to find painter's tape and a few other last minute items that we signed up for their rewards program. I know we'll be back! Thanks for being in the hood, guys! read more

Ace is truly a hidden gem in downtown! I went to Hero Ace today for the first time during my lunchbreak to avoid another trip to Home Depot. I was immediately greeted by an employee when I walked in, and he even walked me all the way to the section I was looking for. After I found my first item, I was also needing a specific type of nail. Although they didn't have exactly what I was looking for, another employee spent time helping me find alternatives, even offering to help create the nail that I was looking for. I have been to Home Depot three times this week, and not once have I had an employee help me. Home Depot just feels like an huge and lonely warehouse - too big and impersonal. Although Ace has a smaller selection, they provide great customer service, decent prices, and convenience! read more

This is a great neighbourhood store in Belltown. Staff are knowledgable and super friendly and helpful. Pricing is very reasonable for the location! read more

Friendly people on here every time I've come. Helpful and nice. Most times I go in there I have a question and need advice and they are always friendly and helpful. I love seeing that in a place like a hardware store as a gay guy who finds those more masculine feared places intimidating because you aren't sure who you're going to have to deal with. read more

This is a great small town hardware store with the excellent service the big box stores completely lack. I'll come here even if I spend a few extra dollars for the friendly knowledgeable service over the blank stares I get at Home Depot any day! read more

Really helpful and knowledgable staff. I came in for wall hooks to hang pictures of various sizes and weights and had no idea where to start. One of the employees who helped me spent time walking me through the options and the differences and even provided a recommendation to save me money. When he walked me up front, the employee behind the cash register was friendly and jovial. I wasn't expecting to enjoy my experience here but the employees made it really easy and quick to find what I was looking for. (This is after a frustrating experience at Home Depot where I had to wait for 20 minutes before and the employee helping me had no idea what he was talking about). read more

I'm the Visual Manager for a department store in the area, and their service is impeccable. I've never had an issue with ordering paint ahead of time. Even when I needed paint within 10 minutes they were able to satisfy my order. Whether you're a home client, business owner, or work in the area; I highly recommend going to this store. read more

The employees here are very helpful and very pet friendly. My dog was even offered a treat as I was rung up. I will definitely be stopping in from time to time for all my office's hardware supply needs! Great job people! read more

The bad: I went to Hero a day after I moved to town to get a copy of my house key made and it didn't work... wahh! I went in a few days later to ask for a re-cut and was hassled by the dude who works there. I was really disappointed when the guy who originally cut the key -- who acknowledged that he helped us out -- did not say sorry, say he would redo it, or offer any kind of customer service. He simply said "Oh, it doesn't work?" and walked away. Bleh. The good: This is a super clean store (perhaps it's new?) with, what I imagine to be, a great variety of junk. I'll never come back... poor customer service puts a bad taste in my mouth. read more

I think they know me by name with how much I have been here in the last couple of weeks. They have had everything I needed with moving to an apartment for the first time. From nails and screws to stains and drills. The staff is very friendly, and there is always someone to help you find what you are looking for. read more

They are always accommodating and eager to help!!!! Carpet cleaner rental is a great deal. They have all the basics otherwise. Love all the guys working here! read more

As a person who takes pride in good customer service, I appreciate and salute that guy GEOFF He super helped me out by jumping straight in to action after i told him im on a short ttime frame and have to fix the issue asap I had to run back to the store 2 times cause my error and after the second Trip i was set and he gave me a nice bit of plumbing tips He saved my day , the smallest things mean alot . thanks again geoff He needs a raise! read more

I've patronized this store on occasion ever since moving to Seattle 4 years ago - but never again. This afternoon, I stopped in just to get some things to touch up wall anchor holes... I'm very comfortable with household upkeep like that - but always want to be sure I'm choosing the best tools for the job. So I asked one of the employees for help ... and somehow ended up back in the 1950's... The neanderthal who 'helped' me wasn't very knowledgeable - which wouldn't bother me in the least ... particularly as he confirmed his recommendations with another staffer. But then, when checking me out - he said 'you're going to do this all yourself, huh? Wow. Well, I guess you can brag to your girlfriends and use big words, like 'putty'.' No, I'm not shocked that such idiots still exist in the world - only that they can keep a job in 'customer service'. I left without a word because I was the only woman - and the only customer, as far as I could see, in the shop ... and this is a better place for my reply in any case. read more

Wow, the staff here are consistently helpful, and it's great to have a spot to grab some odds and ends on the way home from work.

This is the most useless hardware store ever. I have been trying to like it for over a year as the location is perfect for downtown residents. But each time I go there I'm comforted by staff that do not know what products they offer or what they are used for AND with an inventory that is completely inadequate. Just walked there looking for 4 simple items for home and garden and only came away with only 1. I guess I have to suck it up and rent a zipcar and go down to HomeDepot by the stadiums. At least their staff know something about their products and they offer a huge selection. read more

Went here a few times and always found whatvit was looking for and more. Its not so easy to find things that are random but it never is. Service was good and prices are fair. Became a member for some additional savings and that was nice. read more