I brought my Lexus in for her required mileage maintenance for the first time at this location. I…read moreimmediately liked my service advisor and was checked in easily. I decided to wait for my vehicle and was disappointed that I was not given an estimate of when the car would be ready. I've had other makes of cars, and those dealers always provided that. When my vehicle was ready, my advisor came to me and let me know that nothing was found, and provided the extra information I had requested at check in. I received a text that allowed me to sign my invoice, but I was also sent to the counter, where an invoice was presented, so I had that option too. Lexus has a coffee shop for customers, and here's where this review loses stars. The employee working was cold and unfriendly. She wouldn't smile. She wouldn't engage with anyone. When no customer was at the counter, she stood around, looking unhappy. When I got in line for a second time to get a refill she made me feel like I was bothering her. This is not the Lexus service I expected. On top of that, while I was in line that second time, an employee came in through the back of the café area and asked about getting food, asking about the last muffin in the case. She said he could have it and take it. So, he did. There were four of us in line. What if one of the customers in line wanted it? Overall, this is not Lexus level service.

It's been a couple of years since my last review. It seems as though some things have changed such…read moreas the Penske acquisition, and the fact that coincidentally there's lots of one star reviews in the last year or two. The complaints stem from both the sales and service aspects. You may wish to scroll through all the one star reviews so as to avoid any possible pitfalls yourself. As for me, I've not had any problems and I usually have a list of things I would like addressed upon arrival as far as maintenance goes. One thing I noticed that's new is that when you check in it's likely you'll get a call from the sales department asking if you wish to have your car appraised to sell to them (I did). To be honest, I wouldn't buy a new Lexus today with all those small four-cylinder turbo engines and the new spyware cameras that watch you driving. I love my 2010 ES 350 and I wish they still made them like this. I'd definitely buy another one. My visit consisted of a 30 point inspection, drain and fill transmission service and serpentine belt inspection. I did ask to see a sample of the tranny fluid to see how dark it was since the car comes with no dipstick, but they forgot my request. They did run into a problem with the drain plug being stripped from the previous tranny shop so they had to get one from the Toyota location which added an extra hour and a half to my wait. Altogether the inspection and trans service set me back $532. It would've been nice if the inspection included a diagnostic scan to check for any codes. Overall, everything went well, and Harold my advisor was very attentive. You'll pay a little more here than the average shop, but at least you get the right parts and fluids. I'll be back when I need something else fixed.

Why lie when your selling a used car with problems. The problems will get found out making your…read morebusiness look bad. The efforts to coverup the issues now seem so shady. SHAME ON YOU!!!! Bad business!!

We had such an amazing experience buying a new car here today. K.W. providing amazing, professional…read moreand kind customer service. He made everything easy and quick and the crew made sure our vehicle was in tip-top shape. I would buy my vehicle here everytime. Thanks K.W.

Super smooth transaction on the Jeep we wanted. Travis made the whole thing pain free! They have…read moresuper clean cars for sale, if you need a ride these are your guys!

I just bought a Ford f150 X 4 off road. And this guy's were AMAZING MEMO AND RICHIE will help you…read morelike nobody else. Super honest and friendly. They will look for the best finance and best interest for you. It is So Incredible to find people like them. Acabo de comprar una camioneta Ford F 150 F X 4 off road. Buscaron hasta encontrar la mejor compañía financiera y pelearon para bajar el interés lo mas que pudieron. No tienes licencia, no tienes seguro social Ellos te ayudan. Es increíble encontrar personas como ellos. Pregunta por Memo. Y por cierti Nova insurance te puede ayudar con el seguro de tu carro. Lo recomiendo 100%

David, Rod and Jose made a very last minute car buying decision very easy…read more Went for three test drives on the vehicle that we picked out. We worked with them in regards to extremely minor concerns that we had and they were right on it. If I lived in town I would certainly use this dealership

Got a nice truck but to bad they didn't do what they said they would do. Oh and please make sure…read moreall things work before you buy cause they won't fix it after no matter how soon you tell them. No place to mount a license plant on front he said he would order one for us he didn't. Sad that we buy cars all the time we'll be looking elsewhere. And removing sticker off back not going tadvertising for free.

Warning - Lemons Sold Here!…read more This is a repost. Somehow my post was taken down. This is what happend to me at this dealer. I purchased a car from this dealership for my son, who was heading off to college. The Cars4uTX sticker is still on the back of what is now a broken car. At the time, it seemed like a great deal--low mileage (61,000), no accidents, everything looked clean. But after just 6,000 easy highway miles, the transmission completely failed. In my opinion, the chances that the dealer didn't know the car was on the verge of a major failure are XZERO. Just Google "Nissan transmission problems" or ask any AI platform for an overview. AI Summary on Nissan CVT Transmission: Nissan's CVT (Continuously Variable Transmission) has a well-documented history of issues: premature failure, overheating, whining or shuddering noises, and more. These problems often result in delayed acceleration, power loss, or total failure--sometimes even leading to accidents. Selling the car as-is is an option, but I'd be lucky to get a few thousand dollars for it. Fixing it and then selling it is another possibility--but honestly, unlike a dealer like Cars4UTX, I'd feel guilty passing a car with known transmission issues on to another person or family just looking for reliable transportation. All I can say is this: buyer beware with this dealership. Ask every question. Do your research. Don't expect the dealer to be upfront--they just want to move inventory. This has been a very expensive lesson for us. There are plenty of other dealerships out there. Choose wisely.

WARNING Lemons Sold Here, Undisclosed Safety and Emissions…read moreDefects, Dealer Misconduct, Emissions Tampering, Contract Pressure, & No Accountability We were referred to Cars 4 UTX/Alex & Sons for cheap used cars, but warned "be careful--they sell lemons." Our 2014 Mazda CX-5 seemed fine on the outside but hid serious issues. Dealer's own shop "passed" it for emissions, but an independent inspection found an illegal O2 sensor spacer (emissions tampering) and nearly $7,000 in needed repairs. Contracts were only in English--my girlfriend (limited English, first-time buyer) was pressured to sign alone. She put $2,000 down, and is now stuck paying $430/month for 5 years ($26,000 total) for a car that is not legal to drive. Dealer refused to provide inspection or repair records, removed the car from their website after our complaints, and never addressed any issues. We filed a DMV complaint; the dealer got to see/respond to everything, offered a vague "unwind" (buyback) but never put anything in writing. Once faced with real repair costs, he stopped communicating and tried to go through the lienholder instead. Bottom line: This place has a pattern of selling unsafe, misrepresented cars, ghosting buyers, and using procedural games to avoid responsibility. Documentation available to any agency or buyer. ADDITIONAL UPDATE: Title: Emissions Tampering, Odometer Issues, and Deceptive Inspections - Avoid Alex & Sons Affordable Review: Alex & Sons Affordable Auto Sales performed the emissions inspection for a used car we purchased from a dealer on the same lot. After purchase, we discovered a 12-mile odometer gap between their emissions test and the sale, raising serious suspicion of odometer manipulation and OBD2 resets. An independent shop found an illegal O2 sensor spacer (emissions tampering), multiple pre-existing safety and emissions defects, and over $7,000 in immediate repairs--none of which were disclosed by Alex & Sons. The follow-up emissions test failed within two weeks, proving the car should never have passed their inspection or been sold as roadworthy. Their inspection allowed a dangerous, tampered vehicle to be sold to a first-time, limited-English buyer who was pressured to sign contracts alone and with no advocate. Alex & Sons has not addressed these failures or provided documentation when requested. Other buyers report similar patterns: failed inspections, odometer gaps, review removal, and major financial harm. Avoid this shop at all costs and insist on a true independent inspection before buying from any dealer that uses their services. Documentation available to regulators on request.

Mike & his team have treated me very well over the years. They've been my go to for vehicle…read moremaintenance & repairs. Honest communication & reliable service. Overall a great experience. Check em out!

We've bought three Hondas and sold one. Good experience all round. Some of these negative reviews…read moremake me very nervous, but so far, I've had no problems.

We decided to sell our Honda Accord Hybrid and needed George and Stephen to come to our house. They…read morewere very friendly and thorough. Stephen took time to inspect the car. We knew it wasn't in perfect shape but he pointed the issues out without making us feel bad about it. George was so nice and patient with us. We don't have a lot of experience with selling cars to dealerships and he took the time to make sure we understood everything. Just nice guys in general. We still prefer Hondas but we also prefer buying used cars. We plan to keep george in mind for our next used Honda.

The car looked clean and pretty on the lot... unfortunately, looks don't fix brakes or…read moretransmissions. One week later, brake problems. Not long after, transmission problems. TxDMV complaint filed, and I'm pursuing small claims. Lesson learned: don't fall for the shine. Check EVERYTHING before you buy.

Last week I bought two vehicles, and my only regret is that I bought one of them before finding…read moreTexas Auto Ranch. I called and left a message Monday morning and received a call back from the owner, John Phillips. I pass by his lot every day coming and going and noticed that he always seemed to have lots of nice looking stock on hand. I was in the market for a late model Infiniti and noticed that he had several on hand. When John called me back, I delivered my typical "This ain't my first rodeo speech," so as to let him know that I was not going to be a push over. John was very humble and friendly, it was immediately apparent to me that working with him was going to be fun and easy. After speaking on the phone a few times, curiosity finally got the better of me and I stopped by after work. John is a man's man who loves to talk about fishing and his kids, and we got along famously. He presented me with several options, and earned my trust by revealing several aspects of the deal that are normally kept from customers. It was an educational experience, even for someone like me whose bought several cars and has friends who have their dealers license. The car had some minor imperfections, but John made some calls and got me taken care of. As it turns out, this is not his first rodeo either and he is incredibly well connected, and apparently incredibly influential with his business contacts as he was able to get me some nice freebies and discounts. Having purchased 10 cars since moving to Austin, most of them at Austin Infiniti, I had a good basis for comparison for rating a car buying experience. John and Texas Auto Ranch are far and away the best I've ever encountered, and because of integrity, his personality, and his willingness to go above and beyond, he's earned a customer for life. Here are some pointers: 1. Call him first to find out if he has what you want, or visit his website. 2. He may be able to find what you want if he doesn't already have it. 3. Be nice and you'll be amazed at the level of service you receive. 4. Give John a shot at your financing even if you already have your own lined up. He could have saved me some money, as it turns out. 5. Compare his prices to anyone in town; you'll be amazed. 6. Tell him that you contacted him because of his YELP page, so he'll believe me when I tell him it will actually increase his sales.

Best car dealership ever, hands down! We had a great experience at Texas Auto Ranch in Hutto! They…read moreare not your typical, fancy car dealership, with the sales team vultures stalking and swirling around you. The owner, John Phillips, is an honest man, just trying to make a living. I found the car online and had to drive from Galveston to Hutto to go get it. John held the car for me for 2-3 days until I could get out there; even though, he had other offers on it. When we got there, he handed me the keys, and allowed us to test drive the car by ourselves, trusting us to come back. Neither him, nor his friend and co-worker, Mike, bothered us while we were looking at the car, checking for damage, making sure all the buttons, lights, etc. worked; and that the car was in good condition. They were actually helpful and answered all of our questions with no pressure. They were no hassle, straight-up, and to the point. Not to mention, they gave us a great deal on the price!!! They made the car buying process quick and painless, in fact, it was a very pleasant experience. He even offered to take care of us, if any issues happened after we purchased the car. Additionally, they recommended a cute cafe for us to eat at afterwards, which was delicious and another pleasant experience. Needless to say, it was well worth the long drive to Hutto, and we will definitely be purchasing our next car from them. It is rare to find genuine, honest, good people like John and Mike. Thank you for making our car buying experience as painless and pleasant as possible! We greatly appreciate it and wish there were more people like you!