Haven't bought a new car since 2019, and loved my current car. But it was time, big ups to VWs…read moremarketing during December, as their ads got me thinking about getting a new car. I'm a SUV guy, I like the look of the Tiguan and it was by far the best deal out there for a new car. After deciding that's what I wanted, I did my online search for the right dealership, and Hewlett blew their competition away imo - review wise, and inventory wise. Made the trip to Georgetown and was instantly greeted by Mark Bruce. I've done years of sales and customer service, so I know what to look for and what I want from a sales person. Mark was exactly it, not robotic, listening to my needs, not being salesy or reading a script. He showed me the cars that fit all my needs and I was in and out of there in 2.5 hours tops, with the perfect car for me. No games played, got me at the price point I wanted. Highly recommend this dealership, and working with Mark. Bonus - he threw in some free trunk accessories, and they tinted my windows a couple of weeks later as a service that's covered in the very affordable warranty. Thanks Mark!!!

I purchased A preowned program Vehicle from this dealership in August/September 2025. I brought the…read morevehicle in numerous times For the same issue (Entertainment screen continues to go black). Although I'm under warranty, I do not have the lifestyle that will allow me to keep bringing it back to the shop Month after Month and being without a car. The service department says they are not finding an issue and that my cell phone Must be the issue. Absolutely ridiculous when I provided a video showing what's happening. Also, if you google this vehicle that I own There is a known issue that continues to be a problem from the manufacturer. Instead of doing the honorable thing in either fixing the vehicle by Replacing the panel, they want to blame my cell phone for being the problem. Face with the frustration of having to deal with this over and over again, I went to trade the vehicle For the newer version of my current vehicle. The sales manager said he would call me and see what we can work out. It has been two days without a phone And a resolution. In the meantime, the vehicle is still having problems. I really wish I would've purchased the vehicle from somebody else. Had I known this was how they take care of their customers, I would've never purchased a vehicle from them. Buyer beware everything that looks good is not golden. Try another dealership.

Not only was Johnathan an amazing sales manager, he was super helpful in solving a major problem…read more Cai was the man who got it all done. Working with him was a breeze. Hewlett Volkswagen went out of their way to make me happy, so happy we got two new cars!!

Terrible customer service and long waits for oil change. Spent 4 hours waiting when I was told…read moreno more than 1-2 hours. My service advisor was Cedric who is awesome. But Don Hewlett dealership has failed in regards to their service dept. Do better yall

Great experience buying our new 2026 Passport. Ulises Ortega was phenomenal. Drove from Conroe to…read moreRound Rock because of the deal, the reviews of the dealership and the exceptional communication with Ulises.

Not a great experience at all…read more Back in November of 2025 my husband and I bought a preowned truck from this dealer. We were already pre approved with our credit union and told the dealer we would be over after we got off work to get a purchase order and sign docs. This is where is all went down hill. A bit of info for those who don't know: some dealers work directly with certain banks or finance companies and the dealership gets compensated on those deals. Some dealers will shotgun your credit to multiple lenders at once just to find one that will approve you for financing. Most of them do not explain this to you. Anyway turns out my credit union deals directly with this dealership, great news, should be a breeze, right? WRONG!!! Since we did not submit an app with the dealer to our credit union they were not getting compensated on our deal, the guys at the dealership were not happy and boy did their finance manager Evan let it show. Oh, yeah I remember you and the attitude you had, I'm calling you out. We told the dealership we just needed the purchase order, we arrived there around 6:00 PM and they took well over an hour to get us one piece of paper. Wild right? During us waiting all this time they tried to sell us on their GAP which was inferior to my credit unions GAP so we turned it down. We live approximately 10 minutes from the dealership and didn't get home with the truck until close to 9:00 even though we got there around 6:00 expecting to sign documents then. Seriously what an epic of time wasted, and the attitude we got because we didn't want the dealer to pull our credit again you would think that we were going out of our way to disrespect these guys. Imagine that, we're doing business with you and we're met with attitude. Come to find out later on this truck had issues that were undisclosed on the carfax that we ended up having to pay out of pocket for, obviously we didn't have Round Rock Honda look at it, you boys have permanently lost our business. It's been over six months since we did this but I still vividly remember this terrible experience. Y'all made a simple process of signing docs agonizing and overly drawn out. Every bit of disrespect in this review is 100% earned.

Bought a Tesla Model 3 2018 from them, shortly after a PCS error occurred restricting A/C charging…read more I contacted the service shop and they were able to help make amends to this issue, big thanks to Logan (Service Shop) and the owner for making this happen. Seamless experience from test-drive to purchase. No sneaky fees. Will buy again!

Let me start by putting my bias out front: I hate the dealership experience. I hate the upselling…read morewhen you get in front of the finance manager and the strategic//infuriating waiting they make you do when they have "ask their manager" anything. I hate this so much that I've bought my last two cars from Carvana simply because I wouldn't have to speak to anyone. I find the stereotypical car-buying experience (new and, especially, used) to be unnecessarily stressful and taxing. Today, this has changed. When I found a slightly better deal locally than I did on Carvana, I took the plunge. From the beginning, Angela was super helpful and responsive. She didn't insist on talking on the phone and was happy to text details, which is infinitely more manageable during the workweek. When it came time to make the trek to Austin e Autos, Angela let me know that she would be off that day and handed off the deal to Isaac. Isaac is the best. Isaac put us through the paces of letting us test drive, then talking numbers. At no point did the numbers they advertised ever change. I came in with pre-approval through USAA, and they did not push me toward in-house financing. This has never happened to me before. They usually push that really hard. Once the numbers were agreed upon, we were handed over to Stephanie for the paper signing. This was equally painless, and there was no push to buy extended warranties, wheel insurance, GAP, etc, etc, etc. The numbers we discussed with Isaac were the exact numbers we signed off on with Stephanie. Incredibly painless, transparent, and honest process. My wife loves her car, and I am very impressed by the buying experience. If you're in the market for a used EV, look here first. All the stars. Thank you, Isaac, Angela, and Stephanie!

They always do a great job although they are a bit more expensive. I do recommend them if you have…read morea new car that you're maintaining I've since moved to a local auto tech who maintains my car locally, but I do recommend Round Rock Toyota Service and Parts.

****BUYER BEWARE!! TERRIBLE SERVICE AND ETHICS**** Round Rock Toyota & specifically their finance…read moreteam are a bunch of dishonest scammers!! Once they get the sale on you, that's a done deal and they don't care about you at all after that. Very frustrating experience with Round Rock Toyota after purchase. We canceled a maintenance package on our 2026 Tundra and were told the refund would be processed to our lender within 60 days. That deadline has passed with no refund and no update. We have reached out multiple times to Ashton in finance, Elmer in sales, and even Mark the general manager--none have responded. Our lender confirmed they have received nothing from the dealership. Yet, the general manager, Mark seems to have plenty of a time replying to reviews here on Google if he thinks they can get the dealership a sale. At this point, it appears the issue is being ignored rather than resolved. We are now escalating through formal channels. Buyers should be cautious do not sign any of their contracts unless additional packages have been removed accordingly. ***AVOID ROUND ROCK TOYOTA***

absolutely terrible dealership to go to. Bought a 2020 Ram 1500, when I test drove it everything…read moreseemed to be alright. went through with the purchase. Then found out the fuel pump was bad when it wouldn't allow gas to enter the gas tank. Dropped a grand into tha, when the mechanic changed my oil during the repair, turns out the lifter is broken too, so it was making a heavy ticking sound when the mechanic got it back to me. We are at 6 months of owning the vehicle and it had completely died on us. So what this dealership does is take majority junkers and cover the problems and hand them off. i Side this 6 months we have dropped a little over 5k out of pocket on this vehicle. we paid 25k for it. By the time the truck is paid off at this rate, this vehicle will have been purchased for as much as a brand new truck. Please don't go here. Way to big of a gamble.

I wrote another Payment check to this outfit and the taste in my mouth has not improved. While I…read moream embarrassed by allowing this business to take advantage of me It is important to let other consumers know that this kind of business still exist. The major car dealerships will not take the chance of doing dishonest business but apparently the independent dealerships do not hold themselves to the same standards. They have no sanctioning body like the NADA so their lack of scruples do not have any oversight. The one thing Daisy did well was CYA. They mistake that for integrity.

Fantastif service, in and out! love the video review and online service validation process, really…read morespeeds things up! Great customer ser onsite!

Very, very happy with the CX5. Ask for Jamie - he's a national treasure and I'm not sure we'd have…read morewalked out the same day with the car as we'd not checked for our favorite color elsewhere. Jamie made the gray perfect somehow.... He has the patience of a saint & a great sense of humor to boot. Thanks, Jamie!

David, Rod and Jose made a very last minute car buying decision very easy…read more Went for three test drives on the vehicle that we picked out. We worked with them in regards to extremely minor concerns that we had and they were right on it. If I lived in town I would certainly use this dealership

Got a nice truck but to bad they didn't do what they said they would do. Oh and please make sure…read moreall things work before you buy cause they won't fix it after no matter how soon you tell them. No place to mount a license plant on front he said he would order one for us he didn't. Sad that we buy cars all the time we'll be looking elsewhere. And removing sticker off back not going tadvertising for free.