You can check my profile, I rarely leave reviews and they're almost always positive, but the night I left this smoke shop in tears after a medical crisis deserves to be documented. I want to be very clear upfront: a theft occurred. My boyfriend stole a $40 bottle of kratom during a relapse. That was wrong, and I am not excusing it. What I am reviewing is how this situation was handled afterward. When he ran from the store, his phone fell out of his pocket. The phone was not stolen property and had nothing to do with the merchandise taken. When I came to the store shortly afterward, employees confirmed they had the phone. I explained that my boyfriend was actively trying to enter a treatment facility for substance use disorder and that all of his insurance information, including his Blue Cross Blue Shield member ID, was locked on that phone due to two-factor authentication. Without it, he could not be admitted to treatment. I offered to repay the stolen item, first double, then triple, and eventually offered $200, not to excuse the theft, but to resolve the situation and retrieve critical medical information. I was scared the longer the wait to get him directly into a facility, the more likely he was to end up out on a spree, and might never make it back. I also offered to provide his location to police after he entered treatment. Despite this, employees refused to allow even supervised access to retrieve the insurance information. I was told statements such as, "If he wants to be petty, we'll be petty," while his phone was right there in his hands. I was also spoken to at length about what a terrible person my boyfriend was, how he "didn't deserve favors from them" and "needed to be held accountable". I agreed that he didn't need favors. I agreed about the accountability and offered location. I wasn't asking for favors I was asking for his personal property that had nothing to do with the stolen kratom. They had so much to say about someone they had never met beyond this incident. I was in the store for over an hour crying and explaining the urgency. Eventually, I was told the phone was being kept "for evidence," though a police report had already been filed and the phone itself was not stolen property. I ultimately called the police because I was terrified my boyfriend could die if he could not access treatment. I was asked to wait outside in freezing weather. While I briefly stepped away to use the restroom, police arrived. When I returned, I was told the store claimed they did not have the phone, despite earlier confirming they did. The situation left me devastated, unheard, and unable to get my boyfriend into treatment during a critical relapse window. Accountability matters. But so does humanity. This situation could have been handled with professionalism and compassion while still involving law enforcement. Instead, it escalated into something unnecessarily cruel during a medical crisis. I hope this business reflects on how it handles situations involving addiction, emergencies, and vulnerable people going forward. read more

Went to Colorado Glass and Vape (which, can you think of a more unoriginal name?? So cringey..), and almost paid $40+tax for a plain little bubbler. Luckily for me, I'm in the process of replacing my ID so I got turned away despite offering to show my birth certificate, social security card, and proof of address - basically all of the docs that the DMV requires to prove one's identity.. Apparently CoLoRaDo GlAsS anD VaPe has much more stringent security protocols than the bureaucracies of our government do .. Anyways, lucky for me, Austin Smoke was a quick 3 minute drive away! When I entered, I was greeted with a smile. The glass is also much nicer AND much more affordable. I picked out a similar bubbler to the one I'd seen at Colorado glass and to my surprise it was a couple bucks cheaper. I asked the man behind the counter if I paid cash if he could knock five bucks off the total. To my surprise, he replies, "I can do much better than that", and proceeds to take 50% off the total!! Apparently all of their glass is always 50% off the ticket price.. He could have easily taken me for the sucker that I was and charged me what I had originally intended on paying, but instead he did the honorable thing and gave me the discounted price anyways! So come support this small business! I'll most certainly be back.. read more

Went to buy Juul pods. He charged me $17 which is the price on average. When I saw the box I knew something was fishy. I opened them up and sure enough they were fake. When confronted he asked how I knew they were fake. I told him I buy pods once or twice a week and boxes look the same. His response? "I sell them everyday". Then he told me these are the old ones. I told him no I've been using Juul since it came out and they never packaged them like that. Then he went in the back and got me the real Juul pods. This guys is a scam and this store is completely untrustworthy. I'll be checking my bank account over the next few weeks to make sure he doesn't try to overcharge me because I wouldn't be surprised with such a shady business if that happens. I'll update if the store tries anything else suspicious. read more

Went in to look at vape selection. I'm a graphic design student working on rebranding an existing product. I chose to do vapes and wanted to pick up a few to choose between for my project. Immediately as soon as I walked in the guy behind the counter seemed nervous, presumably because I have brown skin and was wearing a hoodie on a cold day.. and didn't want to serve me. I tried making small talk with him, explaining my project to put him at ease. I asked about several products behind the counter but he refused to answer any of my questions and also refused to allow me to see any of the products unless I promised to buy one. I said I don't even know what they are and I would like to get a better look at them but he refused and didn't even get up from his seat across the store. I don't know if he's racist but I left and will NEVER go back. read more

Probably the worst smoke shop ever. Nothing is local and the only thing they sell that people buy is nitrous. That's it. If you want anything else don't go here read more

They are never very helpful and always act like I'm wasting their time when I have a question. If you just want cheap glass, sure this place can satisfy your needs, if you need anything that requires more than just pointing at something on a shelf you're going to have a bad time. There are way better places in the area. read more

I went there specifically because they had a yelp deal - $50 for $75. I spent $50 and they would not honor it. I was there for over an hour - the owner did not want to honor it and gave me a run around. End result - I wanted a new box mod and I don't have one, and I spent $50 that can only be used at Austin Smoke & Gift Shop and I can't use it there. Talk about a really bad experience! Never again, this place does not want to make money or sell products. read more

Good variety of products and the owner was very helpful both times I have gone in. My friend had a couple of questions, which he answered.

Good variety of products. The man working there (owner?) was helpful and answered all my questions.

Looks like they still have the same owners. They sent me this lovely message today :) read more

Austin Smoke & Gift Shop - Tobacco Shops Near Me - Austin, Texas

This place is great! Such kind service and great prices!!! I buy all my sheesha here and visit at least once a week to get something. Better than Gas Pipe. I love this place!!! read more

Called to ask a question. Didn't understand something they said, so I asked "sorry, what?" And then they hung up on me. I won't be going here. read more

This place is exactly what I've been looking for the last 10 years of living in Austin. The owner (and clerk) has the most straight forward business-like demeanor and is very knowledgeable about his glassware and e-cig products. He will work with you on the price for almost anything and his selection is magnanimous! He carries brand name glass for cheaper than anywhere I have seen and has an off-brand substitute of equal quality for most pieces. I'm a huge advocate of local small business owners and this is a great ma & pa establishment. read more

Dude sold me a faulty vaporizer I had to go back three times before he got mad and finally gave me a refund. I was going to try to buy a different product from him until he said and I quote "you get out and never come back!" Wtf? That's just bad business read more