Came here for replacement glass for my tank, the gentleman working there was so kind and helpful…read more He even took the time to replace the glass for me and recommended a cute little rubber band to put around the tank to keep it safe great selection of juice offered too! His kindness and friendly smile is enough to make ya wanna keep coming back :) thank yall!

Eliana was terrific! All I needed was a puffco peak atomizer and within seconds, she pulled it out…read moreof a drawer! Amazing conversation, great atmosphere highly recommend coming here!

Shout out to Andrew for being super helpful and friendly!…read more I came to Austin because I was visiting out of town and I left my vape back at home. I bought a new set up, thanks to Andrew's help! He took the time to set everything up and gave me tips on things like what temperature my vape hits the best at. Because I told him I was visiting Texas, he also gave me a bunch of awesome places to check out while I was here. Thanks so much for the great service!

I had the pleasure of visiting this shop for the first time on my last trip up to Austin. I had…read moresaw some buzz on facebook and I was very curious. It was my first time at ACL and well I wanted to be cool. I had heard about these e-cigs/vapors. It reminded me very much of a hookah, but portable. I love all the different flavors so I was very intrigued. My hotel was just down the street from this particular shop and they were going to have their soft opening Saturday morning. I figured I'd check it out and see what they had to offer. If I saw something I liked I'd have myself some fun at ACL!!! I stepped in a little before they were officially ready to open, but the owners/employees were nice enough to let me in and preview the joint. I ended up trying out a wide variety of flavors at their tasting station. They have tips so you can take it off and try as many flavors as you like before purchasing. I fell in love with the Space Jam - Astro. So I decided to go ahead and purchase one of their basic intro packages. They were having all kinds of specials the first day so I ended up getting another flavor too. The build out is very sleek. I could see myself just chilling in the back and studying while puffing on some Vapor.

I've been here many times over the past few years. The owner, Gali (sp?), is genuinely one of the…read morenicest men you'll ever meet. He's got such a huge selection he can barely fit it all in the shop. Cheaper than most other stores I've been to recently.

This place has the friendliest staff. Great pricing and know the products well. They did not have…read moremy favorite vape juice once and recommended a great substitute until they were restocked. Very wide selection and have saved me more than once when I have broken my tank glass.

Did not get any help. The employee was sleeping in the back-visibly sleeping. Said hello and no…read moreresponse and did not wake up

Ghali was so helpful! He helped me pick out a new vape brand called Core that hits so smoothly!…read more I also got my friend a graduation present, spearmint Escobar which she loved! They also have Cool mint Escobar and an array of Deltas. Really cool shop! Can't wait for the new Arabian hookahs to come in!! Thanks Ghali for being helpful and friendly. Your kindness goes a long way

Rift and Abby/Becca provided the most chill hospitality! Go…read moresee these guys if ya wanna get high and fight gravity. They were helpful in figuring out exactly what I needed. Exactly how you would hope a costumer would be treated! Thanks for your help, time, and smokes. Now it's time to light up and toke.

Nice looking place. First time customer. Employee wants to make a quick sale and is not…read moreknowledgeable about the products being sold. I inquired about hookah coals and was offered what was told to me was all they carried. Drove back 5 minutes later after finding out they weren't quick lighting coals. After walking back in I noticed they had quick lighting coals next to the ones she offered me. She didn't know what they were nor was willing to read the box and just said she doesn't know what they are. No exchange/return and $5 credit card minimum, which is fine, but when it's due to the discretion of the employee that's unfair to the customer. **Update: below response from Owner is untrue. Package was unopened and unused since I was still in the parking lot.

Susie is the best !! Best customer service ever, new…read morefavorite smoke shop !!! Will definitely be returning

I've lived or worked in almost every area of Austin, so I know where all the good vape shops are…read more When I moved to East Riverside, I knew I'd find the best. After stopping by a few others, I finally came to this one. They have a great selection of 3rd party juices and hardware, computerized inventory on an iPad that helps you search by flavor, knowledgeable, friendly staff, and even great deals on kratom! Very modern, clean facility, not like a lot of these bodega-looking vape stores. This is my new neighborhood vape shop for East Riverside. When I'm in other neighborhoods, I might stop in at other places, but this place being right down the street from me is going to save me a lot of time.

***The Downhill Slide of a Former Legacy Customer*** I have…read morebeen coming to this shop for nearly 7 years, back when it was a cool, knowledgeable, vape-only store with an unprecedented juice selection. Sadly, under constant management changes, this place has completely lost its identity and its respect for loyal customers. **The Good Old Days:** Years ago, the original team was incredible. I remember the guy with the gauges in his ears who knew my face and my roommate's face the second we walked in. It felt like a community, and they actually knew their products. My roommate and I on any given day would dump sometimes hundreds of dollars into the store. **The Decline:** Then came the pivot to CBD and Kratom, the gutting of the vape juice selection, and the arrival of completely clueless staff. A while back, I went in with a technical question about my mod. The new staff was so untrained they literally told me to go to *Vape City on Guad* because they couldn't help me. Imagine a business sending its own customers to the competition! **The Breaking Point:** To top it off, they recently upgraded their account system and completely wiped out the old database. That means years of accumulated loyalty points? Gone. But yesterday was the final straw. I had a chaotic 48 hours and ended up needing to use my legally valid temporary paper ID (the official printout you use with your expired license while waiting for the new one in the mail... if cops accept it as valid why can't the vape store?!?). The new clerk refused to sell to me because she "didn't recognize me" and couldn't find my phone number in their wiped system. Here is the kicker: **The police accepted my ID as 100% valid two nights ago, but this vape shop wouldn't.** I explained the law to her, but she refused to budge or show any critical thinking. Has no one working here ever renewed a Texas license online before? Unless the ownership sees this, reaches out with an apology, and promises to actually train their staff to be less ill-witted, I will never spend another dime here. Go to Vape City instead--even their own employees recommended it.

Absolutely love this place. Kian was very friendly and helpful. They have a lot cool stuff.read more

Owner is terrible , would not recommend anyone shop here. DREAM PLANET is at Ceaser Chavez and San…read moreMarcos a couple blocks away and has better glass, better products, and an owner isn't a shit person. Paid 2x as much for a battery there and it was honestly entirely worth it to support a business that doesn't Fk over their customers Bought a $30 battery, got home and it didn't work. Came immediately back, within an hour, and explained the issue to the guy I had just bought it from. They called the owner who apparently told him to tell me I was just shit out of luck. On a defective product I had just bought an hour earlier. And to be clear I wasn't asking for money back, just a replacement that wasn't broken, and that was apparently too much to ask.. She's not on the hook, I guarantee you they have a return policy with the manufacturers, she just didn't want to be bothered. Guys in the shop were really nice and apologetic, unfortunately they appear to work for someone who doesn't care about her customers and is totally fine with selling customers defective products and keeping their money. Extremely disappointing, terrible business. There are dozens of smoke shops in the city, don't waste your money here.