I was put in touch with Linda from Image Blinds after my old blinds service company said they no…read morelonger had the staff to repair the blinds they had installed(!) I contacted two other companies who were unwilling to come downtown to service high quality Hunter Douglas blinds. So, when I was referred to Image Blinds, I was willing to pay their $275 service charge to come to a high-rise condo building downtown as well as their cost to repair my blinds. In other words, Image Blinds does not apply their service charge toward the repair. Total Cost: $740 - $465 for the repair plus the $275 service charge. The repair was replacing to a cord on one Hunter Douglas Pirouette blind in a bedroom and getting the living room blinds sliding again (something had broken on the top rail and they were not moving). Linda the owner and Raymond, her technician, were consistently professional, punctual, professional and competent to do the job. I had a bit of sticker shock on the costs but that was because not long ago, the cost used to be half that. Inflation perhaps. And given that Image Blinds was the only company I could find to repair my blinds, I guess that's what it costs these days.

throughout the years raymond and linda have been fantastic. i have never had any major problems…read morewith the hunter douglas blinds, but ray has helped me countless times with even the tiniest details, such as changing a battery or having hunter douglas send me small connectors at no cost. they are so quick to respond, are extremely knowledgable , and very sweet. nancy garrett

Our new shades are exactly what we needed to transform our new home. I love the flexibility of…read morehaving black out, light filtering and sheer depending on the room. Damian and Ashton were professional, friendly and took care with our new home. They also spent time explaining how everything worked and setting up our hub. I highly recommend!!

These guys were terrific. Not cheap but wow, do they do a great job -- all the way around. And…read moreRoberto and Bryan were particularly strong, professional, respectful, we are so thrilled with the quality.

The food, the staff. All wonderful! Ambiance, gluten free…read moreoptions It has become a favorite. We'd drive in from Drip

I can't say all nuff wonderful things about this place as I walked in I realize they were eager to…read moreassist me. The personal care and all was impressive ....I really truly enjoyed the beauty around this place Embellish is something to admire I could have sat there and watched all the interesting gifts throughout the store I was so amazed the personality of the women working here was very gracious and helpful this is a group I will use when I get my home's built. I understand that you have to make an appointment if you want to be assisted in a professional manner also the beauty surrounding this store is truly talented people. I will definitely be sure to come and speak with one of their interior decorators to assist me in my new homes. Happy yelping folks you must try this place in this little mall, enjoy!

Excellent customer service, beautiful showroom ... drapery, upholstery & interiors…read more They honor their commitments. Thank you!

Wow! I had the best experience with Spruce! I brought in a beloved barstool that had seen better…read moredays, and they made it look like new! Actually, it looked better than you, with a better cushion - and they turned it around in just a couple of weeks, which is impressive.

I cannot say enough good things about Kelli, John and Reece! They jumped into action and knew…read moreexactly what to do with my "dire" situation of not having a remote for our shades the entirety of living in our home. They made a birthday surprise come true for my husband who waited 4 long years for these shades to work. We sought many an electrician and another shade company to no avail. John and Reece were professional, courteous, and speedy!! Excellent value and would hire them again in a heartbeat. Don't wait!

I have been going to Jeannette now for about a year and I have to say that she knows how to cut…read morehair! I consider her an amazing artist in her craft!

We're very pleased with the quartzite Toluca fabricated for us--from selection to installation…read more With a small project (bathrooms), we were choosing remnants, and Paulina was endlessly informative and patient with multiple visits till we found ones we loved. In installation, Pablo went above and beyond in making our sink fit in the master bathroom--we had bought what we thought was the right dimensions, but when he pulled out the old one it was flat in back, instead of oval all around. He said he could try to cut it but it might break. We were fine with that risk--and he did a great job. Impressive.

My wife and I had new quartz slabs installed for our kitchen countertops, kitchen backsplash, and…read morebathroom countertop & backsplash. All of the quartz was fabricated and installed by Toluca. This was our first time working on such a project, and it was not cheap. Communicating with Nancy was great from the beginning to the end. She helped answer all of the questions and concerns that came up over a 6 week period while we shopped several suppliers, fabricators, and installers in North Austin. Toluca's quotes were the most competitive by far, and when we thought we had finally chosen our quartz material, Nancy suggested an alternative that was of similar quality and design but more affordable. It was an excellent suggestion, and we went with it. Installation took 2 days and was a very labor-intensive, DUSTY process. Fortunately we weren't living in our home during the installation. Unfortunately, there were a couple major mistakes made. We felt disappointed and immediately communicated the problems to Nancy the next day (Friday before Memorial Day). Nancy assured us that she would share our concerns during a large meeting that same day and that Toluca would resolve the issues. Well, Toluca came out on the following Monday, Memorial Day, to make things right. The final result turned out exactly as we had planned, and we are very pleased with the results. I will note that their installation team could have been more professional by cleaning up after themselves instead of leaving trash and tools behind, and this was also mentioned to Toluca. However, I have to give Toluca credit for standing up to their mistakes and following through to make sure we felt completely satisfied. They certainly did that in several ways, and we appreciate them. I want to give Honorato a shout out because he was enjoyable to interact with, and he helped build my confidence in Toluca. He came out twice for the initial and final measurements before the install, and he came out a third time on Memorial Day to fix the major concerns and a fourth time to fine tune a hole cut that we needed to enlarge. We would consider Toluca again for the future, and we recommend researching them for your countertop project.

Lico did a fantastic job building and installing custom screens for my new screened-in-porch. He…read moredelivered excellent customer service, arrived on time, and worked quickly. I am a Lico fan, and a delighted customer of Austin Custom Screens!

We purchased a custom screen door from them. There was a glitch in the length of the door and the…read moreopening so he told me he'd trouble shoot it and get back to us on a resolution. However I paid and he installed what he could at that point. I reached out a few days later and asked when he would be back to finish the install. Has yet to come back.

First time visiting this store!! It was very amazing to see how they decorated the room setting…read morespaces at each sections of the building, which is very smart as the customers can imagine how the room should look like with those furnitures! My wife and I definitely enjoyed looking around as well as receiving inspirations! If you are looking for furnitures with nice quality, come visit! Cheers

***UPDATE*** I received a call from either the manager or…read morethe owner saying that they apologized for what happened. They explained that they were given wrong measurements for the elevator (not true) and that their delivery team never said anything about it not fitting in the hallways. (also not true) It was a combative insincere apology. I never hinted it was a "scam" but much more likely their incompetence that cost us $400. He then went on to say that I was at fault for spending the $400 and that I could have just returned the sectional. Why would I return something that we really liked and wanted and that ACTUALLY FIT? Yes it's about the $400 that we never needed to spend that we did because we we're lied to by one of the representatives of your company. It's the principal. The insincere apology was insulting. ****ORIGINAL MESSAGE**** We used John-William Interiors about 2 years ago to purchase a Bracci Living Sectional that we fell in love with at the store for our new condo at the Spring Condominium in downtown Austin. The delivery of our sectional took about a month or so, which we were totally fine with as we understood that furniture takes time for shipping and delivery especially with higher end products. When it came time for delivery, the delivery guys were very quick to tell us that a portion of the sectional wouldn't make it through the hallway and they even pulled out their measuring tape to try and prove it. As we aren't movers, we took their word for it and only half of the sectional was delivered. We ended up having to hire a Specialty Delivery company which we paid over $400 to have them lift it with a pully system over a wall from the pool deck/parking garage on the level below to avoid using the hallways. We finally had our full sectional and we're ecstatic at how amazing it was. Comfortable, fine Italian leather, fit the space perfectly, what more could we ask for. Here is where the problem was; Fast forward to last week. We were now moving out of the building as we sold our condo. We hired a great local moving company who had 2 guys, I'd say they were in their early 20's. They took the sectional, right through the hallways, the same ones that John-William Interiors said they couldn't deliver it through, and right into the elevator and right through the lobby hallway and right into their truck. No problem whatsoever. I mean, it literally took them less than 5 minutes to get it out of our unit, through the hallways, into the elevator, through the lobby hallway and right into the truck. We were not only lied to by John-William Interiors, we were out $400 for no reason at all. They never made the attempt to fully deliver the sectional, I asked them to try and they said it wouldn't fit so they weren't going to try and they even made me go to the warehouse to pick it up since they said they couldn't leave it with me. We paid well over $7,000 for this sectional with delivery and they didn't credit us a thing. They lied to us and made us pay another company knowing exactly what we were paying the Specialty company to do by hauling it over a wall from a level below our patio. What a disgusting, unethical company to do something like this. Maybe they ordered a sectional larger than we wanted? Maybe they ordered the wrong sectional and were too worried to be honest with us? Who knows? But to have your IN-HOUSE DELIVERY TEAM tell us it wouldn't fit and then knowingly let us hire a specialty mover to deliver it over a wall and have us WASTE $400 for no reason, is inexcusable. Stay as far away from these unethical people. How horrible of a business owner do you have to be to allow for this to go on. Looking back at it, it was pretty obvious that they knew it would fit since when I went back to return their moving blankets, (because we are good people even though they said it was unnecessary to bring them back) the sales person we dealt with said something along the lines of "You really had to get that in there." and I commented to my wife right afterwards that he almost sounded upset when he said it. I will be posting this review everywhere I can and I promise to tell this story to everyone that I know. Again, stay very very far away from this place. They lie and cost us money for whatever reasons they had instead of doing the right thing and making the delivery. I guess they thought that we would be there long enough and move it out the same way we brought it in. 2 young men used almost no effort to get it out after you wouldn't even allow your crew to try even with us pleading for you to do so. Disgusting! P.S. - We have the movers who moved it out if anyone from John-William Interiors doesn't believe the story and they will confirm that it went out with no issues whatsoever. If you want to do the right thing, reimburse us. Otherwise, you will be known as unethical forever.