I highly recommend this location ... I had a lot of confusion on my account. I was billed on my account and was shocked because everything was unclear to me. I talked to Stephanie in the billing/customer service department and she went above and beyond to help me. She was so sweet to me. Thanks Stephanie!!! read more

This place is AWESOME !! Brittany,Jordan, and Alison are the BEST !! My wife and I used to tan back in the day and they all were so helpful with bringing us up to date on the latest and GREATEST systems that are available. OMG I could not be happier with the awesome info given. I felt darker after the first time, Oh how things have changed!Fabulous experience recommend it highly!! Mr. & Mrs. M. read more

This place is great, has excellent service and I couldn't say enough nice things about Hayley, is she isn't a manager already MAKE HER ONE!

So far so good. The tanning beds are decent and the staff is friendly. I recently signed up for the end of year special which is a great deal for unlimited tanning. I don't like the fact that I need to mail in a post card to cancel it though. Seems ridiculous if you ask me. Minus one Star for that :/ read more

Don't waste your money here!! I signed up for a plan of about $100/mo (which is outrageous but manageable at the time) and had ONE month left but I needed to cancel for medical and personal reasons. I planned on paying off what I owed, regardless of whether I was still using their beds or not, but before I know it, I'm sent to collections for $580!!! And on top of that, there are some pretty snooty girls there and I never really got that great of a tan! read more

Continue to LOVE this place especially the wonderful customer service from Jacqueline (hope I spelled it directly sweetie!). I tried there upgrade special and I'm even happier with my level 3 beds. Great place-fantastic tan-friendly staff! read more

BE WARNED! This place is a money sucker and the little girls who work there sales snakes. They tend to tell you all the great stuff and none of the truth. Read the contract carefully before signing and purchasing your package. If you are one day late in requesting a stop of your service, you will be charged two months out. Obviously, the whole 30 day cancellation is a trap to get your money. As is the alleged 3 month plan to get the low monthly rate, since the first month you pay is an "initiation" fee and does not count towards the full three months. I will NEVER go back to this place. There are much more honest salons out there that are good enough to maintain a profitable clientele without scamming their customers! read more

Very frustrated with the new owners. I went in to cancel months ago and they said they would take care of it as they had an easy cancel policy. The people working there were nice enough but they didn't get my request done. I noticed they were still talking money out of my account and I called corporate and customer service. I was told the manager would be in meetings all day and I could leave a message. I asked her to email me. It took two days. She explained that I would have to use certified mail. ABSOLUTELY Ridiculous! Who does that? They are making it almost impossible on purpose in hopes that people will not follow through. It's a horrible policy and I would recommend going elsewhere. read more

I personally find this place to be a little expensive for the little variety of tanning beds AND I secretly think one of the girls working there is stealing my lotion (she just can't stop raving and oogling it!). But it is very convenient and the beds they do have are nice and good quality. I have just been spoiled with my previous place (southern california). Most tanning places in this area are remotely similar so choose one that is closest to you. read more

I would normally give this place five stars-because the customer service is wonderful and the girls are so nice. I left a very positive tip- However it is Saturday morning, AFTER 10 in the morning and there is no one here. Doors are locked and everything. The website and the sign on the door clearly states they open at nine. I also called the voicemail and got a message that said there was no voicemail box even set up. I have a shit ton of stuff to do today and I came over here so I could get this done .extremely disappointing. If you're changing your hours why don't you let people know? I also hold a membership at the San Jose Almaden Australian tan because I split my time between the two of cities-forget coming here anymore. I'll just do it at the location.I would suggest to the owners either get somebody that could open on time or change your hours and let people know. read more

I am a frequent customer here came in to use my credit on my account and I have come in 3 times now trying to use it and they keep telling me that a manager hasn't put it on my account yet and keep telling me to come back tomorrow to and it will be fixed. Usually has good service but Am very disappointed recently. read more

I went here after the new owners took over and I really felt like I needed to leave feedback. The blonde girl at the front was really nice at first and then started trying to sell me expensive lotions. When I told her I was fine with what I had, her attitude changed and she sounded like she suddenly had better things to do than be helping me. She was so rude and I won't be going back. Sorry I'm not worth your time if you can't sell me something. read more

I love the convenience that tanners paradise offers me but the prices are a little on the high side. I've been on a monthly plan now for a few months and that seems to be the best bang for my buck. I love the standup and I never really have to wait for it! Sam has been great with her customer service and product knowledge/suggestions. I look forward to coming in when she is working so I can chat with her for a few before taking a trip to Tahiti!! read more

Great customer service! Amazing beds and great prices. I've been three times and I've seen a major difference! Best tanning salon in the east bay and trust me iv tried them all! Lol read more

I've had a very positive experience coming here. It's clean, the beds and spray tans are of high quality and the staff is very professional, friendly and knowledgable. Because of all the things listed, I bought a package; unlimited tans in any bed and spray tans. Yes please and thank you! read more

Best tanning bed I've ever been in...love the misting option! Amber is super friendly too. Great place!

This was the first time my daughter & I went to Australian Tan and had the best customer service experience! We wanted the spray tan with the Versa Spa and Maddie was so knowledgeable and friendly! We will definitely be back again! read more

The Yelp deal is not what it seems. You buy $50 worth, but the spray tan costs $35 and they won't allow the extra to carry over. So basically you get $35, not $50. The employee told me its "in the fine print." They wanted my drivers license. I got it out, but was curious as to what information they needed. The employee reached across the counter, took it out of my hand, and began imputing all of my information into their computer. I asked what info from my license they were typing in. "Everything" was her response. Once they got my info, they were nice enough and helpful with the machine. The tan turned out okay (which is why I'm giving it 2 stars instead of one). Overall, the tan was decent, but the customer service was negative. Also, keep in mind, you'll only get one tan with this deal. read more

Tanners Paradise is the Best Tanning Salon I ever been to. The prices are good. The gals there are SO friendly I enjoyed every one of them. I got the darkest and most lasting tan I've ever had and I've been tanning for many moons! EXCELLENT PLACE! Olivia S. read more

I have tanned at many of the salons in the area and this is by far the best deal. The girls are always friendly and keep a very neat/clean shop. The location is great if other errands need to be done as well. They always fit me in and have plenty of beds available. read more

I recently went in for my first time and was very satisfied with the customer service. Amber and the girl she was working with were really helpful. The membership was reasonably priced and they had a great promotion going on for upgrades. I am excited to go back! read more

I got a groupon deal for 2 spray tans and got my very first spray tan maybe a month or two ago from here. Chauncey was very helpful and friendly. She provided detailed instructions since it was my first time. She was so sweet and made my experience here very pleasant. I still have one more tan left and I am looking forward to visit again before Halloween! Thank you for the tan and for your delightful customer service, Chauncey! read more

I usually deal with excellent kind service here but today i went in to do my usual membership nd my friend came along with me . She always comes along to sit in the room with me but today she was asked to come out of the room nd sit in the waiting area for me to finish my session. I understand if this was their normal procedure but this was the first time this has happened . I wasnt very happy and the way she was asked wasnt in a very kind matter . I left very unhappy this day . read more

I give them no stars. When I signed up the girl ensured me that it was so easy to cancel my membership any time. Well you can't cancel at the salon. You have to send in a form by the 14th of the month or they will charge your card again. I sent mine on the 6th of the month and they "never received it" so they charged my card again 70 dollars for the next month. When I contacted customer service about the problem as I did not use my membership for over a month and a half she said there was nothing they could do and they were going to keep charging me until they received my cancelation paperwork. Such a horrible system as I thought customer service would have worked with me since I didn't use their services for the month that I was being charged for. read more

Joined the monthly plan and when I tried to cancel they charged me for all six months in one payment after I had already paid monthly. Plus they kept charging me month after month even after I signed a cancellation showing I would stop being charged on a certain date. BEWARE of this establishment they are frauds! read more

Didnt quite get the service expected. AGood work but customer service was lacking. I'll try again to see if there's a difference next time.

I absolutely love this spa. Hayley and Allie are the best. They always greet me by name, have a smile on their face and always answer all of my questions and have great recommendations. If you are looking for a place to tan, look no further. read more

I didn't want to give this place one star. I went to this "establishment" May 1st for their Infared Body wrap... Short and simple this place is unprofessional, I arrived for my appointment on time, however they were late. Once I was wrapped with the heating pads, everything was fine, she came in about 15mins later to check on me, I told her the pads were too hot on my ass that the began to burn, she turned them down and stated she would come in every 15mins to check in... My ass... Over 30mins passed before she came to check in and turned the heat down for the second time... I literally called the front desk numerous time from my cell phone (which kept going to their answering machine) and kept yelling for help and shifting from side to side... Finally she came in and turned it down stating "that's as low as it will go." When it was over she turned of the machine and "unwrapped" me, she didn't bother to ask how I felt or reschedule a follow up appointment ( I bought a 3 pack from Groupon), she said nothing to me. I got home to check if there was any weight of inch loss and noticed I had large red welts from the heating pads on my ass and thighs that took days to go away. Don't waste your money, this place is bull!!! read more

I bought a voucher off of Groupon for Australian Tan for a spray tan. The place was very clean and the staff was very friendly! It was my first time there, not my first spray tan, but the lady at the front (I forgot her name) was super helpful. She told me what to do, how to do it, and gave advice. It was an enjoyable visit and I love my tan! I would definitely come back. read more

Staff is always super friendly and helpful! I love the manager, Amanda, but I haven't seen her lately so I'm hoping she is still there. She is really great!! Love the tanning beds with the low UVB rays but the VersaSpa Spray Booth is AWESOME! Never ever orange and it fades away nice and naturally. I've used others like Mystic and this is by far the best. This booth has given me a quality spray tan every bit as good as any personal airbrush tan I've ever had. Personal airbrush is not offered at any of the locations I have been to so I can't compare to any airbrush work done by Australian Tan. I'm hoping that like the Livermore location, San Ramon will start to get some of the spa type equipment. I like the red light therapy bed, the massage chair, and the infrared wellness pod. Livermore has teeth whitening but that is not a service I would be likely to use at any salon. My membership price is super reasonable especially since I do use a lot of the services often. My only wish would be that they would get at least one more of the higher quality Level 5 beds. I used one at their Sunnyvale location that I loved so much but haven't seen at either San Ramon or Livermore. All in all very happy though! read more

DO NOT use this company! I purchased a tanning package for my daughter to use for 3 months her senior year. We have been trying to cancel this membership since JUNE 1st! They make you jump through hoops in order to cancel your membership. It has taken us 4 months to cancel this membership and they have charged our credit card every month! They will NOT reimburse even though the account has not been used once since May. None of this was explained to my daughter when she signed up. They would not cancel our account until I filed a complaint with my bank. Absolutely disgraceful business practices! read more

Yep, this place qualifies as the crappiest place I've ever tanned for the most money. I would say I have moved around a bunch since college, and have tanned in various cities. Mind you my standards are higher since I've lived outside of California. So I naturally expect more for the prices you're expected to pay. I found a decent place in Walnut Creek that's a little cheaper but so much better in quality. Now that place is inconvenient to drive to. So, I tried Paradise. They charge at least 30% more and their basic beds are really old as well as the bulbs. I am white and I tan fairly easily. However, it seems whether you spend 8 minutes or 15 in there you'll never have to worry about getting burned. That can be a good thing, but it also means you'll never be able to work up on your tan either. After two or three visits you'll be as tan as those beds allow. They probably do this on purpose so you'll spend even more on their 2nd tier beds and the owner can pocket the up keep costs of new bulbs for himself. The people that work there are nice and the location is convenient. Its the quality of beds that's the problem for me. read more

I have been trying to cancel my contract (which I didn't even realize I had gotten into!) for the past two months now! I've gone into the salon twice and was told that I could not cancel unless I did it with the manager (who has not been in both times!) I call and I am told that I cannot cancel over the phone - it's a vicious circle! Now I need to contact my bank and tell them NOT to approve the automatic withdrawal from this company! Unprofessional and Unbelievable way to do business. Not to mention I am out over $85.00 so far! read more

I've had the same problem here as other reviewers where I thought my contract of 6 months was done and they continued to take money out of my account.. I guess that might have been my fault? I don't know, but the prices here are cheaper than some other places I've been to, so it's not too bad. read more

I come here a lot to get spray tans. Lately they have either been out of shower caps or even out of spray solution!! I pay monthly to get unlimited tans but can't even do that sometimes! I'm not sure what's going on the management of this place but I'm about ready to find another tanning salon. read more

Ok so this review will be a little long because I'm thorough. I love this tanning salon. If you have called around and checked prices then you will see that the prices are very competitive. I was drawn in last year by an ad I seen on Facebook and upgraded to a better package after coming in and seeing the beds and pricing. I was originally just going to tan for the summer but was very happy with my results and decided to continue year round. The manager Amber was great and explained packages and pricing and was very outgoing and knowledgable. I love the color I have achieved tanning here. I have also used the Versa Spa which is their spray tan. It gives good bronze color and the color is even. I love the staff at this location. All of the young ladies that work there are gorgeous and have great personalities. They are friendly and outgoing and I love chatting with them before I go in the bed to tan. I have also had the pleasure of meeting the owner. She was very nice and easy to relate to. We had a nice conversation while she was there. Amber had a lot of great things to say about her too. If you are looking for a great location to tan with a friendly staff and excellent prices then I would highly recommend coming here. read more

my experience.....saw some cute sandals on a display thru the window, went in to purchase them and they would not sell them to me without filling out a New Client form. I told them I did not want to be a new client I just wanted to make a purchase......they would not sell me the sandals without opening up an account PERIOD! Unreal! I walked out. read more

Have been a member for two plus years now and am very happy with the service they provide. Hours are super and I have rarely had to wait for a bed. The girls working there are wonderfully helpful and FUN making it an enjoyable experience every time I go there. read more

Just never go on Mondays. The girl that works on Monday mornings is rude and not really bright. She sits on her phone the entire time and doesn't realize she is there to help the customers. Go any other time except when this Maddie person works. zero stars on Mondays read more

I subscribed for a 3-month tanning package. The facilities were OK, nothing special. The employees were aloof and I'd often wait up front for a few minutes before someone came from the back room to acknowledge me. It was a good deal for the package I bought since there was a grand opening promotion that waived the activation fee. However, I gave my credit card number for automatic withdrawal. After my 3-month contract ended, the company continued to charge my credit card. I called the store and the employee told me that her computer was showing that my card would be continued to be billed for both a 4th and a 5th month. She said there was nothing she could do and that I would need to call corporate and they "might refund me". Corporate is closed on the weekends, so I will give them a call during business hours. Quite a lot of work to make sure that my "contract" is terminated. Would recommend with caution. read more