Lyn is amazing. Great attention to detail &very friendly! Go see her…read more Recommend !!!!!!!

Not the high quality pics they post…read more Coming back after my honeymoon to write my review : this place was so frustrating. The woman/owner at the front who answers the calls was clearly exceptionally talented. I do actually think HER work is the one broadcasted on social media. My maid of honor reached out via instagram with a photo of what I wanted for my wedding nails and when I got to the salon, I was excited to get started as it was the literal day before my wedding. (We DIY'd the WHOLE thing and I needed to make sure I didn't break any nails in the days before) I can't remember the name of my nail tech, but IMMEDIATELY I realized we were in a sticky situation. I tried to trust the process, showed her photos, told her I wanted a squoval French with the gold line to highlight the manicure. After I watched her MULTIPLE TIMES glue the tips on crooked, and I'm not talking like picky girl crooked, I mean DISFIGURED crooked - Once we got to the gold tip portion, I was told by the woman/owner up front "she can't work with metallics and do lines like that can you pick a different design?" In my head, I'm like, "did you not schedule this?" "Would you let me leave with my hands looking like this?" "Why don't you do it?" But she had another client and was doing anything absolutely gorgeous job on her nails while simultaneously dealing with a tough situation on the phone. I was so totally thrown off guard by this, already by the shape of my nails which definitely were very DUCK looking and the fact that we communicated with their instagram which is riddled with insane talent that I didn't know what to do. The woman up front/owner was very clearly and personally going through something on the phone that I really felt bad about and I just didn't want to ruin anyone's day so I just sucked it up and left with the absolute worst manicure of my life after so many times explaining that these were my wedding nails. My poor maid of honor got similar treatment where she got dip nails and her male manicurist put them back in white dip at the end so her nails literally looked like she played in glue. Im so frustrated. I understand people have hard days, but no one asked me any questions or seemed to care that I was getting married and chose their salon to do my nails. We had a huge wedding of 165 people and I had to show my ring to all of them - my nails will be plastered in photos for everyone to see. I tried to file them down on the sides, went to a cvs to try to fix them myself after our rehearsal dinner as I had 0 time to do anything since we were on a pretty big time crunch and my index nail on my left hand was literally pointing right. The salon itself is pretty, it seemed clean, but as far as marketing goes, I can't believe this happened to me. I paid 70 dollars and I always try to tip well, because I do want to believe the tech tried her best and that it wasn't necessarily her fault that the appointment we made was for something she couldn't do, so I tipped $20. Disappointed, sad and honestly feeling a bit robbed by them still. One week after as well, there was an odd gap of clear space between the French and the actual pinkish color that literally turned yellow on our honeymoon. Mortified to show my hands there. Now, even after I correctly took off the nails with acetone, I am left with an awful RING OF FIRE on my nail beds. this has never happened to me before and from what I hear, it means the tech was careless. The gift that keeps on giving! So now, after my wedding and getting my new and beautiful ring, I can't even get my nails done to show it off. I have to wait until these grow out. I will update the review with more pictures as they come in but here they are currently less than 1 month post appointment

Great little nail shop! I didn't have an appointment, but they fit me in in 15min…read more Clean and refreshing. Staff used very good policy to keep the area clean and followed very clean procedures offering hand sanitizer and washing their hands. Friendly staff and efficient service. I got a gel manicure. Harley was simply amazing, so nice and good at her job! I will return for other services. The ambiance was inviting and friendly. I love the personal touch of offering coffee and snacks. Such a great nail shop.

I've been looking for a new salon and ended up coming here twice in less than a week. They're truly…read moreamazing, so kind and accommodating. The complimentary drinks were such a nice touch and really set this place apart. It's the perfect spot to get your nails done while enjoying a latte or another beverage. I got a pedicure my first visit, then builder gel cat eye nails the second time, and I'm obsessed with both. I'll definitely be back for a fill. So happy to have found a salon that works for me in Short Pump. Highly recommend, it's worth every penny!

Super friendly super quick love it, i wanted this simpled design btw…read moreclean place also

I walked in on a Tuesday and was greeted the moment I walked in. I was a walk in around 10:30am…read moreand was immediately asked what service I was looking for. Once we discussed; I was told which station to sit at and who my tech would be. I was then asked to wash my hands before seating. That in itself got them five stars. I loved the cleanliness of the salon but also what the expected of patrons. John was my nail tech and is fantastic! His customer service; the way he walks you thru your service to make sure everything is to your liking. He is a total package! He made sure every step of the way I was satisfied and he was hilarious. A lot of times when you go to the nail salon there is not much conversation between you and your tech but I can't wait to go and speak with john again. My price was fair and they even offer a discount to those who paid in cash. They do ask that tips for your service be paid in cash. Overall this was a great place. Prices; techs; speed of service everything was great. Plenty of parking and it's right in innsbrook so you get to miss the Shortpump traffic. I will definitely be returning.

I visited Tips'N Toes for the first time on Saturday…read more Firstly, the ambiance of the location was very serene and inviting. I created an appointment, however, I unfortunately chose a "gel manicure" instead of the correct "acrylic-full set" that I usually get. Definitely a mistake on my end, however, the nail technician was able to explain to me the error in my booking and how she does not work with acrylic. I instead opted to have my daughter get her nails and toes done. The process was very easy and Vladlena made sure that she was comfortable, however, by the time I got in the car my daughters toe-nail polish was coming off and by the time I got home she only had polish on 4/10 fingers which was a huge disappointment due to the fact that my daughter was very excited to get them done. Moving forward, I really hope this issue can be rectified.

I'm almost a year now without a manicure that chipped, pulled or didn't last me at least 4 weeks!read more

I LOVE this nail salon. After going to another place for a year (not going to mention the name,…read morewant to keep it positive) I started to not like the quality after too many negative experiences. So I checked Yelp and found this place which is a little farther from home. I am so glad I came here. The salon is perfectly appointed and comfortable. They offer many different kinds of services and will tailor to your needs. Oh, they also offer a courtesy glass of champagne or wine along with a fruit, cheese and cracker plate!! Come here if you want to feel like you are a millionaire. Come here if in fact you are a millionaire. *cue Travie McCoy and Bruno Mars*

They got me right and I showed them the picture Amy did a great job she was very friendly and and…read moreneat with her nail art I will be back I was very clean inside the have refreshments and they were very welcoming

Super nice people and great service. The owner is very customer centric and works too. Great place…read morefor guys to come get pedicures and manicures too.

I wanted a French Manicure with dip powder and a skinny white line. The service was great and my…read morenails are the best they have ever looked with a dip manicure.

Best salon in Richmond. Everyone is so sweet and Chanel does my nails so amazing every time. We go…read moreonce a month and the builder gel holds up so nicely. My boyfriend gets a pedicure and it's so worth it !

I go to another salon for my nails, and have been for years. However I wanted to try a pedicure at…read morethe highly rated Sokha's. I went twice - each time, the owner (or manager, not sure which) repeatedly try to upsell me on different services. The most recent time, she even asked to see my nails and proceeded to criticize them - calling them uneven, and telling me she would teach me how to be picky. It was highly unprofessional and made me feel very uncomfortable. The irony is, my pedicure was even more 'uneven' than my nails - and they chipped within the week. Even after I had made it clear I was not there to receive a manicure, they tried to upsell my pedicure multiple times. It seems that no matter how much money you plan to spend here, it's never enough.

After trying "boutique" nail salons in the city, I found Sarah Nails through a friend and have…read morenever looked back. The salon itself is very clean and the staff is always welcoming, never rushing me to pick a color, and always accommodates a last-minute appointment or walk-in! I always opt for a gel manicure and it lasts much longer than my experiences at trendy salons in the fan & they even offer some of the same organic polishes if you choose to go that route. If not, I also love this salon as it's never overpowering/smelling of chemicals. The snack and drink bar is a nice touch and the prices are very reasonable ($30 for gel manicure or regular pedicure). Just remember to bring cash for a tip!

On July 30. The man giving my pedicure was not a good…read morechoice-my only choice. Before he painted my toes I thought I could see dirt under my nails ...A lot! What was he doing? He did not communicate well, as if I was bothering him. I was with my children so I didn't complain but I'd never go back! Paint job was mediocre, 1light coat only and I already need painting!

The service is fantastic. I didn't pay attention to their hours the first time I went and went…read morecloser to closing. They didn't even tell me they were closing in an hour. They asked what I wanted and I asked for a Mani Pedi. They did both! Two different people- one did my manicure the other did my pedicure. The vibe was very luxurious and classy. Everything was so clean and no dust in the gel dryer. They even do waxing and lash extensions !!

I decided to try this nail shop, because my usual was closed. Paid $70 for what feels like…read moreabsolutely NOTHING, the insane up charge for gel polish aside, the actual pedicure was ridiculous, took all of 2 minutes for the "callus remover" I paid for, no massage, no lotion, she gave me a hot towel, but all she did was wipe my legs with it. My feet feel harder than they did when I came in, this was the WORST pedicure I've ever gotten. I wish I never wasted my money here, I could've just thrown my money out the window on the highway for what I got.

They deliver exactly what you ask for! This is the first nail salon I've been to in my 3 years of…read moreliving here where my nails actually last ! no lifting, no popping off, just flawless results that hold up. 10/10 would deff recommend

Just wasn't really welcoming, my nails are okay but it's been 2 days and they are chipping which I…read moredon't usually see with gel. I asked questions on colors and was dismissed it wasn't the vibe I'm used to.