My car was in need of an oil change and I had a recent disappointment at a dealership so I was…read moreseeking another outlet beside Jiffy Lube who I promised myself I would never go to again. I noticed that this new store had opened and it hadn't been there very long and so I decided that I would go in and see if I can get an oil change done. First of all of this location was built where a bank used to sit and unless you live in the town, you're not gonna know that it's there. But it's located on the corner of 27th and Iowa and its very visual. Access to the facility is very easy to get to and it is not crowded. First of all they have a sign in the front of their building that says oil change in 15 minutes. I was skeptical when I saw the sign because I've never had an oil change done that fast, but I went ahead and pulled into the line. I was immediately greeted by a blonde female and I was impressed that I was looking at her uniform and I seen all the dirt and oil on it knowing that she's working as a mechanic and making a decent salary then did my heart good to see a woman working there. She greeted me and was very friendly and told me where to park. there were five other cars ahead of me. One negative thing did happen was that they made me change lanes four times. They had me move from Lane one to lane three, then from Lane three to Lane two and then eventually made me move back to Lane one, then they made me back out so that someone in lane two could get in front of me in Lane one. I know that's a lot and and it was extremely frustrating and that's why that was an issue for me. As far as I could see there were six mechanics all working the three lanes not to mention the people who were under your car doing the oil change so they were well staffed and well-equipped. The place was clean. No trash or debris, it was spotless. They all helped each other and worked in teams of two. Most of all they were engaging. they kept talking with me. I had a guy who told me everything that I need to know. He showed me what the level in my car was, showed me the filter, everything I needed to know he informed me of . in the past, I had oil changes done and nothing was never communicated with me, until it's time to pay the bill so I did feel that this place was a step above other places in that respect. Now I do believe the oil change is a little expensive but I don't think it has to do with the company so to speak. I think it's just inflation in general. And they have to stay competitive with other businesses that do the same, so I get it. Overall I would recommend going to this Valvoline and even though they promised they can get it done in 15 minutes I was there probably 35 minutes but even that is better than sitting in a dealership waiting for hours for a simple oil change

Was in an out in less than 20 minutes! They did offer other services but I passed for now because…read morejust needed an oil change. Used a coupon so it wasn't too expensive. Everyone working was super friendly and willing to answer questions. Best part to me...it was all women working! That made me feel extremely comfortable sitting in my car while they worked. My car sounds better just driving out of the lot. It was a good experience!

My new NAPA truck radiator failed on a cross-country trip and discharged all the engine oil. This…read morewas one of the shops recommended by NAPA road service. Several other shops were too busy to help. Kyle got me in immediately, diagnosed the problem and repaired it. The price was slightly high for comparable work, however, it was an emergency for me and it did lower my stress level by notches! All in all it was fair and competent. Thanks to the courteous team.

Took my daughter's vehicle to get diagnosed and even told the mechanic what to look for and it was…read moreat their shop for two days and they didn't even check for what I told them too!! And they gave me a whole different diagnosis which I already knew before!! And it cost over 190.00. What a waste of time and money!!!

In and out within 20 min. Shaylee was friendly and professional. Each process was explained and I…read morewas quickly on my way.

WOW! I needed one little thing and I pulled in, hoping they could help. I need some tire caps. The…read moremechanic was very friendly and helpful. She gave me the caps and installed for free. She could have charged me a nominal fee for this product and service but she did not. I appreciate her kindness and help. This location is easy access and the premises was clean. The mechanic made sure she social distanced and she wore a mask. I felt very comfortable there. I expected a huge eye roll from her when I told her what I needed. Instead, I got top rate help. Highly recommended.

Jesse Johnson! Hands down one of the best employees there went above and beyond to help me with my…read moresituation, My mother in law was ubering and had hit a curb in Lawerence and had her car towed there. come to find out it needs a inner tie rod and an alignment and we wont be getting the vehicle fixed there because I am going to do it. But with that being said he has amazing customer service is fast and to the point even with me not doing any business with them he was still very professional and helpful to say the least he is even taking care of dealing with the tow truck driver for me to get it back to kansas city where we live! If you need anything with this location JESSE JOHNSON IS THE GO TO GUY!! I CANNOT EXPRESS THIS ENOUGH!! THANK YOU SO MUCH FOR YOUR HELP!! If we are ever in the area and I cannot take care of it I will certainly be back! HE DESRVES A RAISE!! Please if anyone is hesitant to do business with this company just speak to him he will take excellent care of you!

This place is fine in terms of work, but a total cluster in terms of operations. Specifically, they…read moretold me my kid's car was inoperable and a problem they couldn't fix. I asked if I needed to get it towed away while we figured out what to do with it. Twice I was told not to worry about it, that they had cars in the lot that had been there much larger than mine. I believed them. Today I got a call from a local tow company that they had my car and it'd be $600 to get it back. I called and spoke to Jordan to ask what happened and he just shrugged. No phone call, no email, no notice. Just making stuff up as they go. I totally understand wanting the car off the lot, but I don't understand misleading me then not informing me then not honoring their word. This is a totally senseless expense.

The Mechanics there are great and were able to take care of my exhaust manifolds and tires. Only…read morereason they don't get 5 stars is because Justin never calls you back when he goes looking for an answer to one of your questions.

First time having service done on my Jeep Compass. Technician was able to diagnose and repair my…read moreelectrical fuse problem in less than half an hour. Great customer service as mechanic took the time to explain the minor repair that was needed. Great experience with service department

As a girl who knows nothing about cars this place was fantastic! I was stuck on the highway and…read morethey took my car in right away. Tony (I think the owner) was absolutely fantastic. He put all the problems wrong with my car in words I would understand haha! He ended up having to take my car in 2 days within 2 weeks and figured out the problem. They also give government employee and student discounts which is great! They are defiantly the GO-TO auto body shop in Lawrence. So grateful they were able to fix my car! My father in law is also a mechanic and called to make sure they were giving me a good deal and it was which made me feel much better! My father in law said they were great guys and not trying to rip me off unlike other places in town.

Absolute rip off. Sent my KU student son to get an oil change for his 2006 Chevy Colorado. Told…read morehim to be upfront with them about learning to get his vehicle serviced and ask them to help him build trust. They charged him $80 plus $20 in service charges for a total of $100 for an oil change!!! Absolute rip off, purposely taking advantage of an honest kid. Steer far and wide of these con artists.

My daughter has had ongoing issues with her Hyundai Sonata, including being tested for excessive…read moreoil consumption at the Gladstone Hyundai location. At the end of her winter break, we noticed oil leaking, so to make it easier on all of us, we suggested she go to the Lawrence location, as she is going to school at KU. She took her car to the service department and was given a long list of things which needed to be repaired, some of which were oil gasket covers and spark plugs. She called my husband to call in to the service department to discuss which items would need to be fixed, none of which were shown to her or explained, but since we were out of town, we proceeded with a couple of repairs. That bill was approximately $1,000. A week after she had her car repaired, she came home, and we noticed there was still oil leaking, so we made another appointment for March 31st at 8:30 am. I drove the car from Kansas City to Lawrence and met with the service department rep. My daughter picked me up in another vehicle, and I left the facility. At approximately 12:30, I went back to check on the status of the car, and no one had taken a look at it, despite my appointment being at 8:30, and they knew I was staying in town to see what was wrong with it. I left again at that point, and about 20 minutes later, I received a call from the service department asking me to come back, so I left what I was doing to go back. At that point, he gave me a list of repairs that needed to be done totaling $3,300+, and one of them being the replacement of the oil pan, as it was cracked. I asked him questions about this and asked if this could have been what was wrong in the first place. He said he had no idea. Then I looked back at the documentation from the first time my daughter brought in the car, and it stated, "Customer says Oil Gaskets are Leaking." I can assure you no one in my family would have said that or known that would even be an issue. So I paid another bill of $190 to have someone "diagnose" the car, and I left without paying for any of the suggested repairs, as I feel as though I had been lied to and was not pleased with having to wait five hours past my appointment to have someone look at my car for the first time. I brought the car back to Kansas City and took it to our local mechanic. He did replace the oil pan, and I would bet that was why it was leaking in the first place. There is no documentation that anything was wrong with the gasket covers. No video or pictures, to my knowledge. He also informed me, when I asked about the other items on the list of suggested repairs, that we were being scammed.

Absolute worst experience of any car buying experience we've ever had and we've owned well over 20…read morecars in our lifetime. We recently purchased a 2021 Ford Explorer Limited from Laird Noller Hyundai Genesis of Lawrence and a 2024 GMC Sierra AT4 from a competing dealer in the area and this experience wasn't even close to the latter. The salesman was great during the sale and we negotiated on a list of 'we owe you' where Laird Noller Hyundai Genesis of Lawrence was going to complete repairs on sensors and a cracked windshield as part of the deal. We thought great - we can just bring it back in and it would maybe be a week at max but that didn't happen. We were told the repairs should only take a couple of days when it was dropped off. However, we went back and forth with the dealership over repairs and found out it was sent to the Laird Noller Ford of Lawrence dealership for repairs to the sensors without notifying us. This was also a surprise to the service manager at the Laird Noller Ford of Lawrence dealership that Laird Noller Hyundai Genesis of Lawrence was unable to fix the issues and no communication had been established from Laird Noller Hyundai Genesis of Lawrence to their department. Other issues we faced were in obtaining the title and registering in a timely manner. It took us a month to hunt down the title and finally the Laird Noller Ford of Topeka dealership was able to obtain it and get it to us. We received notices from the State of Kansas that we failed to register in 60 days and our bank threatened defaulting our loan because it was impossible for us to get the vehicle inspected and tagged while it was at the dealership. After two months we finally got our vehicle back but its bittersweet because there was no apology from the dealership for the delays or how they handled the repairs. Laird Noller Hyundai Genesis of Lawrence also left the vehicle completely filthy with bird feces down the side of it. (see pictures) I'm a firm believer in leaving something better than you found it. Laird Noller Hyundai Genesis of Lawrence certainly returned our vehicle worst off than how they received it and the small attention to details on how they returned a car, to a paying customer, says a lot about how they conduct their customer service and relationship with customers long term. If Laird Noller Hyundai Genesis of Lawrence is a representation of Laird Noller as a dealership I would highly recommend folks to look for a different dealership to do business to save yourself a lot of the headaches we experienced. Helping or showing any compassion to the customer is long gone once you sign on the dotted line. Customer service should be paramount and constant communication with the customer should be at the top of every service manager's list. I would say from our experience the optics are Laird Noller Hyundai Genesis of Lawrence and Laird Noller Ford of Lawrence are only interested in the sale and not building upon a long lasting customer relationship. This whole experience will certainly cause us to pause from buying another vehicle from Laird Noller in the future and to shop around for a dealership that puts the customer first.

I've been taking our cars to Rick since 1995. Honest, fair, and straight-forward service. Best in…read moreLawrence.

Wow, what a jerk the guy was who answers the phone there. ZERO customer service skills - I've had…read morebetter service at drive thru fast food places. Just called them to schedule the replacement of the compressor for the A/C in my SUV. When I told him what I drive he just cut me off and said "Nope. We don't service those." and hung up. Not sure how they have so many good reviews (which is why I called them to begin with).

I've always have had outstanding service at the Lawrence location. For that matter, I've traded at…read moremultiple locations, with Discount Tire and have no complaints anywhere. The Lawrence store seems to take it to a different level. They are fair, keep you informed of progress and as we say in the service industry, under promise and over deliver. Now, a new service... they will also perform a 4-wheel alignment at a very reasonable price. Always in your best interest to get an alignment with new tires, to help protect your investment. I worked in the automotive industry as a service manager for many years, and can say without a doubt, their prices and service equal or exceed their competition. I have traded with Discount Tire professionally, as an auto shop manager, and as a client. In both cases, they get the job done, and go the extra mile for their patrons. I had a blowout last night, heading home to Olathe. Today, when I came back to Lawrence for work, I was told the tires I preferred, would not be available until the following day. Zack got with their supplier, got them ordered, and delivered, same day. Much to my surprise, they got me worked in, replaced my aging TPMS sensors, replace the tires, and performed an alignment. All in less than one hour! Lawrence has several options for tire service, and many good options at that. But consistency with each visit, and knowledge and empathy from the front staff can make all the difference when making a decision. Zack, Cody and Dioni all worked as a team along with their tire techs, to ensure I was completely satisfied and got me on my way.

Great people, service and tires! JD and Noah!…read more Prices are in great, but mostly the people are fantastic!