Amazing service. Top notched. They have good parts and excellent customer service. This is a go to…read morepart store. Don't hesitate to contact them.

Suck customer service . Their talk as they don't need customer . The way they're talked as don't…read morewants to help . Not friendly . Would like to give 0 stars.

Thank you to Julio and his incredible team! Thank you is honestly a huge understatement but this…read moreauto body shop is reliable, efficient, and will not disappoint. I brought in my car in hopes of getting the dent fixed on my drivers door and scratch on my fender. The moment I pulled up, Julio was ready to inspect the damages of my car and take care of business. After I told him where I wanted my car to get fixed, he went to the office to put in the information onto the system, make his necessary calls, confirm insurance was on the same page, and we set a date for when to drop off my car. About 2 weeks later, when I picked up my car, I was surprised to see they detailed both inside and outside of my car. My car was SO thoroughly clean as if I just bought it. I hadn't seen my car hella clean like that in a while so I thought that was a huge much needed bonus. Most importantly, the dent was gone as if nothing happened. Julio and his staff are so nice and chill. I really appreciate their time, service, and realness. Thank you Emerald City Auto Body & Staff!!!!

I brought my car here after someone gave it a botched paint job (mis-matched, runny) and they did a…read moreGREAT job. It was done perfectly - looks great. They were quick too. Family owned - and everyone there is very helpful & friendly. Highly recommend.

Five stars -- still…read more I've been going to Royal Auto since 2018, and even after moving to the city, I still drive down to the Peninsula because I haven't found anywhere else that compares. Over the years, they've handled all my oil changes, repaired cracks in my windshield, replaced the windshield entirely, and taken care of brakes and tires. They've been consistently reliable, fair, and straightforward. Auto repair experiences aren't always perfect, but what matters is trust -- and these are good people you can trust. The pricing feels fair, the work is solid, and the service is dependable. I've called ahead to check availability, and I've also shown up more than once for an oil change and been taken care of right away. If you're looking for a reliable shop and don't mind driving a bit for quality service, I definitely recommend Royal Auto.

This shop is an excellent auto repair facility. We have used many mechanics over the years, and…read moreRoyal Auto truly exceeded our expectations. We have an RV van with dually wheels, and I really appreciate how careful they are with the undercarriage since we have water tanks and a generator underneath. It's reassuring to know the vehicle is in such capable hands. The staff is polite, honest, and genuinely aims to please. The shop is very clean, and the waiting area is comfortable, with Wi-Fi and you can charge your devices. They really go the extra mile to make sure you leave as a happy customer. I highly recommend this wonderful auto repair shop.

Mitch - extremely knowledgeable and honest . Shop has been in business for 30+ yrs . a true…read moreIndependent shop that I believe will never steer you wrong .Upon approval Mitch will also you to order outside parts to deliver to the shop and they will do Professional Installation - of course with nominal shop /disposal fees

They did an awesome job on all my trucks with roll back and racks awesome place good price and good…read moreservice definitely recommend this place for racks and roll back they do a great job!

I think a good way to judge how a business rates in customer service is experiencing how they treat…read moreyou if you are just a small, first time walk in person who doesn't know exactly what supplies he needs or what it will take in terms of all the procedures and pitfalls an experienced auto painter would know. The representative who helped me, Fabian, couldn't have been more helpful in those things, and now that I completed the work today I can say his color match was spot on. I was pretty intimidated with the idea of spraying paint on my daughter in laws car but the job turned out pretty decent. Great customer service from Fabian and ATC

Very professional knowledgeable staff. Excellent inventory. Paint matching is amazing, never had a…read moreproblem.

Best Customer Service Around! I've been bringing my vehicle…read moreto Ortiz Shop for over 15 years, and every single visit has been a positive experience. The team truly knows their stuff--whether it's routine maintenance or the unexpected issues I end up mentioning during our chats, they always take the time to listen and offer real solutions. What really sets Ortiz Shop apart is their commitment to quality, value, and honest prices that don't leave you stressed. No matter the reason for my visit, the staff always makes me feel welcome. I appreciate their genuine approach to customer service and the knowledgeable advice they provide every time. If you're looking for reliability, fair pricing, and friendly faces, Ortiz Shop is the place to go! Check out the attached video to see the Ortiz team in action!

Went in for tires. And they helped fix my left side back bumper…read more They told me I need to change my back-brakes. Which I thought, hmm my vehicle information is showing to change the front?? &the car shop next door told me I didn't need breaks. (I originally went to the shop next door for brakes and when he said I didn't need it yet, he did say I need tires, I was definitely in need of new tires, which he then referred me to Ortiz) Then I asked for an estimate for new brake and they said they would have to check because my Chevy requires oils and different things. Asked what they would charge for install if I were to bring in the brake pads-and he said $160 front $160 back. But they wouldn't recommend for me to buy new brake pads for them to just handle it all. I guess because I'm a female they think I'm just not knowledgeable but the guys next door literally gave me a way better quote and told me the exact part to get for my SUV. I should have taken a translator with me because the more they spoke the more expensive it was getting. So I left and got other quotes and ended up getting my brakes done else where for way better price.

My friend found Royal Auto and we went there straight to the shop after the accident and spoke to…read moreAhmad. I can't thank you enough on how your team fixed my car. First I was worried about the 1 tire that was not covered by insurance and you replaced it for me. Detailed my car, my rims that I couldn't clean properly , just WOW extra service for your customer. Continue with what you do, I have high respect on what and how you do your service. I highly recommend you to anyone. Thanks again.

We have had a good experience with Royal. Our van's driver door power window got stuck in the…read more"down" position on New Year's Eve. Truthfully, Royal was the only body shop I found open on that day, so it was entirely an "any port in a storm" choice for me. Despite his trying to close, Ahmad got the window back up and locked into position and we made an appointment for a repair after New Year's. Unfortunately, the replacement part failed after a couple of weeks. Ahmad stood behind his work and installed another window regulator. Unfortunately, that unit also failed a few weeks later. Obviously, I wasn't happy about that, but Ahmad again got the van back in for another fix. I can't fault Royal because it hasn't charged us for anything beyond the initial repair. Appointments are available without long waits and all repairs were made on the same day as we dropped off the van. Ahmad is a good businessman who provides his customers with a good experience.

100% the best auto body shop around!…read more Miguel is the absolute best and most lovely person to work with. He is so friendly, happy, kind, and communicative. He is thorough, keeps in touch with the insurance adjuster and you the whole way, and always ensures you have the best experience possible. And, with each time I picked up the car, he made sure it was washed and waxed and sparkling clean like it was brand new again. He will definitely win my business again and again with his honesty and phenomenal customer service!

Arco's Auto Body in So SF was recommended by my insurance company (State Farm). It was all seamless…read more- from bringing the car in for estimate to picking it up (sooner than expected). They dealt with everything with my insurance company. Now for the workmanship - couldn't be happier - it looks new! Regarding 'value' - I don't know if they would be the least expensive, but you get what you (or your insurance company) pay for. Would highly recommend! PS - Val was my advisor there and was wonderful - kept me informed, was professional and polite.