We did not purchase a car. I believe this is a classic BUYER BEWARE. Gosh we went with high hopes! We thought we had found a great deal! Only to be terribly disappointed. The first car the engine seemed to be idling too fast and had a high pitch noise in engine. The engine looked like it was recently sprayed down. The second car.....oh my goodness. Smelled like the wet dog was still in the back seat with me. It had a ding in windshield. We popped the hood and it looks as if water had infiltrated the engine block. Both cars had extremely bald tires. So bald idk if it would make the trip back home. And the second wet dog smelling car had no jack so pretty much SOL if you got a flat going home. Just disappointed!!! No great deal. And they charge $299 for AutoXcel. *AutoXcel is sprayed on all of our cars interior and exterior and it protects the exterior and interior of your car from harmful elements, road grime, stains and normal wear and tear. (Service is applied to vehicles as they are brought to our lot, it is mandatory) So the wet dog smell is protected read more

Buyers beware! I scheduled an appointment to see a car I found on their website. As soon as I left my house, I received a text that the car was in their service shop, but I could some see some other cars. I asked why it was in the shop and was told it was a "standard maintenance check." I told them to let me know when it was out of the shop. The next day, they said it was ready, so I scheduled another appointment to see it. When I arrived at my appointment, I was told they had just sold it. They asked if I wanted to see another car and I walked out the door. Classic bait and switch tactics at this place! I was not even going to give them the chance to rip me off. read more

Terrible! DO NOT go here at all cost! SCAM. Such a bad experience I really don't feel like living it again written all the issues. Did not buy the car here. Pulled credit without signing anything. Beware! Just stay away. After pulling my credit unauthorized and before I could test drive the truck, they sold it. This place should be closed. Watch out for Ernest!!! read more

We've purchased four cars here. Their website makes it easy to do my homework ahead of time, and you should because some Carfax details would change your mind. No haggle, fair on the trade and creative finance if if need be. I love that they let you test drive on your own so you can really look and think without someone chirping in your ear. The store isn't flashy, and I'm ok with that since I pay for flash. I've worked with David twice now and have been happy both times. Brian helped us get my son with bad credit, bought. Great extended warranty options. read more

Jacksonville, Avoid this place!!! I would give negative stars if it was possible. EVERY interaction is a LIE. I had been emailing with the "Internet Sales Department" (later was told this site is not even in country) conveying my interests in a specific vehicle. I conveyed my price range and trade-in information, also that I already had financing approved. The day in question I started emailing at 7am and after a few responses was asked to call at 1030am. When I called asking for the person I had been emailing, I was told he was in a meeting and 'Chris'(unknown person nobody in the dealership had ever heard of) was an assistant assigned to me (Later found out this was a lie also). 'Chris' had none of my information, so I gave it again. The whole time conveying that I wanted to make a deal. I emailed him everything he asked for immediately. I asked upfront (at around 2pm) if a deal could be made in the range that I laid out as it was a 2hr drive for my wife and I, and Chris assured me it was good and there was a sales team member assigned to me for my test-drive. I left work early, made the drive, and the dealership had NONE of my information, did not even have my name for the 'alleged' appointment. Nobody in this building knew about anything. I had to give all my information again. I called the bank for payout, I had financing, I did all the legwork ..... and they had complete Incompetence at every turn. Waiting on financing they brought me an offer for the wrong car (with my name and the vehicle I was wanting as the header and all the rest of the info was wrong). Wasted my entire day dealing with them... and the next day I got a phone call asking about my experience!!!!!!! read more

Autoboutique Florida? They are 21st century fraud and scam company. This will be your worst nightmare, I say again this is the biggest fraud when it comes to auto dealership. If you ever find yourself at a point of stopping by these scammers, do your due diligence, go with an auto-mechanic, a technician that's smart! I bought a new vehicle from these scam company for over $32,000, I took it to a subaru shop same day to do oil change and met the greatest shock of my life, the vehicle wasnt safe for the roads! Before I could drive the vehicle out of their subaru workshop I'll have to spend close to $800 then another $5000 before the car is fit for the roads!!! How? What's going on here? So many questions that beat my head. I called these folks and they've started beating down on a new vehicle that I purchased!!! That I'll have to loose $3000 to do a swap. I spoke to Alex and Sam, with the hope of some resolution these guys kept pushing me back and forth. I asked for an assistance either we split the repairs bill or something, all they came up with was $1000 as an incentive!!! Again I've taken this as my loss but I'm here to let everyone know that Autoboutique florida is a big scam... run away from these folks. I bought a new car and can't use it after 30 days! This is so ridiculous read more

Every Vehicle I wanted was in service and the one I really wanted was sold . but my salesman Lenny was very helpful and knowledgeable read more

Auto Boutique - Used Car Dealers Near Me - Jacksonville, Florida

If I could it would be zero stars! I did all my financing through Capital One. I brought in my paperwork and asked them to only run through Capital one. They did not and ran it through 6 different loan financers. Basically ignored my preapproved financing and told me I need a much larger deposit. After a few hours of them showing me less and less of what I asked for I left. I went to Carmax and left within and hour with a brand new car. I will never go back to Auto Boutique and will tell everyone never to use them. read more

They gave me an illegal interest rate of 28% on a vehicle that was 6k on the sticker. Called the bank a week later and they said it was 19% so I received a totally different interest rate so they could get a few thousand dollars out of us. These guys deserve every lawsuit coming their way and even the bank they deal with recently faced a lawsuit. These guys are criminals and you should stay away by all means. read more

Just make sure if you're going to buy from this dealership to do your due diligence in checking out the car! I paid $25,000 for a car and when I got at home I found out that it did not have floor mats underneath the plastic protective covers that they had on the floor. It also did not have a spare tire. These are things that should be standard in any car being bought, especially a $25,000 car! read more

Bought a vehicle almost a month ago, but they didn't give me the key fob when I left, and I live three hours away. Now I can't even get my calls returned. Once they get your money, customer service is out the window. Would be great to hear from you, Auto Boutique! Joe? Andrew? Literally anyone. read more

I do not recommend this place to anyone, my experience was very unpleasant, I bought a car and 3 days after having it gave me a lot of problems and when I explained what was happening to me they turned their backs on me. . right now I'm without a car thanks to this place .. my rating for them is d -0 read more

My son made an appointment for a test drive. We liked the car so before seeing finance we were approached by Alix who went over the pricing. We were told there was a $299 Lojack charge that was good for a year but would cease to be active after that. He said there was no way to remove this charge since Lojack was already installed. The next suspicious charge was for $499 environmental protection, which is some type of spray that helps prevent paint fading from the sun, bugs, etc. Again, no way to remove this charge since the spray was already applied. Though we were not thrilled, we proceeded to finance. Once in finance, things went awry very quickly. I cannot remember her name (starts with an M), but the $299 Lojack charge shot up to $1000 for three years and the $499 environmental protection also shot up to $1000. When we challenged the charges, she went to talk to her manager and came back with a slightly lower number, but the $1000 Lojack charge was still there. Basically it was not negotiable to have the $299 Lojack, even though we were not financing through them but had a draft from the bank. She did not know what she was talking about and after being there for over three hours we were done and walked out. STAY AWAY FROM THESE THIEVES and save your time and money. read more

RUN! This place is a scam! Tried selling us a 22k camry no added expenses with a busted front end, ripped up carpet, stained, and smelled like cigs! The saleslady Julia was just texting on her phone the whole time at the desk didn't even care. This place should be shutdown and hit with a lawsuit. read more

Avoid this place unless you like buying cars to put more money into within a week. Bought a 19 charger from them and it has an electrical issue to where the fuse box is melting. The rear shock and control arm are bad and the engine doesn't even feel right. read more

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This car dealership is notorious for rebranding cars, which means taking broken vehicles and rebuilding them. Then selling them for cheap, they then bring you to the finance manager and screw you on the interest rates, and leave you with a hole in your pockets. A deep one that will most likely cause you to be bankrupt- I bought my car from them a little over a year ago. I know two people who also bought cars from them, all of our cars do not work anymore. I have spent over $8k in repairs alone to my car and now the transmission is faulty and my engine is not working. If you care anything about your friends or family. DO NOT buy anything from this place. I'm writing this in fear of my financial stability as a result of these evil evil people. read more

Waited two days to test drive a vehicle that was on their website due to it being 'in detailing'. I finally get to look at the vehicle, it was filthy, smelled like an ashtray, there was a dirty old paper coffee cup in the center console, and it had TWO flat tires! A company that makes false claims about the status of a vehicle that I'm attempting to purchase, is not a company that I will recommend anyone to due business with. read more

* FIRST TIME CAR BUYERS PLEASE READ. If you are thinking of purchasing a car from here please run the other way!!! I would 100% not recommend purchasing a car from this place, I purchased a car on 9/1 and ran into problems as early as 9/2. I reached out to the sales representative that sold me the car Yanna and was told to schedule an appointment that wasn't scheduled until 9/19. The problems with the car gotten so bad pass the point of being able to drive it that I had no choice but to take the car to them on 9/6. It took this until 9/19 to work on my car and return it will little to no communication and I was asked if they could keep it until 9/21 because two of the issues that presented itself from day one had yet to be fixed because they were waiting on parts. Being that those issues were a new set of tires and replacing a left turning signal lamp I had no understanding as to why it would take 2 weeks to fix those minor issues! I went in on 9/19 to speak with a manager AL and he was completely rude and unprofessional he told me to be grateful to be given a loaner car to get me from point A to B, and when I expressed that the loaner car didn't accommodate my needs in a car he told me that indeed it should've. I asked for a contact to leave a complaint about him because he only escalated the situation he told me that there was no one over him to speak to. After constantly asking for a number for there HQ office he told me he would provide it for me and I waited for 20 mins and he never gave it to me. I have never felt more inclined to write an review on a place of business as I did for this company but if I can help save someone else the waste of time and commitment to this company I will. Had I not already been so deep into the application process I would have never purchased a car from here! read more

I'm turned on how to review this place. The sales representative are really nice , they make you feel welcome . The way they do things: When you walk in they will give you a list of their inventory which is a lot! Once you pick a car they will let you drive it yourself. Unfortunately I did not buy a car from them. The first car we picked was too good to be true - Chevy Cruze 2018 premium with 14,000 miles and only $10,000 The next day I had it inspected at Beaver Chevrolet and their were several problems after that car was in a big accident with air bags deployed . The good thing Alex(sales representative) has promised that they will fix it and it would be ready in a week. I could not wait that long so I look through the inventory and look for another car . We look through the inventory within my budget and per observation almost all cars he showed me had some accident. Ended up going to another dealership. The time and money I spent ( car inspection ) on their lot I could not get back , charge to experience! Just be careful in picking a vehicle here. They may have good ones and bad ones! Hoping also that they will fix that Chevy Cruze before they sell it . read more

BUYER BEWARE! I bought a car from this company on 6/14/2023. I was given a certificate stating the Emission Control System had not been tampered with. I was desperate and bought the car without having another company look it over for me (lesson learned). I took my car to my local mechanic (I live in another city) who said the check engine light was not coming on when the car started up and that it is supposed to. I then took my car to the Mitsubishi dealer since it had a recall. While at that dealership I was informed that the original catalytic converter had been removed and an after market one was welded on (tampering with the ECS). Since this was an after market part the system then made the Check Engine Light stay on and it too was subsequently disabled. I notified Auto Boutique and they said someone would get back with me. The last I heard from someone was in August and I have not heard from them since. This company is NOT reputable. I should have done better due diligence on my end. So partly my fault for failing to do that and assuming legal paperwork given to me was not fraudulent. RUN THE OTHER WAY. This will now cost me approximately $5500 to fix and they do not care. read more

DO NOT BUY FROM THIS SHAM OF A BUSINESS! The owner of this company needs to fire 2 SPECIFIC EMPLOYEES who I ASSUME are apparently misrepresenting by being complete ASSHOLES. I bought a truck that did not make it 4 miles down the road without the engine blowing. I got back to the dealer and without any kindness or attempts to help they asked me "why are you here". Not only that they told me they sell Craigslist cars and that I should have knew what I was buying. They also said their job is to sell anything. He referred to their vehicles as JUNK. I have never seen such SNAKES running a business. I am pursing with an attorney. I will make sure nobody has to be robbed by this illegitimate company again. read more

RUN FROM THIS PLACE!!! The reason the prices are so low is because all the cars are salvages. Do not trust the carfax on the website, it's all a lie! I bought my car back in June, which was a complete hassle to start with. Made an appointment for X car, and they sold it before I arrived and never said anything. Almost a week working with these people and they refused to sell me the car I actually wanted, and sold me a salvaged Dodge Journey. Back in August the ABS, Brakes and just about everything started to go bad. My car tires blew in the back, to the point I had to replace them LESS than 3 months of owning the car. Come to find out it was in an accident that was never on my carfax, and the motor itself is a salvaged motor. AVOID THESE PEOPLE!!! read more

Bought a car here. CS was hard to get a hold of through the phone. Had to use the txting method instead. Dealt with Mariya and Greg. Both were nice and very attentive. They were very busy (not their fault) so I had to wait around for my turn to buy. I paid cash and the whole process took more than 3 hours which most of it was spent waiting. This place need to hire more staff. My car on the other hand wasn't cleaned or detailed like in the pictures. There were used water bottles and debris inside. It looked like someone took a road trip with it. Had I not drove 3 hrs to buy the car I it would have left. Their price is good but in my opinion not worth the hassle. read more

I've bought numerous cars with AutoBoutique Florida and they were well-priced, had no major issues to date and still run well.

Auto boutique gave me great service!! I was having problems with getting the warranty to cover a repair needed for my son's Toyota Camry that we purchased at Auto Boutique. Since we were getting no where talking to the Toyota dealership and warranty company we decided to see if we could get help from Auto Boutique. The General Manager Ali was very courteous and patient. He listened to our issue and got it resolved quickly. We are extremely grateful for Auto Boutique going out of their way to make sure their customer was taken care of. I would highly recommend them for any car purchase and would use their service again. read more

I would recommend taking your car to Tire Kingdom by regency square mall to get the Pre buying inspection it's around $100. Well worth it. My car got checked and needed brakes, and the oil pan was leaking bad, plus other things. The cost was around $1600 to get it all fixed. Alex the floor manager did get Autobotique to fix them all, which I was satisfied with. I WOULD recommend going through Alex, he was GREAT. He did make sure all the issues were handled and held the car for me while it was all being fixed there. My salesman was Tony. He was aggressive and annoying. Tried getting me to sign papers before I got a final price. Threatened to sell the car to others if I didn't buy before it was fixed. But Alex handled that situation for me. Andrew was the one doing financial things and he was GREAT. Very nice and very clear. My car luckily didn't come from an auction, and we are enjoying it. I would say we lucked out with a great car and super happy. read more

I was so nervous, my husband became disabled and I had to make a car buying decision all on my own. They seemed so nice, even asked me to write a review before I left. Wasn't able to do that, and on the way home a piece fell off my car, they sent me a replacement and I took it to the dealer to help me install it...... that's when the troubles started, my new car had been wrecked and repair very poorly. The first time I called, the person on the phone was sooooo nice apologizing and said he'd have a manager call. That didn't happen and none of the 10 call after that were returned. The last call I made they told me "AS IS" means no help ever!!!!!!!!!!!! I wouldn't even recommend them to my worst enemy. One more thing since I was so scared to make this decision on my own, with tears in my eyes and being nervous and emotional, I asked the finance manager if I was your mother or sister, would you sell me this car.....his answer was yes.... he obviously hates his family!!!! My recommendation is to run as fast and as far away from them as possible! read more

Great dealership. Would recommend 100%!! Thank you auto boutique in helping choose my next car!

What a great experience!!! Alex and his team were no easy to deal with, very helpful and agreeable. Great prices and a nice inventory.... definitely recommend Auto Boutique! read more

I most say Auto boutique is a great place to buy a car from I was very pleased they got my daughter Ja'liyah in the car she want and her sales person Jada Hampton was great she has great customer service skills she really works yall need more workers like her to tell you the truth from Jada to the young lady who closed us out i for got her name I think Shannon was awesome as well .. read more

Very poor deals if you have trade in. Just fair enough deals if you're looking for a car no trade in. They will not budge on price so the price you see is the price is it. (Unless inspector says more needs to be repaired and even then they will give you very little discounted off) When I almost agreed getting ripped off on a car deal, I mentioned I have a trade in. It was fair value trade in was 21k-23,500k, they offered me 17500 at first and 18000 at most. On top of that, I walk out to my car after I denied their offer to me. As I go to my car, my door was wide open (with my personal information/cash in the middle console and they left my car on!) This is why I'm even leaving this review. They will rip you off if you allow it, I'm sure every one of the cars under $10k will fall apart within your first year driving. The BBB reviews and everything else doesn't really add up. They are just like any other used car dealership except they offer the lowest they'll go upfront on the price. read more

After going to several other dealerships with no luck, I found my dream car in Jacksonville at Auto Boutique. I was so glad that they not only had the car, but went above and beyond to make sure I was happy. Our experience with them couldn't have been better. Igor was our salesperson and he was so sweet. HUGE shoutout to Eugene who was by far one of the nicest and most honest people i've ever met! He wasn't pressing me to buy anything and was just very comforting compared to the many pushy people we have been dealing with over the past week. I will definitely be sending people their way as well as purchasing other cars from them in the future! Thank you again! read more

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We bought a 2020 dodge ram classic there. I told them it needed new tires so they let us purchase them at a lower cost than a tire dealer. They promised to fix the radio and back-up camera the next weekend. We brought the truck home. After numerous dealings and missed work to take care of this it finally got done. Then the temp tag ran out and no one would return our calls after repeated attempts. Finally got someone and they sent another temp tag. Still no permanent registration or title. I called the manager twice. did not call back. finally they said they were backed up and promised to take care of it. I left a message with the manager that if we had to drive back up there it wasn't going to be pretty as my husband is boiling mad. They overnight expressed our paperwork that day. BUYER BEWARE. read more

Check your vehicle vin likely crashed or accident. Car fax may be clean but likely damaged in an accident.

they sold me a wrecked vehicle with a trash title that I am paying 37 thousand dollars for and resale sites say it's only worth 900.00. how is this even legal??? these people are crooks read more

I got a car from Auto Boutique & everything was fine for a month until I got into an accident & tried to get my bumper fixed. The place that was fixing it noticed that my " Crash Center " it controls my airbag was zip tied together & hanging away from the car . Basically telling me that if I went over a bump to hard my air bag could blow putting my life in danger . Took my car to Honda & they told me the car had over 10,000 dollars worth of damage under the bumper that auto boutique sold to me. Among the first damage they noticed, they also noticed over a page worth of damage wrong with the car . Things including bolts missing & etc . I brought it to auto boutique & they offered to give me a " discount " . & I have on recording them telling me that they don't inspect there cars . Since I didn't accept the discount they won't take my calls or help me any further. read more

Horrible Customer Service I know my business won't mean anything to this dealership but I felt the need to express my frustrations. My wife and my friends were planning to buy cars ff their lot based off what they saw online but that won't happen by more. Lets start by saying I drove over and hour to get to the dealership. I had already filled out their application from home and was approved. They already gave me my trade in value over the phone. When we got there, the car I wanted was available and they allowed me to test drive. I test drove the vehicle and said I want it, so they took the keys and put it in a "sold box" where keys are placed when someone is in the process of purchasing the car. They put us on the list to meet with one of the three finance managers on duty. We waited 2 hours and then finally a finance manager starts our file, 30 minutes after he starts our file he comes out and says he can't find the car we wanted. Apparently someone had test drove it before us and was in the process of purchasing it. So now I have wasted 2 1/2 hours at this place and not walking out with the car I wanted. After we express our frustration, we start looking online at their other cars and was interested in 2 other ones. So we asked if it can be price matched for the inconvenience which was a $500 difference, they said no. Ok. So then we asked if we chose one of the other cars do we have to go to the end of the line (line of 7 people) to wait for one of the finance managers. They said yep at the end of the line meanwhile we already waited 2 hours for one previously. Their whole attitude through this entire process was "Yeah okay it happens we are a high volume car dealership, buy a different car or get out....Next" not once did they take blame for THEIR mistake and flaw in their system nor did they try to make things right. They try to offer $200 off a car but what does that do for me. If they would have told us the car is in the process of being sold/financed then we would have looked at other options from the beginning. Ali and Markus are horrible and the guy who told me that the car was available and put the keys in the sold box wasn't anywhere to be seen. They have wasted my time and ran my credit all for nothing. Horrible customer service. Wouldn't recommend this place. I bet half the reviews on here are from people who work there. read more

We had a great experience with our first dealership purchase of a car! I was super nervous & dreading car shopping, but David @ Auto Boutique actually made the experience pleasant! He was so helpful & even gave us his number to text if we had any questions or concerns. I appreciated that he was not pushy or overwhelming, but listened to our wants & needs and went ABOVE & BEYOND for us! Vito in financing was also extremely pleasant to work with, despite staying after hours to help get our transaction done. Definitely will be back for our next one! read more

Auto Boutique - Used Car Dealers Near Me - Jacksonville, Florida

After the aggressive experience I had with the owners of this business and knowing that they put patched tires on the cars, I will never buy a car from here nor recommend this place. The owner was so rude and aggressive when our car got two flats and we had to pull over at the end of their driveway, after business hours. I guess they are only nice when they are trying to sell you one of their overpriced cars. I guess he was not smart enough to think ' this may be a future customer, let me be nice.' read more

Great place if you want to purchase automobile. They have a variety to choose from and the process was quick and easy. Needed auto for work Monday and they got me rolling quickly. Marie and Joe is who helped me and I have nothing but good things to say about them. Thank you Marie and Joe! read more