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    Auto Gallery Jacksonville

    2.6 (7 reviews)
    Closed 9:00 am - 7:00 pm

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    Services - Auto Gallery Jacksonville

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    Drive Line - Vehicle after delivery

    Drive Line

    (25 reviews)

    Greater Arlington

    Chris Williams was a big help showing me around with patience and honesty. Highly recommend. When…read moreI'm ready to buy again I will go back to him for sure.

    I saw the vehicle online and it looked in great condition. I contacted the salesperson and…read moreexplained my situation. At the beginning, the service was excellent and the process went smoothly. Everything seemed fine until I went to pick up the vehicle. When I arrived, the hood was peeling. The salesperson told me they knew a place that could repair it at a low cost because they do work for them. I asked for the contact information three different times and never received it. One of the seats does not go up, and although I was told the seat motor would be replaced, the replacement part turned out to be used and was already installed on another seat. Also, while most dealerships wash vehicles before delivery, this one was not cleaned. That was not a major issue for me, but it added to the overall experience. The most frustrating part was the temporary tag situation. I called one week before it expired and was told it was not ready yet. I reminded them that it was just a tag transfer and that the expiration date was approaching. I was told they would call me. I called the day before it expired and was told I had to pay a fee. I have purchased several vehicles before and have never been charged an additional fee after the sale for something like this. Then I was told there was a "hold" in the system -- which is not my responsibility, especially with a temporary tag about to expire. I felt this was handled irresponsibly. I asked them to have my tag and seat repair ready and told them I would pay the fee, but then I was told installation had already been paid for (the shop is owned by them). I requested that the amount they planned to charge for installation be credited toward the tag fee they created. I was told they would speak with the manager, but I never received a proper resolution and was charged anyway. Shortly after the sale, I was asked to leave a review. Based on previous experiences purchasing vehicles, I prefer to wait until the entire process is completed before writing a review. I wanted to make sure everything was handled properly first. Unfortunately, this has been my experience. At the beginning, the salesperson said this was the easiest sale he had ever had. Unfortunately, I can now say this has been one of the biggest disappointments I've experienced when purchasing a vehicle. I do not believe this is solely the salesperson's fault, which is why I am not mentioning his name. However, management and leadership need to improve. The lack of professionalism and accountability is very concerning. I would not recommend this dealership based on my experience.

    Auto Boutique

    Auto Boutique

    (151 reviews)

    Greater Arlington

    I referred my son to purchase a vehicle here, and again they provided amazing service and my son…read morewalked away with his new car! A 2024 Nissan Sentra, great condition and reasonable price. Everyone here is just so helpful and really want to make sure they can get you in a vehicle.

    I had a very frustrating experience with this dealership after purchasing my Jeep Grand Cherokee…read more When I first bought the vehicle, I pointed out a leak and a faulty headlight. I was promised that both issues would be fixed before I picked the vehicle up two days after signing the paperwork. That didn't happen. It took an entire week for them to finally repair the leak, and the headlight wasn't fixed until two days after that. Once I finally picked up the vehicle and brought it home, I discovered yet another issue -- a leak in the driver-side floorboard. I had to bring the vehicle back again so they could repair that as well. A few months later, the air suspension warning light came on. I immediately brought the vehicle in expecting the repair to be covered under the "bumper to bumper" warranty that I was told I had purchased. That's when I found out that the warranty I was sold was not actually full coverage as it had been explained to me during and even after the purchase. Since then, I've had to bring the vehicle back four separate times because the air suspension issue still has not been resolved. On top of that, I've already spent about $500 on diagnostic and labor fees trying to figure out the problem. To make matters worse, the service manager admitted that this is the first vehicle with air suspension they have worked on. Despite that, they have refused to take the vehicle to or consult with a certified mechanic who has experience with these systems to properly diagnose and fix the issue. Overall, this experience has been extremely disappointing. Between the broken promises about repairs, the misleading explanation of the warranty, and the inability to properly diagnose a problem they admit they are unfamiliar with, I feel like I've been left dealing with ongoing issues and unnecessary costs. I would strongly encourage anyone considering buying a vehicle here to be very cautious and get everything in writing.

    M&J Auto Sales and Service

    M&J Auto Sales and Service

    (20 reviews)

    Greater Arlington

    They double and triple book appointments at the same time here. We had an appointment today and…read moreafter waiting a significant amount of time to be greeted (which we never were on the lot or in the lobby, we had to walk into someone's office) the car was already being sold to a lady who they had booked an appointment for at the same exact time as our appointment was. While checking out all of the other cars there, we noticed they were all in poor condition. Cosmetic damage on every single one; most had salvage titles. Poor business, bad salesmen and recruiters. Would not recommend.

    Please please do not go to this car dealership. I genuinely wish someone had warned me. There's so…read moremany other car dealerships to choose from. I found this dealership online and trusted the good reviews, but after my experience, I strongly believe many of those reviews are fake and from the employees, their friends, or family members. I would have saved myself a lot of stress and money if I had known.From the beginning, I was clear about my budget. I told them I only had $1,200-$1,500 for a down payment. They told me that was fine and said they could work with it. However, once everything was already in motion, they suddenly changed it and told me I had to put $2,000 down, even though that was not the amount I agreed to. I did not have the full $2,000 at the time, but they still went forward with the deal and told me I had one month to pay the remaining balance of the down payment. This put me under extreme financial pressure, because on top of rent, bills, and expenses, I had to come up with an additional $1,000 after already getting the car. What made it worse is that they constantly threatened to repossess my car over the remaining down payment. Even being one day late, they would immediately mention repossession. The car itself was advertised at $6,000, (Nissan Altima 2015 106k miles ) but they forced a warranty on me that I was told I had to have. That warranty alone was about $3,000. Then they added multiple other fees, bringing the total to $12,000.I was also under the impression that the title and registration were included, only to later be told they were not. I was then charged an additional $400-$425 for that. The day after I got the car, I noticed the headlight and side mirror were broken. I immediately called and was told they would fix it and that an appointment was scheduled. I rearranged my schedule and showed up, only to be told they had no record of it. When they called the employee who promised the repair, she suddenly claimed she didn't know what I was talking about. Nothing was fixed. A week after buying the car, I asked if the oil change and tires had been done, since I planned to drive a lot. They told me that whenever they sell a car, they always change the oil and put on new tires. That turned out to be untrue.Two months later, Walmart told me all four tires were bad. Tires that are actually new do not go bad in two months. About a month after purchasing the car, I had the oil checked, and the mechanic told me it was the worst oil they had ever seen and that it looked like it hadn't been changed in months despite the dealership telling me it had been done recently. This dealership was dishonest and evil!! I would strongly advise anyone to look elsewhere, and it's about time these car dealership stop taking advantage of females.

    Auto Gallery Jacksonville - autorepair - Updated June 2026

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